cancellation Factor: Easy Method

What is Factor

Overview

Factor is a subscription-based meal delivery service providing freshly prepared, chef-designed meals tailored to various dietary needs.

The service auto-delivers weekly boxes and offers account-based subscription management through web and mobile interfaces.

Variants

Factor also has a separate product called Factor A/E for architecture and engineering firms, which uses account-based billing and plan deactivation.

This guide focuses on cancelling Factor subscriptions from the perspective of users in the United Arab Emirates.

How to cancel Factor

Online (recommended)

• Log in to your Factor account at factor75.com.
• Navigate to Account or Plan Settings and look for "Deactivate My Plan" or similar wording.
• Follow on-screen prompts to confirm cancellation and select a reason if requested.

In the app and alternative contact

• On the Factor mobile app, some users report finding a path: Settings → Delete Account → Deactivate, then select a reason.
• If web/app cancellation fails, contact support by email at [email protected] to request cancellation before the weekly cutoff.
• Note: many users report difficulties and may need repeated attempts or direct support contact to finalize cancellation.

What happens when you cancel

Access and deliveries

After cancellation, active upcoming deliveries may still be processed if the request misses the weekly cutoff.

Ensure you cancel before the weekly deadline shown in your account to stop the next shipment.

Billing and account data

Subscriptions typically stop future automatic renewals but past charges remain in your billing history.

Account data (orders, preferences) may remain stored; request data deletion explicitly if needed when cancelling.

Will I get a refund?

Official policy

Factor's Terms of Service state fees paid are generally non-refundable except as expressly stated by Factor.

Partial-period refunds or credits are not guaranteed; review the Terms of Service for full language.

Practical exceptions

• In some cases Factor has issued credits rather than cash refunds; acceptances vary by situation.
• If you believe an error occurred (wrong charge, missing delivery), contact support promptly and keep documentation.

Factor plans and pricing

Pricing notes

Official Factor A/E pricing is listed in USD. No official AED pricing is published for UAE customers.

Contact Factor sales or support for localized billing or quotes for UAE accounts.

Your consumer rights in United Arab Emirates

Cooling-off and distance sales

UAE consumers generally have a 14-day cooling-off period for distance sales, allowing cancellation and refund in many cases.

Exceptions exist for fully performed digital services or custom goods; check the specific rules that apply to subscriptions.

Official resources

• Refer to the UAE government consumer protection guidance for cancellations and disputes: UAE Government - Consumer Protection.
• If you purchased via an app store, Apple and Google have separate refund processes with short windows; follow their official instructions.

Customer experiences

Positive feedback

Factor A/E users report strong usability, good invoicing, QuickBooks integration and generally positive customer service in UAE business listings.

These positives are most frequently noted for the B2B product rather than the meal subscription consumer experience.

Negative feedback

Many meal-subscription customers report difficulties cancelling through the app or web and say they were recharged after attempting deactivation.

Common complaints include receiving credits instead of refunds and needing to contact support multiple times to complete cancellation.

Documentation checklist

Essential items to collect

• Account email and username associated with your Factor account.
• Order number(s) and dates for the deliveries in question.
• Payment receipts or screenshots showing the charge you wish to dispute.

Support evidence

• Screenshots of cancellation attempts, error messages, and any confirmation screens.
• Copies of all emails between you and Factor support, plus timestamps of calls or chats.

Common mistakes

Missing the cutoff

Many cancellations fail because requests arrive after the weekly cutoff. Check your account for the specific deadline and time zone.

For example, Factor's stated weekly cutoff may be listed in CST in some documentation; verify the deadline in your account.

Assuming app deletion cancels subscription

Deleting the mobile app does not always cancel the subscription. Use the account/plan settings or contact support to ensure deactivation.

Also avoid re-logging in after deactivation without confirming the plan remains inactive, as some users report auto-reactivation behavior.

Comparative recap

Quick comparison

After cancelling

What to expect next

Save any confirmation you receive and monitor your bank for subsequent charges for at least one billing cycle.

If a charge appears after confirmed cancellation, prepare your documentation and contact support immediately.

Useful links and contact

• Factor main site: https://www.factor75.com/
• Factor Terms of Service: https://www.factorapp.com/legal/terms-of-service
• Factor support email: [email protected]
• UAE consumer protection guidance: https://u.ae/en/.../consumer-protection

Address

Head office

Factor / Factor75 corporate address:

2121 S Racine Avenue, Chicago, Illinois 60608, USA

Contact reminder

For account-specific or billing enquiries, use the account support channels or email [email protected].

For consumer rights or dispute escalation in the UAE, consult the official UAE consumer protection portal listed above.