Cancellation Function Of Beauty: Easy Method

What is Function Of Beauty

How the service works

Function Of Beauty is a personalized beauty brand that sells custom haircare, skincare, and bodycare through its website at Function Of Beauty. The core model is simple: you answer an online quiz, the brand builds a custom formula, and your order can be set to auto-renew unless you cancel before the next billing date "before the next billing date" (functionofbeauty.com).

The company is based in the United States, and the cancellation mailing address publicly used for formal communications is in New York. For customers in the Philippines, the important part is not the office location but the billing setup: subscriptions renew automatically, there is no stated minimum commitment period, and the current order may still ship if it has already been billed or filled (functionofbeauty.com).

What people actually pay for

You are mainly paying for customization, recurring delivery, and member-style perks tied to the brand's subscription system. Function Of Beauty also promotes a 20% discount on the first subscription order and a program called Function With Benefits that includes perks such as exclusive color options, early access to launches, and free shipping on recurring orders (functionofbeauty.com).

Here is the practical catch: custom products usually mean stricter refund rules. Once a personalized order has been billed or processed, refunds are generally not offered, which is a major reason many users get frustrated when they cancel too late or expect a prorated refund after the charge already went through (functionofbeauty.com).

What to know if you are in the Philippines

For Philippine users, the process can feel more confusing than it should be. Support is mainly handled through email at [email protected] and phone at +1-917-672-8608, with no live chat listed on the official contact page, so response times may stretch beyond a single day when queues are busy (functionofbeauty.com).

Local pricing in pesos is not fully published for every subscription configuration. What is published is a shipping reference for the Philippines of HK$160 (about ₱1,160 if using a rough HKD to PHP market conversion) and free shipping on orders over HK$500 (about ₱3,625) on the shipping page, while the first subscription order gets 20% off on the account options page (functionofbeauty.com).

How to cancel Function Of Beauty without getting charged again

Checks to do before you click cancel

Many users in the Philippines complain about unclear steps, repeated charges after cancellation, and delayed replies from support. The truth is, Function Of Beauty's cancellation process is manageable, but only if you do your prep work before the next billing date and ideally at least 48 hours early because the company says you should cancel at least 48 hours before billing to avoid a new charge (functionofbeauty.com).

Before canceling, open your account and save three things: a screenshot of your active subscription page, your next billing date, and your latest order number. If you customized formulas you may want to keep later, also take screenshots of your profile or formula details because personalization profile data is typically retained after cancellation unless you separately request account deletion through support (functionofbeauty.com).

• Screenshot the subscription page showing status and next billing date.
• Save your last receipt or order confirmation email.
• Write down the email address linked to the account.
• Set a phone reminder 3 days before billing.

Cancel through the website account dashboard

This is the main direct method for most subscribers. Log in to your account on the official site, open the subscription area, go to My Subscriptions, choose the active subscription, and select Cancel Subscription. Then confirm the cancellation on the final screen. The official help pages linked from the site are Account Options and Contact Us.

Take note of one key rule: if your current order has already been billed or filled, the cancellation usually applies only to the next scheduled delivery, not the order already in process. That is why canceling on the billing date itself is risky. If you are trying to stop a shipment due in a few days, check whether the charge has already appeared on your card before assuming the cancellation will stop it.

• Open your Function Of Beauty account.
• Go to My Subscriptions.
• Select the active subscription.
• Tap or click Cancel Subscription.
• Confirm the cancellation.
• Save a screenshot of the final confirmation page.

Cancel by email, phone, or formal letter

If the website method fails, email is your best backup because it creates a paper trail. Send your message to [email protected] with a subject such as "Request to Cancel My Function of Beauty Subscription" and include your full name, registered email address, order number, and a clear sentence asking for cancellation. The research data indicates replies usually arrive within 24 to 48 hours.

You can also call +1-917-672-8608, although official support hours are not specified on the contact page. If you use the phone, ask the agent to send email confirmation before ending the call. Without written confirmation, you may have a harder time proving you canceled before the billing cutoff.

