Cancellation Dofasting: Easy Method

What is Dofasting

Dofasting is a subscription fasting app, not a one-off purchase

Dofasting is a health and wellness app built around intermittent fasting, meal guidance, tracking tools, and coaching-style content. The service runs on recurring billing, so what many Malaysians sign up for is not a single program but an auto-renewing subscription that keeps charging until you cancel it through the correct channel.

The company’s public materials in the sources here do not clearly state a founding year, a parent company, a headquarters address, or a verified user count. What is clear is the billing model: the service offers paid plans, may offer limited-time trials, and states that subscriptions renew automatically unless cancelled at least 48 hours before the current period ends "for a period equal to the most recent service period" (dofasting.com).

What people are usually paying for

Users are mainly paying for fasting timers, meal plans, progress tracking, and guidance inside the app. Some members also expect personalised coaching, but user complaints suggest that parts of the AI coaching can feel pre-written rather than truly adaptive, which matters if you signed up expecting a more hands-on premium service.

Another common issue is that the free tier appears limited, which can push users toward a paid subscription quite quickly. That is one reason many people feel annoyed later lah, especially when they realise the subscription renewed automatically and the cancellation route was not as obvious as expected.

How Dofasting behaves for users in Malaysia

For Malaysia, the practical point is simple: Dofasting appears to operate as a digital service without a listed Malaysian cancellation office. Phone support is not available in the verified data, live chat is not available, and support is mainly handled by email at [email protected] or through the help page request form (dofasting.com).

Pricing shown in source material is in US dollars, so local readers should expect conversion into ringgit. Based on the verified conversion used here, the 1-month plan is $37.00 (RM175), the 3-month plan is $48.00 (RM227), and the 6-month plan is $69.00 (RM326). The company also says promotions and personalised discounts may appear after its quiz flow, so two users in Malaysia may not see exactly the same offer (help.dofasting.com).

How to cancel Dofasting without getting charged again

Do these checks before you press cancel

Many Dofasting users get frustrated because they are not sure whether they cancelled properly until the next billing cycle arrives. Before doing anything, log in and note your current plan, renewal date, and payment channel. Take screenshots of the account page, current subscription screen, and any page that shows the next charge date.

This matters because Dofasting’s Terms say you should cancel at least 48 hours before the end of the current period to stop auto-renewal (dofasting.com). If your subscription came through the website, cancel on the website. If it came through App Store or Google Play, cancel inside that store. Using the wrong channel is one of the most common reasons people think they cancelled when actually they did not.

• Screenshot your plan name and renewal date
• Check whether you subscribed on web, App Store, or Google Play
• Save any meal plans or progress data you want to keep
• Search your email for the original receipt and transaction date

Cancel through the Dofasting website account

If you bought directly on the web, start at the client login page: Dofasting client login. Sign in with your username and password, open your account area, and look for the active subscription section. The verified source says you can view your subscription status there and cancel if desired (dofasting.com).

In practical terms, the click path is usually account login, subscription status, then cancellation. If you see retention screens, discount offers, or a prompt asking whether you want to pause instead, keep going until you reach a final confirmation screen. Some users say the cancel button is hard to find or buried behind several steps, so do not stop at a page that only says your request is being reviewed unless you also receive a clear cancellation confirmation.

If you also want to delete the account itself, the help centre article is here: How to delete the account. Account deletion and subscription cancellation are not always the same thing, so check both status lines carefully before you log out.

Cancel through App Store or Google Play if you subscribed there

If your Dofasting payment was made through Apple, open App Store on your iPhone, tap your profile, go to subscriptions, find Dofasting, and cancel it there. The source confirms the App Store route as account settings, manage subscriptions, then cancel Dofasting (dofasting.com). After cancelling, take a screenshot showing the expiry date.

If your payment was made through Android, open Google Play Store, tap your profile, go to payments and subscriptions, open subscriptions, select Dofasting, and cancel. The source confirms the Google Play path as Google Play Store, subscriptions, find Dofasting, cancel (dofasting.com). This is the correct route only for store-billed subscriptions, not web-billed ones.

Email support and written proof options

Dofasting does not list a phone number in the verified support data, and support hours are not specified. If the website route fails or your cancellation status is unclear, send a short email to [email protected] on the same day. Include your account email, plan, transaction date, amount charged, and screenshots of the cancellation attempt.

The help system also says support can be contacted through the request form on the help page, and there is no live chat available. For readers who want stronger proof, a registered letter is another option, although no physical cancellation address for Malaysia was found. Some consumers now use certified digital letter services such as Postclic to create timestamped proof of sending and receipt when a company is slow to respond.

