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Cancel KEEPS
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Keeps service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeps: Easy Method
What is Keeps
Service overview
Keeps is a subscription-based telehealth service focused on treating male pattern hair loss using FDA-approved medications and personalized plans.
It combines an online consultation, prescription treatments (like finasteride or minoxidil), and recurring shipments as part of a subscription model.
Who uses it
Typical users are adults seeking a convenient, lower-cost alternative to in-person hair-loss clinics.
Products and services include prescription medication, topical treatments, and retail hair-care items sold through third parties.
How to cancel Keeps
Cancel via your Keeps account (recommended)
- Log into your Keeps account on the Keeps website and find the cancellation option in account settings.
- Follow the prompts (select "I'd like to cancel my subscription"), submit a reason, and wait for a confirmation email.
Other cancellation methods
- If you subscribed through Apple, cancel via your Apple ID subscription settings (App Store subscriptions).
- If you subscribed through Google Play, cancel via Google Play Store → Subscriptions on your Android device.
- Support is also available by phone, chat, email, or text during support hours; call if a refill is imminent (within 24 hours) to prevent processing.
What happens when you cancel
Access and deliveries
Cancelling stops future automatic shipments; you will still receive any shipment already processed before cancellation.
Expect to retain access to telehealth records as per Keeps' data retention practices and your account controls.
Billing and confirmation
Cancellation is only final once you receive a confirmation email from Keeps; keep that email for your records.
If you continue to see charges after cancellation, collect documentation and contact support or raise a dispute as needed.
Will I get a refund?
No-refund policy
Keeps generally enforces a no-refund policy: prescription treatments are non-returnable and purchases are final for safety and regulatory reasons.
This means most orders, including unused prescription items, are not refundable under normal circumstances.
Exceptions and replacements
- Defective or damaged items may be eligible for replacement; contact support with evidence such as photos.
- Document the defect promptly and follow the support process to request a replacement or resolution.
Keeps plans and pricing
Overview of listed options
Official subscription pricing is published in USD; local SGD retail prices may appear for individual items via third-party sellers.
The table below uses verified pricing data available as of the latest sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Subscription (official Keeps, billed quarterly) | US$10 per month (approx. S$13.50) | Monthly (billed quarterly) | Finasteride or Minoxidil prescription, 3-month supply, US$5 shipping |
| Keeps Extra Strength Minoxidil (Ubuy.sg retail) | S$70 | One-time purchase | 5% minoxidil solution, imported retail product |
| Keeps Hair Loss Shampoo with Biotin (Ubuy.sg retail) | S$49 | One-time purchase | Biotin-infused scalp shampoo product |
| Keeps Starter Bundle (Ubuy.sg retail) | S$120 | One-time purchase | Bundle of Keeps products (e.g., minoxidil, shampoo, etc.) |
Your consumer rights in Singapore
Cooling-off and exemptions
Singapore consumer protections apply differently depending on how a sale was made and the product type.
Medical and prescription products, and telehealth services, may be exempt from standard cooling-off rights; check with local authorities for specifics.
Where to get help
If you have unresolved billing or cancellation issues, consider contacting the Consumers Association of Singapore (CASE) for guidance on next steps.
Keep records of all communication and charges in case you need to file a formal complaint with CASE or your payment provider.
Customer experiences
Positive feedback
Many users report visible improvement in hair thickness and reduced hair loss, along with a straightforward ordering process.
Some reviewers praise responsive customer service and quick replacement of damaged items.
Negative feedback
Common complaints include unexpected or early shipments, charges after attempted cancellation, and difficulty cancelling in some cases.
Review platforms show a mix of positive and negative ratings; experiences vary and support responsiveness is a recurring theme.
Documentation checklist
What to keep
- Cancellation confirmation email (essential proof that cancellation was successful).
- Order and shipment records showing dates and tracking numbers for recent deliveries.
Additional evidence
- Payment/billing statements showing charges after cancellation (screenshots or PDFs).
- Support chat transcripts, emails, or call logs if you contacted support by phone or chat.
Common mistakes
Assuming cancellation is immediate
Many users expect instant cancellation but forget to wait for the confirmation email; an unconfirmed request can leave the subscription active.
Always keep the confirmation email; it is the only definitive proof of cancellation.
Using the wrong cancellation channel
Subscribers who signed up through Apple or Google Play must cancel via those platforms; attempting to cancel only on the Keeps website may not stop billing.
If a shipment is imminent, contacting support by phone can prevent processing; relying solely on an online form may be too slow for last-minute stops.
Comparative recap
Quick comparison
The table below summarizes key differences between the official Keeps subscription and one-time retail purchases often sold in Singapore.
Use it to decide which route fits your needs: subscription convenience versus retail one-time purchases.
| Feature | Subscription (Keeps) | Retail (third-party sellers) | Period |
|---|---|---|---|
| Billing model | Recurring, auto-ship | One-time purchase | Subscription vs One-time |
| Refund policy | Generally no refunds for prescription items | Retailer policies vary; may allow returns | Varies |
| Ease of cancellation | Cancel via account or platform used to subscribe | No subscription to cancel (purchase only) | Ongoing vs One-off |
| Local pricing visibility | Official pricing in USD (listed above) | Prices shown in SGD by third-party retailers | Currency differences |
After cancelling
Verify cancellation
- Wait for and save the cancellation confirmation email as your primary proof.
- Check your next billing statement or payment method for unexpected charges.
Where to read more or report issues
- For a step-by-step cancellation overview and related notes, see this guide: Postclic: How to cancel Keeps.
- For community reviews and reported experiences, see: Keeps on Trustpilot and Keeps reviews on HighYa.
Address
Corporate address
Thirty Madison, Inc
29 W 30th St, 4th Floor, New York, NY 10001, United States
Notes about mailing
If you need to send formal correspondence, use the corporate address above and include your account details and order references.
Always retain copies of any mailed documents and track shipments if you send physical paperwork.