Cancellation Indeed: Easy Method

What is Indeed

Indeed is a global job search platform connecting job seekers with employers through job listings, employer accounts, and subscription products. It offers free job search tools for candidates and paid employer services (including Smart Sourcing tiers and pay‑per‑click sponsored jobs) as well as paid consumer subscriptions such as Indeed Pro on iOS.

Services vary by product: consumer subscriptions are often managed through the app store used to purchase them, while employer/recruiting subscriptions and sponsored job campaigns are managed via the employer dashboard or an assigned account representative.

How to cancel Indeed

• Indeed Pro (iOS/app purchases): Cancel through your Apple ID subscriptions. On iPhone/iPad go to Settings → your name → Subscriptions, find Indeed Pro and Cancel. Cancel at least 24 hours before the trial or renewal to avoid the next charge. For refunds of App Store charges, request a refund from Apple via reportaproblem.apple.com or Apple Support.
• Employer products (Smart Sourcing, sponsored jobs, employer accounts): Sign in to your Indeed employer account, go to Billing or Subscriptions to pause or cancel paid services. For sponsored jobs, pause or remove your budget in the job posting settings to stop spend immediately.
• If you have a contract or account managed by a sales rep (Smart Sourcing local/professional, global tiers): Contact your account representative and follow their contract termination steps. If required by contract, send a written termination notice to Indeed Canada Corp (see Address section) via registered mail (raccomandata A/R) to obtain delivery confirmation.
• If online cancellation fails or you need written proof: open a support ticket via the Indeed Help Center or email the account team, keep all confirmation emails, and if necessary send a registered letter to the corporate address to document the request.

What happens when you cancel

Access and functionality after cancellation depend on the product. For consumer subscriptions canceled through Apple, access typically remains until the end of the paid period or trial. Employer accounts may lose access to premium sourcing features, candidate contacts, or sponsored job visibility either immediately or at the end of the paid cycle, depending on your plan and billing cycle.

Automatic renewals will stop after cancellation, so no further recurring charges should occur (subject to the billing system and the billing provider used). Your account data, job postings, and candidate information may be retained according to Indeed’s data retention policies - if you need specific data removed, request deletion through Indeed support and keep copies of requests and confirmations.

Will I get a refund?

Refund eligibility varies by product and purchase channel. App store purchases (Indeed Pro via iOS) are governed by Apple’s refund policies and are handled by Apple. For employer products, Indeed’s refund and cancellation terms depend on your contract, the type of subscription (monthly vs annual), and whether services were used. Generally, once services have been rendered (e.g., sponsored clicks used, candidate contacts provided), refunds are less likely, but Indeed may provide prorated credits or refunds at its discretion.

Exceptions include billing errors, duplicate charges, or failure to cancel within the platform where you purchased - these situations can justify a refund request. Document your requests, include invoices and transaction IDs, and escalate to support or use registered mail if you require a formal termination notice or proof of delivery.

Indeed plans and pricing

Your consumer rights in Canada

Canadian consumer protection is administered provincially. You have the right to transparent pricing, accurate billing, and fair contract terms under provincial consumer protection laws. If you believe you were misled, charged in error, or unfairly denied a refund, you can file a complaint with your provincial consumer protection agency (for example Consumer Protection Ontario) or seek recourse through the provincial small claims court for contractual disputes.

For purchases made through third parties (Apple App Store, credit card companies), you may also request a refund or dispute a charge through that third party. Keep records of communications and receipts; these are important when lodging complaints with regulators or financial institutions.

Customer experiences

Users report a range of experiences. Many consumer subscribers find that canceling via the App Store is straightforward and that trial periods are honored if canceled on time. Employer customers often find self‑serve cancellations in the dashboard effective for pausing sponsored spend.

Conversely, users with enterprise contracts or managed accounts sometimes report longer timelines to process cancellations, disputes over refunds for unused service, or the need to escalate through account reps. The most common friction points are contract terms, timing of cancellations relative to billing cycles, and documentation of the cancellation request.

Documentation checklist

• Account email and username
• Subscription or invoice numbers and dates
• Proof of purchase or payment (receipts, credit card statements)
• Confirmation screenshots of cancellation or “manage subscription” pages
• All support correspondence (emails, ticket numbers) and registered mail tracking number

Common mistakes

Common errors include cancelling in the wrong place (for example cancelling an Indeed account but not cancelling the App Store subscription that actually bills Indeed Pro), missing the trial cutoff and getting charged, and assuming sponsored job spend stops immediately without pausing budgets in the employer dashboard. People also sometimes rely on a verbal confirmation from a sales rep without obtaining written confirmation; this makes disputes harder to resolve.

Example: a user cancels their Indeed account but forgets to cancel the App Store subscription, and is charged the monthly fee. Another example is an employer who stops logging into the dashboard but doesn’t pause sponsored job budgets, leading to continued ad spend.

Comparative recap

After cancelling

After you cancel, save any confirmation emails or screenshots showing cancellation status, and check billing statements to confirm no further charges appear. If you do see an unexpected charge, contact the billing provider (Apple, credit card issuer) and file a dispute if necessary. For employer disputes or contract termination issues, escalate through Indeed support and keep a record of all communications.

Useful links: Indeed Help Center (https://www.indeed.com/hire), Indeed Help pages and contact options (https://support.indeed.com/hc/en-us), Apple support for subscriptions (Manage subscriptions on iPhone and iPad), and Government of Canada consumer resources such as the Competition Bureau (https://www.competitionbureau.gc.ca/) and your provincial consumer protection office (search by province).

Address

If you need to send written notice or a registered termination letter, send it via registered mail (raccomandata A/R) to ensure delivery confirmation:

Indeed Canada Corp, 365 Bloor St. E., Suite 1800, Toronto, Ontario M4W 3L4, Canada