• Use the subject line: Cancel subscription and stop renewal
• State the account email used for Dofasting
• Attach screenshots of the subscription page and charge
• Ask for written confirmation by email

After you cancel: access, renewal, and your data

You should keep paid access until the end of the current billing period

If cancellation goes through properly, you normally keep access until the end of the paid period you already funded. For example, if your 3-month plan renews on 30 August and you cancel on 20 August, access should continue until 29 August, while the next renewal should not go through.

The company’s Terms focus on stopping the next auto-renewal rather than ending access immediately. That is why many people worry they will lose access too soon, but in a normal subscription setup, cancellation stops the next charge and your current term continues to run until its end date.

If you do nothing, Dofasting renews automatically

Dofasting says the service is offered on automatic renewal and will renew for a period equal to your most recent service period unless cancelled at least 48 hours before the current period ends (dofasting.com). So a 6-month plan can renew for another 6 months, and a monthly plan can renew for another month.

The Terms also say the company may change subscription plans and prices, and renewals will be charged at the company’s then-current rates (dofasting.com). In plain language, if you leave the subscription running, you are agreeing to ongoing recurring charges, possibly at a different price later.

Data retention is not clearly explained

The Terms do not specify what happens to your personal data, fasting history, or saved settings after cancellation. They also do not specify data retention or deletion rules after the subscription ends (dofasting.com). So if you want to keep progress records, screenshots are your safest backup.

If you plan to delete the whole account, use the help article and save proof of the request. Since the policy is not detailed on data retention, assume that cancellation alone may not erase your account automatically.

Dofasting refund policy and the terms that affect your wallet

The 14-day refund window is narrow and proof-heavy

If you feel upset because you were charged after trying to cancel, you are not alone. Dofasting’s stated refund policy is stricter than many users expect. Refund requests must be submitted within 14 days of purchase, and the company asks for detailed information plus visual proof of the issue (dofasting.com).

Refunds, when accepted, are sent back to the original payment method and may take up to 14 working days to appear in your account (dofasting.com). There is no clear promise of pro-rated refunds for unused time, and the policy does not specifically offer refunds just because you stopped using the app halfway through a plan.

How to request a refund in practice

The most efficient route is written support, because there is no phone support and no live chat in the verified data. Send your request to [email protected] and also use the help page request form if needed. Include the transaction date, amount, payment method, account email, and screenshots showing the issue, such as a duplicate charge or proof of a cancellation attempt.

If the charge was a billing error, the policy says to contact support within 14 days with detailed information and visual proof, and accepted refunds are processed back to the original payment method within up to 14 working days (dofasting.com). Ask clearly for a refund reference number or written case acknowledgement so you are not stuck chasing them later.

Terms to know before a trial or renewal catches you

Dofasting’s Terms say trials may be offered at a special price or without payment, and the company will begin charging on the first day after the trial ends on a recurring basis unless you cancel before the end of the trial (dofasting.com). This is the key clause that catches many people who assume the trial simply expires.

The Terms do not specify a minimum commitment duration, do not specify which country’s law governs the contract, and do not specify how disputes are handled (dofasting.com). They also do not state a Malaysian cooling-off period or a right of withdrawal for local users, so the company’s own Terms are not especially consumer-friendly on refunds.

When to escalate to your bank, App Store, or Google Play

If Dofasting ignores your refund request, rejects a clear billing error, or charges you after a documented cancellation, you can dispute the transaction with your card issuer. In Malaysia, people usually call this a chargeback or disputing an unauthorised or recurring card transaction. Banks commonly work with timeframes around 60 to 120 days from the transaction date or from when you discovered the problem.

That process sits within Bank Negara Malaysia’s financial consumer protection framework, including the Financial Services Act 2013, the Islamic Financial Services Act 2013, and complaint-handling requirements for financial institutions. If you paid through App Store or Google Play, also use the store’s own subscription and refund route because store-billed payments are usually handled by the platform rather than directly by the app provider.

Dofasting plans and pricing in Malaysia

Current subscription plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official service pages for the exact local price shown to your account.

Which plan costs the most and which gives better value

The most expensive plan on a month-by-month basis is the 1-month option at $37.00 (RM175) per month. The 3-month plan works out to about $16.00 (RM76) per month, and the 6-month plan works out to about $11.50 (RM54) per month. So the longer plans are much cheaper per month, but they also expose you to a larger renewal amount if you forget to cancel.

Compared with six separate monthly payments, the 6-month plan is far cheaper overall. Six months at the monthly rate would be $222.00 (RM1,048), versus $69.00 (RM326) on the 6-month plan. That is a saving of about 69%, but only if you actually use the app for the full term and remember the next renewal date.

