Cancellation Loox: Easy Method

What is Loox

Loox as a Shopify review app for online stores

Loox is a Shopify app built for merchants who want photo and video reviews on product pages. In plain terms, you install it inside Shopify, collect customer reviews, and show those reviews as social proof to help conversions. Its pricing page shows monthly subscription plans and a 14-day free trial, so this is a recurring service, not a one-time purchase.

For Philippine store owners, the confusing part is that Loox billing appears through Shopify even though Loox has its own billing cycle details. Loox says the subscription is billed at the beginning of each 30-day period and charges start once the 14-day trial ends, with the charge appearing on your Shopify bill even if the Loox billing period may be separate (loox.app/pricing, support.loox.io).

Main paid features and what users are actually paying for

People usually pay Loox for automated review requests, review widgets on the storefront, photo and video review collection, and tools meant to increase trust on product pages. The more expensive plans also scale with order volume, which matters if your Shopify store gets hundreds or thousands of orders per month.

Here is the thing: Loox pricing is not just about features. Order caps and extra order charges affect the real monthly cost. The Beginner Plan is listed at $12.99 (₱734) per month, while higher plans can go much higher once you exceed included orders, with published maximum monthly charges reaching $799.99 (₱45,199) and $859.99 (₱48,589) depending on plan tier (loox.app/pricing).

How Loox works in the Philippines

Loox is available in the Philippines because Shopify merchants here can install it like any other Shopify app. Support is mainly in English, which is workable for many Filipino sellers but still a friction point for users who prefer Filipino or another local language. That issue shows up often in local complaints gathered during cancellation research.

Pricing is published in US dollars, not pesos, so Philippine users usually see a converted cost when estimating expenses. Using the provided conversion rate of 1 USD to about ₱56.5, the visible Loox entry price is $12.99 (₱734) monthly. Payments are effectively tied to Shopify billing rather than GCash or Maya as a native Loox checkout method, so always inspect your Shopify invoice when you want to confirm whether Loox is still active.

How to cancel Loox without getting billed again

Checks to do before you remove the app

Many users get frustrated because they think deactivating a store or stopping use is enough. It is not. If you want to avoid another 30-day charge, check your current billing date in Shopify Billing, take a screenshot of your active Loox plan, and save any reviews or settings you may need later. Loox says review widgets stop displaying after removal and admin access ends, so exporting anything important before uninstalling is the safe move.

Take note of three things before you click anything: your Shopify invoice history, your trial end date if you are still within the 14-day free trial, and the exact app name shown under Apps. If you cancel during the trial, you avoid charges for the subscription period. If you cancel after a paid billing cycle has started, refunds are generally not standard and are handled case by case.

• Open Shopify Billing and note the next invoice date
• Capture your current Loox plan and order usage
• Export or save reviews, screenshots, and widget settings
• Keep a copy of the last Shopify invoice showing the Loox charge

The exact web cancellation path inside Shopify

The main cancellation route is through your Shopify admin. Log in to your Shopify admin dashboard, open Apps from the left-hand menu, find Loox in your installed apps, click the trash icon next to Loox, choose a reason, and confirm the uninstall. That is the clearest documented path from the available research.

This process matters because uninstalling the app is the action tied to stopping access on the storefront side. If the interface loads a feedback prompt, complete the reason field and continue until you see the final uninstall confirmation. Do not close the page halfway through. Once done, take a screenshot of the confirmation screen and then verify the app is no longer listed under installed apps.

If you need help while doing it, Loox runs a help center at Loox Help Center and offers live chat 24/7 through the Loox app or Help Center. That support route is useful if the uninstall button is missing, your Shopify permissions are limited, or billing still appears active after removal.

Support channels you can use if the dashboard route fails

If uninstalling in Shopify does not work, contact Loox support directly. The available channels are email at [email protected], live chat 24/7, and phone at +972 54 239 3702. For a billing complaint, send your Shopify store URL, invoice date, charge amount, and screenshots in the first message so support does not waste your time asking for basics.

The truth is, support speed can make or break this process. Some users report unclear instructions or slow responses, so write a short and specific message. A practical subject line is: "Cancel subscription and confirm no further billing - store name". Ask for a written reply confirming the date of cancellation and whether any pending charge will still appear on your next Shopify invoice.

