Cancellation Mindmetric: Easy Method

What is Mindmetric

What the service appears to sell

Mindmetric is presented as an AI-based mental health and cognitive insights platform. Its public pricing page lists one recurring plan at ₱1,099.00 per month for access to Brain Hub, detailed test results, AI insights, and recommendations " (mindmetric.ai)."

Here is the thing: the public terms page does not clearly spell out the cancellation flow, free trial terms, minimum contract length, or auto-renewal clause. That lack of detail matters because several user complaints mention low-cost tests followed by recurring charges they say they did not expect.

Who runs it and what is missing publicly

Public third-party consumer guidance links Mindmetric to Platinum Business Investments PTY LTD and gives a cancellation or refund mailing address in Australia. The address listed for written requests is 3 Moss Street, Slacks Creek, QLD 4127, Australia.

The official pages available for this guide are the pricing page and the terms page. Those pages do not clearly state a founding year, headquarters overview, user count, or a Philippines-specific company contact, so you should assume support is handled mainly through email at [email protected] and by phone at (831) 217-8715.

What Filipino users are usually paying for

The paid offer shown publicly is a monthly subscription at ₱1,099.00. According to the pricing page, that plan includes Brain Hub access, detailed test results, AI insights, and recommendations " (mindmetric.ai)."

For users in the Philippines, the main pain point is not the feature list but billing clarity. Research for this guide shows recurring complaints about unexpected charges after an initial low-cost test and difficulty finding a working cancel option.

Availability and billing behavior in the Philippines

Mindmetric can be accessed online in the Philippines, but the public pages do not mention local language support, GCash, Maya, or PHP card billing rules. The listed plan already appears in Philippine peso at ₱1,099.00, which helps, but the exact payment channels are not explained on the verified pages.

The truth is, Mindmetric's public subscription information is thinner than it should be for a service charging monthly. If you signed up for a test and later saw a recurring charge, you are not alone, and you will want screenshots of every page before you try to cancel.

How to cancel Mindmetric without getting charged again

Checks to do before you touch the cancel button

Many users get frustrated because the process is unclear and the next charge can hit before they finish. Before canceling, log in, take a screenshot of your current plan name, your account email, the last four digits of the card if shown, and your next billing date if you can find it.

Also save any test results or reports you may want later. The terms page does not explain data retention after cancellation, so you should assume access could change at the end of the paid period and export anything important before you proceed.

• Screenshot the account dashboard and any subscription page you can access.
• Search your inbox for Mindmetric receipts, welcome emails, and payment confirmations.
• Check your bank, GCash, Maya, or credit card statement for the exact billing descriptor and charge date.
• Open the official terms page at Mindmetric Terms and Conditions so you have the official contact details ready.

Cancel from the web account

The official terms page does not publish a clear click-by-click cancellation route. Because of that, the practical path is to sign in to your account and look for common subscription menus such as Account, Billing, Subscription, Plan, Manage Plan, or Settings.

If you see a cancel option, complete every screen until you reach a final confirmation page or email. Users have reported difficulty accessing cancellation options, so do not stop after the first page if you are shown a discount, pause offer, or retention screen. Finish the flow and capture the confirmation.

• Sign in to your Mindmetric account.
• Open Account, Settings, Billing, or Subscription if any of these appear.
• Choose Manage Plan or Cancel Subscription if available.
• Continue through every confirmation screen until you see a clear success message.
• Save screenshots of the final page and any confirmation email.

If your account was created through a one-time test page and you cannot find a billing area, send support a cancellation email immediately the same day. Include your account email, charge date, amount, and a direct request to stop future billing.

Cancel by email or phone when the account page is unclear

If the web account does not show a working cancellation path, use [email protected] and the listed phone number (831) 217-8715. Support hours are not specified publicly, so send the email first, then call during Philippine business hours and again in the evening if needed because the team may be outside the Philippines.

Your message should be short and specific. State that you want the subscription canceled before the next billing date, ask for written confirmation, and attach a screenshot of the latest charge. This gives you evidence if billing continues.

• Email: [email protected]
• Phone: (831) 217-8715
• Help page: Mindmetric Terms and Conditions

A practical email subject line is: "Cancel subscription before next billing - Mindmetric account [your email]." In the body, include the amount, such as ₱1,099.00, the charge date, and your request for a confirmation reply.

Cancel through App Store or Google Play if you subscribed there

If you paid through Apple or Google rather than directly on the website, cancel in the same store. This is a common mistake with SaaS subscriptions: users email the company, but the recurring payment is still controlled by App Store or Google Play.

The public terms page does not provide store-specific cancellation steps, but store billing usually remains under the store account that processed the payment. Check your iPhone or Android subscription list if your bank statement shows Apple or Google as the merchant.

