Cancel Reface: Simple Process

What is Reface

Overview

Reface is a mobile and web app that offers face-swap and face-morphing tools using AI-driven image and video processing.

The service includes free features and paid in‑app purchases or subscriptions to access premium content and tools.

Main features

Reface provides one‑time packs (for example face morph or animation packs) and recurring subscription tiers (weekly, monthly, annual).

Subscriptions unlock full premium features, while one‑time purchases grant specific packs or tools.

How to cancel Reface

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then choose Subscriptions.
• Select Reface from the list and tap "Cancel Subscription" to stop future charges.
• See a step guide: Cancel on iOS (guide).

Cancel on Android (Google Play)

• Open the Google Play Store app on your device.
• Tap your profile icon, then go to Payments & subscriptions → Subscriptions.
• Select Reface and tap "Cancel subscription" to end renewals.
• See a step guide: Cancel on Android (guide).

Cancel on Web (direct with Reface)

• Web subscriptions are handled directly by Reface and are not managed through App Store or Google Play.
• To cancel a web subscription, email [email protected] requesting cancellation and include your account details.
• Reference: Reface Terms (web subscriptions).

What happens when you cancel

Access after cancellation

After cancelling a subscription you typically retain access until the end of the paid period.

One‑time purchases remain usable indefinitely according to the app's licensing for that item.

Renewal and future charges

Cancelling prevents future automatic renewals but does not reverse charges already processed.

Confirm the cancellation in your App Store or Google Play purchase history to ensure renewals stop.

Data and account

Cancellation usually does not delete your account or user data; you may need to request deletion separately.

Contact [email protected] if you require account deletion or data questions.

Will I get a refund?

Reface's stated refund policy

Reface's Terms state a full refund is allowed only if you cancel within two (2) calendar days of the initial purchase.

After that two‑day window, purchases are described as final and non‑refundable per their policy.

Store purchases and refunds

• Purchases made through the App Store or Google Play must be refunded through Apple or Google respectively.
• Stores may allow refunds within roughly 48 hours of purchase, but policies vary and some trial/annual exceptions apply.
• Note: annual subscriptions with a 3‑day trial may have specific non‑refund rules - check store terms.

Steps to request a refund

• If bought via Apple, request a refund via Apple Support or report a problem in your purchase history.
• If bought via Google Play, request a refund via Google Play Help.
• If bought on the web, email [email protected] with your purchase details and refund request.

Reface plans and pricing

Prices shown in NZ dollars

Prices below are as listed on the New Zealand App Store (iTunes). In‑app items and subscriptions vary by package type.

Currency and prices are exact as listed from the verified source.

Pricing table

Your consumer rights in New Zealand

Relevant laws

New Zealand protections include the Consumer Guarantees Act and the Fair Trading Act.

These laws require services to be of acceptable quality and forbid misleading or deceptive conduct.

How the laws may apply

• Unexpected ongoing charges or hidden cancellation barriers may breach NZ consumer law.
• Automatic renewal and refund disclaimers do not override statutory rights where a service is defective or misleading.

Where to escalate

If you cannot resolve the issue, you can contact the Commerce Commission or seek dispute resolution through your bank or the app store.

Keep records and raise the complaint promptly to improve the chance of remedial action.

Customer experiences

Positive feedback

There are limited positive reviews on the NZ Trustpilot page; most public NZ reviews are negative.

Some users still find the core app functionality effective for face swapping and animations.

Negative feedback

• Many NZ Trustpilot reviews report unexpected recurring charges and continuing billing after cancellation.
• Users describe difficulty locating subscriptions in Apple/Google accounts and problems getting timely support or refunds.
• Reports also include alleged deceptive trial pricing and that support is unresponsive to refund requests.

Practical takeaway

Document purchases, cancellation confirmations, and any communication with support to strengthen any complaint or refund claim.

Check which platform billed you (Apple, Google, or Reface web) before starting a refund process.

Documentation checklist

Purchase records

• Receipt or invoice from Apple, Google Play, or Reface (email or in‑app).
• Date and amount of the charge as shown on your bank statement.

Cancellation evidence

• Screenshots showing subscription listing and cancellation confirmation in the App Store or Play Store.
• Email sent to [email protected] and any replies received.

Support and escalation

• Copies of any messages to Reface support and timestamps.
• Bank or card dispute reference numbers if you contact your bank.

Common mistakes

Confusing billing platform

Many users assume the app billed them directly when actually Apple or Google charged the card.

Always verify the payer in your receipt before contacting Reface support or your bank.

Assuming cancellation equals refund

Cancelling a subscription stops future renewals but does not automatically refund past charges.

Request a refund separately through the store or Reface within the applicable refund window.

Using the wrong account

Canceling on one device or account while the purchase is tied to another (different Apple ID or Google account) is a common error.

Check the account used for the original purchase and cancel from that account to ensure success.

Comparative recap

Quick comparison

The table below summarises the main cancellation and refund routes by platform to help you choose next steps.

Recap table

After cancelling

Immediate steps

Confirm cancellation in the relevant store or get an email confirmation from Reface for web cancellations.

Save screenshots and confirmation emails as proof in case charges continue.

Further actions and links

• Reface Terms and subscription info: Reface Terms
• Email Reface support: [email protected]
• Apple Support for refunds and subscriptions: Apple Support
• Google Play Help for refunds and subscriptions: Google Play Help
• Commerce Commission (NZ consumer issues): Commerce Commission

Monitor and escalate

Watch your bank statements for any further charges and contact your bank to dispute unauthorised recurring payments if necessary.

If you believe the app breached NZ consumer law, consider lodging a formal complaint with the Commerce Commission or seeking independent advice.

Address

Registered postal address

Reface Limited (trading as reface)

13 Henley Road, Mt Eden, Auckland 1024, New Zealand

Using the address

You may send cancellation requests or copies of correspondence to this postal address if required for escalation.

Retain proof of postage and delivery when sending physical correspondence.