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Cancellation Fastic: Easy Method
What is Fastic
Overview
Fastic is an intermittent fasting app that helps users track fasting windows, log meals, and follow tailored plans and educational content.
The app offers both a free tier and paid subscription tiers (Plus) that unlock recipes, coaching content, and personalized plans.
Where it runs
Fastic is available on iOS (App Store), Android (Google Play) and on the web via the Fastic website.
Purchases and subscriptions may be handled by Apple, Google, PayPal or directly by Fastic depending on how you signed up.
How to cancel Fastic
Cancel via App Store (iOS)
- Open device Settings and tap your Apple ID at the top.
- Choose Subscriptions, find Fastic and cancel at least 24 hours before the next billing date to stop auto-renewal.
- Paid features remain available until the current billing period ends.
Cancel via Google Play (Android)
- Open Google Play Store, tap Menu (≡) and select Subscriptions.
- Find Fastic, select it and cancel at least 24 hours before renewal.
- Premium access continues until the end of the paid period.
Cancel via Fastic website or email
- Sign in to your account on the Fastic website and cancel from your account settings if that option is available.
- Or email [email protected] requesting cancellation; include your account email and user ID.
- For PayPal purchases, cancel automatic payments inside your PayPal account in addition to contacting Fastic.
What happens when you cancel
Access after cancellation
If you cancel, paid features remain active until the end of the current billing cycle.
After that date, your account will revert to the free tier and paid features will be removed.
Auto‑renewal and billing
Cancelling stops future automatic renewals but does not usually produce an immediate refund.
Make sure to cancel at least 24 hours before the next billing date to avoid the next charge.
Data and account retention
After your subscription ends your account and logged data are generally retained under Fastic’s terms unless you request deletion.
Contact Fastic support if you require permanent data deletion or account closure.
Will I get a refund?
Fastic’s voluntary guarantee
Fastic offers a voluntary "14‑day Feel Good Guarantee": request a refund within 14 days of sign‑up to receive a full refund (no deductions).
See Fastic’s guarantee details for eligibility and instructions: Fastic Feel Good Guarantee.
Statutory withdrawal and platform refunds
- There is generally a 14‑day statutory right of withdrawal from contract conclusion; refunds may be prorated if services started.
- App Store purchases: refunds must be requested through Apple Support and follow Apple’s process.
- Google Play purchases: refunds are handled by Google Play support under Google’s refund rules.
- Website/PayPal purchases: email [email protected] with your user ID, email and receipt to request a refund; pro‑rata refunds may apply.
Fastic plans and pricing
Available plans
Below are the App Store price points retrieved circa mid‑2025. Promotions and trial offers may vary over time.
Prices are shown in Singapore dollars as listed in verified data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Fastic Plus - 1 month | S$19.98 | monthly | Unlocks all Plus features (recipe book, Fastic Academy, challenges, expert guidance, personalized fasting plan, nutrition guide, etc.) |
| Fastic Plus - 3 months | S$37.98 | 3 Months | Unlocks all Plus features |
| Fastic Plus - Annual (12 months) | S$114.98 | annual | Unlocks all Plus features |
| Fastic Plus - (other available tiers) | S$18.98 / S$39.98 / S$42.98 / S$44.98 / S$57.98 / S$29.98 / S$99.98 (Trial) | Various | Multiple options reflected in the App Store listing (promotions, trial, multi‑month bundles) |
Your consumer rights in Singapore
Statutory and contractual rights
Fastic’s 14‑day voluntary refund policy complements any statutory rights you may have under Singapore consumer protection and contract law.
If services have begun during the withdrawal period, refunds may be prorated per Fastic’s terms.
How to escalate local issues
- If you cannot resolve a refund or cancellation with Fastic, keep documentation and contact local consumer protection bodies for advice.
- For purchases via Apple/Google, you may also raise the issue with those platform providers following their dispute procedures.
Customer experiences
Positive feedback
Many users praise Fastic’s intuitive interface, reminders, comprehensive tracking and motivational features such as streaks and challenges.
Users often report improved accountability, weight loss success and useful educational content delivered in a coach‑like format.
Negative feedback
Some users report difficulties with subscription management, unexpected charges or trouble cancelling - particularly via app stores.
Other complaints include slow customer support responses, database inaccuracies and intrusive upsell prompts.
Documentation checklist
What to gather before contacting support
- Account email and user ID associated with your Fastic account.
- Receipt or proof of purchase showing date, amount and payment method.
- Platform used to purchase (App Store, Google Play, PayPal, or website).
Optional supporting materials
- Screenshots of subscriptions page or billing statements showing the charge.
- A short timeline of actions you took (dates you purchased, attempted to cancel, and any responses).
Common mistakes
Assuming deleting the app cancels subscription
Deleting the app does not cancel a subscription managed by Apple or Google; you must cancel inside the respective store.
Always verify cancellation inside the App Store or Google Play subscriptions area.
Waiting too close to renewal
Many users forget to cancel at least 24 hours before renewal and are billed for the next period.
Set a calendar reminder several days before the renewal date to avoid accidental charges.
Comparative recap
At‑a‑glance comparison
The table below compares cancellation routes, refund handling and post‑cancellation access for quick reference.
| Method | Steps | Refund route | Access after cancel | Period |
|---|---|---|---|---|
| App Store (iOS) | Apple ID > Subscriptions > Select Fastic > Cancel | Request via Apple Support | Access until period end | monthly / annual |
| Google Play (Android) | Play Store > Menu > Subscriptions > Select Fastic > Cancel | Request via Google Play support | Access until period end | monthly / annual |
| Fastic website / PayPal | Account settings on site or email [email protected]; cancel PayPal auto‑payments if used | Email [email protected]; pro‑rata refunds may apply | Access until period end | 3 Months / annual / Various |
After cancelling
Confirm cancellation
Check the subscriptions section in your app store or your Fastic account settings to confirm the status shows “cancelled” or “will not renew”.
Keep screenshots or confirmation emails as proof in case of future disputes.
Useful links and next steps
- Fastic Feel Good Guarantee: https://fastic.com/en/feel-good-guarantee
- Fastic Terms (refunds, withdrawal and contract details): https://fastic.com/en/terms
- Step‑by‑step cancellation guide (third‑party summary): https://www.postclic.com/en-nz/letters/health-wellness/cancel-fastic/
Address
Company address
Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany
Contact for formal notices
For formal cancellation or withdrawal notices you may send mail to the above postal address and follow up by email to [email protected].
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.