Cancel Invideo: Complete Guide

What is Invideo

Overview

Invideo is an online video-creation platform that offers AI-assisted video generation, templates, editing tools, and asset libraries for individuals and businesses.

Core features

It provides web-based editing plus mobile app subscriptions through the App Store and Google Play.

The service includes both free and paid plans with varying export limits, credits, and AI features.

How to cancel Invideo

Cancel on the Web

• Sign in at the Invideo website and click your profile at the top right.
• Select "Subscription", click "Cancel", then confirm by selecting "Yes, cancel".
• You remain active until the end of the billing cycle and are then downgraded to the free plan.
• Source: Help Center - How can I cancel my invideo AI subscription?

Cancel on iOS (App Store)

• Open the iOS App Store and cancel the subscription through your Apple ID subscriptions management.
• Invideo cannot cancel App Store subscriptions for you; refunds for iOS must be requested via Apple.
• Source: Help Center - Refund policy

Cancel on Android (Google Play)

• Open Google Play, go to Subscriptions and cancel the Invideo subscription from there.
• Cancellations and refund requests for Play purchases follow Google Play policies and interfaces.
• Source: Help Center - Cancellation guidance

What happens when you cancel

Access after cancellation

After cancelling a paid subscription on the web you keep paid access until the end of your current billing period.

After that date your account is downgraded to the free plan and paid features/credits are removed.

Automatic renewal

Cancellation stops automatic renewal; if you do not cancel before renewal you will be charged for the next period.

For App Store/Google Play purchases you must cancel via those stores to stop renewals.

Data and projects

Your projects and account data typically remain available under the free plan, subject to storage and export limits.

Exported files you downloaded remain yours, while some paid-only features may no longer be available.

Will I get a refund?

Web purchase refund policy

Invideo offers refunds within 7 days of purchase or renewal only if the subscription has not been used.

"Not used" means no video or assets were generated or downloaded; if a video or asset was created, a refund is not issued.

Refunds are processed typically within 5 - 10 business days.

App Store and Google Play refunds

iOS refunds must be requested via the App Store; Invideo cannot override Apple decisions.

Android (Google Play) refunds follow Google's refund process; contact Google Play support for disputes.

Exceptions and important notes

• Invideo's published policy does not reference Nigeria-specific consumer rules (for example, a statutory 14-day cooling-off period).
• Nigerian users may need to rely on local consumer protection laws or the platform (Apple/Google) policies in addition to Invideo's terms.
• Source: Help Center - Refund policy

Invideo plans and pricing

App Store examples for Nigeria

Below are example monthly App Store prices converted to EUR as reported for Nigeria; official site pricing is shown in USD and may differ.

Notes about prices

App Store prices may include local taxes/fees and vary by platform; the Invideo website lists global USD pricing.

Conversion used: ₦1 ≈ €0.000604 as of Jan 13, 2026 (example conversion).

Your consumer rights in Nigeria

What Invideo states

Invideo's published refund and cancellation terms do not reference Nigeria-specific statutory rights or a 14-day cooling-off period.

The company's Help Center defines a 7-day unused-subscription refund window and platform-based refund routes.

Local consumer protections

Nigerian consumers may have additional rights under local consumer protection laws or regulations administered by Nigerian authorities.

These local rights are not incorporated into Invideo's Help Center, so you may need to raise disputes locally or via your payment provider.

Practical steps for Nigerian users

• Retain receipts, transaction IDs and screenshots to support any consumer complaints.
• If a platform purchase (App Store/Google Play), pursue refunds through that platform first.
• Consider contacting your bank or card issuer for chargeback guidance if other routes fail.

Customer experiences

Positive notes

Some users report that Invideo is promising, conceptually helpful, and initially easy to use.

There are mentions of good support experiences from a subset of users and appreciation for templates and simple workflows.

Negative themes

Many reviews describe issues with video quality, generation glitches, incorrect subtitles, and failures during export.

Complaints also include perceived credit-system problems, pricing/value concerns, and dissatisfaction with refunds or support responses.

Takeaway

Overall experiences are mixed; results can vary by use case, platform, and expectations about AI-generated content.

Test the service and keep evidence of usage if you plan to request a refund under the stated conditions.

Documentation checklist

Essential documents

• Order confirmation or receipt (web or App Store/Google Play transaction ID).
• Account email address and subscription ID (if available).
• Dates of purchase and renewal.

Evidence for refunds or disputes

• Screenshots showing generated videos, errors, or lack of usage (to prove "unused" status or problems).
• Support ticket numbers and correspondence with Invideo or platform support.
• Bank/card statements showing the charge if you need to escalate to your payment provider.

Common mistakes

Assuming platform support

Users sometimes contact Invideo expecting App Store or Google Play refunds; those must be handled via the platform.

This can delay resolution if you don't also contact Apple or Google when the purchase was made through their stores.

Using the product then expecting a refund

A frequent error is expecting a refund after generating or downloading videos; Invideo's web refund window requires the subscription be unused.

Generate-free tests before subscribing if you need the option to get a refund under that rule.

Missing documentation

Failing to save receipts, timestamps, or screenshots makes refunds and disputes harder to resolve.

Always keep transaction IDs and any support replies until the issue is fully closed.

Comparative recap

Quick comparison

Table below summarizes cancellation and refund routes by platform to help you choose the correct path.

How to use it

Follow the cancellation route for your purchase channel and gather required documentation before requesting refunds.

After cancelling

What to do next

Keep copies of receipts, confirmation pages, and any cancellation confirmation emails for your records.

If you need a refund, submit a request promptly with supporting evidence per the applicable platform’s process.

Useful links

• Invideo - How to cancel my invideo AI subscription
• Invideo - Refund policy
• Apple - Request a refund or report a problem
• Google Play - Request a refund

Escalation tips

If Invideo or the platform denies a refund and you believe local consumer law supports you, contact your bank or card issuer for chargeback advice.

Consider filing a complaint with local consumer protection authorities in Nigeria if you cannot resolve the dispute.

Address

Company headquarters

Invideo Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States.

Notes about local addresses

No Nigeria-specific postal address is listed in Invideo's public Help Center information.

For platform purchases, contact Apple/Google support for store-related address or contact options.