Cancellation Fastic: Easy Method

What is Fastic

Fastic is a fasting app with a paid renewal model

Fastic is a health and wellness app focused on intermittent fasting, meal tracking, and habit support. The company behind the service is Fastic GmbH, and the cancellation address published for contract matters is in Berlin, Germany at Pappelallee 78/79, 10437 Berlin.

If you signed up and later felt blur about what exactly started billing, you are not alone lah. Fastic runs on a subscription model with a 14-day free trial, and if you do not cancel in time, the paid term starts automatically under the plan you selected "without any charges" only during the trial window (fastic.com).

What users usually pay for inside Fastic Plus

The paid service is Fastic Plus. Based on Fastic's own descriptions, it includes personalised fasting plans, meal tracking, nutrition guidance, and health insights, which is the part many users actually get charged for after the trial ends.

There is also a rewards programme that can lead to a free 12-month Fastic Plus subscription in some cases, based on participation conditions published by Fastic (fastic.com). That is useful to know because some users think every long plan was directly purchased, when in some cases access may come through promotions or reward conditions.

How Fastic behaves for users in Malaysia

For Malaysia, there is no separate local office, local cancellation address, or confirmed local hotline. Support is mainly through the help centre and the billing email [email protected], while live chat is not available and phone support is not listed.

Pricing is not shown in MYR by default in the verified data, so Malaysian users often see foreign-currency pricing converted by the store or card issuer. That matters because exchange rates and bank charges can make the final amount on your card slightly higher than the headline price.

How to cancel Fastic without getting charged again

Checks to do before you press cancel

Many Fastic members get frustrated because the cancellation path is not obvious, and the biggest fear is simple: cancel already, but still kena charged. Before doing anything, take a screenshot of your current plan, note your next billing date, and save any receipt email from Fastic, App Store, or Google Play.

Also check where you originally subscribed. This is the step people miss most often. If you subscribed on the Fastic website, cancel on the website. If you subscribed through App Store or Google Play, cancel through that same store, can or not, because deleting the app alone does nothing to stop renewal.

• Screenshot the active plan name and renewal date
• Save the latest payment receipt or bank transaction
• Write down the email used for the account
• Export or save any health logs you want to keep

Cancel through the Fastic website account

If your subscription was bought directly from Fastic, the verified path is through your account on the website. Log in, go to the footer, open Manage subscriptions, then click Withdraw from contract and follow the on-screen instructions (fastic.com).

This is the cleanest route for direct web billing because it creates an account-level cancellation trail. After you finish the steps, take a screenshot of the final confirmation page. If the page reloads without a clear success message, repeat the process once and then contact support on the same day through the help centre at Fastic Help Center.

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, choose Fastic, then tap Cancel Subscription and confirm (fastic.com). On iOS, the cancellation status should change immediately inside your subscriptions list.

If you subscribed on Android, open Google Play Store, tap the menu or profile area, open Subscriptions, choose Fastic, then tap Cancel Subscription and confirm (fastic.com). This method is often where users in Malaysia get stuck because they look inside the app settings instead of the store billing page.

• App Store path: Profile icon > Subscriptions > Fastic > Cancel Subscription
• Google Play path: Profile or menu > Subscriptions > Fastic > Cancel Subscription
• Uninstalling the app does not cancel billing
• A cancellation screen in the store is stronger proof than an in-app logout

Cancel by email or by post if the account path fails

Fastic lists support by email and help centre, with no public phone number and no live chat. If the web path does not work, send a short message to [email protected] with your account email, plan, renewal date, and a direct line saying you want to cancel and do not authorise further renewal.

You can also send a written cancellation to the Berlin address if you want a paper trail. Some users now use certified digital letter services such as Postclic instead of traditional registered mail because they provide timestamped proof of sending, receipt and opening. Whether you use post or email, attach screenshots and keep copies.

