Cancellation Reface: Easy Method

What is Reface

Reface as an AI face-swap subscription app

Reface is an AI editing app focused on face swaps in photos, GIFs, and short videos. It is operated by NeoCortext, Inc., and the cancellation contact listed for formal notices is in Middletown, Delaware, United States. The service runs on a subscription model, and the verified terms page is published at reface.app/terms.

If you are in the Philippines, the main issue is not what Reface does, but how the billing works after you subscribe. User complaints repeatedly mention charges that continued after they thought they had canceled, hidden recurring billing, and slow support replies. That frustration is real, and it shows up in review data and complaint patterns.

What people usually pay for inside the app

The paid version is mainly for premium AI-generated content and locked features. Verified pricing data from the Google Play listing shows a Weekly Subscription at $4.99 (₱282) and an Annual Subscription at $49.99 (₱2,824), both tied to premium access and AI content features. Some tools such as AI Avatars and AI Photos may also involve extra payment.

The truth is, Reface looks simple on the surface, but the subscription setup can feel more complicated than it should be. The terms do not clearly spell out a cancellation workflow, refund rule, free trial rule, or even a clear auto-renewal clause, so many users only realize the billing details when they see the charge on their card or wallet.

How Reface behaves for users in the Philippines

Reface is available through app stores used in the Philippines, including the local App Store page for iPhone and iPad at the Philippine App Store listing. Pricing shown in stores may differ by region, taxes, promos, and exchange rate, so ₱282 per week and ₱2,824 per year should be treated as practical benchmarks, not locked rates.

Local pain points are also familiar: unauthorized recurring charges after cancellation, difficulty finding subscription controls in app stores, and unresponsive customer support. If you paid through a card, GCash-linked card, Maya card, or another bank card, your best protection is keeping screenshots and tracking the exact billing date before you try to cancel.

How to cancel Reface

What to do before you tap cancel

Before anything else, check where you bought the subscription. If the charge came through Apple, cancel in your Apple subscriptions. If it came through Google Play, cancel there. If you cannot see an active store subscription but you are still being billed, send an email to [email protected] the same day and attach proof of the charge.

Take three screenshots before you do anything: your current plan page, your latest receipt, and the screen showing your next billing date. This matters because several negative reviews describe failed cancellation attempts and confusion over whether the charge came from Apple, Google, or Reface itself. Save any edited content you want to keep because the terms do not explain data retention after cancellation.

• Screenshot your plan name and price
• Note your next billing date
• Save the receipt email or store receipt
• Export or save any important creations
• Record the email linked to the account

Cancel through the app account or website route

Reface does not publish a clear step-by-step cancellation path in its terms. The verified information says no specific cancellation procedure was found in the Terms of Service and users should contact support for help. That means the web or in-account route is possible in practice, but it is not clearly documented by Reface in the source material.

If you want to try the direct route anyway, open the app and look for a path such as Profile, Settings, Manage Subscription, or Restore Purchases. If you do not see a cancel button, go straight to support using the published email [email protected] and the support page at reface.ai/terms-history. In your message, include your account email, payment date, amount, device type, and a screenshot of the charge.

Heads up: users have reported dark-pattern style friction, including hard-to-find cancellation options and automatic renewals after a canceled free trial. If you see a discount offer or a retention screen, continue until you get a real cancellation confirmation. Do not stop at a page that only says your benefits will end soon.

Cancel on iPhone or iPad through App Store

If you subscribed on iOS, the standard path is Settings > your Apple ID name > Subscriptions > Reface > Cancel Subscription. You can also open the Reface App Store page in the Philippines and then move to your Apple subscription settings from your device account if the app listing itself does not show the billing control.

The problem is that some reviewers said Apple showed no active subscription even while a charge still appeared. If that happens, take a screenshot of the missing subscription page and email Reface support right away. Then contact Apple billing support from your Apple account history and ask whether the charge was processed as an in-app purchase or another payment type.