• On iPhone, open Settings, tap your Apple ID, then Subscriptions, then Mindmetric, then Cancel Subscription.
• On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions, then Mindmetric, then Cancel.
• Take a screenshot showing the end date after cancellation.
• Email support anyway if a recent charge is disputed, so there is a written record.

Written cancellation by post

If you want paper proof, you can send a cancellation letter to the Australia mailing address linked to public consumer guidance. Registered post is slower, usually around 5 to 10 business days for delivery and handling, but it gives stronger proof if you later file a complaint.

If you prefer a digital version of registered post, services such as Postclic can provide timestamped proof of sending and receipt. That can be useful when a company says it never received your notice.

What changes after you cancel and when access usually ends

Access to paid features

The terms page does not clearly say whether access ends immediately or continues until the end of the paid month. In most monthly SaaS setups, cancellation stops the next renewal and access stays active until the current billing period ends, but Mindmetric does not spell this out on the verified pages.

Because the policy is unclear, assume the safest timeline: you may keep access only until your next billing date, not beyond it. If you canceled on March 10 and your renewal date is March 28, expect paid features to stop on or around March 28 unless support says otherwise in writing.

What happens if you do not cancel

No clear auto-renewal clause was found on the public terms page. Even so, actual user complaints strongly suggest recurring billing can continue if the subscription is not actively canceled.

Heads up: several reviews describe initial low-cost tests followed by ongoing monthly charges. That means you should not rely on the absence of an explicit public clause. Rely on your bank statement, your account page, and a written cancellation confirmation instead.

Your data and saved results

No public data retention rule was found for after cancellation. That means Mindmetric does not clearly say whether your reports, assessment history, or recommendations stay available, are limited, or are deleted after the paid period ends.

Download or screenshot every result you may need before your billing period ends. If data matters to you, email support and ask whether test records remain visible after cancellation and how long the account data is kept.

Mindmetric refund policy and how realistic your chances are

What the public policy says

The clearest public point is tough: the research data says no refund after cancellation, including for unused time and billing errors, based on the service's own published material. If you cancel halfway through a month, do not expect a prorated refund unless support makes a one-off exception.

That matters because many Filipino users get annoyed when they cancel quickly after spotting a charge and still get denied. If your case is simply "I do not want the service anymore," the success rate for a refund appears low based on the published policy and user sentiment.

Your rights in the Philippines for online subscriptions

In the Philippines, the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792 are the key laws for online consumer disputes. There is no universal cooling-off rule for all online subscriptions, and Mindmetric does not publish a cooling-off period on the verified pages.

For door-to-door or direct sales, a 7 working day cooling-off period may apply in certain situations, but online services do not automatically follow the same rule. In plain terms, that means your strongest argument is usually unauthorized billing, misleading enrollment, or failure to honor cancellation, not a general right to change your mind.

How to ask for a refund anyway

If you want a refund, send one email that is clean and complete. Include your full name, account email, amount charged, date charged, payment method, and the reason such as unauthorized recurring charge, duplicate billing, or continued billing after cancellation.

Attach evidence in one batch so support cannot stall by asking later. Good evidence includes a cancellation screenshot, bank statement entry, sign-up receipt, and any page that showed a low-cost test without clear recurring billing details.

• Send the request to [email protected].
• Ask for a written decision and target date for resolution.
• State the exact amount, such as ₱1,099.00.
• Request cancellation and refund in the same email if both issues apply.

Chargeback, card dispute, GCash, and Maya options

If support ignores you or refuses a refund after a charge you did not authorize, ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice.

Use chargeback as a last resort when you have proof that billing continued after cancellation or that you were enrolled in recurring billing without clear consent. Save your screenshots because your bank or e-wallet may ask for the cancellation email, support reply, and statement copy.

Terms and subscription conditions that matter before you pay

What the public terms do not clearly define

The current public terms do not clearly define an auto-renewal clause, minimum commitment duration, free trial conversion terms, applicable law, dispute resolution process, or data retention after cancellation " (mindmetric.ai)."

That is unusual for a recurring SaaS product priced at ₱1,099.00 monthly. For a consumer, this means the burden shifts to your own records: receipts, account screenshots, and billing dates become more important than the published terms.

How that affects you in practice

If a service does not clearly explain free trial conversion or renewal language, users can easily misunderstand a low-cost entry offer. That lines up with the negative review pattern in this case, where users say they expected a one-time test but later saw monthly charges.

No minimum commitment was found, and no early termination fee was found either. That is the good part: if you can access the correct billing channel and complete cancellation before the next billing date, there is no published fee for ending the subscription early.

