Cancellation Loox: Easy Method

What is Loox

Overview

Loox is a review-collection and display app designed for e-commerce merchants, primarily used on Shopify stores to gather photo and video customer reviews.

It focuses on visual social proof to help improve conversion rates and customer trust on product pages.

Typical use cases

Merchants use Loox to automate review requests, display photo reviews on product pages, and integrate reviews with advertising channels.

Loox is offered as a subscription service with tiered feature sets for different business sizes.

How to cancel Loox

If you subscribed via Shopify

• Open your Shopify admin and go to Apps & sales channels (or Apps).
• Find the Loox app entry and choose the option to remove or uninstall the app.
• Confirm the uninstallation; this is the action that cancels the subscription when billed through the Shopify App Store.

If you believe you were billed directly by Loox

• Gather your billing records and subscription receipts showing charges from Loox.
• Contact Loox support (use the support channel shown on your billing receipt) and request cancellation and confirmation in writing.
• Keep copies of all communications and timestamps for any dispute.

What happens when you cancel

Access and service

When you uninstall the Loox app via Shopify, the app is removed from your store and future billed renewals through Shopify stop.

If you were billed directly and Loox confirms cancellation, your direct access will end according to the provider’s stated termination timing.

Data and reviews

Your collected reviews and settings may be retained by Loox according to their data-retention policies; export any data you need before cancellation where possible.

If you rely on displayed reviews on your storefront, expect those widgets to stop showing once the app is removed or account access ends.

Will I get a refund?

Official policy overview

There is no publicly documented automatic 14-day or “cooling-off” refund period for Loox subscriptions.

Refunds are handled case-by-case and are at Loox’s discretion when not billed via Shopify.

Practical considerations and exceptions

• If your Loox subscription was billed via the Shopify App Store, Shopify manages billing and refunds; Loox does not directly issue refunds for Shopify-managed subscriptions.
• Users have reported instances of being charged after cancellation and difficulty obtaining refunds, so keep billing evidence and follow up promptly if charges recur.

Loox plans and pricing

Pricing summary

Official Loox pricing is published in USD on the Shopify App Store; the ZAR estimates below use historical exchange-rate approximations and may vary at billing time.

Exact ZAR charges depend on your payment processor and current exchange rate.

Plan table

Your consumer rights in South Africa

General overview

There is no explicit Loox-specific mention of a South African 14-day cooling-off right in the public information available.

Digital subscription services may not carry the same statutory cooling-off periods as physical goods; check contract terms and billing source.

Practical steps for South African consumers

• Check whether the subscription was billed via Shopify (Shopify manages those charges) or directly by Loox.
• Retain invoices, bank statements, and correspondence to support refund or dispute requests with your payment provider.

Customer experiences

Positive feedback

Many merchants praise Loox for easy integration and its automated photo/video review collection, with high ratings on review platforms for those features.

See aggregated merchant reviews for details and feature notes.

Negative feedback

Some users report being charged after cancellation and difficulties obtaining refunds when issues occur.

Other complaints include a clunky dashboard and limited customization for importing old reviews; some low Trustpilot scores appear to be mixed with reviews of similarly named companies.

For user reviews, see: Capterra reviews and Trustpilot.

Documentation checklist

Before you contact support

• Subscription ID or invoice numbers showing charges from Loox or Shopify.
• Screenshots of your Shopify Apps page showing installation/uninstallation actions.
• Dates and amounts of disputed charges from bank or payment statements.

When you request cancellation or a refund

• Copies of email exchanges with Loox or Shopify support.
• Clear statement of the requested action (cancel subscription, refund amount, date range).
• Preferred contact details and any ticket/reference numbers received.

Common mistakes

Uninstalling vs cancelling

A common error is assuming that cancelling the Loox dashboard inside the app is effective when the subscription is billed via Shopify.

For Shopify-billed subscriptions you must uninstall the app or cancel via your Shopify dashboard to stop future charges.

Assuming automatic refunds

Another mistake is assuming a refund will be automatic after cancellation; Loox refunds are discretionary when not handled by Shopify.

Always keep billing proof and follow the documented cancellation route for the billing source you used.

Comparative recap

Quick comparison

Key takeaway

Determine who billed you first (Shopify vs Loox). That determines the correct cancellation path and whom to contact for refunds.

After cancelling

Immediate actions

• Verify that the app is uninstalled in Shopify and that no future renewals are scheduled.
• Check your bank or card statement for any further charges over the next billing cycle.

Further resources and help

If you want to read merchant feedback before or after cancelling, see user reviews on Capterra and Trustpilot:

Loox on Capterra

Loox on Trustpilot

Address

Registered address

Loox Online Ltd., 7 Zeev Jabotinsky St., Ramat Gan, 5252247, Israel.

This address reflects corporate/contact information associated with Loox; use support channels on your billing receipt for account-specific issues.

Contact advice

When contacting support, include your store name, subscription invoices, and a clear request for cancellation or refund so the provider can process your case faster.

Keep all correspondence and documentation until your billing or refund issue is fully resolved.