Cancellation Keeps: Easy Method

What is Keeps

Service overview

Keeps is a subscription telehealth service that provides men with access to FDA‑approved hair‑loss treatments delivered on a recurring basis.

How it operates

Customers complete an online intake and receive prescribed treatment plans that are shipped as automatic refills to their address.

How to cancel Keeps

Cancel via the web (recommended)

• Log into your Keeps account on the Keeps website.
• Go to "I’d like to cancel my subscription", select a reason, and submit the cancellation request.
• Cancellation is processed once you complete the form; keep an eye on confirmation messages in your account.
• Keeps cancellation FAQ

Cancel via app stores

• iOS (App Store): If you subscribed through Apple, cancel in your Apple ID account settings in the App Store. See Apple billing support for details.
• Google Play: If you subscribed via Google Play, cancel through Google Play Store > Subscriptions (standard Google Play process).
• Apple billing support

What happens when you cancel

Subscription and future refills

Once cancelled, future auto‑shipments should be stopped and no new recurring charges should occur for subsequent billing periods.

If a refill is scheduled very soon, an immediate contact with support is advised to prevent the upcoming order from being processed.

Account access and data

Your Keeps account typically remains accessible for order history and medical notes unless you request account deletion.

Medical or prescription records may be retained per Keeps' policies; request details from Keeps support if required.

Will I get a refund?

Keeps official refund policy

Keeps states that purchases of prescription treatments are final and cannot be refunded for safety reasons.

Exchanges may be offered only if items are defective or damaged; refunds are not provided even for unused products.

Keeps refund & return policy

Exceptions and practical tips

• If a shipment is defective or damaged, document photos and contact support immediately to request a replacement.
• If you believe you are entitled to a refund under local law (see South Africa section), gather order records and contact Keeps support promptly.

Keeps plans and pricing

Pricing availability

Keeps lists prices in USD on its site and does not publish official localized South African ZAR pricing.

For exact costs for South Africa, contact Keeps or check your account during checkout for currency conversion details.

How to get price details

• Sign in to your Keeps account to view prices applied to your billing method.
• Contact Keeps support via the help pages for specific billing or currency questions.

Your consumer rights in South Africa

Cooling-off period (ECTA)

Under South Africa's Electronic Communications and Transactions Act (ECTA), consumers have a 7‑day cooling‑off period from the date of agreement to cancel services without reason or penalty.

Refunds under ECTA must be made within 30 days, less any agreed return costs where applicable.

ECTA: cooling-off period

Digital and medical services exception

Consumer Protection laws and ECTA generally exclude change‑of‑mind refunds for digital content or services already delivered, unless defective or misrepresented.

Keeps' no‑refund policy for delivered treatments aligns with these legal principles, but the 7‑day ECTA right may still apply depending on circumstances.

Customer experiences

Positive reports

• Some users report visible hair regrowth over months and value the convenience of scheduled auto‑shipments.
• There are reviews praising quick customer service responses and satisfactory replacements for damaged orders.

Keeps reviews (Trustpilot)

Negative reports

• Multiple reviewers report difficulties cancelling, unexpected refills, and continued charges after cancellation.
• Complaints include denial of refunds and frustration over promotional pricing available only to new customers.

Documentation checklist

Essential account details

• Account email and username
• Order number(s) and dates
• Payment method used for charges

Evidence and correspondence

• Screenshot of cancellation confirmation or failed cancellation attempts
• Photos of damaged shipments (if seeking replacement)
• Copies of emails or chat transcripts with Keeps support

Common mistakes

Relying only on automated cancellation

Some customers assume a web cancellation immediately stops near-term shipments; when a refill is due within 24 hours the order can still process.

If your next refill is imminent, contact support or call immediately to prevent the charge.

Expecting change-of-mind refunds

Assuming you can return prescription treatments for a refund is a frequent error; Keeps' policy is strict and local law may not guarantee refunds for delivered medical treatments.

Always check cancellation timing and policy before ordering recurring prescription products.

Comparative recap

How to cancel options

This table summarises cancel methods, refund likelihood, and recommended immediate actions.

Quick comparison table

After cancelling

Confirm cancellation

• Save any on‑screen confirmation or email from Keeps that confirms cancellation.
• Monitor your payment method for any unexpected charges over the following billing cycle.

Useful links and next steps

• Keeps cancellation FAQ
• Keeps refund & return policy
• Apple billing support (for App Store subscriptions)
• For South African consumer law guidance, see the ECTA cooling‑off information linked above.

Address

Corporate office

Thirty Madison, Inc, 29 W 30th St, 4th Fl, New York, NY 10001, United States.

Customer support

For account‑level cancellation and support use the Keeps cancellation/help pages linked above.

If you require further assistance after contacting Keeps, collect all documentation listed in the checklist before escalating to a consumer protection body.