Mindmetric plans, monthly cost, and whether the value makes sense

Current subscription pricing

The verified pricing page shows one public recurring plan at ₱1,099.00 per month. There is no cheaper annual plan listed in the verified data, so there is no published long-term discount to compare against.

Most expensive and least expensive plan

Because only one recurring plan is publicly listed, that plan is both the cheapest and the most expensive subscription option in the verified data. You are paying ₱1,099.00 each month for the full feature set shown on the pricing page.

If you are only using the service for a single assessment or short-term curiosity, the value may be weak unless you actively use Brain Hub and the AI recommendations throughout the month. This is exactly why many users try to cancel quickly after realizing the monthly billing is ongoing.

Billing notes and hidden-cost reality check

No cancellation fee was found in the public terms, and no early termination fee was found either. That is a plus, but it does not solve the bigger issue, which is clarity around recurring billing and refunds.

Prices are described as approximate and may change because of exchange rates or regional pricing adjustments in some contexts. If your charge differs slightly from ₱1,099.00, compare the amount with your billing statement and ask support to explain the difference in writing.

Your rights in the Philippines if Mindmetric will not cancel or refund

Laws that apply to this kind of subscription

For Filipino users, the most relevant laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. These laws help when a digital seller is misleading, keeps charging after cancellation, or fails to provide a clear online transaction process.

Applied to Mindmetric, this means you can complain if the service enrolled you in recurring billing without clear notice, or if support keeps charging after you canceled. The public terms do not clearly set out cancellation and refund detail, so your screenshots carry real weight.

Cooling-off and withdrawal in plain language

There is no universal cooling-off period for all online subscriptions in the Philippines. Mindmetric also does not publish any cooling-off or withdrawal right on its verified public pages.

So if you simply changed your mind, a refund is not guaranteed. If the problem is unclear enrollment, surprise recurring charges, or failed cancellation, your complaint becomes much stronger under consumer protection rules and standard payment dispute rules.

How to complain through DTI or your payment provider

If Mindmetric does not resolve your case, file a complaint with the Department of Trade and Industry. Prepare your account email, screenshots, charge amounts such as ₱1,099.00, support emails, and proof of cancellation attempt.

At the same time, contact your bank, credit card issuer, GCash, or Maya and open a payment dispute. For card transactions, do this within 60 days from the statement date when possible. If your issue is continued billing after cancellation, say that clearly and attach the confirmation image.

• Collect screenshots of the account page, charge notice, and cancellation attempt.
• Email Mindmetric support once with a complete timeline.
• Open a dispute with your bank or e-wallet if the charge was unauthorized.
• Escalate to DTI for unresolved online subscription complaints under RA 7394.

Useful authority contact for Filipino consumers

The main authority for consumer complaints is the Department of Trade and Industry or DTI. You can start from the official DTI website and use its consumer complaint channels for online subscription issues.

For card and e-wallet disputes, the Bangko Sentral ng Pilipinas or BSP is relevant when the bank or payment provider mishandles your complaint. In practice, you usually start with the bank or wallet first, then escalate if the response is poor.

What customers say about cancellation difficulty

Overall verdict from the available reviews

The review trend is clearly negative: 0 positive and 5 negative out of 5 unique reviews. Based on that small but consistent sample, cancellation looks difficult rather than easy, with the main pattern being surprise recurring charges and trouble finding a working cancel option.

For users in the Philippines, that matches the local complaint pattern in this guide: unexpected charges after low-cost trials and continued billing because cancellation is hard to complete. To stay fair, the service itself may still offer useful test results and AI-based insights, but the billing experience is the weak spot.

Recurring themes table

Sources summary table

Specific user reports

• "I paid $2 for a test [about ₱114], only to later discover I was unknowingly subscribed to a $29/month plan [about ₱1,653]. It’s been six months, and I only noticed after carefully reviewing my bank statements. No monthly invoices were ever sent. This feels like a well-executed scam." (TrustPilot)
• "A subscription fee was charged to my bank account even though I never signed up for it. To cancel it, I was forced to create an account, which I never had in the first place. Essentially, they took my money without my consent or any active membership. This feels misleading and unfair." (TrustPilot)
• "I also fell for this scam just like many others. At first this seems like a good responsible website but they keep on charging you for offer you never subscribed for. There is no option for cancellation." (TrustPilot)

Documents to prepare before and after you cancel

What to save before cancellation

Prepare your evidence before opening support conversations. The ideal pack includes a screenshot of your plan page, the account email used, the latest charge amount, and the date of the next expected billing.

