Cancellation Udemy: Easy Method

What is Udemy

Udemy is an online learning marketplace that offers thousands of video courses on topics ranging from software development and business to personal development and design. Courses may be purchased individually for lifetime access or accessed through subscription plans that provide broader catalog access for a recurring fee.

Udemy sells directly via Udemy.com and also through mobile app stores (Apple App Store and Google Play). Purchase channel affects how subscriptions are managed and who handles refunds or cancellations.

How to cancel Udemy

Which cancellation route you use depends on where you bought the subscription or course. Follow the appropriate steps below for your purchase channel.

• Web (Udemy.com) - Sign in at Udemy.com, go to the Subscriptions page in your account settings, locate the active subscription and choose “Cancel subscription.” Access typically remains until the end of the current billing period.
• iOS (App Store) - Subscriptions purchased through Apple must be managed and cancelled in your Apple device’s Settings (Apple handles cancellation and renewals). Udemy cannot cancel App Store subscriptions for you.
• Android (Google Play) - Subscriptions purchased through Google Play must be managed in the Google Play app or your Google account’s subscription settings; Google handles cancellation and renewals.

What happens when you cancel

If you cancel a subscription purchased on Udemy.com, auto‑renewal will stop and you will generally retain access to the subscription content until the end of the paid billing period. Your Udemy account remains active and course progress and records typically remain associated with your account unless you request account deletion.

For subscriptions purchased through Apple or Google Play, cancellation through that store stops future billing but access terms follow the store’s policies. For individual course purchases, “cancellation” is not the same mechanism; refunds are handled under Udemy’s refund policy and may remove access if a refund is granted.

Will I get a refund?

Single-course purchases on Udemy.com are generally refundable within 30 days if eligible and not materially consumed; refunds are processed to the original payment method or as Udemy credits in some cases. Subscriptions purchased on Udemy.com are not eligible for refunds or partial refunds except where required by applicable law or Udemy’s regional exceptions (for example, Quebec). In‑app purchases (iOS/Google Play) and subscriptions bought through app stores are handled entirely by Apple or Google - Udemy cannot process those refunds and can only direct you to the store’s refund process. Note that some cases (notably certain in‑app transactions) may only be eligible for credit refunds rather than a return to the original payment method.

Udemy plans and pricing

Your consumer rights in Canada

Canadian consumers are covered by provincial and federal consumer protection regimes, which can affect cancellation and refund rights. Udemy’s standard practice for direct course purchases is a 30‑day refund window, but provincial laws can create exceptions or stronger rights.

Specifically, consumers in Quebec benefit from Udemy’s regional refund-exceptions policy that allows refunds for subscription plans purchased on Udemy.com “at any time” under the stated exception. Outside Quebec, applicable provincial consumer laws may alter rights; where law requires refunds or different treatment, those legal rights will override Udemy’s standard terms.

Customer experiences

Many users praise Udemy for its broad and affordable course selection and for instructors who provide practical, topic-specific lessons. The platform’s promotions and frequent discounts make many courses accessible at low price points.

Negative feedback commonly mentions occasional low-quality or outdated course content, difficulty contacting responsive customer support, and frustration with refund denials or unexpected auto‑renewal charges. Several users report technical issues such as playback problems or app instability. Experiences vary by course, instructor, and the purchase channel used.

Documentation checklist

• Proof of purchase (order confirmation email or receipt showing date, product name, and purchase channel)
• Subscription or order ID (from Udemy account or store receipt)
• Screenshots of billing or renewal charges and any cancellation confirmations
• Records of communications with support (dates, ticket numbers, messages)
• If purchased via Apple/Google, the App Store/Google Play receipt or order history entry

Common mistakes

Frequently made mistakes include attempting to cancel a subscription through Udemy when the subscription was purchased through the App Store or Google Play (those must be cancelled in the store), missing the refund eligibility window for single-course purchases, and failing to keep receipts or order IDs before contacting support. Users also sometimes assume cancellation automatically triggers a refund; for subscriptions purchased on Udemy.com refunds are generally not available unless required by law or specific exceptions apply.

Comparative recap

After cancelling

After you cancel, confirm the cancellation in your Udemy account or your app store subscription settings and retain screenshots or confirmation emails. If you need a refund for a course purchased on Udemy.com, start with Udemy’s Help Center. For App Store or Google Play purchases, use Apple’s or Google’s refund pages and their in‑app or web processes. If informal resolution fails and you need to send formal correspondence, consider certified mail / return receipt requested to the address below for legal or formal notice.

Helpful links: Udemy Help Center - https://support.udemy.com/; Apple refunds (Canada) - https://support.apple.com/en-ca/HT204084; Google Play refunds - https://support.google.com/googleplay/answer/2479637?hl=en-CA.

Address

For formal correspondence (certified mail / return receipt recommended): Udemy, Inc., General Counsel, 600 Harrison Street, 3rd Floor, San Francisco, CA 94107, USA