Cancellation Carb Manager: Easy Method

What is Carb Manager

Service overview and business model

Carb Manager is a nutrition and fitness app focused on low-carb and keto tracking. It works as a freemium service, which means you can use basic logging tools for free, then pay for Premium features on a recurring subscription. In the Philippines, the app is available through the App Store and also through direct account billing and Google Play support flows mentioned by Carb Manager.

Here is the thing: many users sign up for Premium to access meal plans, advanced macro tracking, and recipe tools, then later realize the subscription renews automatically unless you cancel. Carb Manager says all subscriptions renew by default until you stop them, and cancellation should be done up to 24 hours before the billing cycle ends to avoid the next charge "all subscriptions renew automatically, by default, until you cancel" (carbmanager.com).

What users usually pay for

The paid tier is mainly about Premium access for meal planning, premium recipes, and expanded tracking tools. Carb Manager also says that after cancellation your logs, custom meal plans, foods, recipes, and favorites stay in your account, but Premium-only features end when your paid period finishes "your data, including daily logs, custom meal plans, foods, recipes, and favorites, will remain accessible" (help.carbmanager.com).

That setup matters because cancelling does not wipe your account right away. If you paid ₱429.00 for a monthly plan, or ₱2,090.00 for an annual plan, you still keep Premium access until the end of that already-paid billing period. The truth is, Carb Manager’s cancellation flow is more complicated than it should be for users who forgot where they originally subscribed.

Availability and pricing in the Philippines

For Philippine users, public App Store pricing shows three recurring options: ₱429.00 monthly, ₱829.00 quarterly, and ₱2,090.00 annually. Pricing can change by platform, but these are the verified figures provided in the research data and match the local currency requirement for this guide.

Heads up: local pain points already show up early. Some users complain they keep getting charged after cancelling, and phone support is only in English. Carb Manager support lists email at [email protected], phone at (206) 651-4328, and weekday hours from 8 a.m. to 6 p.m. EST, which is a US schedule and not especially convenient from the Philippines.

How to cancel Carb Manager

Checks to do before you tap cancel

Before you cancel, confirm where you bought the subscription. This is the biggest mistake people make. If you subscribed on the website, cancel inside your Carb Manager account. If you subscribed through Apple, cancel in your Apple subscriptions. If you used Google Play, cancel in Google Play. Using the wrong channel often leads to the classic complaint: you thought you cancelled, but billing kept going.

Take three screenshots before doing anything: your current plan page, your next billing date, and the final cancellation confirmation. Also save any meal plans or records you care about. Carb Manager says your data should remain accessible after cancellation, but Premium access ends when the billing cycle ends, so it is smart to save key information before that date.

• Open your account and check the exact renewal date.
• Screenshot the plan name and billing platform.
• Save the card statement line or App Store receipt.
• Set a calendar reminder for 2 days before renewal.

Cancel through your Carb Manager account on the web

This is the exact click path Carb Manager gives for direct account subscriptions: log in, go to Settings, open My Settings, select Subscription, then tap Manage Subscription. After that, choose the correct billing platform shown on screen and continue the cancellation flow "Settings" > "My Settings" > "Subscription" > "Manage Subscription" (help.carbmanager.com).

Do not stop at the settings page and assume the job is done. You need the final confirmation screen or email. Carb Manager says cancelling stops auto-renewal, but it does not end the current paid term immediately. You keep Premium until the current period expires, then the account falls back to non-Premium access.

If you want the account and stored data removed too, Carb Manager has a separate help page for deleting the account and data. That is different from subscription cancellation. The support article is here: Carb Manager account and data deletion help.

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, Apple handles both cancellation and refund requests. On iOS, open Settings, tap your name, choose Subscriptions, select Carb Manager, then tap Cancel Subscription. This is not done inside the Carb Manager app if Apple is the billing provider "Apple manages all cancellation and refund requests" (help.carbmanager.com).

If you subscribed through Google Play on Android, open Google Play Store, open the menu, choose Subscriptions, select Carb Manager, then tap Cancel Subscription. For Google Play purchases, Carb Manager says refund requests can be sent to its support team through the app, even though cancellation itself happens in Google Play.

Take note: platform subscriptions usually need to be cancelled before the next billing date, and Carb Manager’s terms say up to 24 hours before the cycle ends is the safe cutoff. If you are already within that final 24-hour window, a renewal may still process.

Email, phone, and registered mail options

If the self-service route fails, contact [email protected] and state your account email, billing platform, charge date, and amount in ₱. Carb Manager also lists phone support at (206) 651-4328 during 8 a.m. to 6 p.m. EST on weekdays. For Philippine users, that time difference can be awkward, and the common complaint is that phone help is only in English.