• Account dashboard screenshot
• Subscription or billing page screenshot
• Receipt or welcome email
• Bank, GCash, Maya, or card statement entry

What to keep for refund or dispute requests

If you ask for a refund or file a chargeback, you need a tighter record. Save the transaction ID, exact amount such as ₱1,099.00, the date and time of your support email, and any reply you receive.

After cancellation, keep the confirmation screenshot and monitor at least the next 2 billing cycles. Many users only spot the issue after reviewing statements later, so a quick calendar reminder helps.

Common cancellation mistakes that can cost you another month

Stopping halfway through the process

A common mistake is seeing a settings page, assuming the plan is gone, and leaving before the final confirmation screen. Because users report difficulty finding cancellation options, you should keep clicking until you see a clear success message or receive an email confirmation.

If there is no success message, assume the subscription is still active. Take note: a missing confirmation is one of the fastest ways to get billed again.

Using the wrong billing channel

If you subscribed through App Store or Google Play, cancel there, not only by email. This mistake happens all the time with app-based subscriptions, and it can leave the store billing active even if the company account looks inactive.

Check the merchant name on your statement. If it shows Apple or Google, open that store's subscription menu immediately and cancel there first.

Expecting a prorated refund after canceling

The public policy says no refund after cancellation, including for unused time. So if you cancel 10 days after a ₱1,099.00 payment, do not assume you will get back the remaining value for the rest of the month.

Ask anyway if the charge was unauthorized or misleading, but do not build your plan around a prorated refund. Your priority is to stop the next renewal and collect proof.

Not checking statements after a cheap entry offer

Several reviews mention low-cost tests followed by later monthly charges. One reviewer described a $2 test [about ₱114] and then a $29 monthly fee [about ₱1,653], while another mentioned nearly $60 AUD [about ₱2,190] after believing the purchase was one-time.

The smart move is simple: check your statement 7 days, 30 days, and 60 days after sign-up. That catches recurring billing early enough for a bank dispute if needed.

Failing to keep proof for DTI or chargeback

If support does not respond, you will need evidence for DTI, your bank, GCash, Maya, or your card issuer. Users who cannot produce the cancellation screenshot or the email sent date often have a harder time winning disputes.

Save every file in one folder with dates in the filename. A clean evidence trail can make the difference between a reversed charge and a denied complaint.

Comparison of cancellation methods for Mindmetric

Method comparison table

Quick takeaway from the options

Web cancellation is the fastest if the account page shows the subscription controls. Store cancellation works well when Apple or Google handles the billing, while registered mail is slower but useful when you need stronger proof for a dispute.

No single method fits every case. The best choice depends on where you paid and whether you already have a visible confirmation screen in your account.

What to do after cancellation so you can spot any wrongful charge fast

Immediate checks in the first 24 hours

Right after canceling, make sure you have three things: a screenshot of the final cancel page, a confirmation email if one arrives, and a calendar reminder set 3 days before the next expected billing date. If one of those is missing, follow up with support the same day.

Also test whether the account still shows an active plan. If the dashboard still says subscribed after your cancellation attempt, email support immediately and attach the screenshot.

Monitor statements and use chargeback if needed

Watch your bank, credit card, GCash, or Maya statement for at least 60 days. In the Philippines, that window matters because payment disputes and chargebacks are often strongest when raised within 60 days from the statement date.

If a new charge appears after cancellation, contact your bank or wallet provider at once and submit your evidence. If the response is poor, you can escalate the consumer side to DTI under RA 7394 and the payment handling side to BSP channels where relevant.

Alternatives if you are leaving for good

If you still want a feedback, cognitive, or wellness tool after canceling, a few alternatives stand out. SurveySensum is more enterprise-focused for customer experience work, Zoho Survey is simpler for small teams, and MINDTRX is closer to a wellness-oriented app.

Brain Gauge is another cognitive assessment option listed at $29.00 monthly (about ₱1,653). Compare features carefully, especially billing clarity and cancellation controls, before entering card details again.

Useful links

• Mindmetric pricing
• Mindmetric terms and conditions
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Mindmetric cancellation address and how to use it

Physical mailing address for written requests

If you want to send a written cancellation or refund request, use this mailing address:

• 3 Moss Street, Slacks Creek, QLD 4127, Australia

Include your full name, account email, charge date, amount, and a direct statement that you are canceling the subscription. If you are also disputing a charge, say that clearly in the same letter.

When a postal request makes sense

Postal cancellation is not the fastest option for a monthly service, especially if your next billing date is close. It makes more sense when you already emailed support, did not get a response, and want stronger proof for DTI, your bank, or a card dispute.

Use email and account cancellation first when possible, then use post as an added record if the case becomes messy. For most users in the Philippines, speed matters, so do not wait for mail delivery before stopping the next charge through your card issuer or wallet if billing continues.