Cancellation Who Gives A Crap: Easy Method

What is Who Gives A Crap

How the service works and what you are actually buying

Who Gives A Crap is a subscription-based household goods brand focused on toilet paper, paper towels, and tissues made from bamboo or recycled paper. The company sells direct to consumers through recurring deliveries, so the main product is not just paper itself but scheduled restocking that renews automatically at the end of each billing cycle unless you cancel before renewal "Subscriptions automatically renew at the end of each billing cycle unless canceled by the subscriber before the renewal date" (whogivesacrap.org).

For people in the Philippines, that business model matters because many cancellation problems happen when users forget the next billing date or assume a one-time order is not recurring. The truth is, Who Gives A Crap says there is no minimum commitment and no cancellation fee, which is good news if you want out quickly "There is no minimum commitment duration; subscribers can cancel at any time without incurring a cancellation fee" (whogivesacrap.org).

Main paid features, plans, and what subscribers usually expect

Subscribers are paying for repeat delivery and convenience more than app features. Based on the available pricing data, the recurring plans include a 24-roll subscription at $15.99 (₱16) every 2 months and a 48-roll subscription at $29.99 (₱30) every 3 months, while another external pricing reference points to a broader US subscription price of $44.00 (₱2,420) per month for a box offering (boxes.hellosubscription.com).

People usually subscribe for three reasons: eco-friendly paper, fewer grocery runs, and the brand's social mission. In the Philippines, though, two recurring pain points show up fast: limited local availability and shipping delays. If you live outside Metro Manila or rely on exact delivery timing, that can be reason enough to cancel even if you like the product itself.

Availability in the Philippines, support, and local reality

Who Gives A Crap is available to Philippine shoppers through online ordering, but local pricing is not clearly published in PHP across all plan types. A local retail listing for a one-time 16-roll bamboo pack shows ₱9,188.60, which gives you an idea of how expensive imported stock can become outside the official subscription flow (ninelife.ph).

Support is also a practical concern. The available support details show email support at [email protected], no live chat, and response times typically within 14 days. Heads up: if you are trying to stop the next charge, 14 days is too slow to rely on as your only method, so account-based cancellation should be your main route whenever possible.

How to cancel Who Gives A Crap without getting charged again

Checks to do before you tap cancel

Many users in the Philippines get frustrated when the process feels unclear or when a charge hits after they thought they were done. Before you cancel, log in and note your exact next billing date, take a screenshot of your current plan, and save any recent invoice or order email. That screenshot can help if you later need to dispute a continued charge with your bank, GCash, or Maya.

You should also check whether your subscription was started on the website or through a mobile billing platform. Who Gives A Crap provides cancellation paths for web, App Store, and Google Play in its support guidance, so the original purchase channel matters. If you cancel in the wrong place, the renewal can stay active and you may still be billed.

• Screenshot the plan name and renewal date
• Save the last payment confirmation or receipt
• Check whether billing is through web, App Store, or Google Play
• Open your email inbox and search for past Who Gives A Crap billing messages

Cancel through the website account dashboard

The cleanest route is the web dashboard. Log in to your Who Gives A Crap account, open Account Settings, choose Manage Subscriptions, and follow the cancellation prompts. The support article confirms this path and says you can contact support if you get stuck (support.whogivesacrap.org).

When you finish, do not close the page too quickly. Look for an on-screen confirmation, then take a screenshot that includes the date and time. If no confirmation email arrives within a few minutes, send a follow-up message to [email protected] with your account email and the words "Cancellation confirmation request" in the subject line so you create a paper trail.

If the dashboard loops you back to the login page, one Trustpilot reviewer reported exactly that problem during cancellation. In that situation, try a desktop browser, clear cookies, and use the support article directly here: Who Gives A Crap support article.

Cancel through App Store or Google Play if mobile billing was used

If you subscribed through App Store on iPhone or iPad, open App Store, tap your profile icon, select Subscriptions, find Who Gives A Crap, and tap Cancel Subscription. If you subscribed through Google Play on Android, open Google Play Store, open the menu, select Subscriptions, locate Who Gives A Crap, and tap Cancel Subscription (whogivesacrap.org).

This is one of the easiest mistakes people make. If Apple or Google is billing you, cancelling on the Who Gives A Crap website may not end the store-based renewal. Just a reminder: after cancelling inside App Store or Google Play, screenshot the cancellation status there too, not only inside your email inbox.

Email, phone, and written cancellation options

If the self-service route fails, email [email protected] and explain the issue clearly. Include your account email, order number, last charge amount, billing date, and a screenshot of any error. The support details also list a phone number, +63-***-***-1768, but support hours are not specified and typical responses are received within 14 days, so phone support may not be the fastest path.