Cancel on Android through Google Play

If you subscribed through Google Play, use Play Store > profile icon > Payments and subscriptions > Subscriptions > Reface > Cancel subscription. On Android, do not uninstall the app before you cancel. Deleting the app does not stop recurring billing, and that mistake is one of the most common reasons users get charged again.

The verified pricing data used here comes from Google Play as of March 2026, which makes Google Play an active sales channel for Reface plans. If Reface does not appear under your subscriptions, check whether you used a different Google account. Many repeat charges happen because the app was purchased on one Gmail account while the user tries to cancel from another.

Email, no phone line, and postal option

Reface does not list a customer service phone number and does not offer live chat in the verified support data. The available direct support channel is email: [email protected]. Support hours are not specified, so do not wait for business hours if you are close to renewal. Send the request immediately and write a clear subject line such as “Cancel subscription and stop renewal.”

If you want a paper trail outside email, you can also send a registered letter to the company address. Traditional registered mail works, and some people now use certified digital letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening. Use that route only if email support is unresponsive or if you are preparing for a complaint or chargeback.

What changes after you cancel

Access usually continues until the paid period ends

Reface’s terms do not give a detailed post-cancellation timeline, but with app store subscriptions the usual outcome is simple: you keep premium access until the end of the billing period you already paid for. For example, if your weekly plan renews every Friday and you cancel on Tuesday, access commonly remains active until Friday.

Do not assume cancellation means an instant refund for unused days. Verified refund data says no refund policy was found in the terms, including for unused periods. In practice, that means your best-case scenario is often stopping the next renewal rather than getting money back for the current one.

What happens if you do nothing

If you do not cancel before the next billing date, you risk another recurring charge. Reface’s terms do not clearly state an auto-renewal clause, but the pricing model and user complaints strongly suggest recurring billing behavior in actual use. Several reviews mention weekly charges that continued after users believed they had canceled.

That is why your cancellation deadline should be treated as “before the next billing date,” not on the day itself. In the Philippines, card postings can appear later than the actual authorization time, so cancel at least twenty-four hours earlier and save proof.

Your content and account data

The terms do not specify a data retention policy after cancellation. There is no verified statement on how long saved faces, generated images, or account data remain on Reface systems once you stop paying. If any creation matters to you, download it before canceling.

This missing information is not a small detail. If you later decide to delete the app, you may still want copies of your generated content, billing receipts, and support emails. Those files are also useful if you need to prove a billing problem to your bank, GCash, Maya, or DTI.

Reface refund policy and how Filipinos can push a refund request

What the published terms actually say about refunds

The short answer is that Reface does not clearly spell out a refund policy in the verified Terms of Service. The available research found no refund rule for general cases, unused periods, or billing errors, and directs users to contact Reface support for assistance. That lack of clarity is one reason refund disputes become messy.

If you were charged after canceling, treat it as a billing dispute and not just a casual refund request. Email [email protected] with the transaction date, amount, screenshot of cancellation proof, and the last four digits of the payment card if relevant. Ask for two things in one message: refund of the disputed charge and written confirmation that renewal is disabled.

Your rights in the Philippines for online subscriptions

For Philippine users, the Consumer Act of the Philippines, or RA 7394, is the main consumer law to know. There is no universal statutory cooling-off period for online subscriptions like Reface, and the verified Reface terms also do not specify a cooling-off period or withdrawal right. That means you cannot rely on an automatic seven-day online cancellation rule for this app.

There is a seven working day cooling-off rule for some door-to-door or direct sales situations, but that is not the standard setup for an app subscription bought online. For Reface, your practical rights focus more on stopping unauthorized recurring charges, disputing billing errors, and filing a complaint if the service ignores a valid cancellation.

