Cancellation Loox: Easy Method

What is Loox

Overview

Loox is a SaaS app that helps e‑commerce stores collect and display customer reviews, with a focus on photo and video reviews to boost trust and conversions.

Key features

Features include automated review request emails, photo-review incentives, widgets for storefronts, and integrations with Shopify and other channels.

How to cancel Loox

Cancel via Shopify (recommended)

• Open your Shopify admin, go to Apps, select Loox, then choose Uninstall to remove the app and stop Shopify-managed billing immediately.
• App Store (iOS) or Google Play uninstall actions do not cancel Loox if the subscription is billed through Shopify.

If your store is paused, deactivated, or billing continues

• If you paused or deactivated your Shopify store without uninstalling Loox and charges continue, contact Loox support to request cancellation and a refund.
• To contact Loox support for billing or cancellation issues, use Loox’s support/help page: Loox support - create a ticket.

What happens when you cancel

Billing

Uninstalling the Loox app via Shopify stops future billing immediately under Shopify’s billing system.

Charges that were already generated before uninstalling may still be processed by Shopify.

Access and data

Removing the app typically removes Loox functionality from your store and may affect review widgets and automated emails.

Data retention and export policies can vary; contact Loox support if you need to export or preserve review data before uninstalling.

Will I get a refund?

Free trial

• Loox offers a 14‑day free trial; cancelling within this trial before billing starts avoids charges.
• If you cancel during the trial and billing has not begun, you should not be charged.

Paid subscriptions and exceptions

• After the trial ends, Loox generally does not provide automatic refunds; refunds are considered case‑by‑case and are not guaranteed.
• If your Loox billing is managed through Shopify, refund or billing disputes must be handled through Shopify rather than directly through Loox.

Loox plans and pricing

Plans table

Notes on pricing

Prices above are converted to S$ from USD using a specific exchange rate; actual billing may vary due to card issuer or Shopify conversion rates.

All billing for Shopify‑managed subscriptions is processed through Shopify’s billing system rather than directly through Loox.

Your consumer rights in Singapore

Legal context

Under Singapore law there is no statutory 14‑day cooling‑off period for digital services such as SaaS apps.

Refunds are typically required only for billing errors or services that are defective or non‑conforming to what was promised.

Practical recommendation

• Cancel within the 14‑day trial period to avoid charges.
• If you believe you were billed in error or the service failed to perform, document the issue and contact support promptly.

Customer experiences

Positive feedback

Many users praise Loox for easy integration, strong photo‑review collection, and helpful support responsiveness.

Some reviewers note Loox improved their ability to gather photo reviews and provide a more complete customer view.

Negative feedback

Common complaints involve unexpected or opaque billing, such as charges after cancellation or during paused store periods.

Some negative reviews on general review sites may refer to non‑Shopify contexts or other companies with similar names, so verify context before relying on those reports.

Documentation checklist

What to gather before contacting support

• Shopify store name and admin email used to install Loox.
• Date and evidence of uninstall attempts, screenshots of billing statements, and any transaction IDs.

How to contact support

• Open a ticket with Loox support: Loox support - create a ticket.
• If you used Shopify billing, be prepared to contact Shopify support for disputes related to charges processed by Shopify.

Common mistakes

Leaving the app installed

Example: Pausing or deactivating a Shopify store without uninstalling Loox can allow charges to continue.

Always uninstall the Loox app in Shopify admin to stop Shopify‑managed billing.

Assuming App Store/Play Store cancellation applies

Example: Users who uninstall Loox from an iPhone or Android device may assume billing stopped; if billing was set up via Shopify, App Store/Play Store actions do not cancel it.

Confirm the billing channel before relying on mobile store actions to cancel a subscription.

Comparative recap

Quick overview

This table summarizes key practical differences for cancellation, refunds, and billing management for Loox when billed through Shopify.

How to decide

If billed through Shopify, uninstall Loox in Shopify admin first and then raise support tickets for any dispute or refund requests.

After cancelling

What to check

• Confirm the Loox app is uninstalled in Shopify admin and keep screenshots of the uninstall confirmation.
• Monitor card or merchant statements for any post‑cancellation charges and save relevant transaction records.

Where to get help

• If you need to open a support ticket with Loox: Loox support - create a ticket.
• For community tips on cancelling after deactivating a store, see the Shopify community discussion: Shopify Community - cancel Loox after deactivating store.
• General guides on cancelling Loox and trial details: How to cancel Loox (guide).

Address

Registered office

Loox Online Ltd., 40 Tuval Street, Sapphire Tower (Sapir Tower), Ramat Gan 5252247, Israel.

Support contact

For billing or cancellation support, use Loox’s support page: Loox support - create a ticket.

General support email (for reference): [email protected]