Cancellation Invideo: Easy Method

What is Invideo

What you are actually subscribing to

Invideo is a video creation SaaS platform built for marketers, creators, small businesses, and teams that need fast editing, stock media, templates, and AI video generation in one account. The service runs on a freemium model, with a free plan at ₱0.00 and paid monthly plans starting at ₱1,540.00 for Plus and going up to ₱49,945.00 for Team.

The company’s public cancellation flow shows that billing is managed through your account page, and paid access renews automatically unless you cancel before the next billing date. Invideo’s terms also say cancellation takes effect the day after the last day of the current subscription period, and your account is then downgraded to the Free plan (invideoai.net).

Main paid features people usually care about

Most paying users subscribe for higher AI generation limits, more iStock credits, more storage, and exports without an InVideo watermark. Based on the available pricing data, Plus includes 50 AI generation minutes, 80 iStock media credits, and 100 GB storage for ₱1,540.00 per month, while Max increases that to 200 AI minutes, 320 credits, and 400 GB for ₱2,750.00 per month.

The truth is, Invideo’s value depends heavily on how often you generate or rework videos during a billing cycle. Several public user complaints focus on credits running out faster than expected and on refund requests being denied after any account usage, so it makes sense to review your current month’s activity before you decide whether to keep paying.

How Invideo works in the Philippines

For users in the Philippines, Invideo appears to operate as a global online service rather than a locally tailored subscription with Philippine billing support lines or a local office. Prices are commonly shown in foreign currency on the service side, but this guide uses Philippine peso equivalents such as ₱1,540.00, ₱2,750.00, and ₱5,500.00 based on the provided exchange estimate.

No public cancellation phone number is listed. Support is handled through live chat on the website and by email at [email protected], which matters because Filipino users often get stuck when they try to cancel through the wrong channel or when they expect account support to stop an App Store or Google Play subscription directly.

How to cancel Invideo without getting charged again

Checks to do before you press cancel

Many users get frustrated because they think cancellation is instant, but Invideo’s terms say your paid access usually stays active until the end of the current billing period. Before canceling, open your billing page, note your renewal date, and take a screenshot of your current plan, price, and next charge so you have proof if a charge appears later.

You should also save any project files, exports, or assets you may need. Invideo says your account is downgraded to the Free plan after cancellation, but it does not clearly explain what project data stays available long term, so the safe move is to export everything you want before the billing period ends.

• Screenshot your current plan and next billing date
• Download finished videos and important assets
• Check whether you subscribed on the web, App Store, or Google Play
• Save any invoice, receipt, or transaction ID

Exact web cancellation path from your Invideo account

If you bought your subscription directly on Invideo’s website, the official cancellation path is simple on paper. Sign in to your Invideo account, click your profile at the top right, open Subscription, click Cancel, and confirm with Yes, cancel. That flow is described in Invideo’s help instructions.

Once you complete it, do not just close the browser tab and assume it is done. Stay on the page until you see the final confirmation, then take a screenshot showing the plan status, date, and account email. If the help page or billing page does not load properly, open the chat widget on the bottom right of the site and ask support to confirm the subscription status in writing.

If you want a reference page while doing this, the official help article is available through Invideo’s help center. Since support contact options are limited, having the article open while you cancel can save time when you need to quote the exact official steps back to support.

If you subscribed through App Store or Google Play

This is one of the biggest pain points. If your Invideo subscription was purchased through Apple or Google, Invideo support normally cannot cancel it for you. You need to cancel in the same store where the billing started, which matches a common complaint from users who contact the wrong support team and keep getting billed.

For App Store on iPhone or iPad, open App Store, go to your account settings, tap Subscriptions, select Invideo, and tap Cancel Subscription. For Google Play on Android, open Google Play Store, go to your account settings, tap Subscriptions, select Invideo, and tap Cancel Subscription. Do this at least a day before renewal so there is time for the cancellation status to update.

• App Store path: App Store - Account - Subscriptions - Invideo - Cancel Subscription
• Google Play path: Google Play - Account - Payments and subscriptions - Subscriptions - Invideo - Cancel Subscription
• Use the same Apple ID or Google account that made the purchase
• Save the cancellation screen as proof

Email, chat, and postal route if the account page fails

Invideo does not list a public cancellation phone number. The practical support channels are live chat on the website and email at [email protected]. Support hours are not specified publicly, so if your billing date is close, send the email immediately and use chat on the same day rather than waiting for a reply.

If the account portal is broken or inaccessible, email support with your account email, plan name, last charge date, amount, and a direct request to cancel auto-renewal. Attach screenshots of the billing page if possible. This does not replace an App Store or Google Play cancellation, but it can help create a paper trail.

