Cancellation Reface: Easy Method

What is Reface

Reface is a mobile and web app that uses AI to swap or animate faces in photos and videos. It offers free features, time-limited trials, weekly/monthly/annual subscriptions, and one‑time in‑app purchases for specific effects.

The app is distributed through the Apple App Store, Google Play, and directly from Reface’s website; billing and refund rules can differ depending on where you subscribed.

How to cancel Reface

• iOS (App Store): On your iPhone/iPad go to Settings → your name → Subscriptions; locate the Reface subscription and choose Cancel Subscription. You can also manage or request refunds via Apple’s Report a Problem.
• Android (Google Play): Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions; select Reface and Cancel. For refunds, use Google Play’s support/refund form at Google Play Help.
• Web / Direct on Reface site: Email [email protected] to request cancellation; note that Reface states cancellations take effect at the end of the current billing period and do not receive pro‑rated refunds.
• If you prefer a physical request, you may send a registered post (raccomandata A/R) to Reface’s corporate address: NeoCortext, Inc., 651 N. Broad St. Ste. 201, Middletown DE 19709, United States. Include your account email and purchase details.

What happens when you cancel

When you cancel a subscription through the App Store, Google Play, or via Reface, the subscription generally remains active until the end of the current paid period. Cancellation prevents automatic renewal but does not typically provide immediate loss of access for the remainder of the billing cycle.

Content and account data created while you had Reface access are normally retained by your account (subject to Reface’s privacy and retention policies). If you need data exported or deleted, contact Reface support and refer to their privacy policy for specific data‑handling procedures.

Will I get a refund?

Reface’s stated policy allows a full refund only if you cancel within two calendar days of the initial purchase; after that window purchases are considered final and no refund is provided. Web/direct cancellations are effective at the end of the current period and Reface indicates no pro‑rated refunds.

For purchases processed by Apple or Google, you can request refunds through the platform operators - Apple’s Report a Problem or Google Play’s refund request - typically within about 48 hours, though approval is at the platform’s discretion and exceptions (for example, certain annual subscription trials) may apply.

Reface plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles, users are generally entitled to clear, accessible information about pricing, trial conversions, renewal terms, and refund/cancellation procedures. A very short refund window and no refunds thereafter can conflict with consumer expectations for digital purchases, depending on provincial rules and the circumstances of the sale.

When purchases are processed through Apple or Google, those transactions are governed by the platform operator’s terms and refund mechanisms; Canadian consumers can use the platform refund processes and may also contact provincial consumer protection offices for guidance if they believe a business practice is unfair or deceptive.

Customer experiences

User feedback is mixed but includes a significant number of complaints. Many users report being charged after they believed they had cancelled, recurring and unexpected weekly charges (some reports citing amounts around C$19.99), and difficulty contacting support or obtaining refunds. Several users describe confusion about how free trials convert to paid subscriptions.

At the same time, other users report straightforward cancellations and normal billing behavior when managing subscriptions through the App Store or Google Play; outcomes often depend on where the subscription was purchased and how the cancellation was submitted.

Documentation checklist

• Account email and username associated with Reface
• Purchase receipt or order ID (App Store/Google Play receipt or Reface confirmation email)
• Subscription provider (Apple / Google / Reface web)
• Purchase and cancellation dates
• Screenshots of subscription settings, charges, and any in‑app trial terms
• Copies of any correspondence with Reface support and confirmation of cancellation if provided

Common mistakes

Common errors include uninstalling the app without cancelling the subscription in the App Store or Google Play - uninstalling does not stop billing. Another frequent mistake is assuming email deletion or account removal automatically cancels third‑party billing; subscriptions billed through Apple or Google must be cancelled in those platforms.

Users sometimes wait too long to request refunds or fail to keep receipts and transaction IDs, which makes refund requests harder to support. Also, relying solely on in‑app “Manage” links without checking the platform subscription page can lead to missed renewal deadlines.

Comparative recap

After cancelling

After you cancel, keep confirmation of the cancellation and check your next bank or card statement to ensure no further renewals occur. If you were billed through Apple or Google and you need a refund, start with Apple’s Report a Problem or Google Play Help at Google Play Help. To contact Reface directly for cancellations or data requests, email [email protected] or visit https://reface.ai (check their Terms and Privacy pages for details).

If you believe you have been charged unfairly and cannot resolve the issue with the platform or Reface, consider contacting your card issuer to dispute the charge and consult your provincial consumer protection office for further guidance.

Address

NeoCortext, Inc.
651 N. Broad St. Ste. 201
Middletown DE 19709
New Castle County, Delaware, United States