Cancellation Who Gives A Crap: Easy Method

What is Who Gives A Crap

Who Gives A Crap is a subscription-first retailer that sells toilet paper, tissues and paper towels with an emphasis on sustainability and charitable giving. The company offers one‑time purchases and recurring deliveries (subscriptions) and promotes recycled and bamboo paper options for Canadian customers.

How to cancel Who Gives A Crap

• On the web: sign in to your account and open your subscription dashboard. From there you can pause, cancel or reactivate at any time. You must cancel each item in your subscription separately; changes apply to the specific subscription item you edit. (Documented support article: Pausing, cancelling and reactivating.)
• Mobile apps: Help Centre articles for Canada do not specify cancellation via the App Store or Google Play; the documented method is web-based. If you subscribed through Apple or Google, you may need to manage or cancel that subscription through your app store account (not documented in Who Gives A Crap's Canada Help Centre).

What happens when you cancel

Cancelling a subscription via the web stops future scheduled shipments and billing for that subscription item. You can pause or reactivate at any time using the same dashboard. Your account information and order history remain accessible unless you request account deletion; cancellation relates to future deliveries rather than prior orders. If you have multiple subscription items, each must be managed individually to stop renewals for each product.

Will I get a refund?

Who Gives A Crap offers a "Love it, or your money back" guarantee: for orders purchased through their website you can request a return and refund within 30 days of delivery. Refunds are issued to the original payment method and typically arrive within 5 - 10 business days. Shipping costs are non‑refundable. This 30‑day promise is a company policy for Canadian customers rather than a statutory cooling‑off period under Canadian law.

Who Gives A Crap plans and pricing

Your consumer rights in Canada

Canada does not have a statutory 14‑day automatic right to cancel online purchases equivalent to some other jurisdictions. Who Gives A Crap’s 30‑day return and refund policy is a voluntary company guarantee for Canadian customers. Your rights to refunds or returns will generally be governed by the merchant’s stated policy and by applicable provincial consumer protection laws; if you believe a merchant has breached its stated policy or applicable law, you can contact provincial consumer protection authorities for guidance.

Customer experiences

Many customers praise the product quality and convenience of home delivery, noting good packaging and sustainable sourcing. Positive reviews frequently mention the convenience of regular deliveries and paper quality. Critical reviews commonly cite difficulty cancelling or logging in to the account, limited or slow customer service response, delivery problems with some couriers, and occasional concerns about product softness or durability. Trustpilot and local review pages reflect a mixture of high satisfaction and recurring complaints about cancellation and delivery issues (see company pages on Trustpilot and the Canada Help Centre for more details).

Documentation checklist

• Account email and login details; subscription item names and order numbers (each subscription item must be cancelled individually).
• Order confirmation or delivery date (to confirm the 30‑day refund window if you plan to request a return).
• Payment method and last four digits of the card (for refund identification).
• If you plan to send written notice, prepare a short letter stating your request to cancel and include your account email and subscription item names; send by registered mail (raccomandata A/R) to ensure proof of delivery.

Common mistakes

Common errors include assuming one cancellation action stops all subscription items - each item must be cancelled separately - and relying solely on in‑app options when the Help Centre documents only web‑based cancellation for Canada. Other mistakes include missing the 30‑day return window for refunds, not retaining order confirmations or delivery dates, and not using a verifiable delivery method (such as registered mail) when sending written cancellation requests, which can complicate dispute resolution if there is a disagreement about whether and when cancellation notice was received.

Comparative recap

After cancelling

After you cancel, keep a record of the cancellation confirmation, order numbers and any delivery or return tracking. If you want a refund for a recent delivery, submit a returns request within 30 days via the Canada returns policy page. If you send a written cancellation or dispute notice, use registered mail to ensure proof of delivery and faster processing of mailed replies is not guaranteed; postal replies can be slower. For help and policy details see the Help Centre: cancelling article (Pausing, cancelling and reactivating), Canada returns & refund policy (Returns & Refund Policy), and subscription information (Subscription details).

Address

Who Gives A Crap Products Inc
Level 3, 550 Robson Street
Vancouver, British Columbia, V6B 2B7, Canada