Email is useful because it creates a paper trail. Write a short message that says you want to cancel auto-renewal, include the receipt, and ask for written confirmation. If you want extra proof, you can also send a registered letter. Some people now use digital registered-mail services such as Postclic for timestamped proof of sending and receipt instead of traditional post, but it should stay a backup option, not your only step.

The postal address for cancellation is not clearly provided in the verified sources. Because of that, online account settings, Apple subscriptions, Google Play subscriptions, and support email are the practical routes that actually work.

What changes after you cancel

Access continues until the paid term ends

Carb Manager does not cut off Premium the moment you cancel. If you cancel today and your annual plan ends on October 15, you keep Premium access until October 15. What stops immediately is the future auto-renewal, not the current subscription period "you will retain Premium features until the end of your current billing cycle" (help.carbmanager.com).

This matters for users in the Philippines who cancel only to stop a renewal but still want to use paid tools for meal tracking until the end of the month or year. You do not lose your already-paid period. You simply stop the next prepaid cycle from charging.

What happens if you do nothing

If you do not cancel, Carb Manager says the subscription renews automatically by default. The terms also say the renewal charge is taken on a prepaid basis for the new billing cycle, and cancellation should happen up to 24 hours before the cycle ends (carbmanager.com).

That 24-hour cutoff is where many billing complaints begin. A user may cancel too late, get charged, and think the service ignored the request. In practice, the issue is often timing or using the wrong billing channel. Screenshot timestamps can help a lot if you later need support or a dispute.

Your data stays, but Premium tools do not

Carb Manager says your data remains accessible after cancellation, including daily logs, custom meal plans, foods, recipes, and favorites. Premium access ends only when the paid period ends. So your account does not disappear just because you cancelled the subscription.

If you want a full exit, account deletion is a separate action from subscription cancellation. Do not assume that ending billing also deletes your data. Use the dedicated data deletion help page if that is your goal.

Refund policy and billing disputes for Philippine users

What Carb Manager says about refunds

Carb Manager says refund eligibility depends on where you bought the subscription. Apple purchases are handled by Apple. Google Play and direct website purchases are handled through Carb Manager support. The company also says it fully honors refund requests made within 7 days of the original purchase, but it does not offer prorated refunds for unused time (help.carbmanager.com).

That means if you cancel halfway through a quarterly or annual term, you usually keep access to the end of the paid period, but you should not expect money back for the unused months. Most users who want a partial refund after simple cancellation are likely to be disappointed, so set expectations early.

How to request a refund step by step

If you paid through Apple, request the refund through Apple’s subscription and billing system, not through Carb Manager support. If you paid through Google Play or directly on the web, contact [email protected] or use the app support route and include the account email, receipt, charge date, and amount.

• State the purchase channel clearly: Web, App Store, or Google Play.
• Attach the receipt or screenshot of the charge.
• Mention the exact amount such as ₱429.00 or ₱2,090.00.
• If the issue is duplicate billing or a late cancellation, mention the date and time you cancelled.

For billing errors, Carb Manager specifically says to contact its support team through the app or by email at [email protected]. This is the best route before escalating to your bank.

Your rights in the Philippines and chargeback as a last resort

In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines or RA 7394, with DTI as the main consumer authority. There is no universal statutory cooling-off rule for all online subscriptions like this one, so Carb Manager’s own 7-day refund window is the practical benchmark for direct purchases. That is different from door-to-door sales rules, where a 7 working day cooling-off period may apply.

If you are charged after cancelling or see an unauthorized renewal, you can dispute the transaction with your bank, credit card issuer, GCash, or Maya. Under BSP-related dispute practice, cardholders typically have up to 60 days from the statement date to challenge a transaction. Save your cancellation confirmation, screenshots, and support emails before filing the dispute.

Terms and subscription conditions that affect your Carb Manager account

Auto-renewal and commitment length

The key clause is simple: all subscriptions renew automatically until you cancel. Carb Manager says subscriptions can be cancelled up to 24 hours before the end of the billing cycle, otherwise the next prepaid cycle may be charged (carbmanager.com). If you subscribe and forget, the system is designed to continue billing by default.

The terms do not specify a minimum commitment duration. That is good news because there is no stated early termination fee and no fixed lock-in period beyond the billing cycle you already paid for. If you are on annual billing, though, the real cost of forgetting is much higher at ₱2,090.00 for one renewal.

Free trial, applicable law, and data after cancellation

The verified terms do not specify free trial terms. So if you see a promotional screen in the app, do not assume the official terms clearly explain conversion timing there. Check the actual checkout page and save a screenshot before accepting any introductory offer.