If you want a formal written route, you can send a cancellation letter to the company address. Some consumers now use digital registered-mail services such as Postclic instead of traditional international registered mail because they provide time-stamped proof of sending, delivery, and opening. Use this only as an extra layer of proof, not your only cancellation step.

What about App Store or Google Play

The available research includes App Store and Google Play cancellation paths, so if your billing really came through Apple or Google, cancel there and not only on the Function Of Beauty website. On iPhone, the path is Settings > your name > Subscriptions > Function of Beauty > Cancel Subscription. For Android, open Google Play Store, go to your profile or menu, then Subscriptions, find Function of Beauty, and cancel there.

Here is the practical rule: follow the receipt. If your charge appears on an Apple receipt, use Apple. If it appears on a Google Play receipt, use Google Play. If the charge came directly from Function Of Beauty, use the website dashboard or email support. Many repeat-charge complaints happen because users cancel in the wrong place.

What changes after your cancellation goes through

Orders, renewals, and delivery timing

Once cancellation is confirmed, future auto-renewal should stop. However, a current order may still ship if it was already billed or already being filled. Function Of Beauty states that cancellations apply to the next scheduled delivery if the current order is already billed or filled, so your access outcome is really about shipment timing, not streaming-style access dates (functionofbeauty.com).

If you do nothing, the subscription automatically renews before the next billing date. There is no minimum commitment period listed in the available terms data, which is good news for users in the Philippines because you are not locked into a long contract. The risk is simply forgetting the cutoff and getting billed for the next custom order.

Your profile and stored information

Cancellation does not automatically delete your account or personalization profile. The terms data says profile data is typically retained unless you specifically ask support to delete the account. If you think you may reorder later, this can be convenient because your formula settings may still be there.

If you do not want your data kept, send a separate email after cancellation asking for account deletion and mention the account email address used for your profile. Save that request together with the cancellation confirmation. This matters if you later dispute a charge and need to show the full timeline of your account actions.

Refund rules, charge disputes, and the Terms that matter

When Function Of Beauty will and will not refund you

This is the section that frustrates many users. Function Of Beauty generally does not offer refunds once a custom order has been billed or processed because the products are personalized. The same standard policy also treats one-time non-subscription orders as non-refundable, so canceling late usually stops future renewals only and does not undo the charge that already happened (functionofbeauty.com).

There is also no prorated refund for unused periods after cancellation in the available research. In plain terms, if your subscription charged yesterday and you cancel today, you should expect no refund for that billed cycle. The main exception is a wrong or defective product, where support may consider a refund if you contact them within 30 days of receiving the order.

How to ask for a refund step by step

If you received the wrong item, a defective item, or an unauthorized continued charge, send an email to [email protected] as soon as possible. Include your full name, account email, order number, delivery date, amount charged, photos of the issue if the product is defective, and a clear request for refund. The research data says approved refunds are typically processed in about 7 to 10 business days.

Use concrete wording. Say whether you want a refund for a defective order, a duplicate charge, or a charge after cancellation. Attach screenshots of the cancellation confirmation and your bank or card statement showing the date and amount. This gives support fewer reasons to delay the case.

What Philippine consumer rights mean for refunds

In the Philippines, the Consumer Act of the Philippines or RA 7394 is the main law for consumer protection issues, and DTI handles complaints involving online subscription problems. There is no universal statutory cooling-off period for all online purchases, but for door-to-door or direct sales there is a 7 working day cooling-off period if goods are returned in original condition. For online transactions, many sellers use 7 to 14 day return windows as practice, but Function Of Beauty does not publish a general online cooling-off promise in the verified sources.

That means a Philippine customer should not assume a no-questions-asked refund for a custom online order. If the issue is product defect, wrong item, or continued billing after cancellation, your stronger path is evidence-based complaint handling through the merchant, your bank, e-wallet provider, or DTI rather than relying on a broad withdrawal rule that the company does not state for custom products.

Chargeback, bank dispute, and payment channel options

If support ignores a valid continued-charge complaint, you can dispute the transaction with your card issuer, bank, GCash, or Maya. In the Philippines, BSP rules generally give cardholders up to 60 days from the statement date to dispute an unauthorized or continued charge, so do not wait too long. Keep screenshots of your cancellation confirmation, support emails, and the billing statement showing the charge.