Billing notes that matter before you subscribe

Dofasting says prices can change and renewals can be charged at then-current rates (dofasting.com). The help material also mentions seasonal promotions and personalised discounts through the website quiz flow (help.dofasting.com). So if you signed up at a promo rate, do not assume the next renewal will always be identical.

No cancellation fee and no early termination fee were found in the Terms reviewed here. The bigger risk is not a fee but forgetting the 48-hour deadline and getting renewed for a full new cycle.

Your rights in Malaysia if Dofasting will not cancel or refund properly

The Malaysian law angle in plain language

In Malaysia, subscription disputes like this usually fall under the Consumer Protection Act 1999 for unfair practices and consumer remedies. The Act does not create a universal cooling-off period for every online subscription, so you cannot assume an automatic 14-day change-of-mind right just because the service is digital.

For direct sales contracts, the Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10-working-day cooling-off period. Dofasting is a digital subscription service, not a classic door-to-door direct sale, so that rule may not fit neatly. Still, if a charge was misleading, hidden, or not properly authorised, Malaysian consumer protection bodies can still become relevant.

How Dofasting’s Terms compare with Malaysian expectations

Dofasting’s Terms do not specify a Malaysian withdrawal right, do not set out a local dispute process, and do not identify the governing law (dofasting.com). That leaves the consumer relying more on general Malaysian consumer protections and on payment-dispute channels if something goes wrong.

For prepaid future services, Malaysian consumer arguments can be stronger where a business keeps charging or refuses to address clearly unused or disputed service periods. That does not guarantee a refund, but it gives you a reasonable basis to complain if the company billed you after a proper cancellation or failed to disclose renewal clearly enough.

Where to complain in Malaysia

If Dofasting does not respond, start with a written complaint to the company and give a short deadline such as 7 calendar days. If there is no proper reply, you can escalate to KPDN and, where the claim fits, to the Tribunal for Consumer Claims Malaysia, known as TTPM. TTPM is often the more practical route for straightforward money disputes because it is designed for consumer claims rather than long court action.

The research block also names MCMC, but for payment, refund, and consumer fairness issues, KPDN and TTPM are the more relevant names for most Malaysians. Prepare your receipt, screenshots, cancellation proof, and bank statement before filing. A weak paper trail is usually what slows cases down.

• Write to Dofasting and save the email thread
• Prepare screenshots of the plan and cancellation attempt
• Keep card or app store receipts showing the charge
• Escalate to KPDN or file with TTPM if ignored

What users say about cancellation, refunds, and surprise charges

Overall verdict from available reviews

The review trend in the material provided is poor for cancellation. Out of 5 unique reviews, 5 were negative and 0 were positive. That does not prove every user has a bad experience, but it does show a clear pattern: surprise renewals, refund frustration, and cancellation steps that some users found hard to complete.

To stay balanced, Dofasting still offers features some users want, such as fasting tracking, meal guidance, and structured plans. Even so, the cancellation side looks difficult rather than senang based on the review set here, especially if you miss the renewal deadline or expect a pro-rated refund.

Recurring themes in complaints

Individual user reports worth noting

• "I cancelled on FEBRUARY 21st, 2024. DDOFASTING WENT AHEAD AND CHARGED ME FOR 3 MONTHS $79US [about RM373]." (SmartCustomer)
• "I immediately saw the charge, cancelled my subscription, and asked if there would be any way I could get a refund... They told me that there was no way they could offer a refund for a six month subscription." (Scam Detector)
• "I had to cancel three times before my cancellation was accepted." (TrustPilot)
• "If you change your mind, you are not guaranteed to get a refund." (Reviewopedia)

Local issue patterns from the research also fit these complaints. Some users feel the free tier pushes them toward paid plans, while others say the AI coaching feels generic. Those are not cancellation issues by themselves, but they often become the reason people try to quit early.

Documents to collect before and after you cancel

What to save before cancellation

If you want a clean exit, gather your evidence before touching the cancellation button. Save a screenshot of the account page, the current plan name, the next billing date, and the exact amount. For a Malaysia-based reader, this is the easiest way to prove what you saw on screen if the subscription later renews anyway.

• Screenshot of subscription status
• Screenshot of renewal date
• Receipt email or app store receipt
• Any promo or trial terms shown at sign-up

What to include in a refund file

If you plan to request money back within the 14-day policy window, prepare a simple file with your transaction ID, account email, date of purchase, amount charged, and visual proof of the problem. Dofasting specifically asks for detailed information and visual proof for refund requests (dofasting.com).

After cancellation, save the confirmation email or a final on-screen confirmation. Then watch your bank or store statement for the next cycle. If another charge appears, you will already have the documents needed for a bank dispute, KPDN complaint, or TTPM filing.