You can also send a registered letter to the company address for record purposes, especially if you are preparing a complaint. A digital registered letter service such as Postclic can also create timestamped proof of sending, receipt, and opening with tracked records, which may be useful if you want stronger evidence without using paper mail.

What changes after you cancel your paid plan

How long your access continues

Invideo’s terms say cancellation takes effect the day after the last day of your current subscription period. In plain terms, if your monthly plan renews on April 15 and you cancel on April 10, you should still keep paid access until April 14, then drop to the Free plan on April 15.

This matters because cancellation does not usually mean an instant refund or immediate shutdown. It means future renewals stop, while your current paid period continues until the billing cycle ends. If you were expecting a same-day downgrade and partial refund, that is not how the published policy is written.

What happens if you do nothing

If you do not cancel before the end of the current subscription period, the payment renews automatically. That auto-renew rule is clearly stated in the terms, and there is no minimum commitment period specified, which means you can cancel any time but you still need to do it before the next billing date to stop the next charge (invideoai.net).

This is where people usually get caught. They stop using the tool, assume inactivity ends the plan, and then see another charge on the card or wallet. Invideo is a recurring subscription, so non-use does not equal cancellation.

Your projects and stored data after downgrade

Invideo says your account is downgraded to the Free plan after cancellation, but the service does not clearly spell out detailed long-term data retention for canceled paid accounts in the available materials. Because that part is unclear, export your videos, save text prompts, and download important assets before your paid period ends.

If you rely on premium media, advanced exports, or watermark-free files, do those downloads while the paid plan is still active. Once the account falls back to Free, plan limits apply again, including lower usage allowances and watermark restrictions.

Invideo refund policy and what it means in the Philippines

When refunds are possible and when they are denied

Invideo’s published refund policy is strict. Refunds are available within 7 days of purchase or renewal only if the subscription has not been used during the current billing period. A subscription counts as used if any video or asset has been generated or downloaded in that period, and used subscriptions are not eligible for a refund under any circumstances.

Refunds are said to appear in your account within 5 to 10 business days after approval. Billing errors are handled case by case through support, which means there is no guaranteed outcome. In practice, that makes screenshots, receipts, and proof of non-use very important if you are asking for money back.

Your rights in the Philippines on withdrawal and cancellations

Here’s the key point for Philippine users: there is no general statutory cooling-off period for all online subscriptions, and consumers do not have a universal right to withdraw from every contract within a fixed number of days unless a law or the contract itself gives that right (respicio.ph). That means your refund chances usually depend more on Invideo’s own 7-day unused policy than on a broad automatic cancellation right.

The Department of Trade and Industry, or DTI, is the main consumer authority for this type of dispute in the Philippines. If your problem is misleading billing, unclear charges, or failure to honor the published refund rules, DTI is the agency you would usually approach under the Consumer Act of the Philippines, RA 7394.

How to request a refund step by step

If you are still within 7 days of purchase or renewal and you have not generated or downloaded any video or asset, contact Invideo support right away through live chat and email at [email protected]. State the purchase date, plan, amount, account email, and that the subscription was unused during the current billing period.

Ask support for the refund request form mentioned in the policy, complete it, and keep copies of everything. Include screenshots of your account activity if available. If support says there was usage, ask them to identify the exact date and action they are relying on. That gives you something concrete to dispute if needed.

Cards, e-wallets, and chargeback as a last resort

If you canceled properly or meet the refund policy but still get nowhere, you can dispute unauthorized or continued charges through your bank, credit card issuer, or e-wallet provider such as GCash or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related practices, so do not wait too long.

Use chargeback as a last resort after trying support, because banks and wallet providers will ask for proof. Save your cancellation confirmation, screenshots of the billing page, support emails, and any statement showing the charge. For wider consumer complaints about online subscriptions, DTI can also step in under RA 7394.

Invideo terms, auto-renewal rules, and subscription conditions

What the terms say about renewal and commitment

The terms say your payment renews automatically at the end of each subscription period unless you cancel through your subscription page before that period ends. The practical meaning is simple: no cancellation fee was found, no early termination fee was found, but the next charge still goes through if you miss the deadline by even one billing cycle (invideoai.net).

No minimum commitment duration is specified in the available terms data. Subscriptions are billed monthly or yearly and can be canceled any time before the next billing cycle. That is flexible in theory, but it also puts the burden on you to act before renewal.

Free trial, downgrade, data, and disputes

The available sources do not clearly spell out free trial conversion terms. If you joined through a promo, app marketplace, or limited trial offer, review your billing page and receipts carefully because the public material does not give one clear universal rule for trial handling.

