Cancellation Keeps: Easy Method

What is Keeps

Service overview

Keeps is a subscription-based telehealth service focused on treating male pattern hair loss using FDA-approved medications and personalized plans.

It combines an online consultation, prescription treatments (like finasteride or minoxidil), and recurring shipments as part of a subscription model.

Who uses it

Typical users are adults seeking a convenient, lower-cost alternative to in-person hair-loss clinics.

Products and services include prescription medication, topical treatments, and retail hair-care items sold through third parties.

How to cancel Keeps

Cancel via your Keeps account (recommended)

• Log into your Keeps account on the Keeps website and find the cancellation option in account settings.
• Follow the prompts (select "I'd like to cancel my subscription"), submit a reason, and wait for a confirmation email.

Other cancellation methods

• If you subscribed through Apple, cancel via your Apple ID subscription settings (App Store subscriptions).
• If you subscribed through Google Play, cancel via Google Play Store → Subscriptions on your Android device.
• Support is also available by phone, chat, email, or text during support hours; call if a refill is imminent (within 24 hours) to prevent processing.

What happens when you cancel

Access and deliveries

Cancelling stops future automatic shipments; you will still receive any shipment already processed before cancellation.

Expect to retain access to telehealth records as per Keeps' data retention practices and your account controls.

Billing and confirmation

Cancellation is only final once you receive a confirmation email from Keeps; keep that email for your records.

If you continue to see charges after cancellation, collect documentation and contact support or raise a dispute as needed.

Will I get a refund?

No-refund policy

Keeps generally enforces a no-refund policy: prescription treatments are non-returnable and purchases are final for safety and regulatory reasons.

This means most orders, including unused prescription items, are not refundable under normal circumstances.

Exceptions and replacements

• Defective or damaged items may be eligible for replacement; contact support with evidence such as photos.
• Document the defect promptly and follow the support process to request a replacement or resolution.

Keeps plans and pricing

Overview of listed options

Official subscription pricing is published in USD; local SGD retail prices may appear for individual items via third-party sellers.

The table below uses verified pricing data available as of the latest sources.

Your consumer rights in Singapore

Cooling-off and exemptions

Singapore consumer protections apply differently depending on how a sale was made and the product type.

Medical and prescription products, and telehealth services, may be exempt from standard cooling-off rights; check with local authorities for specifics.

Where to get help

If you have unresolved billing or cancellation issues, consider contacting the Consumers Association of Singapore (CASE) for guidance on next steps.

Keep records of all communication and charges in case you need to file a formal complaint with CASE or your payment provider.

Customer experiences

Positive feedback

Many users report visible improvement in hair thickness and reduced hair loss, along with a straightforward ordering process.

Some reviewers praise responsive customer service and quick replacement of damaged items.

Negative feedback

Common complaints include unexpected or early shipments, charges after attempted cancellation, and difficulty cancelling in some cases.

Review platforms show a mix of positive and negative ratings; experiences vary and support responsiveness is a recurring theme.

Documentation checklist

What to keep

• Cancellation confirmation email (essential proof that cancellation was successful).
• Order and shipment records showing dates and tracking numbers for recent deliveries.

Additional evidence

• Payment/billing statements showing charges after cancellation (screenshots or PDFs).
• Support chat transcripts, emails, or call logs if you contacted support by phone or chat.

Common mistakes

Assuming cancellation is immediate

Many users expect instant cancellation but forget to wait for the confirmation email; an unconfirmed request can leave the subscription active.

Always keep the confirmation email; it is the only definitive proof of cancellation.

Using the wrong cancellation channel

Subscribers who signed up through Apple or Google Play must cancel via those platforms; attempting to cancel only on the Keeps website may not stop billing.

If a shipment is imminent, contacting support by phone can prevent processing; relying solely on an online form may be too slow for last-minute stops.

Comparative recap

Quick comparison

The table below summarizes key differences between the official Keeps subscription and one-time retail purchases often sold in Singapore.

Use it to decide which route fits your needs: subscription convenience versus retail one-time purchases.

After cancelling

Verify cancellation

• Wait for and save the cancellation confirmation email as your primary proof.
• Check your next billing statement or payment method for unexpected charges.

Where to read more or report issues

• For a step-by-step cancellation overview and related notes, see this guide: Postclic: How to cancel Keeps.
• For community reviews and reported experiences, see: Keeps on Trustpilot and Keeps reviews on HighYa.

Address

Corporate address

Thirty Madison, Inc

29 W 30th St, 4th Floor, New York, NY 10001, United States

Notes about mailing

If you need to send formal correspondence, use the corporate address above and include your account details and order references.

Always retain copies of any mailed documents and track shipments if you send physical paperwork.