You can also send a written cancellation request to the company mailing address if you want a formal record. Some people use registered mail for extra proof, and a digital registered-letter service such as Postclic can serve the same purpose with timestamped sending and receipt evidence. For a subscription that renews quickly, though, written mail should be a backup option rather than your only move.

Postal address for written requests

If you want to send a cancellation or data deletion request by post, use this address:

• Who Gives A Crap Products Inc, Level 3, 550 Robson Street, Vancouver, British Columbia, V6B 2B7, Canada

Send your full name, account email, last order number, and a clear statement that you want the subscription cancelled. Ask for written confirmation by email so you have one record in your inbox and another in your postal tracking history.

After you cancel, here is what changes on your account

Billing stops at the next renewal point

Who Gives A Crap says cancellation stops future charges, but prior payments are not refunded under the general policy. In practice, that means your subscription remains cancelled for future cycles, and the key deadline is the next billing date. If you cancel after a charge has already gone through, that payment usually stands unless there was a billing error (whogivesacrap.org).

If you do nothing, the subscription renews automatically at the end of each billing cycle. There is no minimum lock-in period, so you are free to cancel at any time, but timing still matters. Missing the renewal by even a day can mean another shipment and another charge.

Your account data stays for 30 days

The terms say account data is retained for 30 days after cancellation for account recovery, then deleted from the system (whogivesacrap.org). If you think you might reactivate, that 30-day window is useful. If you want less data kept, include a separate deletion request in your cancellation email and ask when the deletion will be completed.

Before cancelling, save anything you may need later, such as invoices, shipping confirmations, and screenshots of plan settings. There is no detailed export tool mentioned in the support material, so manual saving is the safest option.

Refunds, billing errors, and the terms that really matter

What the refund policy says in plain language

This is where many users feel burned. Who Gives A Crap says refunds are not provided after cancellation and no refunds are given for unused periods after cancellation. So if you paid for the cycle and then changed your mind, the default answer is no refund, no pro-rating, and no credit for the unused part of the period (whogivesacrap.org).

That policy matches several negative customer comments about refund difficulty and delayed orders. If your issue is simply that you no longer want the subscription, success on a refund request is likely low. If your issue is a billing mistake, duplicate charge, or charge after cancellation, your chances are better because the company says billing errors can be investigated and may lead to a refund or credit at its discretion.

How to request a refund for a billing error

Use email and be specific. Send your request to [email protected] with the subject line "Billing error refund request" and include your full name, account email, order number, amount charged, payment date, and screenshots showing your cancellation confirmation if you already cancelled.

Ask for one clear outcome only: refund, reversal, or account credit. If you ask for three things in one email, support may reply more slowly. Since support responses are typically received within 14 days, send the request as soon as the charge appears and keep a copy of your message.

• Account email used for the subscription
• Exact charge amount and date
• Order number or invoice number
• Screenshot of cancellation confirmation
• Screenshot of bank, GCash, Maya, or card statement

Your rights in the Philippines if a charge continues after cancellation

For users in the Philippines, the Consumer Act of the Philippines or RA 7394 gives you a basis for filing a consumer complaint with DTI when an online seller continues charging after cancellation or fails to deliver what was paid for. For card and e-wallet disputes, BSP rules usually give cardholders up to 60 days from the statement date to dispute an unauthorized or continued transaction through the bank, GCash, Maya, or the credit card issuer.

If Who Gives A Crap does not resolve a clear post-cancellation charge, move fast. File a dispute with your payment provider, attach your screenshots, and explain the timeline in one page. This is a last-resort step, but it is often the most effective when the merchant reply is slow.

Subscription conditions from the terms of service

The terms spell out five points that affect cancellation directly. Auto-renewal is active by default, there is no minimum commitment, any free trial converts to paid unless cancelled before the trial ends, account data stays for 30 days after cancellation, and disputes are subject to binding arbitration in the United States with possible class action waivers (whogivesacrap.org).

Here is the practical takeaway for a Philippine subscriber: cancel before the renewal date, do not expect a pro-rated refund, and keep your own evidence because any formal dispute path in the terms is not consumer-friendly for someone based in the Philippines. That is why screenshots, receipts, and email records matter so much here.

Who Gives A Crap plans and pricing for Philippine shoppers

Subscription price table

These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP for the first two plan entries provided in the source data, while the $44.00 reference has also been shown as about ₱2,420 based on a separate exchange estimate in the source text. Check the official website for exact local prices.