• Email: [email protected]
• Phone: +972 54 239 3702
• Chat: live chat via Loox app or Help Center
• Hours: 24/7 support availability

Registered mail as a backup paper trail

You can also send a cancellation notice by registered mail if you want an extra proof trail for a billing dispute. This is not the main route for Loox, but it can help if you are preparing a complaint to your bank, GCash, Maya, or DTI. Some users now use certified digital registered-letter services such as Postclic because they provide time-stamped proof of sending, receipt, and opening without going to a post office.

If you use mail, include your Shopify store name, account email, request to cancel Loox, and the date you first attempted cancellation online. Keep the receipt and a copy of the letter. For most users, the Shopify uninstall path remains faster, but paper evidence can be useful when a charge appears after cancellation.

What changes right after your cancellation goes through

Your access, widgets, and subscription status

After removal, Loox says your review widgets stop displaying on the storefront and access to Loox admin features ends. In practical terms, your product pages may immediately lose the Loox review blocks that were helping conversion, so do not uninstall during a live sale unless you are ready for that change.

If your billing cycle started before you canceled, the charge for that 30-day period may still remain on your Shopify bill. Loox terms say billing happens at the beginning of each 30-day period. That means cancellation stops future renewals, but it does not automatically erase a charge already created for the current paid cycle.

What happens if you do nothing and how your data may stay behind

If you do not cancel before the end of the 14-day trial, the subscription converts into a monthly paid plan and billing begins. Auto-renewal then continues every 30 days until you uninstall or otherwise stop the subscription through the proper channel. This is the most common reason users feel they were charged "unexpectedly" even when the actual issue was a missed trial deadline.

On data, Loox does not promise immediate deletion of all stored reviews after uninstall. Its terms say previously stored reviews may remain in your Loox account if you reinstall later, depending on retention policies, and you should confirm with support before assuming the data will still be there. So if those reviews matter to your business, ask support in writing whether retention applies to your store before uninstalling.

Loox refund policy and the reality for Philippine users

When refunds are possible and when they usually are not

A lot of users in the Philippines get upset at this stage because they expect a prorated refund after canceling mid-cycle. Based on the available policy research, Loox does not generally offer automatic refunds after a paid billing cycle starts. The clearest safe rule is simple: cancel during the 14-day free trial if you want to avoid charges entirely.

For paid periods already billed, refund requests are handled case by case. Research indicates refunds for unused time are typically not provided unless there was a billing error or an unauthorized charge. If you were charged after deactivating your store, that is one of the scenarios where Loox support may review a refund request individually.

How to request a refund step by step

If you want a refund, contact Loox support through chat or email and include everything in the first message: your store URL, charge amount, invoice date, transaction reference from Shopify, and screenshots showing the cancellation date. Ask two direct questions: whether the charge can be reversed, and when the decision will be made. That keeps the thread focused.

Use [email protected] or the 24/7 live chat in the Help Center. Mention if the charge happened after uninstall, after store deactivation, or during what you believed was the free trial. Approval is not guaranteed, but complete documentation improves your chances because refund requests are reviewed one by one rather than granted automatically.

Your rights in the Philippines if billing continues

For Philippine users, RA 7394 or the Consumer Act is the key consumer law when an online subscription dispute turns messy. There is no universal cooling-off period for all online purchases, but platform trial policies still matter. With Loox, the practical cancellation window is the 14-day free trial, because canceling within that period avoids subscription charges according to the service terms.

If the charge looks unauthorized or continues after cancellation, you can file a complaint with DTI and also ask your bank, credit card issuer, GCash, or Maya for a chargeback. Under BSP-related dispute practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save the cancellation screenshot, the support ticket, and the Shopify invoice before you contact the payment provider.

Loox terms that affect your billing the most

Auto-renewal, commitment length, and trial conversion

Loox terms say the subscription is billed at the beginning of each 30-day period, and charges apply once the trial period ends. That is the clause to focus on if you are trying to avoid being billed after testing the app. In short, the plan renews monthly until you stop it, and the trial converts unless you cancel in time.

The commitment duration is a 30-day subscription period billed monthly. There is no early termination fee found in the terms data provided for this guide. So the risk is not a penalty fee. The real risk is missing the trial cutoff or forgetting that the charge appears on the Shopify invoice rather than as a separate Loox checkout entry.

Data retention and which law the terms point to

Loox states that after removal, review widgets stop displaying and admin access ends. It also says previously stored reviews may remain available if you reinstall later, depending on retention policies. That wording is useful but not fully precise, so ask support before relying on future reactivation of old review data.