After cancellation, the terms say the account is downgraded to a Free Account. On disputes, the terms point to good faith negotiation first, then binding arbitration or a competent court where arbitration is not enforceable, and they also mention a waiver of class action rights to the fullest extent allowed (invideoai.net). For a regular customer, the practical takeaway is to document everything early rather than trying to reconstruct the history later.

Invideo plans and pricing in the Philippines

Current plan table with PHP pricing

Which plans are cheapest and most expensive

The lowest paid tier in the provided data is Plus at ₱1,540.00 per month, while the highest is Team at ₱49,945.00 per month. Max at ₱2,750.00 is the jump most individual power users will notice because it significantly raises AI generation and media credit limits without going into enterprise-level pricing.

The odd point in the data is that Max and Generative show very similar headline allowances, even though Generative is priced at ₱5,500.00. If you are paying above Plus, compare your real monthly usage against those limits, because some users are effectively overpaying for headroom they never use.

Billing notes and value warnings

The pricing notes say these peso figures are approximate and based on an exchange rate of 1 USD = ₱55, so your actual charge may move slightly with exchange rates or tax handling. That matters if your card statement shows a slightly different final amount than the converted estimate in this guide.

There is no cancellation fee in the terms data, but user complaints suggest frustration over credit consumption and unexpected value loss when edits use up more allowance than expected. If you are canceling because the plan no longer makes financial sense, review how many videos you actually exported in the last 30 days before deciding whether to downgrade to Free instead of keeping a paid tier.

Consumer rights in the Philippines for online subscriptions like Invideo

What Philippine law gives you and what it does not

For Filipino users, the main framework is the Consumer Act of the Philippines, RA 7394, with DTI as the key authority for consumer complaints. For online subscriptions, there is no general nationwide rule that automatically gives you a 7-day cancellation right for every digital service, which is why Invideo’s own refund terms matter so much here (respicio.ph).

There are cooling-off rules in some sales contexts, especially door-to-door or direct sales, but they do not automatically translate into a universal online SaaS refund right. So if you subscribed to Invideo online, your strongest arguments usually come from the platform’s published refund policy, misleading billing evidence, or unauthorized charges rather than a broad default withdrawal rule.

How to complain to DTI if support is not resolving it

If Invideo keeps charging after cancellation, refuses to address a billing error, or does not honor a published policy, gather your proof before filing a complaint. Put together your account email, invoices, card or wallet statement, cancellation screenshot, and copies of messages sent to [email protected] and live chat transcripts.

Then file a complaint with DTI through its consumer assistance channels. In your complaint, state the timeline clearly: subscription start date, cancellation date, amount charged, and what fix you want, such as refund or confirmation that auto-renewal is off. Short, dated facts work better than long emotional messages.

Useful authority contacts for Philippine users

For subscription-related consumer issues, DTI is the main agency to contact. For bank card disputes, unauthorized recurring charges, or failed reversals, your bank or e-wallet provider should be contacted immediately, and BSP-related complaint channels may also become relevant if the payment institution is mishandling the dispute process.

• DTI: Department of Trade and Industry
• Main law reference: Consumer Act of the Philippines, RA 7394
• Bank and card disputes: contact your issuing bank, GCash, Maya, or card provider within 60 days from statement date when possible
• Evidence to keep: cancellation proof, statements, support replies, transaction IDs

What customers say about canceling and refunds

Overall verdict from public feedback

Based on the review set provided here, the sentiment is clearly negative: 5 negative reviews out of 5 unique reviews, with no positive cancellation reviews in the sample. The recurring pattern is not just simple dissatisfaction with the editor. It is frustration about continued charges, denied refunds, and confusion over credits and subscription value.

That does not automatically mean every user has a bad experience, and Invideo still offers useful strengths such as fast template-based video creation and AI tools. But if your focus is cancellation and refunds, the public signals in this dataset suggest a process that users often find harder and less consumer-friendly than it should be.

Recurring themes and source summary

Individual user reports worth taking seriously

• "I canceled my subscription, yet this company continues taking money from my card without my consent. When I contacted support, they simply said they 'can't do anything,' which is ridiculous and feels like a deliberate scam." (TrustPilot)
• "Right within their 7-day refund window, I reached out to request a refund since I hadn't touched the service. They turned it down, saying there had been usage." (TrustPilot)
• "I paid for a the cheaper yearly subscription, I made one video and it gobbled up all my credits, so couldn't use it for another month. When I asked for a refund, I was declined." (TrustPilot)
• Users have also reported difficulty reaching support because there is no public cancellation phone line and limited direct contact options (JustUseApp forum).

