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Cancel Shaw Academy: Step-by-Step Guide
What is Shaw Academy
Overview
Shaw Academy is an online education provider offering live and recorded courses across topics such as business, design, marketing, technology and wellness.
The platform delivers structured courses, certificates, and paid one‑off digital content, and has previously migrated some services to the Upskillist brand.
Core offerings
Courses may be accessed via the Shaw website or as subscriptions purchased through mobile app stores (App Store or Google Play).
Purchases include recurring membership subscriptions and one‑off digital products such as certificates, course toolkits, or course materials.
How to cancel Shaw Academy
Cancel via web (direct account)
- Sign in to the Members Area on the Shaw Academy website.
- Go to Profile → Membership and Payments → "Cancel Membership & benefits".
- Follow the on‑screen prompts to confirm cancellation; some users may be directed to complete cancellation by phone.
- Save or screenshot any cancellation confirmation shown on screen or emailed to you.
- Reference: Shaw Academy terms.
Cancel via App Store or Google Play
- If subscription was activated through the App Store (iOS) or Google Play (Android), cancel via your Apple or Google account settings.
- Turn off auto‑renew or unsubscribe in the App Store / Google Play subscriptions area; Shaw cannot cancel these on your behalf.
- Keep the app store receipt and a screenshot of the cancelled subscription page.
- Reference: Shaw Academy terms.
What happens when you cancel
Access after cancellation
When you cancel a membership, your access typically continues until the end of the paid billing period unless otherwise stated in confirmation.
One‑off purchases that are non‑refundable may still remain accessible according to the product terms.
Renewal and billing
Cancellation stops future auto‑renewals but does not automatically guarantee refunds for the current or past billing periods.
If you were billed via an app store, that store handles recurring billing and refunds for those charges.
Data and account retention
Your account information and course history may be retained per Shaw Academy’s data policies and terms of service.
If you need data deleted, request it through your account settings or support and retain copies of any responses.
Will I get a refund?
General refund policy
One‑off digital purchases (certificates, toolkits, materials) are generally non‑refundable unless there is "just cause", such as incorrect content or pricing.
Membership subscriptions are non‑refundable for partial periods except where "just cause" applies under the terms.
14‑day right to change your mind
- There is a 14‑day right to change your mind for one‑off digital content purchases only if access has not been started or content not provided.
- If you started accessing the content, that 14‑day right may not apply.
How to request a refund
- Contact Shaw Academy support via your account or the contact method shown in their terms and keep written records.
- If charged via App Store/Google Play, raise a refund request with the relevant store and keep the store’s response.
- If charges are unauthorized or unresolved, consider disputing the charge with your bank or card issuer and keep evidence.
Shaw Academy plans and pricing
Available plan types
Shaw Academy offers recurring membership subscriptions and one‑off digital purchases such as certificates and course materials.
Specific plan names and billing intervals (monthly, annual) may vary by region and purchase channel (web vs app store).
Pricing overview
| Plan | Price | Notes |
|---|---|---|
| Monthly subscription | Varies | Pricing differs by region and purchase channel |
| Annual subscription | Varies | May be available depending on promotions and account |
| One‑off digital purchases (certificates, toolkits) | Varies | Non‑refundable unless "just cause" applies |
Your consumer rights in Nigeria
Rights under Shaw Academy terms
Shaw Academy’s terms provide a 14‑day change‑of‑mind for one‑off digital purchases only if content has not been accessed or provided.
Subscriptions and partial periods are generally non‑refundable unless "just cause" applies according to the terms.
Nigerian consumer protection
In Nigeria, consumer protection is overseen by the Federal Competition and Consumer Protection Commission (FCCPC).
Under Nigerian law (Federal Competition and Consumer Protection Act 2018) consumers are protected against unfair practices and misleading business conduct.
Practical steps in Nigeria
- Keep evidence of purchases, cancellations and communications to support complaints.
- If charges are unauthorized, contact your bank or card issuer to dispute the payment promptly.
- File a complaint with the FCCPC if you believe you have been treated unfairly; see FCCPC for procedures.
Customer experiences
Positive feedback
- Some users report that Shaw Academy offers flexible learning and knowledgeable instructors.
- At least one reviewer noted improved experience after a migration to the Upskillist platform; see example review on Trustpilot.
Negative feedback and recurring issues
- Numerous reports describe recurring or unauthorized charges, continued billing after cancellation, and difficulty obtaining refunds.
- Users have reported aggressive upsell tactics during cancellation and accidental one‑click purchases on app stores.
Sources and warnings
Consumer complaints and warnings are visible on sites such as Trustpilot and reviews summarized on other platforms.
For additional perspectives, see a Trustpilot summary and reviews at Trustpilot and a review summary at BitDegree.
Documentation checklist
What to save before and after cancelling
- Order confirmation emails and receipts from Shaw Academy or the App Store/Google Play.
- Screenshots of Membership and Payments pages, subscription status, and cancellation confirmations.
- All correspondence with Shaw support and any phone reference numbers or call logs.
- Bank or card statements showing charges, including dates and amounts.
- Proof of whether digital content was accessed (if contesting the right to a 14‑day refund).
How to organise evidence
- Keep a dated folder or email thread with all relevant documentation for any disputes.
- When filing complaints, attach clear copies of receipts, screenshots, and communication history.
Common mistakes
Assuming a web cancellation stops app‑store billing
A common error is cancelling on the Shaw website while the subscription was purchased through the App Store or Google Play.
App‑store subscriptions must be cancelled in the Apple or Google account to stop future charges.
Not saving cancellation confirmation
Failing to keep a confirmation email or screenshot leaves you without evidence if billing continues.
Always capture the cancellation screen and any reference numbers provided.
Delaying bank disputes or FCCPC complaints
Delays in disputing unauthorized charges can reduce the chance of recovery through your bank or card issuer.
Act promptly and follow your bank’s dispute procedures while gathering documentation.
Comparative recap
Quick comparison table
| Channel | Ease of cancellation | Refund likelihood | Common issues |
|---|---|---|---|
| Direct (Shaw website) | Moderate - cancellation via Members Area; phone follow‑up sometimes required | Low for subscriptions; possible for one‑off purchases within 14 days if not accessed | Occasional reports of follow‑up billing and support delays |
| App Store / Google Play | Easy via device settings, but requires using store settings (not Shaw site) | Refunds handled by Apple/Google; outcome varies by store policies | Users sometimes forget to cancel in the store and continue to be billed |
| Other online course providers (general) | Varies widely; many offer clear store‑managed subscriptions or vendor portals | Varies; some offer pro‑rated refunds or generous trial periods | Terms and support quality vary - always check cancellation and refund policy first |
After cancelling
Check lists after you cancel
- Confirm that auto‑renewal shows as turned off in your Shaw account or app store subscription list.
- Monitor your bank or card statement for at least two billing cycles to ensure no further charges.
Where to get help
- Shaw Academy terms and contact: Shaw Academy terms.
- Apple support for App Store refunds: support.apple.com; Google Play support: support.google.com/googleplay.
- If unresolved and you are in Nigeria, consider contacting your bank/card issuer and the FCCPC at fccpc.gov.ng.
Address
Company address
159 Main St., Ste. 100
Nashua, New Hampshire 03060
Notes
This address is provided verbatim from available sources and may be a corporate or mailing address rather than local Nigerian offices.
For account and billing issues use your online account settings and the contact methods listed in the Shaw Academy terms.
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Written by Kemi Yakubu
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.