Which plan costs more and where value gets tricky

On the available subscription data, the 48-roll plan is the highest listed recurring plan at $29.99 (₱30) every 3 months, while the 24-roll plan is the lowest at $15.99 (₱16) every 2 months. A separate subscription-box reference lists $44.00 (₱2,420) monthly, which is much higher and likely reflects a different box format or market context rather than the same toilet paper plan structure (boxes.hellosubscription.com).

For shoppers in the Philippines, shipping is the wild card. The product itself may look affordable in source pricing, but imported retail stock can be very expensive, with one bamboo 16-roll local listing at ₱9,188.60 (ninelife.ph). If you are paying premium imported pricing and also facing delivery delays, cancelling the subscription can be a rational money move.

Consumer rights in the Philippines when a subscription goes wrong

What RA 7394 and DTI mean for this kind of subscription

If you subscribed to Who Gives A Crap from the Philippines, your basic consumer protection framework comes from the Consumer Act of the Philippines or RA 7394, with complaints typically handled by the Department of Trade and Industry. In plain terms, if a seller charges you after cancellation, misrepresents the service, or fails to resolve a clear billing issue, you can bring that complaint to DTI.

The research data also mentions a 14-day cooling-off period if no goods have been dispatched, but the Philippines does not have one universal statutory cooling-off rule for all online purchases. Local guidance is more mixed, with a 7-working-day cooling-off period applying clearly to door-to-door sales and many online sellers using a 7 to 14-day return window as a business practice rather than a universal legal rule. For Who Gives A Crap, the safest position is this: ask immediately, before dispatch, and do not assume a refund right after shipment.

How to complain if support does not fix the issue

Start with the merchant. Email [email protected], attach your proof, and give them a short deadline such as 5 business days to confirm cancellation or explain the charge. If they do not respond and money is involved, escalate in parallel to your bank or e-wallet and to DTI.

For card or e-wallet disputes in the Philippines, BSP-related rules usually allow about 60 days from the statement date to question an unauthorized or continued charge. That timeline is short, so do not wait two weeks for support if your renewal date is near. File the bank dispute while the issue is still fresh and attach your cancellation screenshot.

Useful local contacts

These contacts matter if the company reply is delayed or unclear:

• DTI - Department of Trade and Industry, consumer complaints under RA 7394
• BSP - Bangko Sentral ng Pilipinas, for card and payment disputes through regulated issuers
• Your bank, GCash, Maya, or card issuer - chargeback or transaction dispute within about 60 days

Who Gives A Crap's terms say US law governs the contract and disputes go to binding arbitration in the United States (whogivesacrap.org). For a Philippine consumer, that term is not a practical customer-service solution, which is why local complaint channels and payment disputes are often more realistic.

What customers say about cancellation, refunds, and support

Overall verdict from the available reviews

Based on the review sample provided, cancellation looks harder than it should be. The trend is 0 positive and 4 negative unique reviews, with complaints focused on poor customer service, login issues during cancellation, refund frustration, and delivery problems. For Philippine users, this lines up with the local pain points already flagged in the research: limited local availability and shipping delays.

To be fair, one reviewer still praised the toilet roll quality even while criticizing customer service. So the product itself may be liked, but the support experience around orders and cancellation appears weak in this review set.

Recurring themes and source summary

Individual user comments worth noting

• "Customer service is non existent. Really dissatisfied, I tried in vain to contact WGC regarding an order I placed. No phone number and no response to emails. As a result I got the wrong order delivered to the wrong place." (TrustPilot)
• "Customer services non existent !! The toilet roll is brilliant. Can’t fault it. But the customer service is total rubbish. Tried to cancel subscription. System wouldn’t log me in just kept sending me back to log in screen. No error messages or anything." (TrustPilot)
• "I have had a bad experience Who gives a crap and cancelled my subscription. The delivery time is far too long!! ... I have now asked for my money back." (TrustPilot)
• "They keep using Evri and not holding them to account when orders go missing/get damaged. Customer service doesn’t actually do anything to help." (TrustPilot)

Documents and proof to prepare before and after cancelling

What to save before you cancel

If you want a smooth exit, gather proof before you hit the cancel button. Save a screenshot of the subscription page showing the plan name and renewal date, plus a copy of your latest receipt or order email. If the dashboard fails or support replies late, those two items become your strongest evidence.

• Screenshot of Account Settings or Manage Subscriptions
• Last invoice or order confirmation
• Payment method used
• Billing date and charge amount

What to keep for refunds, disputes, and follow-up

For any refund or chargeback request, keep transaction IDs, card statement screenshots, and your cancellation confirmation. If you used GCash or Maya, save the transaction reference number and the exact timestamp of the charge. If you email support, export or archive the whole email thread.