If the payment ran through Apple or Google, also use that platform's billing dispute path because they control the charge records. For direct card billing, your bank's chargeback process is the last-resort tool. DTI can also receive consumer complaints under RA 7394 if the merchant does not resolve the issue fairly.

Subscription terms that affect your cancellation

The official terms say Function Of Beauty subscriptions automatically renew unless canceled before the next billing date, and cancellation applies to the next scheduled delivery if the current order is already billed or filled (functionofbeauty.com). There is no minimum commitment duration listed, and no free trial terms were found in the available sources.

The terms also indicate that personalization profile data is typically retained unless you request account deletion, and the applicable law listed is the United States (functionofbeauty.com). For a Philippine user, that does not erase your local consumer rights when dealing with billing disputes through your bank or filing a complaint with DTI, but it does explain why the site language is built around the company's own US-based terms.

Function Of Beauty plans, promos, and shipping costs

Pricing table based on published information

Prices are approximate. Converted figures use the available research conversion note for USD and rough market-style conversion for HKD where relevant. Check the official website for the exact local amount charged to your payment method.

What is expensive and what is still unclear

The most useful published subscription number is the 20% discount on the first subscription order, not a fixed monthly price. Function Of Beauty does not clearly publish a full peso subscription price list for all custom formulas in the verified sources, which makes it harder for Philippine buyers to compare value before subscribing.

The real extra cost to watch is shipping. A standard Philippines shipping fee of HK$160 (about ₱1,160) can significantly change the total value of a small order, while free shipping starts at HK$500 (about ₱3,625) on the shipping page. If your recurring box is below that threshold, your total spend can rise faster than expected.

Billing notes and price perception

No cancellation fee or early termination fee was found in the terms, which is a plus. There is also no minimum commitment duration listed, so you are not paying a contract break fee if you leave after one cycle. Your financial risk is mainly auto-renewal and non-refundable custom processing, not a lock-in penalty.

User review data included complaints about higher prices and smaller bottles, but those are user reports rather than official price tables. If cost is the reason you are canceling, compare your latest total with local alternatives such as Human Nature at ₱159.75 per bar or Eco Shift at about ₱300 per bar before deciding whether the customization premium is still worth it.

Your rights in the Philippines when a custom subscription goes wrong

Laws and agencies that matter

For Function Of Beauty users in the Philippines, the main local law is the Consumer Act of the Philippines or RA 7394. If you face continued billing after cancellation, misleading charges, or refund refusal for a defective or wrong product, DTI is the government body that handles consumer complaints for this kind of online subscription issue.

The available jurisdiction data also points to the Philippine Competition Commission as a relevant authority in the broader consumer landscape, but DTI is the more practical stop for a regular cancellation or refund complaint. For payment disputes, BSP rules matter because your card issuer, bank, GCash, or Maya follows BSP-regulated dispute processes for unauthorized or continued transactions.

Cooling-off and withdrawal in plain language

There is no universal online cooling-off right that automatically covers every Function Of Beauty order in the Philippines. For door-to-door or direct sales, consumers generally have 7 working days to cancel if the goods are returned in original condition. For online or e-commerce purchases, many sellers use 7 to 14 day return windows as good practice, but Function Of Beauty does not publish a broad online cooling-off policy in the verified sources.

For custom products, this matters a lot because personalized goods often have stricter refund treatment. If you ordered a made-to-order formula and the company already billed or processed it, your strongest arguments are defective goods, wrong goods, duplicate billing, or charging after a confirmed cancellation, not a general change-of-mind request.

How to file a complaint if support does not fix it

Start by emailing support with complete evidence and give them a short deadline such as 3 business days to respond. If there is no fair resolution, gather your cancellation screenshot, order confirmation, bank statement, and email thread, then file a complaint with DTI. If the issue is an unauthorized or continued card charge, contact your bank or e-wallet first because the 60 day dispute window from the statement date can close quickly.

