Cancel Udemy: Easy Method

What is Udemy

Overview

Udemy is an online learning marketplace offering individual courses and subscription plans across many subjects.

How it is delivered

Courses are sold as one-time purchases with lifetime access or as subscription plans for ongoing access to collections.

Platform note

Purchases can be made via the Udemy website or through mobile apps (Apple App Store or Google Play), which affects cancellation and refund handling.

How to cancel Udemy

Cancel a subscription bought in the mobile app

• If you enrolled via the Udemy mobile app (iOS or Android), cancel through the Apple App Store or Google Play Store settings.
• Udemy support cannot cancel app-store subscriptions for you; use your device account subscriptions list.
• See Udemy's guide: How to Manage Your Udemy Subscriptions.

Cancel a subscription bought on the web

• If you subscribed via Udemy.com, go to your Udemy Subscription page to cancel (including ending a free trial).
• Cancellations made on the web do not require App Store or Google Play involvement.
• Use your account settings → Subscription to manage or end plans.

Cancel an individual course (if applicable)

• Individual course purchases do not have an ongoing cancellation step, but you may request a refund within the policy window.
• For app-store course purchases, refunds are handled by Apple/Google where applicable.

What happens when you cancel

Access after cancellation

For subscriptions, access typically continues until the end of the paid period after cancellation.

For web-based subscriptions you cancelled during a free trial, access ends immediately if you opted to end the trial.

Renewal and billing

Cancellation prevents future recurring charges; it does not automatically refund past billing unless a refund is approved.

If you bought via Apple or Google, billing and refunds are controlled by those stores.

Data and library

Course progress and library entries remain tied to your Udemy account but may become inaccessible once access ends.

If content is removed by an instructor/platform change, contact Udemy support for assistance.

Will I get a refund?

Udemy course refunds (general rule)

Courses purchased on Udemy.com are generally eligible for a refund within 30 days, subject to policy conditions.

Exceptions include significant content consumption, refund abuse, or third-party refunds.

Subscription refunds and New Zealand exception

• Subscription plans purchased via Udemy.com are not refundable under Udemy's standard policy unless required by law.
• Under New Zealand law, users have a 14-day refund right for subscription plans; you must request a refund before the 14-day period ends.
• This local law overrides Udemy’s general no-refund stance for subscriptions where applicable.

App-store purchases and refunds

• For subscriptions or course purchases made via iOS (Apple) or Android (Google Play), Udemy cannot process refunds.
• Contact Apple or Google Play Support directly for refunds on app-store transactions.
• Relevant Udemy references: Refund Policy and Subscription Refund Exceptions.

Udemy plans and pricing

Pricing overview

Prices vary by course, platform, and promotions. Below are typical examples of plan types and representative prices in NZD when available.

Pricing table

Your consumer rights in New Zealand

Subscription refund rights

Under New Zealand law, you have a 14-day refund right for subscription plans.

This legal right means subscription refunds must be considered if requested within 14 days of purchase.

Course purchase rights

Udemy’s 30-day refund policy for courses applies globally with usage-based exceptions.

If a course is misrepresented or defective, you can raise this under consumer protections as well.

How to assert rights

• Request refunds promptly and keep purchase records and screenshots.
• If Udemy denies a lawful claim, consider contacting New Zealand consumer protection authorities for guidance.

Customer experiences

Positive feedback

• Many users praise Udemy for a wide range of affordable courses and helpful self-paced learning for exam prep.

Negative feedback

• Complaints include difficulty obtaining refunds, especially after watching even small portions of content.
• Users report unresponsive customer support, buggy chatbots, disappearing courses, outdated content, and playback issues.

How this affects you

Positive value is common for well-maintained, current courses, but be cautious with large purchases and check previews and reviews first.

Document interactions with support and keep evidence if you expect to request a refund.

Documentation checklist

Purchase and account details

• Order ID, purchase date, and email associated with the Udemy account.
• Course name or subscription plan details and price charged.

Proof and evidence

• Screenshots of billing, subscription page, or App Store/Google Play subscription entry.
• Screenshots of course consumption (time watched) if disputing usage-based denials.

Communication records

• Copies of messages or support tickets and dates you contacted Udemy or app stores.
• Reference numbers for any refunds or support interactions.

Common mistakes

Attempting the wrong cancellation route

A frequent error is trying to cancel an app-store subscription via Udemy.com; app-store subscriptions must be cancelled in Apple or Google account settings.

Waiting too long to request refunds

Another mistake is assuming unlimited time for refunds; course refunds are typically 30 days, and New Zealand subscription rights require requests within 14 days.

Poor documentation and expectations

Users often fail to save receipts or screenshots, then cannot prove purchase details when requesting refunds.

Also, expecting refunds after heavy course consumption without valid grounds often leads to denial.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Save confirmation of cancellation and any refund approval or denial messages.
• Monitor your payment method for any unexpected charges after cancellation.

Helpful links

• Manage Your Udemy Subscriptions
• Udemy Refund Policy
• Subscription Refund Exceptions (applicable law)

Escalation

If you believe your legal rights in New Zealand are not respected, gather documentation and consider contacting local consumer protection authorities.

Address

Legal address

Legal, Udemy, Inc., 600 Harrison Street, 3rd Floor, San Francisco, CA 94107, USA

How to use the address

This is the publicly available legal address for Udemy; it may be used for formal communications if required.

For most cancellations and refunds, use Udemy support channels and app-store support before sending physical correspondence.