Cancel Loox: Easy Method

What is Loox

Service overview

Loox is a Shopify app that collects and displays customer reviews with photos and videos for online stores.

It integrates with Shopify stores to send review requests and show review widgets on product pages.

Who uses Loox

Merchants use Loox to increase social proof, boost conversions, and collect visual reviews from customers.

Loox operates as an online service without a physical presence in New Zealand; it is managed by Loox Online Ltd.

How to cancel Loox

Cancel via Shopify admin (web)

• Open your Shopify admin and go to "Apps".
• Find Loox and choose "Uninstall" to remove the app; Shopify stops future charges after uninstallation.
• Note that pending charges already generated by Shopify's billing system may still appear unless refunded.

Other cancellation options

• You can also adjust, downgrade, or cancel through the Loox app under Your Plan settings instead of uninstalling.
• There is no cancellation flow through the iOS App Store or Google Play because Loox is a Shopify app, not an app-store subscription.

What happens when you cancel

Access and functionality

Once you uninstall Loox, widgets and automated emails provided by the app will stop functioning on your store.

Any reviews already published on your storefront may remain visible depending on your theme and setup.

Billing and renewals

Uninstalling the app stops future billing from Loox via Shopify; however, charges already generated by Shopify may still appear as pending.

To address pending charges you must contact Loox support to request a refund or reversal, if eligible.

Data and retention

Your review data and settings are typically retained by Loox unless you request deletion; retention policies vary by provider.

Export important data (reviews, photos) before uninstalling if you may need it later for records or migrating to another service.

Will I get a refund?

General refund policy

Loox does not automatically issue refunds upon uninstallation; stopping the app only prevents future billing.

Refunds are handled case-by-case and are not guaranteed as an automatic outcome of cancelling.

Exceptions and how to request

• If a pending charge appears after uninstalling, contact Loox support to request a refund; they may agree to refund pending charges.
• To request a refund, provide order invoices, billing dates, and any relevant screenshots to Loox support for review.

Loox plans and pricing

Plans overview

Listed prices are monthly amounts converted to NZD using the stated exchange rate in the verified data.

Features vary by plan; review the features column to match business needs before subscribing.

Pricing table

Note: Prices were converted from USD using a specific historical exchange rate; confirm current pricing in the Loox app.

Your consumer rights in New Zealand

Cooling-off and refunds

New Zealand law does not automatically provide a 14-day cooling-off right for digital services unless stated in the provider's terms.

Therefore, you do not have a statutory right to a refund solely because you uninstall a digital subscription like Loox.

Options and remedies

• Refunds remain discretionary and must be requested from Loox support; merchants may be refunded on a case-by-case basis.
• Keep records of charges, correspondence, and billing dates when requesting a refund to support your case.

Customer experiences

Positive feedback

Many merchants praise Loox for ease of integration, responsive customer support, and strong features for photo/video reviews.

Public ratings on some platforms show high average scores, with particular strengths in ease of use and feature set.

Negative feedback

There are also complaints about unclear usage-based billing that led to unexpected charges for some merchants.

Some external reviews (noting loox.io) report poor experiences and 1-star ratings; weigh varied feedback when deciding.

Documentation checklist

What to gather before contacting support

• Your Shopify store domain and Loox account email.
• Invoice or billing date(s) showing charges you wish to dispute.
• Screenshots of pending charges, app settings, and any relevant support correspondence.

Optional supporting items

• Order IDs or customer review examples if the dispute relates to specific transactions.
• Exported reviews or data you want retained or migrated before uninstalling the app.

Common mistakes

Assuming uninstall equals refund

Many merchants expect that uninstalling the app will automatically trigger a refund; that is not the case.

You must still contact Loox support to request refunds for pending or recent charges if you believe they are incorrect.

Not exporting data

Another common mistake is failing to export reviews and media before uninstalling, which can complicate migration to another tool.

Always export content you need for records or future use before removing the app from Shopify.

Comparative recap

Quick comparison

After cancelling

Immediate next steps

• Contact Loox support at [email protected] to request refunds or data deletion if needed.
• Export reviews and media from Loox and your Shopify store before or immediately after uninstalling.

Helpful links

• Loox - App charges and billing (help article)
• Why Loox cannot be cancelled via App Store / Google Play (explanation)
• Shopify community discussions on Loox billing

Address

Company details

Loox Online Ltd., 7 Zeev Jabotinsky St., Ramat Gan, Ramat Gan 5252247, Israel.

Loox operates as an online service; for cancellation or refund queries contact support at [email protected].