Cancellation Invideo: Easy Method

What is Invideo

Overview

Invideo is a web-based video creation platform that provides templates, text overlays, stock media and editing tools for marketers, educators and creators.

The service operates on a subscription model with web access and in-app purchases on mobile stores.

Main uses

Users create short-form and long-form videos using templates, automated tools and a media library.

Plans differ by export quality, watermark removal, and included media/AI credits.

How to cancel Invideo

Cancel via Web (direct subscription)

• Log in on the Invideo website and open your profile (top-right).
• Select "Subscription", click "Cancel" and confirm with "Yes, cancel".
• Your subscription stays active until the end of the current billing cycle; account is downgraded to the Free Plan afterward.
• Card information is removed automatically; some accounts may offer a "Pause" option instead of full cancellation.

Cancel via Mobile Stores

• iOS / App Store: You must cancel through the App Store subscription management; Invideo cannot process cancellations or refunds for App Store purchases.
• Android / Google Play: Cancel and refund requests must be handled via Google Play according to Google's policies.
• Open the appropriate store app (App Store or Google Play) and manage subscriptions from your account settings to cancel.

What happens when you cancel

Access and billing

After cancelling a direct web subscription the plan remains active until the current billing period ends.

Once the billing period ends the account is downgraded to the Free Plan and paid features stop working.

Data, cards and assets

Card details are removed automatically for web cancellations; your projects and account data typically remain available under the Free Plan limits.

Any unused credits, downloaded assets or premium exports may no longer be available after downgrade - save required files before the end of your billing cycle.

Will I get a refund?

Standard refund policy

Refunds are allowed within 7 days of purchase or renewal only if the subscription is completely unused.

"Unused" means no video created, no asset downloaded and no credits consumed during the subscription period.

How to request and limits

• Refund requests for web purchases should be submitted via Invideo's web form; the team typically responds within 12 - 24 hours.
• If approved, refunds are processed within 5 - 10 business days. No pro‑rata or partial refunds are provided.
• For purchases via App Store or Google Play, refunds must be requested through the respective store; Invideo cannot override store decisions.

Invideo plans and pricing

Pricing table

Notes on pricing

These INR amounts reflect in-app prices shown in the India App Store listing and an e-commerce reseller listing.

The official Invideo website may list USD plans instead; check your purchase source for exact billing currency and terms.

Your consumer rights in India

Cooling-off and statutory rights

India’s Consumer Protection law generally provides a 14-day cooling-off period for e-commerce and some digital goods, though platform policies can vary.

The published Invideo policy allows refunds only if subscription is entirely unused within 7 days; statutory protections may apply in cases of misrepresentation or defective service.

How to act if you have a dispute

• Document timestamps, receipts, screenshots of usage and correspondence with support.
• Raise a dispute with your payment provider or the App Store/Google Play if the seller or store denies a lawful refund.
• Consider Indian consumer grievance forums or a formal complaint if you believe there is a deficiency or misrepresentation.

Customer experiences

Positive reports

Many users praise Invideo's human support for being fast, helpful and professional in resolving billing mistakes or accidental purchases.

There are reports of quick refunds when a user mistakenly purchased an annual plan instead of a monthly one and support intervened.

Negative reports

Some users report refunds were denied due to minimal or unexplained usage being recorded, voiding eligibility under the "unused" rule.

Complaints also include issues with credit depletion, video quality or unreadable subtitles; refunds were often denied if any project had been created.

Documentation checklist

What to collect before contacting support

• Order receipt showing purchase date, amount and transaction ID.
• Screenshots of account subscription page and any usage logs or project timestamps.
• Evidence showing no downloads, exports or credits used (if claiming unused).

Supporting items for store purchases

• App Store or Google Play purchase receipt from your Apple/Google account email.
• Record of subscription cancellation in the store’s subscription management screen.

Common mistakes

Assuming any project equals no usage

Creating a project, exporting even a low-quality video, or downloading an asset usually counts as "usage" and will void a refund under Invideo’s policy.

Users have reported denied refunds where the platform recorded minimal or automated usage they did not expect.

Requesting store refunds from the vendor

For App Store and Google Play purchases, asking Invideo to issue a refund will often fail because the store controls the payment and refund process.

Always initiate refunds for mobile store purchases through the store itself to avoid delays.

Comparative recap

Quick comparison

Key takeaways

• Web subscriptions are controlled by Invideo; store purchases are controlled by the store.
• Strict 7‑day unused rule applies for web refunds; stores have their own windows and rules.

After cancelling

Immediate steps

Save or export any projects, assets or videos you need before the billing period ends and features stop working.

Check your payment method statement to confirm no further charges occur after the period ends.

If you need further help

Contact Invideo support through the website support form for web purchases; for store purchases use Apple or Google support channels.

If a refund is denied and you believe it was unfair, gather documentation and consider disputing with your payment provider or filing a consumer complaint in India.

Address

Corporate contact address

Unit No. 303, Anant Laxmi Chamber, Shivaji Nagar Gokhale Road, Thane, Maharashtra 400602, India

Notes about contacting by post

There is no guarantee postal contact speeds up refunds; use the web support form or store channels for transactional issues.

Keep copies of any postal communications and proof of dispatch if you choose to send physical correspondence.