The terms list the applicable law as the United States of America, while Philippine consumer complaints can still be brought to DTI for local consumer issues. On data, Carb Manager says your logs, favorites, recipes, and similar information remain accessible after cancellation, while Premium features stop at the end of the billing period (help.carbmanager.com).

Carb Manager plans and pricing in the Philippines

Current subscription plans

These prices are the verified Philippine figures in the research data, with a note that platform pricing can change. The annual plan is the highest single charge at ₱2,090.00, which is exactly why missed cancellations on yearly billing feel more painful.

Which plan costs more over time

The monthly plan at ₱429.00 costs about ₱5,148.00 over 12 months if you stay subscribed all year. The annual plan at ₱2,090.00 is much cheaper over the same period, saving about ₱3,058.00 versus paying monthly for 12 months. That is roughly a 59% saving compared with 12 separate monthly payments.

The quarterly plan works out to about ₱276.33 per month. That sits between the other two options and can be useful if you want a lower commitment than annual billing without paying full monthly rates. No cancellation fee was found in the terms, and no early termination fee was identified.

What Philippine consumer rights mean for a Carb Manager cancellation

Rules that matter locally

For Philippine users, the main law to know is the Consumer Act of the Philippines or RA 7394, with the Department of Trade and Industry as the key authority for consumer complaints. For online subscriptions like Carb Manager, there is no universal cooling-off period written across all cases. So the service’s own refund window and your proof of cancellation become very important.

There is a 7 working day cooling-off rule for certain door-to-door sales situations, but that is not the same as a normal app subscription bought online. So if you subscribed to Carb Manager through the App Store, Google Play, or its website, do not rely on a general automatic cancellation period that may not exist for digital services.

How to complain if billing continues

If Carb Manager keeps charging after you cancelled, start with the merchant and your payment provider at the same time. Send Carb Manager your cancellation proof and charge details. Then contact your bank, card issuer, GCash, or Maya if a charge still posts. For DTI complaints, prepare the account email, screenshots, receipts, and dates.

Use plain facts. Example: you cancelled on May 10, your renewal date was May 15, and a new ₱829.00 charge still appeared on May 14 or May 15. That kind of timeline is much easier for DTI or your bank to assess than a general complaint without dates.

Useful authority contacts

For local complaints, DTI is the relevant consumer authority mentioned in the research data. You can start from the official site here: DTI official website. If the issue becomes a payment dispute, BSP-related channels and your bank’s own dispute system are the next step.

Carb Manager’s terms say US law applies to its service terms, but that does not stop a Philippine consumer from filing a complaint with DTI about local subscription billing problems. In real life, receipts, timestamps, and screenshots matter more than abstract legal wording.

What customers say about cancelling

Overall verdict from available reviews

Based on the research data, the cancellation experience looks difficult rather than easy. The available review set shows 0 positive and 5 negative reviews out of 5 unique reviews. The recurring complaints are hard-to-find cancellation options, charges after supposed cancellation, and refund trouble.

To be fair, Carb Manager itself does provide official cancellation steps and says there is no cancellation fee. The problem is that user reports suggest many people still get lost in the billing channel or do not receive clear confirmation. For Philippine users, the added hassle is that phone support is only in English.

Recurring themes

• "Not for me! But cancellation is made very difficult as there’s nowhere you can cancel your subscription! Have emailed but no response as yet!!!" (TrustPilot)
• "THIS IS A SCAM. BEWARE. They invite you to join with a low price offer, but FAIL TO MENTION that they will automatically take £69.99 [around ₱5,050] from your account every year and not tell you until AFTERWARDS." (TrustPilot)
• "A scam. Signed up 3-4 years ago. Programme resulted in high cholesterol. Took my money cancelled my access when complained but still kept taking my money. Owe me c£350 [around ₱25,300] which they acknowledge but Carson in customer services keeps saying that cannot work out how to refund me as they don't use PayPal any more!" (TrustPilot)
• "Scam - takes a subscription payment even if already cancelled. Call goes to voicemail so does not seem legit." (TrustPilot)
• "I emailed to cancel, receiving an immediate reply asking that I reconsider. I wrote again stating that I just wanted to cancel and heard nothing back, naturally assuming this would be actioned. Yesterday, the subscription was taken from my account and when I queried this, I was informed that a further link needed to have been completed by me, that perhaps it had gone into spam etc etc." (TrustPilot)

Documents to prepare before and after cancellation

Before you cancel

You will save a lot of time if you gather proof before clicking anything. At minimum, keep a screenshot of the subscription page, the next billing date, and the payment channel. If the charge is ₱429.00, ₱829.00, or ₱2,090.00, make sure that exact amount appears somewhere in your records.

