Cancellation Vivavideo: Easy Method

What is Vivavideo

Overview

VivaVideo is a mobile-first video editing app that offers trimming, effects, templates and one-click exports. It is commonly used for quick social-media videos and basic editing on phones.

Key features

Features include filters, transitions, text overlays, and export options with premium packs behind a subscription. The app is available on iOS and Android and also offers account management via its website.

How to cancel Vivavideo

On iOS (App Store)

• Open iOS Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then choose "Subscriptions".
• Select "VivaVideo" from the list and tap "Cancel Subscription".
• Note: Deleting the app does not cancel the subscription; cancellation must be done in Settings.
• More details: Cancel VivaVideo (guide).

On Android (Google Play)

• Open the Google Play Store app and tap the menu (three lines) or profile icon.
• Choose "Subscriptions", find "VivaVideo" and tap "Cancel subscription".
• Do not rely on deleting the app; cancellation must be completed through Google Play.
• See detailed steps: Cancel VivaVideo (guide).

On Web (Vivavideo account)

• Log in to your VivaVideo account on the website.
• Go to Billing, Subscription, Manage Account or Settings and follow the cancellation prompts.
• If you cannot find the option, contact support with your order details.
• Reference: Web cancellation notes.

By email

• Send a cancellation request to the developer’s support email with your account email and order ID/receipt.
• Include device and purchase date to help verification ([email protected] is commonly used).
• Keep your sent email and any reply as proof of the request.

What happens when you cancel

Access after cancellation

When you cancel, access to premium features typically continues until the end of the current paid period. The account reverts to the free tier after that date.

Renewal and data

Auto-renewal is stopped for the next billing cycle after cancellation, but past charges are not reversed automatically.

Your projects and account data are usually retained, though some premium assets may become unavailable. Exported files remain on your device.

Will I get a refund?

Standard refund policy

VivaVideo’s stated standard policy is "all sales are final" with no guaranteed refunds for subscriptions, credits, or one-time purchases.

Exceptions and timelines

• Refund exceptions may apply for prolonged downtime (e.g., >72 consecutive hours), undelivered services, duplicate or unauthorized charges, or billing errors.
• If you qualify, contact support within 7 days of purchase and provide order details and documentation.
• Refund timelines vary by payment method: credit card (5 - 10 business days), PayPal (3 - 5 business days), bank transfers (7 - 14 business days).
• For the official refund policy details see: VivaVideo refund policy.

Vivavideo plans and pricing

Pricing overview

Below are the prices listed on the App Store (India) listing for VivaVideo - Photo & Video Editor as of mid‑2025.

Plan table

Your consumer rights in India

Platform purchases (App Store / Google Play)

If you purchased via Apple or Google, you can use the platform refund and dispute mechanisms even if the developer declines refunds.

Platforms may investigate unauthorized or duplicate charges and process refunds according to their rules.

Direct purchases and legal rights

• Indian consumers may have rights for unauthorized charges, misleading representations or unfair practices under local consumer protection law.
• If the provider does not resolve the issue, you can raise a dispute with your bank or file a complaint with Indian consumer authorities.
• Document all communications, receipts and screenshots to support any claim.

Customer experiences

Positive feedback

Many users praise VivaVideo for its intuitive interface, quick rendering and ease of creating short videos for social media.

See user reviews and ratings for feature experiences: VivaVideo on Capterra.

Common complaints

There are recurring complaints about unexpected charges after free trials, auto‑renewals, and billing transparency.

Other issues cited include ads, watermarks on free version, limited free features, and occasional performance lag on some devices.

Documentation checklist

What to keep

• Order ID or receipt from App Store, Google Play, or the VivaVideo website.
• Account email and username used for the purchase.
• Payment method details and screenshots of charges or trial offers.
• Copies of cancellation confirmations, support emails and timestamps.

Why it helps

• Documentation speeds up verification for refunds or disputes.
• It is essential when contacting platform support or filing a bank dispute.

Common mistakes

Deleting the app instead of cancelling

Simply deleting the VivaVideo app does not cancel subscriptions. Billing continues until you cancel through the App Store, Google Play or account settings.

Missing proof and timing

Not saving receipts, order IDs or confirmation emails makes disputes harder to resolve.

Also, waiting beyond the vendor’s stated time windows (for exceptions) can reduce chances of a refund.

Comparative recap

Quick comparison

After cancelling

What to check next

Confirm you received a cancellation confirmation email or screenshot of the cancelled subscription in App Store / Google Play.

Check your next bank or card statement to make sure charges have stopped after the current period ends.

Helpful links

• General cancellation guide: How to cancel VivaVideo
• Refund policy and exceptions: VivaVideo refund policy
• User reviews and feature notes: VivaVideo reviews

Address

Company HQ

22/F, Building A, Huaxing Times Square, 478 Wensan Road, Xihu District, Hangzhou, Zhejiang, China.

Notes

The app is operated by Hangzhou Xiaoying Innovation Technology Co., Ltd; address above is the listed company location and may be useful for formal correspondence.