Cancellation Function Of Beauty: Easy Method

What is Function Of Beauty

How the service works and what Malaysians are actually buying

Function Of Beauty is an online personalised beauty brand selling custom haircare and skincare through its website, with subscription ordering built into the checkout flow. In practical terms, most people sign up for recurring deliveries of made-to-order products instead of buying from a shop shelf, and as of July 2026 the brand does not have a physical retail presence in Malaysia.

That matters for cancellation because this is not a local salon membership or a Shopee-style marketplace order. Your formula is custom-made for your hair or skin profile, and the company says processed custom orders are non-refundable, so the main control point is stopping the next scheduled shipment before it is charged and prepared "for the following subscription order" (functionofbeauty.com).

Main features that drive the subscription value

People usually pay for three things here: personalisation, recurring convenience, and subscriber pricing. The published pricing data shows personalised haircare starting at $21.60 (RM101.95)* for subscribers and $27.00 (RM127.44)* for one-time purchases, plus a 20% discount on the first subscription order according to the brand’s subscription information.

The subscription is useful if you regularly reorder the same formula and do not want to rebuild your profile every time. If you only wanted to test one bottle, this is where many users feel annoyed later, because a subscription can continue unless they cancel before the next scheduled delivery, and changes made after payment do not affect the current order (functionofbeauty.com).

What the Malaysia experience looks like

For Malaysian buyers, Function Of Beauty operates like a cross-border e-commerce subscription. Prices are published primarily in US dollars, shipping to Malaysia can take longer than local beauty orders, and there is no published Malaysia phone number, no live chat, and no stated customer support hours. Support is handled by email at [email protected] (functionofbeauty.com).

There is also no clear local language support page for Malaysia in the verified source. So if you are cancelling from Malaysia, expect to manage everything online, keep your own screenshots, and watch the payment date closely. If you want a local alternative after cancelling, brands such as Paloma or products like Trybello Hair Helper Spray may feel more senang because delivery and follow-up can be easier within Malaysia.

How to cancel Function Of Beauty without getting charged again

Checks to do before you press cancel

A lot of readers come here because they are already frustrated, either because the steps are not obvious or because they worry a charge will still go through. Before cancelling, log in and check your next scheduled delivery date, because Function Of Beauty says cancellation applies to the following scheduled delivery and not the current order already in progress (functionofbeauty.com).

Take three screenshots before changing anything: your subscription page, the next billing or shipment date, and the products in the active subscription. Also save the email address tied to the account and the last payment amount, such as $29.00 (RM136.88)* monthly for the custom haircare subscription data provided. These records help a lot if a later charge appears.

• Screenshot the subscription dashboard and current status.
• Note the next scheduled order date in your calendar.
• Save the last order email and payment receipt.
• Check whether you subscribed on the website, App Store, or Google Play.

Cancel through the website account

If you subscribed directly on the website, this is the main route. Log in to your account, go to My Subscriptions, then choose Cancel Subscription. Function Of Beauty states that once the cancellation is completed, you should receive a confirmation email within 24 hours (functionofbeauty.com).

If that email does not arrive within 24 hours, do not assume the cancellation worked. Email [email protected] the same day and attach your screenshot of the cancellation screen. This is the best way to create a paper trail, especially because no support phone number is published and no live chat is available in the verified support data.

You can also keep the official FAQ page open while doing this in case the interface wording changes slightly: Function Of Beauty FAQ. If the site sends you to a pause, skip, or edit screen, read carefully and make sure you finish on a page that clearly says the subscription is cancelled, not merely delayed.

Cancel through App Store or Google Play

If your Function Of Beauty subscription was started through Apple or Android billing, cancel inside that store, not only inside the brand account. The company’s FAQ gives separate store instructions, and this is a common place where users slip up because cancelling the website login does not always stop store-managed recurring payments.

On iPhone or iPad, open the App Store, tap your profile icon, choose Subscriptions, find Function Of Beauty, then tap Cancel Subscription. On Android, open Google Play Store, tap the menu icon, choose Subscriptions, select Function Of Beauty, then tap Cancel Subscription (functionofbeauty.com).

Both store methods stop future charges only. They do not cancel the current order already billed. After store cancellation, take a screenshot showing the expiry or end date, because this is often the clearest proof if you later need Apple, Google, or your bank to review a disputed recurring charge.

Email support and a postal backup option

Function Of Beauty does not publish a customer service phone number in the verified support data. The direct support channel is email at [email protected], with no stated operating hours. If your account page fails, or you cannot log in but receive a pre-shipment warning email, send a short cancellation request from the email tied to your account and include your full name, order number, and screenshot of the issue.

For people who want extra proof, you can also send a registered letter to any valid business address you can independently confirm, though no cancellation address was found in the verified research. Some Malaysians now use digital registered mail platforms such as Postclic for timestamped proof of sending and receipt, which can be easier than lining up at the post office, but it is only a backup channel here, not the main one.