The terms data points to United States law as the applicable law and says disputes are handled case by case through support. For Philippine users, that does not remove your ability to complain locally to DTI about a consumer issue tied to billing or service access. In practice, use Loox support first, then escalate to your payment provider or DTI if the matter is unresolved.

Loox plans and pricing in Philippine peso

Current subscription plans

Prices are approximate and converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices and current plan details.

Which plan costs the most and where extra charges can bite

The cheapest listed Loox plan is the Beginner Plan at $12.99 (₱734) per month. The most expensive base plan is the Convert Plan at $99.99 (₱5,649) per month. That said, the biggest cost surprise usually comes from usage-based expansion on Scale and Convert, where each additional 300 orders costs $40.00 (₱2,260).

Scale can reach a maximum of $799.99 (₱45,199) per month for 6,000 orders, while Convert can reach $859.99 (₱48,589) per month for the same order volume. So if your order count has grown, your real Loox cost may be much higher than the base price you remember signing up for.

Billing notes for deciding whether to stay or leave

The available pricing data for this guide shows monthly billing, not an annual discount structure. That means the clearest cost-control move is checking your current order volume against your plan each month. If you only need simple review collection, a lower-cost alternative may make more sense financially.

Heads up: because the Loox charge appears on your Shopify bill, some merchants forget to attribute the cost correctly and keep paying for months. Review your Shopify invoice line by line. If you are no longer actively using Loox widgets on the storefront, continuing to pay even ₱734 a month is wasted spend.

Your rights in the Philippines when a subscription will not stop cleanly

Rules that matter for a Loox cancellation

In the Philippines, the main consumer law is the Consumer Act of the Philippines or RA 7394. For online subscriptions like Loox, there is no universal statutory cooling-off period that automatically covers every e-commerce purchase, but many services use 7 to 14-day windows as a platform practice. Loox itself gives a 14-day free trial, and canceling within that period avoids charges.

Door-to-door sales have a 7 working day cooling-off period under local consumer guidance, but Loox is not a door-to-door sale. For this service, your strongest practical protection is evidence: the trial deadline, the uninstall timestamp in Shopify, and the invoice date. If those dates show you canceled on time but still got billed, your complaint becomes much easier to prove.

How to file a complaint if support does not resolve it

If Loox support does not fix a disputed charge, gather your documents and file a complaint with DTI. Include your store name, account email, screenshots of the uninstall confirmation, Shopify invoice copies, and your support conversation with Loox. Ask specifically for assistance on continued billing after cancellation under RA 7394.

If the issue is a card, e-wallet, or recurring payment dispute, contact your bank, GCash, Maya, or card issuer right away and ask for a chargeback or transaction dispute. Philippine cardholders typically have around 60 days from the statement date to dispute a transaction under BSP-related banking practice. Do not wait for weeks hoping the merchant replies if the deadline is approaching.

Useful Philippine contacts

For consumer complaints, DTI is the authority most relevant to a Loox billing dispute in the Philippines. For payment disputes, BSP oversight matters through your bank or regulated payment provider. Use both tracks when needed: merchant complaint through DTI and unauthorized or continued charge dispute through the payment channel.

• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas

What customers say about cancellation and support

The overall pattern is negative, and that matters

Based on the review set provided for this guide, the sentiment is 0 positive and 5 negative out of 5 unique reviews. That is a blunt signal. The recurring issues are poor customer service, no response after email or chat contact, and charges that users say continued after they expected billing to stop.

For Philippine users, that pattern lines up with the local issues already flagged in research: support is mainly in English, and some users say cancellation instructions are unclear or support is slow to respond. That does not prove every case will go badly, but it is a good reason to keep screenshots and timestamps from the start.

Recurring themes and source summary

Individual user reports

• "I purchased 3 dresses on January 12th on this website. Today is February 20th and I didn’t receive my items. I sent them several emails and I tried also to reach them by the chat they have on their website. I didn’t got any answer. There is no customer service at all." (TrustPilot)
• "Slow delivery, but more importantly no response from customer service email address for returns other than Auto response saying message received. Best avoided even my f-secure plug in says untrustworthy." (TrustPilot)
• "Please do not buy from this company it is a SCAM my money was taken under a different company name. I never received my order. They've not replied to my emails and now they've taken another payment from my account!! They have been reported for fraud." (TrustPilot)

The balanced take is this: the review sample in the provided data is fully negative, so I cannot honestly claim a positive cancellation reputation here. The positive side, based on the service design rather than user sentiment, is that Loox does provide a direct uninstall route inside Shopify and a 24/7 chat channel, which should make clean cancellation possible when the process works as intended.

