Cancellation Simple Fasting: Easy Method

What is Simple Fasting

How the service works and what kind of subscription you probably bought

Simple Fasting is a health and wellness app built around intermittent fasting, food guidance, and progress tracking. Public pricing references show it is sold as a recurring subscription, with a monthly reference price of $14.99 (RM71) and an annual equivalent of $179.88 (RM849) based on the conversion rate provided in the research data.

For Malaysia users, the key point is this: Simple Fasting appears to operate like many mobile app subscriptions where billing can happen either through the app provider directly or through Apple or Google. The official help article for cancellation exists at Simple Help Centre, but the public terms page at Simple Fasting Terms does not clearly spell out many practical points such as free trial conversion, auto-renew wording, or refund handling.

What users are actually paying for

Paid access generally covers personalised fasting plans, nutrition tracking, and coaching-style guidance. Market references also mention meal plans, AI-supported coaching, and habit tracking, which is why some users only realise after payment that the app is more than a basic fasting timer.

This matters when you cancel because many complaints are not about the fasting concept itself. They are about billing, unclear plan setup, and confusion over where the active subscription sits. If you subscribed in the app but billing is managed by Apple or Google, deleting the app alone will not stop renewal.

Availability in Malaysia and local practical issues

Simple Fasting is available to users in Malaysia, but there is no Malaysia-specific cancellation office, no public phone number, and no clearly published local support hours. Support is available through a chat widget on the official help page, which can be awkward for local users dealing with time differences or limited language options.

Many members feel annoyed when the cancellation path is not obvious or when they worry they will be charged again after pressing cancel. That concern is valid lah, because the available public sources do not give one clean, universal cancellation path for every billing channel. You need to identify the exact place where payment was set up before doing anything else.

How to cancel Simple Fasting without getting charged again

Checks to do before you press anything

A lot of frustration starts here. If you cancel in a rush and do not confirm your billing source, you may stop using the app but still get charged on the next renewal date. Before cancelling, open your receipt email or your bank statement and confirm whether the charge came from Simple directly, Apple, or Google.

Take three screenshots before you start: your current plan page, your next billing date, and any active receipt or subscription screen. If you track fasting history or progress that you want to keep, save it now. The public terms do not clearly explain data retention after cancellation, so assume access or account data may become harder to retrieve later.

• Check your next billing date in the app account area or your store subscription page
• Save screenshots showing the plan name and renewal status
• Look for the payment source on your receipt or card statement
• Keep the transaction amount such as $14.99 (RM71) or other charged amount

Cancellation through the web or account route

The official help page for subscription cancellation is the best starting point because public sources do not show a universal account menu path on simplefasting.com. Use the official cancellation help article and follow the prompts for your billing type.

If your subscription was bought directly through the service, the usual route is through your account or billing page rather than by uninstalling the app. Because the company does not publish a fully detailed click path in the available sources, do this in order: sign in, open account or settings, open subscription or billing, then look for cancel, manage plan, or turn off renewal. If the page loops you back to upgrade offers, take screenshots and continue until you reach a final confirmation page.

If there is no visible cancel button, use the help page chat widget at the lower right corner and ask for direct cancellation confirmation in writing. Ask support to state the effective cancellation date and whether renewal has been turned off. That written confirmation is useful if a later charge appears.

Cancellation through App Store or Google Play

If the charge came through Apple, cancel inside your Apple subscriptions list. On iPhone, open Settings, tap your Apple ID name, tap Subscriptions, select Simple or the matching subscription entry, then tap Cancel Subscription. If the button is missing but the subscription is still active, take a screenshot and contact Apple Support quickly.

If the charge came through Google Play, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, choose the relevant app subscription, then tap Cancel subscription. Read the final screen carefully. Some users stop at the survey screen and think they are done, but the cancellation is only complete after the final confirmation.

Deleting the app does not cancel billing on Apple or Google. This is one of the most common mistakes with health apps. If your trial or discounted start offer converts automatically, cancelling even one day late can trigger the full renewal charge.

Support channels, chat help, and the mail option

There is no public phone number listed for Simple Fasting in the verified support data. No specific support email and no support hours are publicly specified either, so the live chat widget on the help page is the practical support route that is actually available.