When filing, be specific. State the date you canceled, the next billing date shown in your account, the amount charged, and what outcome you want. DTI complaints move better when you present a tight timeline instead of a long general story.

Useful contacts for Philippine users

You can contact the merchant through the official support page and support email. For local escalation, use DTI and your payment provider. If your charge was on a credit or debit card, contact the issuing bank's disputes team on the same day you notice the charge.

• Function Of Beauty support email: [email protected]
• Function Of Beauty phone: +1-917-672-8608
• Function Of Beauty help page: Contact Us
• DTI consumer portal: Department of Trade and Industry
• BSP official site: Bangko Sentral ng Pilipinas

What customers say about cancellations and repeat charges

Overall verdict from the available reviews

Based on the review set provided here, cancellation looks difficult rather than easy. The general sentiment is 0 positive and 2 negative out of 2 unique reviews, with the biggest themes being charges after cancellation and the hassle of getting support to recognize the stop request.

That lines up with the local issues already flagged for Philippine users: limited support channels and a process that can require multiple steps plus confirmation emails. To be fair, only two reviews are in the dataset, so this is a small sample. Still, both point in the same direction and that is worth taking seriously.

Recurring themes summary

Source summary and individual reviews

• "I was a faithful customer for at least 7 years, but when I wanted to cancel my subscription I sensed it would be a problem & I was right... It was a HUGE hassle getting charges reversed & getting them to stop this." (TrustPilot)
• "I cancelled my subscription long ago... Now I've been charged FOR A THIRD TIME... This company is genuinely predatory... I got charged 100 $ [about ₱100] for a 11oz shampoo + conditioner." (TrustPilot)

Only negative reviews were supplied in the dataset, so that is the honest picture of the cancellation feedback available here. The positive side, based on the official setup rather than review quotes, is that there is no early termination fee and the account dashboard does include a direct cancellation path when it works properly.

Documents to gather before and after you cancel

Before cancellation

Good documentation saves time if something goes wrong. Before you cancel, capture the My Subscriptions screen, your next billing date, and your latest receipt or order confirmation. If your product formula matters to you, save those customization details too because account deletion is separate from subscription cancellation.

• Screenshot of My Subscriptions page
• Screenshot of next billing date
• Last order number or receipt
• Registered account email address

For refund or dispute requests

If you are asking for a refund or planning a bank dispute, collect exact payment evidence. You need the transaction date, amount, payment method, and proof that you canceled before the charge if that is your claim. For defective or wrong products, add photos taken within 30 days of receipt.

• Bank or card statement
• GCash or Maya transaction record
• Apple or Google receipt if billed there
• Photos of defective or wrong item

After cancellation

Do not close the tab and move on without proof. Save the final confirmation page, the confirmation email if one arrives, and a calendar reminder for the next expected billing date so you can verify no new charge appears. This simple step is what often separates an easy fix from a messy dispute later.

• Confirmation screenshot
• Confirmation email PDF or screenshot
• Calendar reminder for billing date
• Follow-up email if no confirmation

Common cancellation mistakes that cause extra charges

Canceling too close to billing

The most common mistake is waiting until the billing date itself. Function Of Beauty says to cancel at least 48 hours before the next billing date, and a current order may still go through if already billed or filled. If your billing date is on the 15th, do not wait until the 14th at night.

A safer habit is to cancel 3 days early and then check whether the next charge still appears. This gives you a small buffer if the support team answers slowly or if the cancellation page fails to load properly.

Using the wrong cancellation channel

If Apple or Google handles your billing, canceling only on the website may not stop the store subscription. The same is true in reverse: if Function Of Beauty charged your card directly, deleting the app or changing your card details is not a proper cancellation method.

Follow the receipt. Apple receipt means cancel in iPhone subscriptions. Google Play receipt means cancel in Google Play. Direct merchant charge means cancel in your Function Of Beauty account and back it up by email.

Expecting a refund after a custom order is processed

A lot of disappointment comes from assuming cancellation means refund. For Function Of Beauty, custom orders are generally non-refundable once billed or processed. So if you cancel after the charge, the likely outcome is no future renewal, not money back for the order already in production.