Best channel for refund requests and when to use chargeback

Start with the channel that took the money. If Apple billed you, request help through Apple purchase history and subscription billing support. If Google Play billed you, use your Google purchase history and subscription page. If the charge source is unclear or no store subscription appears, email [email protected] immediately and attach evidence.

If support does not fix the issue, Philippine users can request a chargeback through their bank, credit card issuer, GCash-linked card provider, or Maya card provider. Under BSP complaint practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Use chargeback as a last resort, and include screenshots of cancellation confirmation, receipts, and any unanswered emails.

Reface terms and subscription conditions that are still unclear

What is missing from the current terms

The verified terms page at reface.app/terms leaves several subscription basics unclear. No auto-renewal clause was found, no minimum commitment duration was specified, no free trial terms were found, and no applicable law or dispute resolution process was specified in the extracted research data.

For users, this means you should not expect the terms page to answer the practical questions that matter most during cancellation. You still need to rely on your app store billing page, your receipt, and direct support contact. In plain language, the contract information is thinner than many users would expect for a paid subscription app.

How this affects you before and after payment

Because there is no clearly stated free trial conversion rule in the verified terms data, do not assume a trial ends quietly. If you start any promotional offer inside the app, set your own calendar reminder the same day. A simple phone reminder one day before renewal can save you from another ₱282 weekly charge.

The same goes for data and complaints. No data retention policy and no dispute resolution procedure were found in the terms. If something goes wrong, your best evidence is not the terms page but your own file of screenshots, receipts, and emails.

Reface plans and pricing in the Philippines

Current subscription prices

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Actual local prices can change over time, so confirm the final amount on the official app listing or website before paying.

The weekly plan is the most expensive way to stay subscribed over time. At ₱282 per week, a full year at weekly billing would roughly total ₱14,664, while the annual plan is listed at ₱2,824. That is a massive gap, which is why many users feel caught off guard by short-cycle billing.

Which plan gives better value and where extra costs can appear

The annual plan is far cheaper if you plan to use Reface for months. Compared with paying ₱282 every week for a year, the annual plan saves about 80.7 percent based on the verified March 2026 pricing. That said, annual plans also create a bigger one-time charge and can be harder to refund if you regret the purchase quickly.

Take note that some features such as AI Avatars and AI Photos may require additional payment. So even if you are on a premium subscription, not every AI tool is guaranteed to be fully included. If you only need the app for one meme trend or one event, a recurring plan may be poor value.

Your rights in the Philippines when a subscription keeps charging

Laws and agencies that matter for Reface users

In the Philippines, the main law is the Consumer Act of the Philippines, or Republic Act No. 7394. For a digital subscription like Reface, this matters when billing is misleading, support is unresponsive, or charges continue after cancellation. DTI handles consumer complaints, while BSP is relevant when the issue becomes a card or e-wallet payment dispute.

There is no universal online cooling-off period in Philippine law for app subscriptions, and Reface’s own terms do not add one. So your strongest rights are the right to clear billing information, the right to challenge unauthorized or continued charges, and the right to complain to DTI if a seller does not address a valid issue.

How to complain if Reface or the billing channel does not fix it

Start by gathering proof: receipt, billing statement, screenshot of your cancellation attempt, screenshot of the active or missing subscription page, and emails to [email protected]. Then file a complaint with DTI for the consumer issue. If the charge hit your card or e-wallet and should not have happened, open a dispute with your bank, GCash-linked issuer, Maya provider, or card company within 60 days from the statement date.

For Reface specifically, explain the timeline in one short paragraph: when you subscribed, when you canceled, which platform billed you, and when the next charge happened. This works better than sending a long emotional message. DTI can look at unfair billing practices under RA 7394, while BSP-related payment complaints help when the payment provider fails to address a disputed transaction.

Useful local contacts

For consumer complaints, the agency to know is DTI. For payment disputes, the agency to know is BSP. The competition authority listed in the verified research is the Philippine Competition Commission, but for day-to-day subscription billing complaints, DTI and your payment provider are usually more practical first stops.

