Cancellation Keeps: Easy Method

What is Keeps

Overview

Keeps is a subscription-based service focused on men's hair loss prevention and treatment. It offers online consultations and delivers prescription treatments on a recurring schedule.

Services offered

Services typically include medication plans, follow-up care, and digital tools such as photo tracking. Subscriptions are billed on a recurring basis until cancelled.

How to cancel Keeps

Cancel based on where you subscribed

• If you subscribed through the Apple App Store, cancel inside Apple's subscription settings. Keeps cannot cancel App Store subscriptions for you. See guidance: Postclic: Cancel Keeps.
• If you subscribed through Google Play, cancel through Google Play’s subscription management. Keeps does not manage Play subscriptions directly.
• If you subscribed on the Keeps website, follow the site cancellation flow (log in → "I'd like to cancel my subscription"). See official steps: Keeps Help Center.

Other cancellation channels

• Text or call: 833‑1745‑3377 (US number provided by Keeps; use country dialing rules from India when calling internationally).
• Use the chat button on the Keeps website or email [email protected] to request cancellation.
• Cancellation is effective only when you receive an explicit confirmation from Keeps.

What happens when you cancel

Account access and services

After a confirmed cancellation, Keeps will stop future automatic refills tied to the subscription. Your account remains accessible for viewing past orders and medical notes unless you request deletion.

Shipments and billing

If your next refill was processed before cancellation, you may still receive that shipment and be billed for it. Keeps advises calling immediately if a refill is scheduled within 24 hours to avoid overlapping shipments.

Will I get a refund?

Keeps refund policy

Keeps states that purchases of prescription treatments are final and not refundable because medications cannot be returned or reused for safety reasons.

Exceptions and replacements

• Keeps will replace items only if they are defective or damaged on arrival; monetary refunds are generally not offered.
• If you believe an item is defective, follow Keeps’ returns/replacement process as described in their policy: Keeps Refund & Return Policy.

Keeps plans and pricing

Overview

Public, verifiable pricing details for Keeps subscription tiers are not available in the provided sources for India. For exact pricing, contact Keeps directly.

Contact to obtain pricing

Use the Keeps account dashboard, support chat, or email [email protected] to request current prices and billing terms for your region.

Your consumer rights in India

Basic rights under Indian law

Under the Consumer Protection Act and related laws, Indian consumers have the right to accurate information, fair treatment, and remedies for defective or misrepresented products and services.

How to escalate a problem

• If Keeps charges after cancellation, fails to honor discounts, or sends defective items, you may pursue redress via the National Consumer Helpline or District Consumer Disputes Redressal Commissions.
• Keep records of all communications (emails, chat logs, order numbers, bank statements) as evidence for any complaint or legal filing.

Customer experiences

Positive feedback

Many users report effective outcomes from consistent use, straightforward ordering, and responsive customer service. Customers often praise the convenience of online consultations and regular refills.

Negative feedback

Negative reviews commonly describe difficulty cancelling subscriptions, unexpected charges after cancellation, early shipments that cause overstocking, and occasional billing errors.

Some users also reported issues with the platform’s AI-driven photo scanning. See user reviews: Trustpilot: Keeps reviews.

Documentation checklist

Essential items to collect

• Order numbers and dates for each charge you dispute.
• Confirmation email or message showing cancellation (if received).
• Screenshots of subscription settings, billing statements, and chat transcripts.

Supporting evidence for complaints

• Bank or card statements showing charges and timestamps.
• Copies of all emails and support responses from Keeps.
• Photographs of damaged items if claiming defects.

Common mistakes

Canceling in the wrong place

A common mistake is attempting to cancel a subscription on Keeps while the plan was purchased through Apple or Google. App Store and Play Store subscriptions must be cancelled in those platforms to stop billing.

Not waiting for confirmation

Another frequent error is assuming cancellation is complete without receiving explicit confirmation from Keeps. Always wait for and keep the written confirmation to avoid future billing disputes.

Comparative recap

Quick feature comparison

After cancelling

What to monitor

Watch your bank or card statements for unexpected charges for at least one billing cycle after cancellation. Keep copies of any confirmation message as proof.

Useful links and contacts

• How to cancel on Keeps (official): Keeps Help Center - Cancel
• Refund & return policy: Keeps Refund & Return Policy
• Independent guide on cancellation steps: Postclic: Cancel Keeps
• General reviews and customer reports: Trustpilot: Keeps reviews

Address

Corporate headquarters

Thirty Madison, Inc. (Keeps) - 29 W 30th St, 4th Fl, New York, NY 10001, United States.

Using the address for formal notices

Use this corporate address for formal written complaints or legal notices. For consumer complaints in India, also use local dispute resolution channels as described above.