Cancellation Invideo: Easy Method

What is Invideo

InVideo is a web-based video creation platform that provides templates, stock assets, text-to-video tools and export capabilities designed for social media, marketing and quick video production. It offers both a free tier and paid subscriptions that unlock premium assets, higher export limits and additional editing features.

The service is available through the InVideo website and as in-app purchases on mobile platforms; billing and cancellation routes depend on where you bought the subscription (website, App Store, Google Play).

How to cancel Invideo

• Web (website subscription): Sign in on the InVideo website, open your profile and go to the Subscription page (top right). Click “Cancel,” confirm with “Yes, cancel,” and complete any required form. The plan remains active until the end of the current billing cycle; after that you are downgraded to the free plan.
• iOS (App Store): Cancel through the Apple App Store subscription management. InVideo cannot cancel App Store subscriptions for you - open your iPhone/iPad Settings or the App Store app, go to Subscriptions and cancel the InVideo subscription there.
• Android (Google Play): Cancel through the Google Play Store subscription management. InVideo has no control over Play Store subscriptions - open Google Play, go to Payments & subscriptions → Subscriptions and cancel InVideo.
• By postal mail (if you prefer written notice): Send a signed cancellation letter by registered mail (raccomandata A/R) to the corporate address: Invideo Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States. Keep proof of postage and delivery.

What happens when you cancel

When you cancel a website subscription, the account remains on the paid plan until the end of the current billing period; after that you are downgraded to the free plan and paid features are no longer available. Projects and uploaded media generally remain in your account, but access may be limited by the free plan’s export limits and asset access rules.

For subscriptions purchased through the App Store or Google Play, cancellation stops future auto‑renewals but does not automatically remove the subscription billing records from Apple or Google; any refund or billing dispute must be handled through those stores unless InVideo explicitly agrees otherwise.

Will I get a refund?

InVideo’s stated refund policy: refunds are available within 7 days of purchase or renewal only if the subscription has not been used during the current billing period (meaning no video or asset was generated or downloaded). If you used credits, exported videos or downloaded assets during the period, refunds are generally not granted under their policy.

If the subscription was purchased through the App Store or Google Play, refunds must be requested through those stores and InVideo cannot force a store refund. If a product fails to perform as advertised or there is evidence of misleading conduct, you may have additional remedies under consumer protection laws - see the Canada‑specific guidance below.

Invideo plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles for digital goods, buyers commonly have a statutory “cooling‑off” or cancellation right - often 14 days - during which they can cancel for a full refund if the digital product has not been used. InVideo’s 7‑day, unused‑only refund policy may not fully reflect provincial statutory remedies in all circumstances.

If you believe a refund denial is unfair (for example the product failed to perform as advertised or terms are misleading), you can contact your provincial consumer protection office, file a complaint with the relevant regulator, request a chargeback through your card issuer, or seek dispute resolution. Keep documentation to support your claim.

Customer experiences

User reports show a mix of positive and negative experiences. Many customers praise InVideo’s customer support as responsive and helpful, and often find the platform intuitive for building social media videos quickly without deep editing skills. Support agents are commonly singled out by name for good service.

On the negative side, users frequently complain about the credit system (unexpected credit usage, rapid expiration, or confusing billing), inconsistent AI/generative output quality that requires manual fixes, and perceptions that pricing is high relative to deliverables. Several users also describe the refund policy as inflexible and report denied refunds when the product did not meet expectations.

Documentation checklist

• Account email and username
• Order number, receipt or invoice and purchase/renewal date
• Transaction ID or last four digits of the payment card and date shown on your statement
• Screenshots showing “no usage” (if claiming unused) or evidence of use/problems (e.g., failed exports, error messages)
• Copies of any correspondence with InVideo support (ticket numbers, agent names)
• Proof of cancellation (confirmation email or screenshot) and proof of mailed cancellation (tracking/registered mail receipt)

Common mistakes

Users often assume cancelling the app or uninstalling will stop billing - this does not cancel subscriptions managed by Apple or Google. Another common error is cancelling too close to renewal without checking the billing cycle, which can lead to an extra month being charged before cancellation takes effect. Many expect cancellation automatically implies a refund; under InVideo’s policy refunds are limited to specific conditions and timeframes.

Failing to capture proof (receipts, screenshots, support replies) makes refunds or disputes harder. Finally, buying through a mobile store and contacting InVideo for a refund instead of the store delays resolution.

Comparative recap

After cancelling

Before your paid period ends, download any final exports and save required assets (templates, video files) because access may be limited after downgrade. Monitor your bank or card statements for any unexpected charges and keep all confirmation emails and support replies.

Useful links: InVideo Help Center, Apple support - cancel subscriptions, Google Play - cancel subscriptions, and general Canadian consumer guidance at your provincial consumer protection office or the Government of Canada consumer pages.

Address

For mailed cancellations or formal notices, send by registered mail to:

Invideo Inc.
16192 Coastal Highway
Lewes, Delaware 19958
United States