• DTI consumer complaint channel: official DTI website and consumer assistance pages
• BSP dispute route: your issuing bank or e-wallet first, then BSP consumer assistance if unresolved
• Key law: Republic Act No. 7394
• Evidence to prepare: receipts, screenshots, and cancellation proof

What users say about canceling Reface

Overall verdict from available reviews

Overall verdict: cancellation looks difficult, not smooth. The review sample provided here shows 0 positive and 5 negative unique reviews about cancellation-related issues. The repeating themes are hidden subscriptions, charges after supposed cancellation, and customer service that points users back to Apple or Google without fully solving the case.

To stay balanced, Reface is popular because the core face-swap feature is fun and easy to use when it works. But based on the available cancellation feedback, billing and account exit are the weak points. In the Philippines, that lines up with the local complaint patterns of unauthorized recurring charges, hard-to-find subscription settings, and slow support.

Recurring themes in user complaints

Individual review excerpts

• "I signed up for this, thinking it was a one time thing. No, they will charge you $19.99 [about ₱1,124] a WEEK. I have contacted them to try to cancel account, with no results." (TrustPilot)
• "They charge one time fee, then you realise that they have without notification signed you up for a subscription (which is also intentionally hidden)." (TrustPilot)
• "I have contacted them and they advised that they do not process payments and to contact either Android (Google) or Apple. I have contacted Apple and they have confirmed there is no subscription set up and that they are not the ones taking payment." (TrustPilot)
• "I have been charged $19.99 [about ₱1,124] for a 1 week subscription. I have now sent 2 emails requesting that my account be cancelled. I will be contacting my credit card company regarding further payments to this company." (TrustPilot)
• "I paid a one time 7.99 fee and downloaded the app. I did not sign up for a recurring subscription and yet one week later i was charged 19.99 [about ₱1,124]. Attempts to cancel through apple were unsuccessful because it doesn't show up as an App subscription." (TrustPilot)

Documents to prepare before and after cancellation

What to save before canceling

Prepare your records before you tap anything. The most useful files are a screenshot of your current plan, a screenshot of the next billing date, and the original purchase receipt from Apple, Google Play, or your email inbox. These three items usually settle the argument faster than a long explanation.

If you created content you want to keep, save it locally to your phone or cloud storage before canceling. The terms do not explain how long Reface keeps account data after cancellation, so it is safer to assume you need your own copy.

• Plan screenshot
• Billing date screenshot
• Receipt or transaction ID
• Account email used for signup
• Saved copies of generated content

What to keep for refunds and disputes

If a refund or chargeback becomes necessary, your evidence file should include the transaction amount, date, payment channel, and a screenshot showing the subscription was canceled or not visible. This is especially important in the Philippines, where banks and e-wallet providers often ask for a short timeline plus proof.

After cancellation, save the confirmation email or final screen immediately. Then watch your statement for at least one more billing cycle. If you were billed weekly, check again after seven days. If you were billed annually, still review the statement entry and merchant name right away.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is canceling in the wrong place. If you subscribed through Google Play, emailing support alone may not stop store billing. If you subscribed through Apple, uninstalling the app or deleting your account may still leave the App Store subscription active.

Real-world example: a user contacts Reface, gets told to ask Apple or Google, then finds no active subscription in the store. In that situation, do not stop with one message. Save the store screenshot, email Reface again, and start a billing dispute if another charge appears.

Waiting until billing day

Another costly mistake is canceling on the renewal date itself. With a weekly plan at $4.99 (₱282), even one missed deadline means another full cycle. Cancel at least twenty-four hours before the next billing date and set a calendar alert two days earlier.

This matters more with short billing cycles because the charge can post fast. A lot of users only notice the pattern after a second or third charge, especially if the plan was presented as a low-cost trial or a one-time payment.