Documentation checklist before and after cancellation

What to save before canceling

Before you touch the cancel button, build a small evidence folder. This takes five minutes and can save you hours later if a charge reappears. Save a screenshot of the subscription page showing your plan, renewal date, and account email.

• Subscription page screenshot
• Latest invoice or receipt
• Card, GCash, or Maya transaction reference
• Exports, project files, and key assets

What to keep for refunds and disputes

If you plan to ask for a refund, collect your purchase date, exact amount, and proof that you did not use the subscription during the current billing period. If you did use it, note exactly what happened because support may classify any generation or download as usage under the refund policy.

After cancellation, save the confirmation email or the final screen from your account. Check your next statement and store a copy of it too. A missing confirmation is one of the most common reasons people struggle to win billing disputes later.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is contacting Invideo support to cancel a subscription that was bought through App Store or Google Play. In that case, the billing is controlled by Apple or Google, so support may answer your message without actually stopping the renewal.

The fix is simple: cancel where the subscription started. Web purchases must be canceled in the Invideo account page. Store purchases must be canceled in that store account.

Waiting until the billing date itself

Some users wait until the last minute because they assume cancellation is instant. If your payment renews overnight or your time zone causes a mismatch, you may get charged before the request is fully processed. This is especially risky when support hours are not publicly posted.

Cancel at least 24 hours before renewal, take screenshots, and set a calendar alert 3 days before the next billing date. That buffer is one of the easiest ways to avoid an unnecessary fight.

Expecting a refund after any account usage

Another common misunderstanding is assuming you can test the paid plan, generate a few videos, and still get your money back within 7 days. Invideo’s policy says any generated or downloaded video or asset counts as usage for that billing period, and used subscriptions are not eligible for a refund.

If refund eligibility matters to you, do not use the paid features until you are sure you want to keep the plan. Once you create or download something, your chances drop sharply under the published policy.

Failing to save proof of cancellation

A negative review in the dataset mentions charges continuing after cancellation. Whether that was a system issue, wrong channel, or account mix-up, the lesson is the same: never rely on memory alone. Save the screen that shows the canceled status and back it up.

If a future charge appears, that screenshot becomes your strongest evidence for support, your bank, GCash, Maya, DTI, or a chargeback request.

Quick comparison of cancellation methods

Side by side table

Key takeaway from the comparison

The fastest route is usually the same place where you subscribed. Direct web subscriptions are easiest because the cancel button is inside the Invideo account area. App Store and Google Play are a bit more error-prone because people often forget which Apple ID or Google account made the purchase.

Registered mail is slower, but it creates stronger evidence if you are escalating a dispute. The best option depends on whether your priority is speed, account convenience, or documented proof.

What to do right after you cancel

Immediate follow-up steps

Right after canceling, verify that your plan page no longer shows an upcoming paid renewal. Take a fresh screenshot, save any confirmation email, and create a reminder for your next expected billing date so you can check whether the charge actually stopped.

If you are near the end of your billing cycle, finish any needed exports while paid access is still active. Once the account downgrades to Free, feature limits can change immediately for future work.

Statement checks, disputes, and alternatives

Watch your bank, credit card, GCash, or Maya statement for at least one full cycle after cancellation. If an unauthorized or continued charge appears, contact the payment provider at once and file a dispute within 60 days from the statement date when possible. DTI can handle consumer complaints under RA 7394, and your saved screenshots will matter.

If you are replacing Invideo, three practical alternatives are Canva, VEED, and Pictory. Canva offers a free option plus Pro at $12.99 (₱714) per month, VEED starts at $12 (₱660) per month, and Pictory starts at $19 (₱1,045) per month. Canva is the easiest shift for simple social video work, while VEED and Pictory fit heavier editing or repurposing needs.

Useful links

• Invideo official website
• Invideo terms of service
• Philippines consumer rights explainer

Corporate address and when to use it

Physical mailing address

If you need a formal postal record for a complaint, use the corporate mailing address below:

• 16192 Coastal Highway, Lewes, Delaware 19958, United States

This is not the normal everyday cancellation route. Invideo cancellations are primarily handled online through the account portal, email, and website chat. Use the address for formal correspondence, escalations, or when you want an additional paper trail.

Best practical use of the address for Philippine users

For most users in the Philippines, mailing a letter to the United States is slower and more expensive than canceling online. It makes more sense when you already canceled through the account or store, still got charged, and now want to build a stronger record for DTI, your bank, or a chargeback claim.

If you do send a letter, include your full account email, plan, charge dates, payment method, and copies of your screenshots. That way the letter supports your evidence instead of simply repeating that you want to cancel.