Cancellation InVideo: Simple Process

What is InVideo

Overview

InVideo is a cloud-based video creation platform that provides templates, stock assets, and editing tools to build short and long-form videos.

It offers web subscriptions and in-app purchases on iOS and Android, with different management and refund paths depending on where you subscribed.

Primary uses

Common uses include marketing videos, social posts, ads, and simple edits using prebuilt templates and assets.

Users range from individuals to small businesses seeking a fast, template-driven video workflow.

How to cancel InVideo

Web cancellation

• Sign in to your account at invideo.io using your registered email address.
• Click your profile, go to "Subscription", then click "Cancel".
• Confirm by selecting "Yes, cancel". You retain access until the end of the current billing cycle.

Mobile app cancellations (iOS and Android)

• iOS (App Store): Cancel via your Apple ID Subscriptions in the App Store. InVideo cannot cancel App Store subscriptions for you.
• Android (Google Play): Cancel via Google Play > Subscriptions > Manage > Cancel. InVideo cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access and billing

When you cancel a paid subscription on the web, you keep access until the current billing period ends.

After the billing period ends, your account will revert to the free plan and paid features will be disabled.

Data and account status

Your projects and account remain unless you delete them; cancelling does not necessarily delete your content.

Export or back up any assets you need before losing paid features to avoid access issues.

Will I get a refund?

Web refunds (InVideo-managed purchases)

• Refunds can be requested within 7 days of purchase or renewal only if the subscription was unused for that billing period.
• "Unused" means no video or asset was generated or downloaded during the current billing period.
• Refunds, when approved, are typically processed in approximately 5 - 10 business days.

App Store and Google Play refunds

• iOS purchases: request refunds through Apple's App Store. InVideo cannot control or issue App Store refunds.
• Android purchases: request refunds through Google Play. Google handles refund decisions for Play purchases.
• Platform refund rules vary; check the store’s refund process for deadlines and conditions.

InVideo plans and pricing

In-app prices (South Africa)

Below are in‑app purchase prices listed for the iOS App in South Africa. These are shown in ZAR as provided by the App Store listing.

Web-based pricing is typically quoted in USD on InVideo’s site and is not converted here.

Web pricing note

Official web subscription prices are typically shown in USD on the InVideo website; ZAR conversions are not provided by InVideo.

If you need exact local pricing for web plans, check the checkout page when logged into your account or your payment provider’s charge details.

Your consumer rights in South Africa

General rights

South African consumer law (e.g., the Consumer Protection Act) generally provides rights such as cooling-off for unsolicited agreements.

However, InVideo’s published refund policy provides a specific 7‑day window for refunds subject to the "unused" condition.

Practical steps and limitations

• App Store and Google Play purchases follow platform refund rules, which may differ from local law.
• If InVideo’s policy conflicts with your rights under South African law, you may need to contact local consumer protection authorities.
• Chargeback or payment disputes through your card issuer may be an option depending on how you paid.

Customer experiences

Positive feedback

Some users praise InVideo for ease of use, affordability, and features like using a supplied script to generate video content.

Positive reviews mention quick and effective video creation for social and marketing use cases.

Negative feedback

Other users report issues such as poor subtitle accuracy, freezing, and disappointment over refund denials after creating content.

Complaints also include concerns that "unlimited" plans are limited in practice and that credits can disappear at renewal.

Documentation checklist

Before you contact support

• Account email and username used to subscribe.
• Order ID, invoice, or payment receipt showing date and amount.
• Billing cycle start and renewal date.

If you need to request a refund or dispute a charge

• Screenshots of subscription status and cancellation confirmation.
• Screenshots or logs showing whether any videos/assets were generated or downloaded during the billing period.
• Bank or App Store / Google Play transaction reference for payment disputes.

Common mistakes

Cancelling in the wrong place

Users often cancel within the InVideo web account but forget to cancel the App Store or Google Play subscription, or vice versa.

Remember: InVideo can cancel web subscriptions, but cannot cancel App Store or Google Play subscriptions for you.

Assuming automatic refunds

Assuming a cancellation automatically triggers a refund is a common error.

Refunds on web purchases are limited to a 7‑day unused window; platform purchases must follow the respective store’s refund policies.

Comparative recap

At a glance

This table summarises cancellation and refund differences by platform to help you choose the correct path quickly.

Use the table to identify who to contact and what rules apply before you act.

Key differences

Web purchases are directly managed by InVideo and follow the platform’s stated refund policy.

App purchases are controlled by Apple or Google; you must use those stores’ subscription and refund tools.

After cancelling

What to check immediately

• Confirm cancellation in your account and save any confirmation or screenshots.
• Export or back up projects and downloaded assets before access changes.
• Keep receipts or transaction IDs for any refund or dispute process.

Useful follow-ups

If you need a refund for a web purchase, submit a request promptly and provide the unused-account evidence.

For App Store or Google Play purchases, use the respective store’s refund request process and keep records of submissions.

Address

Corporate address

INVIDEO INNOVATION PTE. LTD., 9 Raffles Place #15‑06, Republic Plaza, Singapore 048619.

This address is the registered office listed for corporate correspondence.

Where to send correspondence

For billing or legal correspondence, use the corporate address above or the contact channels provided in your account dashboard.

If you require local consumer help, contact South African consumer protection authorities for guidance on rights and enforcement.