If chat is slow or you want stronger proof, you can also send a registered written notice describing your account, billing amount, and cancellation request. No physical cancellation address was found in the verified sources, so this option is limited unless support gives you an address directly. Some users prefer a digital registered delivery service such as Postclic because it creates time-stamped proof of sending, receipt, and opening, which can help later in a billing dispute.

No specific dark pattern was identified in the research, but user complaints suggest confusion around where to cancel and whether a subscription is really active. Treat every cancellation as incomplete until you have a screenshot or message saying renewal is off.

After you cancel, what actually changes on your account

Access to features and renewal status

Because the public sources do not state a separate early cut-off rule, the safest expectation is that you keep paid access until the end of the current billing cycle after cancellation. For example, if your plan renews on 30 August and you cancel on 20 August, access will usually continue until 30 August unless the store page says otherwise.

If you do not cancel before the next billing date, the subscription may renew automatically. The terms page available publicly does not clearly explain auto-renew wording, but recurring app subscriptions normally continue until you turn renewal off. That is why your screenshot of the cancellation confirmation matters more than just stopping usage.

Your account data and saved progress

The available public terms do not clearly explain what Simple Fasting deletes and what it keeps after cancellation. There is also no clear export policy in the verified material. If your fasting logs, weight records, or meal notes matter to you, save them before cancelling.

In practical terms, assume premium features may stop after the paid period ends, while the account itself may still exist. If you want full deletion rather than just cancellation, ask support separately through the chat widget and keep their written reply.

Refunds, disputed charges, and what Malaysia users can realistically expect

What the public policy says and what it does not say

The verified research found no published refund policy on simplefasting.com for general refunds, unused periods, or billing errors. It also found no stated cancellation fee and no early termination fee in the available terms. That is good on the fee side, but not so senang on refunds because the company does not publicly give clear rules.

In plain terms, do not assume a pro-rated refund after you cancel halfway through a month or longer plan. The public material does not promise that. If you were charged after you believe you already cancelled, that becomes a billing dispute case rather than a routine refund case.

How to ask for a refund step by step

Start with the same channel that billed you. If the subscription was direct, use the help page chat and request a refund with exact details: account email, transaction date, amount charged, and the reason such as duplicate billing or charge after cancellation. Ask for a case number or written acknowledgment.

If the billing was through Apple, use Apple’s subscription and refund support flow. If it was through Google Play, use Google’s subscription management and refund request route. The reason is simple: the platform that collected the money usually controls the first refund decision.

• Send the transaction date and amount
• Attach your cancellation screenshot
• State the exact charge you dispute
• Ask for a written refund decision

Chargeback through your bank if support ignores you

If support does not reply or rejects a clearly unauthorised recurring charge, Malaysia cardholders can dispute the transaction with the issuing bank. In local practice, you will usually call it a chargeback or a dispute for an unauthorised or recurring card transaction. Common timeframes are around 60 to 120 days from the transaction date or from when you discovered the problem, depending on your bank and card network rules.

This sits within Bank Negara Malaysia’s financial consumer protection framework, including complaint handling under the Financial Services Act 2013 or Islamic Financial Services Act 2013. When you contact the bank, give them the merchant name, amount, date, your cancellation proof, and your support chat record. Use chargeback as the last serious step when the merchant or app platform has not fixed a wrongful charge.

Simple Fasting prices and plan value in Malaysia

Known plans and approximate local prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Exact Malaysia pricing may differ on the official website or app store listing.

Which plan costs more and whether the pricing is good value

Based on the verified pricing block, the monthly reference plan is $14.99 (RM71) and the annual equivalent comes to $179.88 (RM849). On that basis, paying monthly for twelve months and paying the annual equivalent work out to the same total, so there is no documented annual saving in the verified pricing set.

Other market references mention quarterly, six-month, and annual offers such as $29.99 (RM142), $39.99 (RM189), and $49.99 (RM236), but those figures come from secondary sources and not from the verified pricing block. They show that offer structures may change by region or promotion. If your charged amount does not match $14.99 (RM71), screenshot it immediately and compare it with your order receipt.

