Cancellation Peak: Easy Method

What is Peak

Overview

Peak is a subscription-based app that offers brain-training games and personalised exercises designed to improve cognitive skills such as memory, attention, problem-solving and mental agility.

Service delivery

Peak is available on mobile platforms (iOS and Android) and via direct web accounts. Access to full features typically requires a paid Pro subscription.

How to cancel Peak

Cancel via App Store (iOS)

If you subscribed on an Apple device, Apple manages the subscription and billing. Peak cannot cancel App Store subscriptions for you.

• Open iPhone/iPad Settings → tap your name → Subscriptions → find “Peak - Brain Training” and disable Auto‑Renew at least 24 hours before the billing period ends.

Cancel via Google Play (Android)

If you subscribed through Google Play, Google controls billing and refunds. Peak cannot cancel Play subscriptions for you.

• Open Google Play Store → Menu → Subscriptions → select “Peak” → tap Cancel subscription to stop auto‑renewal.

Cancel via Web / Direct (Peak website)

If you subscribed directly with Peak on their website, you can cancel from your account or by contacting Peak support.

• Sign in to Peak website or app → Account & Settings → Subscription → turn off Auto‑Renewal.
• Or email Peak support (provide account details) to request cancellation.

What happens when you cancel

Access after cancellation

Cancelling a subscription typically stops future renewals but does not immediately remove access. You usually retain access until the end of the current paid period.

Account and data

Your account information and progress data generally remain associated with your account unless you request deletion. Check Peak’s account settings or contact support for deletion options.

Will I get a refund?

Refunds for App Store (iOS) purchases

Refunds for purchases made through Apple must be requested from Apple Support. Peak cannot process refunds for App Store transactions.

For more information about the app listing see the App Store page: Peak on the App Store (SG).

Refunds for Google Play and direct purchases

Google Play refunds must be requested from Google Play support; Peak cannot issue refunds for Play purchases.

For purchases made directly via Peak’s website, refunds are discretionary and handled case‑by‑case; you must contact [email protected] with your account and purchase details.

Peak plans and pricing

Where to check prices

Pricing and plan details change periodically. Always check Peak’s official website or the app store listing for current plan names and costs.

No invented pricing here

This guide does not list prices. Verify current rates in the app or on Peak’s official pages before cancelling or requesting refunds.

Your consumer rights in Singapore

Cancelling and statutory rights

There is generally no automatic statutory 14‑day cooling‑off or refund period for digital subscriptions like Peak, unless local law specifically provides such a right.

Platform-dependent refunds and evidence

Refund eligibility depends on the platform used to purchase (Apple, Google, or direct). Those platforms make final refund decisions for their transactions.

Keep records such as receipts, subscription confirmations, and correspondence if you need to escalate or seek advice from consumer bodies in Singapore.

Customer experiences

Positive feedback

Many users praise Peak for engaging, varied brain‑training games, effective progress tracking, and an enjoyable interface suitable for daily mental exercise.

See an independent test and review here: GeniusMind review.

Common complaints

Frequent negative feedback includes intrusive ads, core features locked behind Pro subscriptions, technical glitches, unclear scoring, and customer service issues.

Aggregated user reviews and complaints can be found at: AppSupports reviews and JustUseApp reviews.

Documentation checklist

Essential documents to keep

• Subscription confirmation or receipt (email or store receipt).
• Account email and username used for the Peak subscription.
• Date of purchase and renewal dates.

Support correspondence

• Copies/screenshots of any chat or email exchanges with Peak or the platform (Apple/Google).
• Screenshots of subscription settings showing renewal status if needed for disputes.

Common mistakes

Canceling in the wrong place

A frequent error is cancelling in the wrong account or platform. If you subscribed on iOS, cancelling in the Peak app will not stop Apple billing.

Waiting until the last minute

Another mistake is leaving cancellation until too close to renewal. Many platforms require cancellation at least 24 hours before the period ends to avoid automatic renewal.

Comparative recap

Quick comparison

At-a-glance differences

After cancelling

What to check next

Confirm that auto‑renewal is turned off in the platform where you originally subscribed and keep the confirmation or screenshot of the cancelled subscription.

Where to get help

For iOS subscription details see the App Store page: Peak on the App Store (SG).

For general user feedback and common issues, review community reports: AppSupports and JustUseApp.

Address

Contact email

For direct cancellations or account help, contact Peak support via email: [email protected].

Singapore contact

If using Peak’s Singapore service (Peak hygiene/wellness service reference), the contact listed on their site is [email protected]. Use your account details when emailing to request changes or cancellation.