After you cancel, what changes on your account

Access usually stays until the paid period ends

Fastic's terms say the paid subscription runs for the selected term, plus any trial period determined by Fastic (fastic.com). In practice, that usually means cancellation stops the next renewal, but access commonly continues until the end of the current paid cycle unless the cancellation is a valid withdrawal inside the trial period.

Example senang: if your quarterly plan renews on 30 August and you cancel on 10 August, you would normally keep premium access until 29 August, then renewal should stop on 30 August. If you are in the 14-day trial and withdraw in time, billing should not continue.

What happens if you do nothing

Fastic's terms say that if the subscription is not terminated at least 30 days before the end of the initial term, it will automatically renew for the same duration under the same conditions (fastic.com). That 30-day clause is stricter than what many app users expect, so do not wait until the last few days.

This is one of the main risk points for Malaysians using annual or quarterly plans. A user may think cancelling a few days before renewal is enough, but the terms say 30 days before the initial term end. If your purchase was through App Store or Google Play, cancel as early as possible and do not test the deadline.

Your data after cancellation

Fastic's available terms do not clearly spell out how long user data is retained after cancellation (fastic.com). If your fasting history, meal logs, or progress records matter to you, save them before cancelling because the retention period is not clearly stated.

There is also no verified export guide in the research data. So the practical move is simple: capture screenshots of important progress pages, save any coaching notes, and ask support in writing if you need confirmation about deletion or retention of account data.

Refund rules and trial withdrawals for Malaysian users

What Fastic clearly promises on refunds

The clearest refund point is the trial. Fastic says it offers a 14-day free trial, and if you cancel within this period, you are entitled to a full refund (fastic.com). After that, the available sources do not clearly state refund rights for unused time, billing mistakes, or partial periods.

So the honest answer is this: your best refund chance is during the 14-day trial. Outside that window, success is much less certain, and Fastic's published materials do not promise pro-rated refunds for leftover days in a monthly, quarterly, or annual cycle.

How this fits with rights in Malaysia

For Malaysia, the jurisdiction block provided for this guide says consumers have a 10-day cooling-off period from the contract date, with cancellation by written notice, under the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. Fastic's own withdrawal wording gives 14 days from conclusion of the contract, which is actually longer than the Malaysia block used here.

For a Malaysian consumer, that means you should act within the earlier practical deadline if there is any doubt, and send written notice fast. If you subscribed to Fastic and changed your mind within 10 days, send the cancellation request immediately by email and save proof. If you are still within 14 days under Fastic's policy, mention that too.

How to request a refund in real life

Use the billing channel that took your money. For direct Fastic billing, email [email protected] and state the transaction date, amount, account email, and your request for a full refund if you cancelled during the 14-day trial. Attach the confirmation screenshot and receipt.

For App Store subscriptions, also use Apple's subscription and refund tools inside your Apple account. For Google Play, use Google Play billing history and refund support. If your issue is an unauthorised or recurring card transaction and the merchant does not solve it, Malaysian banks usually handle this as a chargeback or card dispute, typically within about 60 to 120 days depending on the bank and card network, under Bank Negara Malaysia's consumer protection framework.

Fastic terms that affect cancellation more than most users realise

Auto-renewal and commitment period

The key clause says automatic renewal happens if the subscription is not terminated at least 30 days before the end of the initial term, and the renewal is for the same duration under the same conditions (fastic.com). That means a quarterly plan can renew for another quarter, and an annual plan can renew for another year.

The same terms also say the paid subscription runs at least for the term selected by the user, plus any trial period determined by Fastic (fastic.com). In plain language, once the paid term starts, you should assume the current cycle remains payable unless a valid refund or withdrawal applies.

Trial conversion, law, and dispute forum

Fastic states a 14-day free trial and says cancellation within that period gives a full refund (fastic.com). If you forget to cancel before the trial ends, the service can convert into the paid term you selected, which is the exact point where many disputes begin.

The terms also say German law applies and disputes go to courts in Berlin, Germany (fastic.com). For Malaysian users, that does not remove your option to complain locally to KPDN or pursue a consumer claim path in Malaysia over payment or unfair conduct, but it does show why keeping written proof is extra important.