• Screenshot of Settings and Subscription page
• App Store or Google Play receipt
• Card or e-wallet statement line
• Account email and username

For refunds and billing complaints

Refund requests move faster when you include the transaction date, amount, and purchase source in the first message. If the issue is duplicate billing, include both charges. If the issue is cancellation before renewal, include the screenshot showing the cancellation date and time.

After cancelling, save the confirmation email or final confirmation screen. Then check your next bank or card statement. If a charge still appears, these files become your evidence for support, DTI, or a bank chargeback request.

The most common Carb Manager cancellation mistakes

Wrong billing channel and missed deadlines

Mistake one is cancelling in the app when the subscription actually came from Apple or Google Play. That does not always stop store billing. Solution: match the cancellation method to the purchase method. Web subscriptions should be cancelled in Carb Manager settings. Apple subscriptions should be cancelled in Apple. Google Play subscriptions should be cancelled in Google Play.

Mistake two is waiting until the last minute. Carb Manager’s terms say cancellation should happen up to 24 hours before the billing cycle ends. If you try on the final day and the renewal already enters processing, you may still be charged for the next cycle.

No confirmation and refund assumptions

Mistake three is assuming an email request automatically cancels the subscription without a final confirmation. One review described writing to support, then assuming the matter was handled, only to be charged later. Solution: never rely on silence. You need a clear confirmation screen or written reply saying auto-renewal is off.

Mistake four is expecting a prorated refund just because you cancelled early. Carb Manager says it does not offer prorated refunds for unused periods. So if you cancel halfway through an annual plan, the realistic outcome is continued access until the expiry date, not partial cash back.

Not keeping proof of what happened

Mistake five is failing to keep screenshots. If your account later shows a new charge or support asks for details, memory is not enough. Save the cancellation timestamp, support email thread, receipt, and the final status page that shows the subscription will not renew.

No specific dark pattern was identified in the verified research, but real users still report confusing flows. So the smart move is simple: complete the entire sequence, capture every final page, and verify the result in your billing account right away.

Cancellation methods compared for Carb Manager

Quick comparison table

Key takeaway

If you want speed, the billing platform route is usually the fastest because it changes the renewal setting directly. If you want extra evidence, email support and keep screenshots as backup. Registered mail is slower, but it creates a stronger paper trail when a dispute looks likely.

No single method fits every situation. The best choice depends on where you subscribed and how much proof you want in case a ₱429.00, ₱829.00, or ₱2,090.00 renewal appears later.

What to do after you cancel

Immediate checks and bank monitoring

Right after cancelling, confirm that the subscription now shows an end date instead of an active auto-renew status. Take one more screenshot and set a reminder for the expected final access date. Then check your next card, bank, GCash, or Maya statement to make sure no fresh renewal appears.

If a continued charge appears after cancellation, contact Carb Manager support and your payment provider without delay. In the Philippines, chargeback or transaction dispute windows commonly run up to 60 days from the statement date. Keep your screenshots ready because they are often the deciding evidence.

Alternatives and useful links

If you are leaving because the billing process feels frustrating, there are lighter alternatives. Keto Spell is easy for basic meal and macro logging. Total Keto Diet adds meal plans and shopping lists. MacroAi focuses on advanced tracking with features like voice recognition. All are listed as free with in-app purchases in the research data.

• Carb Manager terms of service
• Carb Manager cancellation help
• Carb Manager refund help
• Carb Manager account deletion help
• Carb Manager App Store page
• DTI official website

Address and contact route for cancellation cases

No clear physical cancellation address in verified sources

The verified sources do not provide a clear physical cancellation address for Carb Manager. The supplied blockchain-style placeholder is not a real mailing address and should not be used. In practice, Carb Manager runs as an online service, so cancellations are handled through the account settings, App Store, Google Play, or support email.

That means Philippine users should not waste time searching for a physical office just to stop billing. Go straight to the actual billing channel, then save proof. If support is needed, use [email protected] or call (206) 651-4328 during 8 a.m. to 6 p.m. EST on weekdays.

Best way to document your case

If your cancellation becomes a dispute, build a simple file with the subscription page screenshot, cancellation confirmation, charge receipt, and support messages. This is especially useful if you later need to complain to DTI or ask your bank, GCash, or Maya for a chargeback.

The short version is simple: cancel in the same place where you subscribed, do it before the next billing date, and never close the app until you capture the final confirmation. That one habit avoids most Carb Manager cancellation problems.