Documents to gather before and after you cancel

What to save before removing the app

Before cancellation, save proof of the exact plan and the billing timeline. A screenshot of the installed Loox app page, your Shopify Billing screen, and the trial or renewal date will do most of the heavy lifting if you later need a refund or dispute.

• Screenshot of Loox under Shopify Apps
• Screenshot of current plan and usage
• Copy of latest Shopify invoice
• Exported reviews or widget settings

What to keep for refund or charge disputes

If a refund request becomes necessary, document the amount, date, and invoice identifier. Add your support ticket number and the exact time you uninstalled Loox. These details matter because case-by-case refund reviews usually fail when the message is vague.

• Shopify transaction or invoice ID
• Date and amount of the Loox charge
• Cancellation confirmation screenshot
• Email or chat transcript with support
• Bank, card, GCash, or Maya statement entry

Common cancellation mistakes that cause extra charges

Removing too late, assuming refunds, and not checking Shopify billing

Mistake one is waiting until after the 14-day trial ends. If you uninstall on day 15, the paid cycle may already have started. Solution: set a calendar reminder on day 12 and verify the uninstall before the trial converts.

Mistake two is expecting a prorated refund for unused days. Research says refunds after a paid cycle are not automatic and unused periods are typically not refunded unless there is a billing error or unauthorized charge. Solution: ask for a refund only with specific evidence and a clear timeline.

Mistake three is uninstalling Loox and never checking the next Shopify invoice. Because Loox billing appears through Shopify, some users think the matter is done and then miss another charge. Solution: inspect at least the next two billing statements after cancellation.

Weak documentation and waiting too long to escalate

Mistake four is contacting support without attachments. If your first email only says "please cancel and refund," you are likely to get a delayed back-and-forth. Solution: include the store URL, amount, date, invoice screenshot, and uninstall proof in the first contact.

Mistake five is letting the dispute window expire. In the Philippines, banks and card issuers often expect disputes within about 60 days from the statement date. Solution: if support stalls and a charge looks unauthorized, escalate quickly to your bank, GCash, Maya, or card issuer and file with DTI if needed.

Cancellation methods compared at a glance

Method comparison table

The practical takeaway

For Loox, the account-level uninstall inside Shopify is the most direct route because that is where the app actually lives. Email and chat are useful when billing continues or the app interface does not behave normally. Registered mail is slower but gives strong evidence if a dispute has to move outside normal support.

The store-based iOS and Android rows exist as generic comparison methods, but Loox is primarily a Shopify app subscription, so most merchants should focus on Shopify admin plus Loox support. The key point is timing: complete the cancellation before the next billing date, not on the date itself.

What to do after canceling so the charge does not come back

Immediate checks, bank monitoring, and alternatives

Right after cancellation, confirm that Loox no longer appears in your installed Shopify apps. Then save the confirmation screenshot, set a reminder for your next Shopify invoice date, and monitor at least the next 30 to 60 days of statements. If a new unauthorized charge appears, contact your bank or e-wallet provider immediately and request a dispute.

In the Philippines, you can dispute continued charges through your card issuer, GCash, Maya, or bank, and many cases should be raised within 60 days from the statement date. You can also complain to DTI under RA 7394 if the merchant response is unsatisfactory. For users leaving Loox but still needing reviews, Judge.me has a free plan with paid plans from $15.00 (₱848), Stamped.io has a free plan with paid plans from $19.00 (₱1,074), and Yotpo offers a free trial with pricing on request.

Useful links

• Loox official pricing page
• Loox Help Center
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Cancellation address and when to use it

Physical mailing address on file

If you want to send a written cancellation notice or preserve proof for a dispute, use this mailing address:

• 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom

For most users, the online Shopify uninstall path is faster and more practical. Use the postal address if you need extra documentation for DTI, your bank, or a chargeback file.

Best use of the address in real life

A mailed notice is most useful when online support is unresponsive and a billing dispute is already underway. In that situation, attach your store name, account email, invoice dates, and a simple request to cancel Loox and stop further billing. Send a copy to yourself and keep the receipt.

If the issue is urgent, do not wait for mail alone. Use Shopify uninstall, Loox support chat, and email on the same day, then escalate to your payment provider within the dispute window if a charge still appears.