Malaysia consumer rights when a subscription charge feels unfair

The laws that matter for a Simple Fasting dispute

In Malaysia, subscription disputes generally fall under the Consumer Protection Act 1999 for unfair consumer treatment and misleading conduct issues. The CPA does not give a blanket withdrawal right for every online subscription, so your rights depend on the facts of the purchase, the wording shown at checkout, and whether the charge was properly authorised.

The 10 working day cooling-off period under the Direct Sales and Anti-Pyramid Scheme Act 1993 applies to direct sales contracts such as certain door-to-door or similar sales models. For an app subscription like Simple Fasting, that rule will not automatically apply unless the sale fits that legal category. So if you bought through an app store or website, do not assume you have a universal 10 day no-questions cancellation right.

What to do if you were charged after cancelling

If you cancelled and still got billed, gather the proof and escalate in this order: merchant support, app platform support if Apple or Google handled the payment, then your bank for a transaction dispute. If the merchant gave unclear subscription terms or failed to stop recurring billing, that may also support a complaint to a consumer authority.

For consumer redress in Malaysia, KPDN and the Tribunal for Consumer Claims Malaysia, known as TTPM, are the names to know. KPDN handles consumer affairs policy and complaint intake routes, while TTPM is the low-cost forum many consumers use for smaller civil consumer claims. Keep the amount, date, screenshots, and support transcripts ready before filing.

How to complain to KPDN or bring a claim to TTPM

Start by writing a short timeline: when you subscribed, when you cancelled, when you were charged, and what support replied. Attach your receipt, bank statement line, cancellation screenshot, and any chat transcripts. That makes your complaint stronger than a general statement saying the app was confusing.

You can use KPDN’s consumer complaint channels and then consider TTPM if you are seeking money back and the dispute remains unresolved. For official information, use KPDN and TTPM. If the issue is a card dispute, also contact your bank without waiting too long because the chargeback window may close after around 60 to 120 days.

What real users say about cancellation and billing

Overall verdict from the reviews

The review sample in the research data is fully negative: 3 negative reviews out of 3 unique reviews, with 0 positive reviews in that set. Based on that small sample, cancellation looks difficult rather than smooth, mainly because users describe unclear cancellation steps, missing direct support, and charges appearing after they thought renewal was off.

Local complaints in Malaysia line up with that pattern. The two recurring issues flagged in the research are unexpected charges after cancellation and limited support hours or language options. To be fair, fasting apps can still be useful for structure, reminders, and progress tracking, but the billing side is where readers need to be extra careful.

Recurring themes and source summary

Individual user comments worth paying attention to

• "I literally signed up, paid for the 3mth trial, tried to access the actual app, but kept being directed to cost OPTIONS for actual diet plans, workouts personalized for me... there is no phone number, no direct way to cancel, only suggestions on what one can do if they want to cancel, BUT NO ACTUAL cancellation PAGE!!" (Better Business Bureau)
• "I downloaded the app for the 1 week trial for $1.00 [about RM5]. I could tell immediately it was not for me... 6 days later I was charged $39.20 [about RM185]... Finally, I got a response, not very polite but I got my refund. Be very careful!" (JustUseApp)
• "I signed up for a trial period this morning. I cannot make any sense of the app. I want to cancel any future billing... How do I cancel it so I won't get billed for a worthless product?" (JustUseApp)

Documents to keep before, during, and after cancellation

What to save before you cancel

Save the subscription screen, the next billing date, and the payment source before doing anything. If the plan amount shows $14.99 (RM71) or another figure, capture that too. These images help if support later says there was no active subscription or a different renewal date.

If you care about fasting logs, meal history, or weight entries, save them before cancellation because the public terms do not explain data retention clearly. This is especially important if you use the app for health tracking over several months.

What to keep for refunds or disputes

For a refund request, keep the transaction ID, the exact date, the amount charged, and the name shown on your bank statement. If you used Apple or Google, keep the store receipt. If you used direct card billing, keep the merchant descriptor from the statement.

