Cancellation Invideo: Easy Method

What is Invideo

Service summary

Invideo is a cloud-based video creation platform that lets users produce videos using templates, stock assets and simple editing tools.

It is offered as a subscription service with web-managed plans and mobile in-app purchases on iOS and Android.

Who uses it

Typical users include marketers, social creators and small teams needing quick video production without complex editing software.

Plans and billing differ by platform (web, App Store, Google Play), so cancellation steps and refund rules vary accordingly.

How to cancel Invideo

Web (Invideo-managed) cancellation

• Log in to your Invideo account on the website.
• Click your profile, go to "Subscription", click "Cancel".
• Confirm by selecting "Yes, cancel".

iOS (App Store) cancellation

• Open the App Store on your iPhone/iPad and tap your profile.
• Go to Subscriptions and cancel the Invideo subscription there.
• Invideo cannot cancel App Store subscriptions for you - Apple manages billing and refunds.

Android (Google Play) cancellation

• Open the Google Play Store app and tap Menu > Subscriptions.
• Select the Invideo subscription and choose Cancel subscription.
• Invideo cannot cancel Google Play subscriptions; Google handles billing and refunds.

What happens when you cancel

Access and service level

If you cancel a web-managed subscription, access continues until the end of your current billing cycle.

After the billing period ends, the account downgrades to Invideo's free plan and paid features are disabled.

Data and projects

Your projects and uploads are typically retained in your account, but some paid features will be restricted after downgrade.

Export any important files before the end of your paid period if you need guaranteed local copies.

Will I get a refund?

Web (Invideo-managed) refund policy

• Refunds are available within 7 days of purchase or renewal only if the subscription was not used.
• "Not used" means no videos or assets were generated or downloaded on that subscription.
• No prorated or partial refunds; credits are non-refundable and non-transferrable.
• Approved refunds typically take about 5 - 10 business days to process.

Mobile app refunds (iOS and Android)

• iOS refunds must be requested via Apple; Apple decides outcome and timeline - Invideo cannot control it.
• Android (Google Play) refunds are handled through Google Play's refund process and policies.

Invideo plans and pricing

Overview of listed plans

The table below lists pricing items from verified sources for web and App Store offerings relevant to Singapore.

Web prices were converted from USD to SGD at the referenced rate; App Store prices are shown in SGD as listed.

Your consumer rights in Singapore

Cooling-off and statutory rights

Singapore's Consumer Protection (Fair Trading) Act provides a 5-business-day cooling-off for certain direct sales contracts only.

Digital services like Invideo are generally not covered by a mandatory cooling-off right in Singapore.

How Invideo's policy compares

Invideo's 7-day refund window for unused subscriptions is a voluntary business term and is more generous than statutory requirements for digital services.

However, refunds remain limited by the terms above (unused only, no prorated refunds); mobile platform refunds follow Apple/Google policies.

Customer experiences

Common negative feedback

Some users report unexpected depletion of credits without clear prompts, causing surprise charges or lost value.

Other complaints note product performance sometimes falling short and frequent prompts to upgrade or buy add-ons for promised results.

What users do well

Many users mitigate risk by testing features on short or trial plans before committing to larger purchases.

Keeping receipts/screenshots and tracking usage helps when requesting refunds or disputing charges through the correct billing platform.

Documentation checklist

Before contacting support

• Account email and username used with Invideo.
• Order ID, invoice number or receipt for the subscription charge.
• Subscription renewal date and billing platform (Web, Apple, Google).

Evidence to include when requesting a refund

• Screenshots showing no videos/assets were generated or downloaded (if claiming "unused").
• Payment confirmation or App Store / Google Play receipt screenshot.
• Short explanation of the issue and desired resolution (refund, downgrade, or credit).

Common mistakes

Cancelling on the wrong platform

Many users cancel on the Invideo website while their subscription is billed through Apple or Google Play.

If billed by Apple/Google you must cancel via their subscription settings, otherwise charges will continue.

Assuming automatic refunds or prorations

Assuming a prorated refund or an automatic cooling-off period can lead to disappointment - Invideo’s web refunds are limited and mobile refunds follow Apple/Google rules.

Also, failing to export work before downgrade can leave you without local copies when paid features are removed.

Comparative recap

Quick platform comparison

The table below summarizes cancellation and refund responsibilities per platform to help you act on the correct channel.

After cancelling

Practical next steps

Export any important projects or assets while you still have paid access to ensure nothing is lost after downgrade.

Confirm the cancellation by checking your subscription status in the same place you cancelled (web, App Store, or Google Play).

Useful links

• Invideo AI - official pricing
• Invideo on the App Store (SG)
• Third‑party pricing explainer
• USD→SGD rate reference

Address

Registered correspondence address

For postal correspondence related to subscriptions or formal notices, use:

9 Raffles Place #15‑06, Republic Plaza, Singapore 048619.

Notes on alternative addresses

Company records may show other historical or alternate addresses, but the Raffles Place address is recommended for cancellation correspondence in Singapore.

If you send formal notices, include your account details, order/invoice numbers and a clear statement of the requested outcome.