Cancellation Peak: Easy Method

What is Peak

Overview

Peak is a subscription-based health and wellness service that offers personalised hygiene plans and premium self-care products. It helps users create routines, track progress and receive tailored recommendations.

The service is delivered via app and web, and access to full features requires a paid Peak Pro subscription.

Key features

Peak Pro includes habit tracking, timers, journals, analytics and streaks intended to support daily self-care routines.

Free users have limited access and see ads; subscribers receive full access to content and tools.

How to cancel Peak

Cancel on iOS (App Store)

• Open your iPhone or iPad Settings app.
• Tap your name at the top, then choose Subscriptions.
• Find "Peak - Brain Training" or the Peak app subscription and disable auto-renewal at least 24 hours before the billing period ends.
• Apple handles billing and cancellation for App Store purchases.

Cancel on Android (Google Play) and Web

• Google Play: Open the Google Play Store → Menu → Subscriptions → select "Peak" → tap Cancel subscription. Google handles cancellation and refunds for Play purchases.
• Web (direct purchase): Log in to your Peak account on the website or app → Account & Settings → Subscription → turn off auto-renewal before the renewal date.
• For direct purchases you can also email Peak support with account details to request cancellation (see contact details below).

What happens when you cancel

Access after cancellation

Cancelling typically turns off auto-renewal but does not immediately remove access for the period you already paid.

You usually retain full Pro access until the end of the current billing period.

Billing and account data

After cancellation you will not be charged again, but your account data (progress, settings, history) is normally preserved.

If you later re-subscribe, your saved data and progress are usually restored to the same account.

Will I get a refund?

Standard refund position

There is no general statutory 14-day refund right for digital subscriptions in South Africa; refunds depend on the platform or Peak’s discretion for direct purchases.

Peak cannot issue refunds for purchases processed by Apple or Google; those refunds must be requested from the platform.

Exceptions and how to request

• App Store purchases: request a refund via Apple support - Peak cannot process iOS refunds.
• Google Play purchases: request a refund via Google Play support - Peak cannot process Google Play refunds directly.
• Web (direct) purchases: refunds are discretionary. Contact [email protected] with your account and purchase details to ask for a refund.

Peak plans and pricing

Available plans (South Africa)

Below are the plans and South African prices listed for the Peak app (App Store listing).

Confirm final pricing and currencies in your app store before purchase.

Your consumer rights in South Africa

Cooling-off and digital goods

South African e-commerce rules generally provide a 14-day cooling-off right for online purchases, but this typically does not apply to instant-access digital subscriptions.

Digital subscriptions such as Peak usually aren’t covered by a statutory 14-day refund right once access is granted.

Consumer Protection Act and escalation

• The Consumer Protection Act (CPA) focuses mainly on tangible goods, but you may still raise complaints about defective or misrepresented services.
• If you cannot resolve an issue with Peak or the platform, you can escalate to local consumer protection authorities or ombuds services for advice.

Customer experiences

Positive feedback

Users often praise Peak for a wide variety of engaging games and perceived improvements in memory and cognition.

The app’s habit and analytics features are highlighted by some subscribers as helpful for routine building.

Common complaints

• Free users report excessive ads that disrupt gameplay.
• Subscription issues reported include upgrades not applying, duplicate charges, or lost access despite payment.
• App glitches such as loading failures, black screens after ads, and unresponsive controls are recurring complaints.

Documentation checklist

What to gather before contacting support

• Account email or username used with Peak.
• Receipt or order confirmation (from Apple, Google Play or Peak web).
• Approximate date and amount of the charge.
• Device type (iOS/Android) and app version; screenshots of error messages where relevant.

How to present the information

Provide concise facts: order ID, purchase date, last 4 digits of the card, platform used and a short summary of the problem.

Attach screenshots or billing statements to speed up verification.

Common mistakes

Not cancelling in the platform used to purchase

Many users try to cancel inside the Peak app but purchased via App Store or Google Play; the platform must be used to cancel those subscriptions.

If you purchased through Apple or Google Play, cancel in the store - Peak cannot stop future charges from those platforms.

Waiting until renewal day

Waiting until the renewal day can risk being charged for another period; cancel at least 24 hours before the billing period ends for App Store, and earlier for safety with other platforms.

Keep confirmation of cancellation (screenshot or email) to avoid disputes over renewals.

Comparative recap

Quick comparison of plans

How to choose

Choose monthly if you want flexibility to cancel soon. Choose annual for lower effective monthly cost if you plan long-term use.

Check the exact billing currency and final price in your app store before subscribing.

After cancelling

Confirming cancellation

• Save any cancellation confirmation emails or screenshots from your app store or Peak account.
• Verify that auto-renewal is turned off in your App Store, Google Play or Peak account settings.

Further help and where to read more

For step-by-step cancellation information and tips, see the third‑party guide:

Postclic cancellation guide for Peak

If you bought directly, you may also contact [email protected] with your account and purchase details to request assistance.

Address

Peak office

PEAK House, Suite 2, 453 Winifred Yell Street, Garsfontein, Pretoria.

Use the address above for formal correspondence related to your account or subscription if required.