Fastic plans and pricing in Malaysia

Current plans and converted MYR prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR, and you should check the official website for exact local prices.

Which plan costs most and where the savings are

The annual plan at $79.99 (RM378) is the biggest one-time charge, but it is the cheapest over 12 months. If you paid monthly at $14.99 (RM71), a full year would cost about $179.88 (RM849), so the annual plan saves around $99.89 (RM471), roughly 55.5% compared with paying month by month.

The quarterly plan at $29.99 (RM142) works out to about $10.00 (RM47) per month, which sits in the middle. There is no cancellation fee found in the terms, but foreign exchange conversion and card fees may still affect what appears on your Malaysian bank statement.

Your rights in Malaysia if Fastic keeps charging or ignores you

Which Malaysian rules matter here

For this guide, the applicable Malaysia framework provided is the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. The jurisdiction block also states a 10-day cooling-off period from contract conclusion and a 14-day notice period for contracts without a specified duration.

For Fastic specifically, the useful point is simple: if you subscribed online and want out early, send written notice quickly and keep proof. Fastic's own policy mentions 14 days for withdrawal, so if you are inside either the Malaysia block timing or Fastic's own timing, act immediately and document everything.

How to escalate to KPDN or TTPM

If Fastic continues charging after a valid cancellation, or refuses to address a trial refund that you requested in time, start by sending one final written complaint with your evidence bundle. Give a short deadline such as 7 calendar days for a reply and state the amount you want refunded.

If there is no proper response, you can escalate to the Ministry of Domestic Trade and Cost of Living, known as KPDN, and for monetary claims you can consider the Tribunal for Consumer Claims Malaysia, known as TTPM. Include your receipts, cancellation proof, screenshots of the app store or web account, and copies of emails sent to [email protected].

Useful consumer contacts for Malaysians

Use these bodies when your cancellation proof is solid but the billing issue is still not resolved. KPDN handles consumer matters and TTPM is the practical route for many lower-value disputes where you want a formal claim path in Malaysia.

• KPDN: Ministry of Domestic Trade and Cost of Living, Malaysia
• TTPM: Tribunal for Consumer Claims Malaysia
• Evidence to prepare: receipts, screenshots, bank statement, cancellation email, confirmation page
• Bank route for card disputes: ask your issuing bank for a chargeback on an unauthorised or recurring transaction

What customers say about Fastic cancellation

Overall verdict from the available reviews

Based on the research set here, cancellation looks difficult rather than smooth. The sentiment sample is 0 positive and 3 negative out of 3 unique reviews, with recurring complaints about charges after cancellation, confusing in-app steps, and weak support response.

The local issue pattern also matches this. Users report challenges cancelling through the app interface and trouble reaching support because contact methods are limited. That does not prove every case goes wrong, but it is enough to justify taking screenshots at every step.

Source summary and direct user quotes

• "I tried used the free options, and it signed me up to a subscription without me even knowing. It started charging me every three months, without my approval." (TrustPilot)
• "I installed the app and didn't adapt to the program, I've been trying to cancel for months without success... they give instructions that lead nowhere. No one to attend or respond... only automatic emails." (Reclame AQUI)
• "I contracted Fastic with the annual plan with monthly payment and was charged all at once. I went to the Play Store to cancel and didn't get a refund, only the non-automatic renewal in 12 months. I consider it a total scam and request a refund." (Reclame AQUI)

Only negative reviews were present in the supplied sample, so that is the honest picture here. The positive side, based on the product itself, is that Fastic offers a structured fasting tool and a clear help centre, but the cancellation experience is where readers should stay sharp.

Documents to prepare before and after cancellation

What to save before cancelling

A proper evidence file saves a lot of headache if billing continues. Before cancellation, save the plan screen, the renewal date, the payment method used, and the account email linked to Fastic.

• Screenshot of active subscription page
• Screenshot of next billing date
• Receipt email or app store invoice
• Bank or card transaction entry

What to keep for refunds and disputes

If you ask for a refund, include exact facts: transaction date, amount, currency, and whether it was inside the 14-day trial. For direct billing, add your message to [email protected] and any reply from support.

