Cancellation Fastic: Easy Method

What is Fastic

Overview

Fastic is a health and wellness app focused on intermittent fasting, meal tracking, and community support to help users manage weight and improve well‑being.

The app offers tracking features (water, macros, fasting windows), educational content and optional premium subscription plans for full access.

Where it is available

Fastic subscriptions are available through the Apple App Store (iOS), Google Play Store (Android), and direct purchases on the Fastic website.

Payments made on the website may also be processed via PayPal for recurring website subscriptions.

How to cancel Fastic

App Store (iOS)

• Open iPhone Settings → tap your Apple ID → Subscriptions, or use the in‑app profile links that redirect to Apple subscription settings.
• Select Fastic and cancel. Cancel at least 24 hours before the next renewal to avoid being charged for the next period.
• Note: Apple subscriptions auto‑renew and cannot be canceled mid‑term via Fastic; cancellation must be done via Apple.

Google Play Store (Android)

• Open the Google Play Store app → Menu → Subscriptions → select Fastic → Cancel.
• Cancel preferably at least 24 hours before the next billing date to avoid unintended renewal.

Web (direct purchase via Fastic website)

• Sign in on the Fastic website and cancel from your account settings if that option is available.
• If you cannot cancel online, email [email protected] with your user ID and registered email requesting cancellation.

PayPal (website purchases)

• If payment was set via PayPal automatic payments, log into PayPal → Settings → Payments → Manage automatic payments → locate Fastic → cancel the automatic payment.
• Cancelling the PayPal automatic payment stops future billing from PayPal-managed subscriptions.

What happens when you cancel

Access after cancellation

When you cancel, auto‑renewal is stopped but your current paid access typically continues until the end of the already‑paid billing period.

For Apple purchases, cancellations must be made through Apple and the subscription remains active until the period ends.

Billing and mid‑term cancellations

App Store subscriptions cannot be canceled mid‑term via Fastic; cancellation prevents the next automatic renewal only.

For Play Store and web subscriptions, follow the platform steps; retaining proof of cancellation is recommended in case of disputes.

Will I get a refund?

Fastic’s voluntary guarantee

Fastic offers a 14‑day "Feel Good Guarantee": if you decide within 14 days that the app isn’t a fit, they offer a full refund with no deductions.

This is a voluntary money‑back promise beyond statutory rules for web purchases.

Statutory rights and platform rules

For web (direct) contracts you generally have a 14‑day statutory right of withdrawal; exercising it requires the company to refund payments within 14 days, subject to proportional deductions if service was used.

Purchases via the Apple App Store or Google Play must follow Apple’s and Google’s refund processes; request refunds through their support channels for those purchases.

How to request a refund

• Website purchases: email [email protected] with your user ID, registered email and receipt to request a refund.
• App Store purchases: request a refund from Apple Support (Apple handles App Store refunds).
• Google Play purchases: request a refund via Google Play support (Google handles Play refunds).

Pro‑rata and exceptions

Pro‑rata refunds may apply depending on contract type and usage; exact outcomes depend on the applicable terms and platform rules.

Always retain receipts and screenshots when requesting refunds, and act promptly within the 14‑day windows where applicable.

Fastic plans and pricing

Pricing overview

The table below lists known Fastic Plus plans and prices in India as provided in available pricing data.

Prices and durations are subject to change; check your purchase page for exact billing terms.

Your consumer rights in India

Statutory withdrawal for web purchases

Consumers who sign up via the web generally have a 14‑day right to withdraw from a contract and request a refund, including free periods akin to trials.

If exercised, the provider must refund payments within 14 days, though proportional deductions may apply if the service was used.

Platform limitations

Purchases made through Apple or Google are governed by their platform refund policies, which may have different windows and procedures.

Best practice: cancel at least 24 hours before renewal and keep proof of cancellation and any correspondence for disputes.

Customer experiences

Positive feedback

• Users praise the user‑friendly design, helpful reminders (water, fasting windows), and educational content.
• AI food recognition and photo‑based tracking are reported as motivating and easy to use.

Negative feedback

• Some users report difficulties canceling subscriptions or removing payment information, resulting in unwanted charges.
• Complaints include poor customer service experiences and concerns about inaccuracies in user‑entered food data and macro calculations.

Documentation checklist

Essential items to collect

• Registered email address and Fastic user ID (if available).
• Purchase receipt, order ID or App Store/Google Play transaction ID.

Proof to support disputes

• Screenshots of subscription settings showing cancellation, timestamps, and confirmation messages.
• Email correspondence with Fastic ([email protected]) and any platform support reference numbers.

Common mistakes

Canceling through the wrong channel

Example: attempting to cancel an App Store subscription from the Fastic website. Apple subscriptions must be canceled via Apple ID > Subscriptions.

Always cancel via the platform that processed the payment (Apple, Google, or Fastic website/PayPal).

Waiting too close to renewal

Example: cancelling after the renewal window. To avoid unexpected charges, cancel at least 24 hours before the next billing date.

Also avoid assuming a website cancellation stops a PayPal automatic payment - check PayPal settings separately if used.

Comparative recap

Quick platform comparison

The table below summarizes how cancellations and refunds differ by purchase channel.

Use the relevant row for the channel you used to subscribe when taking action.

After cancelling

Check remaining access and billing

Confirm that your subscription is set not to renew and note the date your paid access ends.

Keep receipts and cancellation confirmation in case you need to dispute future charges.

How to contact support

For website purchases and refund requests email: [email protected] with your user details and receipt.

For App Store or Google Play purchases, follow the refund procedures for Apple or Google respectively via their support channels.

Address

Developer contact address

Fastic GmbH

Pappelallee 78/79, 10437 Berlin, Germany

Support email

Primary contact for web purchases and refunds: [email protected]