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Cancellation service #1 in Canada
Carb Manager is a nutrition and carb-tracking app that helps users monitor macronutrients, plan meals, and track progress. It offers both a free tier and Premium subscriptions that unlock advanced features such as recipes, fasting tracker, and advanced logging.
Cancellation depends on how you bought the subscription (Apple App Store, Google Play, or directly through Carb Manager/Wombat Apps). Below are the standard cancellation steps for each purchase method. If you are unsure which store charged you, check your bank or card statement for the merchant name and the email receipt you received when you subscribed.
When you cancel, your subscription will typically remain active until the end of the current billing period; you will retain Premium access until that expiration date. After expiration, access to Premium features ends and your account will revert to the free tier. Cancelling a subscription does not automatically delete your Carb Manager account or data; your logged food history, weight entries, and settings are generally retained unless you explicitly request account deletion.
Refunds depend on where the purchase was made. Subscriptions bought through the Apple App Store or Google Play are subject to Apple’s and Google’s refund policies; you must request refunds from them. For subscriptions purchased directly from Carb Manager/Wombat Apps, refund requests are handled by the developer and assessed case-by-case. In general, recurring subscription charges are not automatically refunded for partial unused periods, but exceptions may be made for billing errors, duplicated charges, or where required by law.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Premium Monthly | ~C$(equivalent of US $11.49) | Monthly | Full Premium access (recipes, fasting tracker, advanced logging, etc.) |
| Premium 3‑Month | ~C$(equivalent of US $22.49) | 3 Months | Full Premium access |
| Premium Annual | ~C$(equivalent of US $52.99) | Annual | Full Premium access |
Notes: Listed prices are shown in US dollars in the Canadian App Store; the actual charge is converted by Apple based on its current exchange rate. Other USD variants (e.g. $39.99, $49.99, $74.99) may appear as alternative billing options but exact CAD equivalents are not explicitly shown.
Canadian consumer protection is administered at both federal and provincial levels. You have rights against unauthorized charges, misleading subscription renewals, and services not delivered as promised. If a merchant (or an app store) will not resolve a legitimate billing error, you can contact your payment provider to dispute the charge and file a complaint with your provincial consumer protection office. General federal consumer information is available from the Government of Canada at Canada.ca - Consumer information.
User reports are mixed. Many users find cancellation straightforward when done through the correct platform (Apple or Google) and appreciate that access continues until the billing period ends. Common frustrations include confusion over which account/store billed them, delays in refunds when requested through app stores, and occasional difficulty locating the subscription in account settings if multiple Apple/Google IDs are used.
People often try to 'delete the app' and assume the subscription is cancelled; deleting the app does not stop auto‑renewal - you must cancel the subscription through the store or account. Another common error is cancelling under the wrong Apple ID or Google account. Expect that refunds are not automatic; assuming a prorated refund will be issued on cancellation is another frequent misconception. Family sharing and shared payment methods can also cause unexpected charges if the subscription is managed by a different family organizer.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; request via Apple Support (not guaranteed) | Low - manage via Apple ID Subscriptions |
| Google Play | Refunds handled by Google Play; request in Play Store (time-limited) | Low - Medium - manage via Google Play subscriptions |
| Carb Manager (direct via website) | Handled by Wombat Apps; request via support - decided case-by-case | Medium - contact developer support with proof of purchase |
After you cancel, confirm the cancellation email or the subscription status in your Apple/Google account. Export or back up any data you want to keep before your Premium access ends - check Carb Manager’s account settings or help pages for export options. Monitor your bank or card statements for any unexpected charges over the next billing cycle and contact your payment provider promptly if you see an unauthorized charge. For help and data requests, use Carb Manager’s support resources or the privacy page.
Helpful links: Carb Manager support and help pages at carbmanager.com/help, App Store subscription help at support.apple.com, Google Play subscription help at support.google.com, and Carb Manager privacy at carbmanager.com/privacy.
Wombat Apps LLC, 8201 164th Ave NE, Suite 200, Redmond, WA 98052, United States
If you choose to send a written cancellation or request, consider using registered mail with return receipt (for example, raccomandata A/R) so you have proof of delivery.
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Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.