After cancelling, keep the final confirmation email or screenshot and monitor your bank statement for at least the next full billing cycle. If a fresh charge appears, you will already have the proof package ready for Fastic, KPDN, TTPM, or your bank.

Common Fastic cancellation mistakes that cost users money

Using the wrong cancellation channel

A classic mistake is cancelling inside the app even though the subscription was billed by App Store or Google Play. Real-world result: the app looks inactive, but the store subscription stays live and renews anyway.

Fix it by matching the billing source to the cancellation source. Website purchase means website cancellation. Apple billing means App Store cancellation. Google billing means Google Play cancellation.

Waiting too close to renewal

Fastic's terms mention termination at least 30 days before the end of the initial term for avoiding automatic renewal (fastic.com). If you leave it until the last week, you may be within your own comfort zone but outside the term wording.

The practical solution is to cancel right after you decide to stop. Do not hold the account until the final day just to squeeze more value, because that is exactly how surprise renewals happen lah.

Expecting a refund after the trial without proof

Another common mistake is assuming every unused day is refundable. The verified material only clearly promises a full refund if cancellation happens within the 14-day trial (fastic.com).

If you are outside the trial, ask anyway, but do it with evidence and a short timeline. State the exact amount charged and why you believe the charge was wrong, such as duplicate billing or cancellation already completed before renewal.

Not saving confirmation evidence

Users who rely on memory instead of screenshots often struggle later. One complaint in the review set describes months of trying to cancel with instructions that led nowhere, which shows why proof matters when the interface is confusing.

The fix is boring but effective: screenshot every page from Manage subscriptions to the final confirmation screen. If there is no confirmation email within a few hours, send a follow-up email the same day with your screenshots attached.

Quick comparison of all cancellation methods

Side by side table

Key takeaway for Malaysian users

No single route fits every case. Web cancellation is straightforward for direct subscriptions, while App Store and Google Play are necessary when the store handles billing. Registered mail is slower, but it gives stronger evidence if there is a serious dispute.

The best choice depends on where you paid and how urgent the deadline is. If your renewal is near, use the billing platform immediately and back it up with screenshots and an email to support on the same day.

What to do after cancellation so the charge does not come back

Immediate checks and bank monitoring

Right after cancelling, verify that the subscription status shows cancelled or expires on a specific date. Take one more screenshot, save the confirmation email, and set a calendar reminder for 3 days before the original renewal date and again 7 days after it.

Then monitor your bank or card statement for at least one full cycle. If an unauthorised or recurring charge appears, ask your issuing bank for a chargeback or dispute. In Malaysia, this is usually handled within bank and card-network rules, commonly around 60 to 120 days from the transaction or discovery of the problem.

Alternatives and useful links

If you still want a fasting app after leaving Fastic, a few alternatives stand out. Zero is simple and user-friendly with free access plus premium options. FastBreak focuses on privacy with on-device AI. Ultimate Fasting offers a one-time purchase model, which some users prefer because there is no recurring surprise.

• Fastic terms and subscription conditions
• Fastic free trial and guarantee page
• Fastic Help Center
• KPDN official website

Cancellation address and when to use it

Postal address for written notices

If you want to send a written cancellation or withdrawal notice, use the Berlin address published for Fastic GmbH:

• Pappelallee 78/79, 10437 Berlin, Germany

This is useful when the online route fails, when you need stronger documentary proof, or when you are making a formal refund demand tied to the 14-day withdrawal period.

Online process is still the faster route

For most Malaysian users, online cancellation is still faster than post because there is no Malaysia-based service office or hotline listed. The quickest path is the original billing channel, followed by a support email to [email protected] if the confirmation is unclear.

If you use post, send a short notice with your full name, account email, plan, renewal date, and a direct statement that you are cancelling or withdrawing from the contract. Keep the receipt, the letter copy, and the delivery proof together with your screenshots.