Common Dofasting cancellation mistakes that cost people money

Using the wrong cancellation channel

A very common mistake is cancelling on the website when the subscription was actually billed through App Store or Google Play. In that situation, the website account may still show activity, but the billing authority is the store. The fix is simple: trace the original receipt and cancel in the same place you were charged.

Real-world example: a user signs up on iPhone, later logs in on the web, clicks around the account page, and assumes that is enough. Then Apple renews the plan because the App Store subscription was never switched off.

Missing the 48-hour deadline

Dofasting says cancellation should happen at least 48 hours before the current period ends (dofasting.com). People often wait until the last day, especially on a trial or discounted offer, and then get charged for another full cycle. If your renewal date is Friday, do not wait until Thursday night can or not. Cancel earlier.

A safer habit is to cancel the same day you decide the app is not for you. You keep access until the paid term ends, but you reduce the risk of a deadline miss.

Stopping at a retention page instead of finishing

Some users report that the cancel path is not straightforward and the cancel button can be hard to find. A classic trap is seeing a pause offer, discount screen, or "are you sure" page and thinking the request is complete. It is not complete until you see a final success message or receive written confirmation.

If the page tries to retain you with another offer, decline it and continue. Then screenshot the final result. This one small step saves a lot of headache later lah.

Expecting a partial refund for unused time

Many subscribers assume that if they cancel just after renewal, they can get a refund for the unused months. The policy provided here does not promise refunds for unused periods. It only states that refund requests should be made within 14 days of purchase with details and visual proof (dofasting.com).

That means a refund may be possible for a billing error, duplicate charge, or similar issue, but it is risky to rely on a goodwill refund just because you changed your mind after renewal.

Failing to keep proof after cancelling

One negative review said the user had to cancel three times before it was accepted. Whether that was a system issue or user confusion, the lesson is the same: keep screenshots and emails. Without proof, support can simply say there is no record.

The practical fix is to save the cancellation screen, the confirmation message, and the next bank statement. That gives you a complete timeline if you need to escalate.

Side-by-side cancellation methods for Dofasting

Comparison table

How to choose based on your situation

If you know exactly where you subscribed, use that matching route. Web is usually the fastest for direct subscriptions. App Store and Google Play are suitable only for store-billed plans. Registered mail is slower but gives stronger evidence if your case is already turning into a dispute.

No single method fits every user. The smart move is often to cancel through the correct billing channel and also send an email confirmation request on the same day, especially if the amount is large or the renewal date is close.

What to do after cancelling and where to go next

Immediate checks and bank monitoring

Right after cancellation, confirm the next billing date has disappeared or changed to an expiry date. Save that screen and set a calendar reminder for 2 days before the original renewal date and again on the expected statement date. This gives you two chances to catch a bad renewal quickly.

Monitor your bank, card, App Store, or Google Play history for at least one full cycle. If an unauthorised recurring charge appears, contact your bank and ask to dispute the recurring transaction or file a chargeback. In Malaysia, banks commonly handle such disputes within card-network timelines of around 60 to 120 days, depending on the case.

Alternatives if you still want a fasting app

If you are cancelling because the value does not match the price, there are lower-pressure options. Fasted offers a free tier and premium at $29.99 (RM142) per year. Zero offers a free tier and premium at $69.99 (RM330) per year. Life Fasting Tracker also has a free tier, with premium at $49.99 (RM236) per year.

For many users, these alternatives are easier to test because the annual pricing can still be lower than a single short Dofasting plan. The right choice depends on whether you want simple time tracking, more content, or community support.

Useful links

• Dofasting client login
• Dofasting terms and conditions
• Dofasting help article for account deletion
• Dofasting App Store listing for Malaysia
• Dofasting subscription cost help article
• Tribunal for Consumer Claims Malaysia

Dofasting cancellation address for Malaysia

No Malaysian physical cancellation address was found

No physical cancellation address for Dofasting in Malaysia was found in the verified research. The service appears to operate digitally, so the practical cancellation routes are the web account, App Store, Google Play, email support, and the help-centre request form.

Because there is no clearly published Malaysia office for cancellations in the source set here, do not waste time hunting for a local branch. Use the official digital channels, keep written proof, and escalate to your bank, KPDN, or TTPM if the company charges you after a documented cancellation.

Best way to handle address-related uncertainty

If you feel uneasy because there is no postal address, treat documentation as your protection. Save screenshots from the account portal, copy your email to [email protected], and keep the help-centre request reference if one is issued.

That gives you a dated paper trail even without a physical address. For most Malaysians, that is the fastest and strongest practical route to close the subscription properly and avoid another unwanted charge.