After cancellation, save the confirmation screen and check your next statement. A lot of consumers only realize something went wrong after the next charge posts, and by then they have lost the browser confirmation.

Common mistakes that lead to extra charges or delayed refunds

Cancelling in the wrong place

If you signed up through App Store or Google Play, cancelling on the website may not stop the mobile renewal. This is one of the most common subscription mistakes across digital services, and Who Gives A Crap provides separate store cancellation paths for that reason.

Solution: trace the original billing source from your receipt. If Apple or Google charged you, cancel there and screenshot the status page inside that store.

Missing the billing date because support is slow

Support responses are typically received within 14 days. If your renewal is in 2 days and you wait for an email reply instead of cancelling in the dashboard, you may still be charged before support gets back to you.

Solution: cancel inside the account first, then email support only if the self-service route fails. Do not rely on email alone when the renewal date is close.

Expecting a pro-rated refund after you cancel

Who Gives A Crap's policy says no refunds are given for unused periods after cancellation. That means cancelling halfway through the cycle usually stops future renewals only, not the current charge already paid (whogivesacrap.org).

Solution: if your goal is to avoid the next charge, cancel before renewal. If the problem is a billing error, frame the request as a billing dispute, not a change-of-mind refund.

Leaving without proof of cancellation

A login bug was mentioned in one negative review, and that is exactly why screenshots matter. If the page says cancelled but no email arrives, you need independent proof in case another charge appears later.

Solution: save the on-screen confirmation, email yourself the screenshot, and set a calendar reminder for the next billing date so you can verify no charge posts.

Ignoring local delivery issues when deciding whether to stay subscribed

Philippine users may face shipping delays or limited product availability. If your household needs reliable stock every month or every two months, a delayed imported subscription can create more hassle than value.

Solution: compare your actual delivery experience against local alternatives before the next renewal. If the service is too slow for your routine, cancel early rather than waiting for another cycle.

Cancellation methods compared side by side

Method, notice period, fee, and difficulty

Key takeaway from the comparison

The web dashboard is the fastest option when it works, while registered mail gives the strongest formal record but takes longer. App Store and Google Play are essential only if those platforms handle your billing. Since there is no cancellation fee and no minimum commitment, the main risk is not cost but timing and proof.

If you are dealing with an urgent renewal, use the fastest billing-channel method today and preserve screenshots. If you expect a dispute, add email confirmation or written proof right away.

What to do right after cancelling so the charge does not come back

Immediate checks, statement monitoring, and chargeback timing

Right after cancellation, look for three things: an on-screen confirmation, an email confirmation, and the absence of an active renewal inside your account. Screenshot all three if available. Then place a calendar reminder 2 days before the old billing date and another on the billing date itself.

Monitor your bank, GCash, Maya, or card statement for at least one full billing cycle. If an unauthorized or continued charge appears, contact the payment provider the same day and mention that BSP dispute timeframes are usually about 60 days from the statement date. Also keep your Who Gives A Crap cancellation screenshot ready for DTI if the merchant does not resolve the issue under RA 7394.

Alternatives and useful links

If you are cancelling because of shipping delays or price concerns, a few alternatives stand out. Tushy focuses on bidet attachments and low-waste hygiene products at about $39.00 to $99.00 (₱2,145 to ₱5,445). Bamboo Paper offers bamboo-based toilet paper at about $25.00 to $50.00 (₱1,375 to ₱2,750). Another local listing category under Who Gives A Crap Philippines shows products around ₱300 to ₱1,500, though local stock can be inconsistent depending on the seller.

• Who Gives A Crap cancellation help
• Who Gives A Crap terms of service
• Pricing reference at Hello Subscription
• Local retail product listing in the Philippines

Mailing address for formal cancellation requests

Physical address to use

If you want to send a formal written notice, use this mailing address:

• Who Gives A Crap Products Inc, Level 3, 550 Robson Street, Vancouver, British Columbia, V6B 2B7, Canada

This address is useful for written cancellation, data deletion requests, or cases where you want postal proof in addition to online evidence.

Best way to use the address without slowing yourself down

For most people in the Philippines, the fastest path is still online cancellation through the account dashboard, followed by an email to [email protected] if anything looks unclear. Use the postal address as a supporting step when you need a stronger paper trail, not as your only method if the next billing date is close.

In short, cancel through the correct billing channel, save proof immediately, and watch your next statement. That simple routine is the best defense against the three problems users complain about most: unclear cancellation, continued charges, and delayed refund replies.