The realistic refund cases are wrong items, defective items within 30 days, or unauthorized continued charges. If your reason is simply that you changed your mind after a custom order was processed, support may decline the request.

Not saving proof of cancellation

Two negative reviews in the dataset describe repeated billing and a long fight to reverse charges. That is exactly why a screenshot of the final cancellation page matters. Without it, your bank dispute becomes harder because you may have no proof of the date you stopped the service.

Always store the screenshot in a folder with the receipt and any support reply. If there is no confirmation email within 48 hours after an email request, send a follow-up on the same email thread so the timeline stays clear.

Assuming expired cards solve the problem

One reviewer said they waited for a card to expire and still ended up dealing with charges later. Letting a payment card expire is not a reliable cancellation strategy, especially with merchants that may update card credentials through banking networks.

The fix is simple: use the official cancellation path, get confirmation, and monitor your statement. Card expiry is not a substitute for a proper stop request.

Quick comparison of all cancellation routes

Method comparison table

How to choose the route that fits your case

If you subscribed directly on the site, the web dashboard is the fastest route and email is the strongest backup because it leaves a written record. If Apple or Google billed you, use the store that issued the receipt. There is no cancellation fee or early termination fee found in the terms, so your choice is really about proof and speed, not extra cost.

My practical take is simple: use the billing channel plus one proof layer. That means website cancellation plus confirmation screenshot for direct subscriptions, or App Store and Google Play cancellation plus store receipt screenshot for mobile-billed subscriptions.

After canceling, verify everything and plan your next move

Immediate checks during the first 48 hours

Right after canceling, make sure you have one visible sign that the subscription is no longer active. That can be a dashboard status change, a confirmation page, or an email reply from support within 24 to 48 hours. If none appears, contact support again through Contact Us and attach your first message.

Then set a reminder for your next expected billing date and another one 7 days later. This helps you catch any late charge while your dispute window is still fresh. For Philippine users paying by card, that matters because chargeback windows are typically counted from the statement date.

Monitor your bank, e-wallet, or card statement

Check your credit card, debit card, GCash, or Maya records for at least one full billing cycle after cancellation. Look for the exact merchant name, exact amount, and transaction date. If any unauthorized or continued charge appears, contact the payment provider immediately and mention that BSP-regulated disputes often allow about 60 days from the statement date.

For consumer complaints beyond the payment dispute, DTI handles online subscription issues under RA 7394. Your strongest evidence is a folder containing the cancellation screenshot, support emails, receipt, and statement entry showing the disputed charge.

Alternatives if you still want haircare without the hassle

If you are leaving because of shipping cost, renewal stress, or refund limits, there are simpler local options. Eco Shift offers eco-friendly shampoo and conditioner bars at about ₱300 per bar, and Human Nature offers natural personal care bars at about ₱159.75 per bar. Both can make more sense if you want a lower-cost routine without international subscription logistics.

Neither option gives the same deep customization quiz experience as Function Of Beauty, but they are easier to budget for and easier to replace locally. For many Philippine shoppers, straightforward pricing beats personalized formulas once shipping and repeat billing become annoying.

Useful links

• Function Of Beauty official website
• Function Of Beauty account options
• Function With Benefits
• Function Of Beauty shipping page
• Function Of Beauty contact page
• Function Of Beauty terms of service
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Function Of Beauty cancellation address and formal contact details

Postal address for formal communication

If you need to send a formal cancellation or complaint letter, use this mailing address:

• 166 Crosby Street, 10th Floor, New York, NY 10012, USA

This is best used for formal documentation, not as your fastest cancellation route. The account dashboard and email are usually much quicker, especially when you are trying to beat the 48 hour cutoff before billing.

Support channels to include in your records

When you contact the company, keep the support details in the same file as your screenshots and receipts. That makes follow-up easier if the first request is not answered quickly.

• Email: [email protected]
• Phone: +1-917-672-8608
• Help page: Function Of Beauty Contact Us

Heads up: no live chat is listed in the available support data, so email is usually the most reliable written trail. If you are canceling from the Philippines, do not wait until the last minute because time zone differences and slow replies can cost you one more billing cycle.