• Use the account page if you can still log in.
• Use email if no confirmation arrives within 24 hours.
• Use store billing cancellation if you subscribed through Apple or Google.
• Use registered mail only as extra documentation when necessary.

After you cancel, what changes and what stays active

Your current order usually still goes through

This is the part many people miss and then feel cheated by. Function Of Beauty says cancellation applies to the following scheduled delivery, not the current order, so if payment has already been taken for the present cycle, that order is normally still processed and shipped (functionofbeauty.com).

In simple terms, cancelling today may stop next month’s bottle but not the bottle already queued now. If your next order date is, for example, 28 July, and the charge has already happened on 27 July, the cancellation usually only blocks the August cycle. That is why checking the schedule before action is so important.

What happens if you do nothing

If you leave the subscription active, the next scheduled order can be created and charged automatically under the recurring setup in your account. The Terms data provided does not clearly spell out an auto-renewal clause, but the FAQ clearly refers to future scheduled deliveries, which shows the subscription continues until you stop it (functionofbeauty.com).

No minimum commitment period was identified in the research data, so you are not locked into a fixed term. Even so, waiting too long can still cost you one more cycle because the company ties changes to the next future order rather than reopening the already processed one.

What about your account data

The Terms data does not specify data retention after cancellation. So your safest move is to save what you may want later: formula details, order history, receipts, and screenshots of the cancellation outcome. If your formula worked well and you may reorder one day, keep a copy of the profile settings before closing the loop.

If you want personal data clarification, email [email protected] and ask what account data remains after cancellation. Since the public Terms data is silent on this point, do not assume the account disappears immediately after you stop the subscription.

Function Of Beauty refund policy and the real chances of getting money back

The standard rule is strict: custom orders are non-refundable

Many subscribers worry about two things: losing access too soon and paying for something they cannot get refunded. On refunds, the company’s position is quite clear. Because the products are customised, all orders are non-refundable after processing, and the brand says it cannot accept returns or apply refunds once an order has been processed (functionofbeauty.com).

That means most successful cancellations are preventive, not corrective. If you cancel after payment has already been made, the change will not alter the current subscription order and will only apply to the following order. So if you were hoping for a pro-rated refund for an unused period, the verified data gives no support for that.

How withdrawal rights work in Malaysia

In Malaysia, the Consumer Protection Act 1999 does not create a universal cooling-off period for every online subscription. A 10-working-day cooling-off period exists for direct sales contracts under the Direct Sales and Anti-Pyramid Scheme Act 1993, but that is not automatically the same thing as a normal cross-border website subscription like Function Of Beauty.

So for this service, there is no clearly stated cooling-off right in the company terms and no general Malaysian rule that guarantees you can reverse any online beauty order just because you changed your mind. If the issue is misrepresentation, unfair charging, or a billing error, that is different and you can escalate to KPDN or TTPM with documents.

How to ask for a refund when there is a billing error

The one clear exception path in the verified data is a billing error. Function Of Beauty says customers should contact [email protected] in the event of a billing error and that support may offer a refund or adjustment as appropriate (functionofbeauty.com). Send the email fast, ideally on the same day the charge appears.

• Put your order number and transaction date in the subject line.
• State the amount charged, for example $29.00 (RM136.88)*.
• Attach screenshots of the cancellation confirmation or failed login problem.
• Ask for a written decision and timeline.

Chargeback, card dispute, and store refunds as last resort

If support ignores you and the charge appears unauthorised or recurring after cancellation, contact your issuing bank and ask to dispute a recurring card transaction or request a chargeback. In Malaysia, banks usually handle these disputes within card-network rules, commonly around 60 to 120 days from the transaction date or from when you discovered the problem, under Bank Negara Malaysia’s consumer protection framework.

If you paid through Apple or Google, use their billing dispute tools as well, because store records can help. A chargeback should be the last resort after you have proof that you cancelled or tried to cancel on time. Your success rate is usually higher when you provide the confirmation screen, the missing-email timeline, and the exact amount charged.

Terms and subscription conditions that matter before the next shipment

Commitment, renewal, and free trial points

The research data says no minimum commitment duration was specified in the Terms, and subscriptions can be cancelled at any time before the next scheduled delivery. That is helpful for flexibility, but not the same as saying a current billed order can be reversed. On the free trial side, no free trial terms were found in the Terms data.

The Terms data also says the company does not explicitly mention auto-renewal clauses there, even though the service behaviour clearly involves scheduled recurring deliveries. So the practical reading is simple: if a future delivery is scheduled and you do not cancel in time, expect the next order process to continue.