After cancellation, save the final confirmation screen and any support chat transcript. Check your card or bank statement again after the expected renewal date passes. One screenshot and one bank line can make the difference between a fast resolution and a dragged-out argument.

Frequent mistakes that lead to extra charges

Using the wrong cancellation channel

A very common mistake is cancelling inside the app when the payment actually sits in Apple or Google subscriptions. In that situation, app removal changes nothing about billing. Real users have reported seeing no active subscription in one place and then still getting charged later.

The fix is simple: always trace the original charge. If your receipt came from Apple, cancel in Apple. If it came from Google, cancel in Google Play. If it came from the service directly, use the account or support route on the official help page.

Waiting until the last day of a trial or renewal

People often try to cancel on the same day a trial ends, especially after a low-cost starter charge such as $1.00 (about RM5). That is risky because store time zones, card processing timing, and delayed support responses can all work against you.

Cancel at least 24 to 48 hours before the next billing date if you already know you do not want the service. Then screenshot the proof immediately. This is the easiest way to avoid the classic surprise renewal problem.

Expecting a partial refund automatically

Another mistake is assuming you will get money back for the unused part of a month or longer plan. The available public sources do not show a refund promise for unused periods. So once the charge goes through, the outcome depends on support discretion or the app platform’s own refund system.

If you are asking for a refund, make the case specific. Say you cancelled on a certain date, the charge happened after that date, and attach proof. A short factual claim works better than a long emotional complaint.

Leaving without proof of cancellation

Many readers only realise this problem when support says there is no record of cancellation. If you do not keep a screenshot of the final confirmation or a written support reply, your dispute becomes harder.

Always leave with two things: a screen that shows renewal is off and a calendar note for the final access date. Can or not the app interface looks clear, you still need independent proof.

Cancellation routes compared side by side

Methods, timing, fees, and difficulty

How to choose the route that fits your case

If you know exactly where you subscribed, use that same billing channel because it is usually the fastest path. Web or account cancellation is practical for direct subscriptions, while Apple and Google are the proper route for store-billed plans.

Registered written notice is slower and no postal cancellation address was found publicly, so it is more of a backup strategy when you need documentary proof. The best method depends on where the money was taken from, not on which menu looks easiest.

What to do in the days after cancellation

Immediate checks and bank monitoring

Right after cancelling, verify whether the screen says cancelled, expires on a certain date, or renewal turned off. Screenshot that page and set a calendar reminder for the last access date and another reminder three days after the expected renewal date.

Watch your bank or card statement for at least one full billing cycle after cancellation. If a new recurring charge appears, contact the merchant or store support on the same day and then your bank if the issue is not resolved. In Malaysia, that bank dispute is commonly called a chargeback or a recurring transaction dispute.

Alternatives if you still want a fasting app

If you are leaving because the billing process feels messy, there are other options. Zero offers personalised fasting plans and progress tracking with a free entry point and in-app purchases. Fastic combines fasting schedules, meal guidance, and community features, with free access plus premium options.

BodyFast is another option with personalised fasting plans and coaching features. Since these apps also use subscription models, apply the same habit there too: screenshot the billing page on day one and confirm where renewal is managed.

Useful links

• Simple Fasting terms
• Official cancellation help
• Independent Simple app overview
• Independent pricing and feature reference
• KPDN official website
• TTPM official website

Where to send a cancellation notice if you want a physical address

No public cancellation address was found

No physical or postal cancellation address for Simple Fasting was found in the verified sources. The service appears to manage cancellation online through account controls, app store subscription settings, or the official help page chat.

That means Malaysia users should treat this as an online-only cancellation process unless support gives a postal address directly in writing. If you request an address through chat, ask support to confirm whether a written notice is accepted and whether billing will stop immediately once the online cancellation is processed.

The practical takeaway for Malaysia users

If you want the least hassle, identify the billing channel, cancel there, and keep proof. Do not rely on app deletion, do not wait until the final day, and do not assume a refund is automatic. Those three steps alone will avoid most of the problems seen in the review data.

If you still get charged after proper cancellation, escalate fast with your screenshots, store receipts, and bank records. KPDN, TTPM, and your issuing bank are the practical back-up routes in Malaysia when support goes quiet.