Expecting a refund automatically

Some users assume that canceling means the money comes back automatically for unused days. Reface’s published terms do not provide a clear refund rule for unused periods, so you should expect access to continue until the end of the paid cycle, not a pro-rated refund.

If the charge was unauthorized, that is different. Then you should ask for a refund and prepare for a chargeback if support does not respond. The word choice matters: say “unauthorized continued charge” or “billed after cancellation,” not just “I changed my mind.”

Failing to save proof

No screenshot means weaker evidence. If the cancellation page fails or the subscription disappears from view, your screenshot of that exact moment can help show that you tried to cancel on time. This is one of the strongest pieces of evidence for DTI complaints and bank disputes.

Just a reminder: save both the confirmation and the absence. If the store shows “No subscription” while a card charge still appears, that gap itself is useful proof.

Stopping at the retention screen

Some apps put a discount offer, pause option, or warning page before the final cancel button. Users sometimes think they are done after seeing that screen. With Reface, where users have already reported hard-to-find cancellation controls, go all the way until you see a final confirmation.

If you do not get a confirmation screen or email, assume the cancellation may not be complete. Reopen the subscription page and verify the status immediately.

Quick comparison of Reface cancellation methods

Methods, timing, fee, and difficulty

Key takeaway from the comparison

No cancellation fee or early termination fee was found in the verified terms. The real challenge is not the fee but proving which channel controls the billing. Web or account cancellation may be quick if the option appears, while store cancellation is cleaner when the subscription is clearly linked to Apple or Google Play.

Registered mail is slower, but it creates stronger evidence if you are dealing with silence from support. Pick the method that matches where the charge came from and how urgently your billing date is approaching.

What to do right after canceling Reface

Immediate follow-up steps

Right after cancellation, take a screenshot of the confirmation page and store it with your receipt. Then create a calendar reminder for your next expected billing date so you can check whether a new charge appears. This takes two minutes and can save a long dispute later.

If you do not receive a confirmation email within the same day, do not assume everything is fine. Reopen the subscription page in Apple or Google Play and verify the status again. If the status is unclear, email [email protected] with your screenshot set attached.

Statement monitoring, chargeback, and alternatives

Monitor your card, GCash-linked card, Maya card, or bank statement for at least one more cycle. Under Philippine payment dispute practice, you typically have up to 60 days from the statement date to challenge an unauthorized or continued charge through your bank or issuer. DTI handles the consumer complaint side under RA 7394, while BSP is relevant when the payment provider fails to resolve the dispute properly.

If you still want a face-swap app after canceling, alternatives mentioned in the verified research include FaceHub, FaceApp, and Zao. FaceHub offers face swaps for videos, GIFs, and photos with free and premium options. FaceApp is broader photo editing with a Pro plan at $19.99/year (about ₱1,130). Zao is a free deepfake-style option, though availability and privacy comfort level should be checked by the user before installing.

Useful links

• Reface terms
• Reface App Store page in the Philippines
• Reface support and terms history
• DTI Philippines official website
• BSP official website

Reface cancellation address and when to use it

Physical address for formal cancellation notices

If you need to send a formal written notice, use this company address:

• NeoCortext, Inc., 651 N. Broad St. Ste. 201, Middletown DE 19709, New Castle County, United States

This is not the fastest route for an urgent weekly renewal. Email and store cancellation are usually faster. Use the postal address if support is unresponsive, if you want stronger proof for a dispute, or if a bank asks for evidence that you tried to contact the merchant directly.

Best practical use of the address in the Philippines

For most users in the Philippines, the online process is the realistic first move: cancel in Apple or Google Play if the subscription is there, then email [email protected] with proof. The physical address becomes useful only when the normal channels fail or when you are building a formal complaint file.

Here’s the bottom line: Reface can be canceled, but the unclear process means you need to be methodical. Save proof, cancel before the next billing date, and if a charge still slips through, move quickly with your bank, GCash, Maya, DTI, or BSP support route.