Law, disputes, and account data gaps

The Terms data provided does not specify which country’s law governs the contract, does not explain dispute resolution, and does not specify data retention after cancellation. Those gaps matter more for Malaysian buyers because this is a cross-border purchase and there is no local retail branch to walk into if something goes wrong.

If a dispute turns messy, rely on hard evidence instead of assumptions. Save your order emails, support messages, and screenshots, then take the matter to KPDN or TTPM if there is an unresolved payment issue. For the public terms and FAQ currently linked by the company, the usable source for subscribers remains the FAQ page at Function Of Beauty FAQ.

Function Of Beauty plans and pricing for Malaysia

Subscription prices you are likely to see

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official website for exact Malaysia pricing, taxes, and shipping charges.

How the subscription value compares

With the verified pricing data, the main recurring plan shown is the custom haircare subscription at $29.00 (RM136.88)* monthly. Other published website information also says haircare starts at $21.60 (RM101.95)* for subscribers and $27.00 (RM127.44)* for one-time purchases, which suggests your exact formula or bundle can affect what you finally pay.

The cheaper route is usually subscriber pricing, especially if the first order gets the stated 20% discount. The catch is that savings disappear quickly if you forget to cancel and receive products you no longer want. There is no evidence in the verified data of an annual plan, no stated cancellation fee, and no early termination fee found in the Terms data.

Shipping and hidden-cost watchpoints for Malaysians

Malaysia-specific shipping charges are not published in the verified source, but international shipping to Malaysia may lengthen delivery times. That creates a common frustration: customers sometimes think a slow shipment means the order can still be cancelled, but if it has already been processed, the no-refund rule still usually applies.

Watch for three cost layers before your next renewal date: base product price, shipping, and any taxes shown at checkout. If your routine changes often, a one-time order may be cheaper overall than staying on a monthly subscription just for the discount.

Your rights in Malaysia if the cancellation goes wrong

The laws that matter for a Function Of Beauty dispute

For Malaysian consumers, the main baseline law is the Consumer Protection Act 1999. It helps in cases involving misleading conduct, unfair practices, and consumer claims, but it does not give a blanket cooling-off period for every online subscription. That means a simple change of mind after a custom order is processed is harder than a dispute about an unauthorised charge.

The Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10-working-day cooling-off period for direct sales contracts, but that does not clearly map onto this kind of website-based international personalised beauty subscription. Since Function Of Beauty’s own published terms do not state a cooling-off right, your strongest cases in Malaysia are usually billing error, non-response, or unfair recurring charging.

How to complain through KPDN and TTPM

If Function Of Beauty charges you after you cancelled, or refuses to address a clear billing issue, start with a final written complaint to [email protected]. Give them a short deadline such as 7 calendar days and attach proof. If there is still no proper answer, escalate to the Ministry of Domestic Trade and Cost of Living, usually referred to as KPDN.

For money claims, the Tribunal for Consumer Claims Malaysia, or TTPM, is often the more practical route. Prepare your account screenshots, emails, card statement, order numbers, and a timeline showing when you cancelled and when the charge appeared. The tribunal process is designed for consumer claims and is usually more accessible than a full court case.

Useful Malaysian contacts

You can use these official channels for follow-up and complaint guidance:

• KPDN official website
• TTPM official website

If your payment issue involves a bank card dispute, also contact your issuing bank immediately and ask for the recurring transaction dispute process. In Malaysia, this sits within Bank Negara Malaysia’s financial consumer protection framework, so speed matters if you want to stay inside the usual 60 to 120 day dispute window.

What customers say about cancellation and recurring charges

Overall verdict from the available reviews

Based on the review data provided, the cancellation experience looks difficult rather than smooth. The sentiment trend is 0 positive and 3 negative out of 3 unique reviews, with the biggest complaints being charges after cancellation, login problems after account closure, and weak customer support response.

To be fair, personalised products do give a real benefit when the formula suits you, and some users stay for years because they like the product itself. But in the cancellation context, the available review sample is clearly negative, and that lines up with two Malaysia-relevant concerns in the research: no refunds for customised products and potentially long international shipping timelines.

Recurring themes in the complaints

Sources summary and direct user quotes

• "I canceled my account and subscription with them months ago... because I already canceled my account, I was unable to log in... They still have not responded and I have sent about 10 emails at this point." (HighYa)
• "I have multiple unauthorized transactions that have been made to my credit card... even after I got a new card... and cancelled my subscription." (Better Business Bureau)
• "Six to twelve months later, they illegally started using my credit card number again and sending me product. It was a huge hassle getting charges reversed." (Better Business Bureau)

Documents to keep before, during, and after you cancel

What to save before cancellation

Do not rely on memory. Save a screenshot of the My Subscriptions page, the next scheduled order date, the product list, and the payment method used. If the subscription was billed through Apple or Google, also save the store subscription page showing the active status before you cancel.

