Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Missfresh
4220 Griffith St
H4T 4L6 Saint‑Laurent
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Missfresh service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Missfresh: Easy Method
What is Missfresh
Missfresh is a meal-delivery service that supplies ready-to-cook meals and grocery items for home preparation. The brand has been operated as part of Cook It since an acquisition in 2019; service offerings and exact terms may be managed under the Cook It umbrella.
The service focuses on convenience - pre-portioned ingredients and recipes delivered on a recurring schedule - but billing, promotions and customer-service procedures can vary over time and by how you signed up (directly, app store, or a third-party promotion).
How to cancel Missfresh
- Check your account cut-off: log into your Missfresh/Cook It account and note the cancellation cut-off for the next delivery. Cancelling before the cut-off avoids the next scheduled charge.
- Cancel online first: if your account page offers a "Manage Subscription" or "Cancel" option, use it and take screenshots or save confirmation emails.
- Follow up with support: send a confirmation email or support ticket after cancelling online. Include account name, email, subscription ID and requested cancellation date.
- If online cancellation fails or you want a formal record, send a registered letter with return receipt (recommended): address it to MissFresh Inc, include your account details, clear statement of cancellation request and requested effective date, and keep the return receipt and tracking number.
- Confirm receipt and final charges: after cancelling, confirm by email or in your account that auto-renewal is disabled and verify whether a final charge or refund is pending.
What happens when you cancel
When you cancel, recurring orders and automatic renewals are stopped for future billing cycles. Access to your account and past order history typically remains available, but you will not receive further scheduled deliveries after the effective cancellation date.
Cancellation timing matters: if you cancel after the cut-off for the upcoming delivery, that delivery may still be processed and billed. The provider will retain transaction data and account details according to its privacy policy; you can request copies or deletion under applicable privacy rules.
Will I get a refund?
Refunds depend on timing, the type of payment, and promotional terms. If you cancel before a billed delivery cut-off, you are more likely to avoid charges or receive a refund for any pre-paid future deliveries. If you are charged for an order that was not delivered, most services will refund or credit that amount after investigation.
Exceptions commonly include non-refundable promotional items, shipped perishable goods that were delivered, or charges incurred before cancellation cut-off. Because Missfresh operations now sit under Cook It, specific refund handling may follow Cook It’s terms - check the service’s current terms of sale and contact support for case-specific answers.
Missfresh plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Ready-to-cook meals per serving | C$7.99 | Per serving | Starting price for ready-to-cook meals (minimum 2 servings) |
| Ready-to-cook meals (2 servings average) | C$16.00 | Average per meal order | Typical cost for two servings per meal |
| Ready-to-cook meals (6 servings average) | C$55.00 | Average per meal order | Typical cost for six servings per meal |
| Meals per week (subscription) | C$58.74 | Weekly | Weekly total cost based on aggregated meal plans |
| Promo: 3 meals for 2 people / 1 week | C$32.00 | Weekly | Promotional price (regularly C$65.94) |
| Promo: 3 meals for 4 people / 1 week | C$64.00 | Weekly | Promotional price (regularly C$119.88) |
| Promo: 3 meals for 2 people / 2 weeks | C$59.00 | Bi-weekly | Promotional price (regularly C$131.88) |
| Promo: 3 meals for 4 people / 2 weeks | C$109.00 | Bi-weekly | Promotional price (regularly C$239.76) |
Note: Prices above are drawn from review sites and promotional deals; official current pricing for 2024/2025 may differ and should be confirmed on the service’s site.
Your consumer rights in Canada
Canadian consumer-protection laws require clear disclosure of recurring charges and cancellation procedures. Businesses must not use misleading or unfair billing practices and should provide a reasonable and accessible way to cancel recurring services.
Provincial rules vary: for example, Quebec has strong protections under its consumer-protection regime (including language and contract disclosure requirements). If you believe a company failed to disclose renewal terms or refused a legitimate cancellation or refund, you can file a complaint with the relevant provincial consumer-protection office or seek chargeback through your payment provider.
Customer experiences
Public reports and reviews are mixed: many customers praise the convenience, recipe variety and portion control of Missfresh/Cook It deliveries. Positive feedback often highlights meal quality and packaging.
Conversely, some customers report difficulty with cancellations, delays in refund processing, or slow customer-service responses - particularly around promotional subscriptions and billing disputes. Those experiences underscore the value of documented cancellation requests and proof of communication.
Documentation checklist
- Account email, full name and phone number used for the subscription
- Subscription ID, order numbers and dates of the deliveries
- Payment method details (card last 4 digits, billing date)
- Screenshots or copies of cancellation pages, confirmation emails, and chat transcripts
- Copy of the registered-letter receipt and tracking number (if sent)
- Any terms, promotional codes or receipts relevant to disputes
Common mistakes
Not cancelling before the posted cut-off is one of the most frequent errors; that often results in being billed for the next delivery. Another common mistake is assuming a phone call alone is sufficient - without written confirmation you have less evidence if a dispute arises.
Other errors include contacting the wrong brand name (MissFresh vs Cook It), failing to cancel app-store subscriptions separately if you were billed through Apple or Google, and not keeping a return receipt for registered mail when you want formal proof of delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible if done before cut-off; quickest confirmation | Low |
| Email / support ticket | Possible; may require follow-up if not acknowledged | Medium |
| Phone call | Possible but less formal; request written confirmation | Medium |
| Registered letter with return receipt (recommended) | Creates formal proof of request; supports disputes and may prompt formal processing | Medium - High |
After cancelling
After you cancel, keep records of confirmations and watch your bank or card statements for unexpected charges. If you do not receive a timely refund or acknowledgement, escalate to a written complaint and, if necessary, file with your provincial consumer-protection office or request a chargeback from your card issuer.
Useful resources: the Cook It site for account and support information (Cook It), Canada Post guidance on registered mail (Canada Post), and the federal Competition Bureau for consumer information (Competition Bureau). For Quebec consumers, see the Office de la protection du consommateur (OPC).
Address
MissFresh Inc
4220 Griffith St
Saint‑Laurent, QC H4T 4L6, Canada