Your basic file should include the latest receipt, the order number, and the price charged, such as $29.00 (RM136.88)* if that matches your plan. This makes later complaints much easier because KPDN, TTPM, your bank, or the store platform will ask for exact dates and amounts.

What to save for refund or dispute purposes

If you are contesting a charge, collect the transaction date, bank statement line, cancellation timestamp, and any confirmation email. If the confirmation email never arrives within the promised 24 hours, save proof that you waited and then emailed support immediately.

• Subscription screenshots before cancellation.
• Cancellation confirmation page screenshot.
• Confirmation email or proof it never arrived.
• Card statement showing the disputed charge.
• Email thread with [email protected].

Common cancellation mistakes that cost people money

Cancelling too late for the current order

The biggest mistake is assuming a cancellation stops an order that has already been billed. Function Of Beauty says changes after payment do not affect the current order, only the following one (functionofbeauty.com). If your shipment date is close, cancel immediately and accept that the present cycle may still proceed.

A real-life version is someone seeing the pre-shipment reminder today and waiting until tomorrow to act. By then the charge may already be locked in. The fix is simple: set a reminder at least 5 days before the next scheduled order date.

Using the wrong channel for the original signup

Another common mistake is cancelling on the website when the subscription is actually managed by App Store or Google Play. That can leave the store billing active. Always trace back how you first subscribed before you start clicking around.

If you use an iPhone and see Function Of Beauty inside App Store Subscriptions, cancel there as well. The same goes for Android through Google Play. One missed billing channel can mean one more unwanted charge.

Trusting the process without waiting for proof

Many users assume the cancellation worked because they clicked a button once. But Function Of Beauty says you should receive a confirmation email within 24 hours. If that message does not arrive, treat the cancellation as unverified and follow up immediately by email.

This matters because one review described not being able to log in after account cancellation while still receiving a future charge warning. The practical solution is to keep screenshots before the account state changes and to escalate quickly if access breaks.

Expecting a normal refund on a custom product

Some subscribers cancel after payment and expect the usual e-commerce return treatment. That is unlikely here because the brand’s public policy says customised products are non-refundable after processing. The better strategy is prevention, not negotiation after the bottle is already in production.

If the issue is not buyer’s remorse but a genuine billing error, use the billing-error route instead and label it clearly in your email. That distinction can or not make the difference between a refusal and a manual adjustment.

Side-by-side cancellation methods for Function Of Beauty

Comparison table

Key takeaway for Malaysian users

The fastest route is the one matching your billing source: website for direct subscriptions, App Store for Apple billing, and Google Play for Android billing. Registered mail is slower but useful when you need documentary backup and cannot rely on the online account alone.

No cancellation fee or early termination fee was found in the Terms data. The real risk is not a fee but missing the billing cutoff and ending up with one more processed order that the company then treats as non-refundable.

What to do in the days after cancellation

Immediate checks and card monitoring

Right after cancelling, save the confirmation screen and wait for the email confirmation that should arrive within 24 hours. Then set a calendar reminder for the next expected billing date plus another reminder 7 days later, so you can check whether any charge still appeared on your card or e-wallet statement.

Monitor statements for at least 2 to 3 billing cycles if you have had past account access issues or support delays. If an unauthorised recurring charge appears, contact your bank and request a chargeback or a recurring transaction dispute. In Malaysia, banks commonly work within a 60 to 120 day dispute window, depending on the network rules and when you discovered the issue.

Alternatives if you still want personalised beauty products

If you liked the custom concept but not the subscription hassle, there are workable alternatives. Rituala focuses on personalised haircare routines by matching products across the market, Paloma is a homegrown Malaysian brand blending science and nature, and Trybello Hair Helper Spray is a scalp-focused treatment at about RM150.

These options are not identical replacements, but they give you a useful benchmark. If your main problem with Function Of Beauty is the recurring model, a simpler local purchase flow may suit you better lah.

Useful links

• Function Of Beauty official website
• Function Of Beauty FAQ
• KPDN official website
• TTPM official website

If you are looking for a cancellation address, here is the reality

No verified cancellation address was found

No physical cancellation address was found in the verified research data for Function Of Beauty. For Malaysian users, this means the real cancellation path is online through the account dashboard, App Store, Google Play, or by email to [email protected].

This online-only setup is workable, but it puts more responsibility on you to keep records. Since there is no published phone support and no verified cancellation mailing address in the source provided, screenshots and confirmation emails are your strongest protection.

Best practical closing advice

If you want the smoothest exit, cancel before the next billing date, wait for the 24-hour confirmation email, and keep every record in one folder. If that email never arrives, send a follow-up to [email protected] immediately and prepare to escalate if a later charge shows up.

For a customised product subscription with a strict no-refund posture after processing, speed is everything. Cancel early, document everything, and do not leave the account unchecked just because you think it is probably done already.