Cancel Lose It: Easy Method

What is Lose It

Overview

Lose It is a calorie‑tracking and weight‑management app that helps users log food, track exercise, and set weight goals.

The app is available on iOS, Android and via a web interface, and offers both free features and paid subscriptions.

Main purpose

Its primary purpose is to support calorie budgeting, food logging and progress tracking for users trying to lose, gain or maintain weight.

The product integrates barcode scanning and a food database that includes NZ/AU items, plus coach and premium features for paying subscribers.

How to cancel Lose It

Cancel via App Store (iOS)

iOS subscriptions must be cancelled through your Apple ID settings; the app cannot stop App Store billing for you.

• Open Settings on your iPhone or iPad.
• Tap your name, then Subscriptions.
• Find Lose It! and turn off Auto‑Renew at least 24 hours before the current period ends.
• Apple handles refunds and billing disputes for App Store purchases.

Cancel via Google Play (Android)

Android users cancel in the Google Play Store; Google manages billing and refund requests for Play purchases.

• Open Google Play Store and tap your profile icon.
• Select Payments & subscriptions → Subscriptions.
• Choose Lose It! and tap Cancel subscription, then follow prompts.
• Contact Google Play for refunds and purchase support if needed.

Cancel via the website (loseit.com)

Web subscriptions are managed on Lose It’s website. Log into the account used to subscribe.

• Go to Settings or Purchases after signing in at the website.
• Click “Cancel Subscription” and follow on‑screen steps.
• If the option is missing or you encounter problems, contact Lose It support for assistance.

What happens when you cancel

Access after cancellation

Cancelling stops future automatic renewals but does not necessarily delete your account or data.

Most subscriptions remain active until the end of the paid period, after which premium features are removed.

Renewal and billing

Auto‑renew is turned off for the subscription platform you used; billing stops at the next renewal date.

If you subscribed through Apple or Google, those platforms control the billing and renewals, not the Lose It website.

Data retention

Your account data (logs, goals, history) typically remains in your Lose It account after cancellation.

If you want data removed, request deletion via account settings or contact support and keep a local backup if required.

Will I get a refund?

General policy

Refund eligibility depends on where you purchased the subscription and the timing of the request.

Lifetime purchases are explicitly non‑refundable under Lose It’s terms.

Platform differences

• Google Play and Web subscriptions: refunds are available within 35 days of purchase for eligible requests. Source
• App Store (iOS): refunds must be requested directly from Apple; Apple handles those requests. Source
• Lifetime purchases: non‑refundable per Lose It’s terms. Source

Exceptions and timing

• Refunds for web and Google purchases are subject to eligibility and time limits (typically 35 days).
• Provider discretion applies for change‑of‑mind refunds unless the service is faulty under NZ consumer law.
• For App Store purchases you must follow Apple’s refund process and timelines.

Lose It plans and pricing

Available plans

Lose It offers a free tier and paid options such as annual, monthly, and lifetime plans in various markets.

Exact NZD prices are not listed publicly and can vary based on platform pricing tiers and exchange rates.

Pricing note for New Zealand

The App Store may display prices in USD or convert prices to NZD using Apple’s tier system at purchase time.

Because prices fluctuate with platform tiers and exchange rates, NZD amounts are not fixed in this guide.

Your consumer rights in New Zealand

Key legal points

Under the Consumer Guarantees Act 1993 (CGA) services must be provided with reasonable care and fitness for purpose.

Sellers cannot contract out of CGA rights and must remedy faults where the service is not reasonably fit or as described.

How this applies to digital subscriptions

• There is no automatic 14‑day cooling‑off right simply for change of mind for digital services.
• "No refunds" signs are not legal if they attempt to override CGA remedies for fault.
• However, if the service is not faulty, Lose It is not legally required to refund change‑of‑mind cancellations. Source

Customer experiences

Positive feedback

Many users praise the NZ/AU barcode database and find the app effective for calorie tracking and weight loss.

Longtime users report success with goal setting, food logging and progress monitoring. Source

Common complaints

Users have reported difficulty cancelling, especially during free trials or when cancelling via the website.

There are multiple reports of slow or unresponsive customer service and frustration after recent redesigns removed beloved features. Source

Documentation checklist

Before you cancel

• Account email and username associated with Lose It.
• Receipt or order confirmation showing purchase date and platform.
• Platform used to subscribe (Apple ID, Google Play account, or website).

If you contact support

• Screenshots of subscription settings and billing transactions.
• Clear statement of the action you want (cancel, refund, data deletion).
• Record of any prior support requests and case numbers if available.

Common mistakes

Canceling on the wrong platform

Users sometimes cancel on the Lose It website but forget to cancel the App Store or Google Play subscription.

That can result in continued charges because Apple and Google control payments for their stores.

Waiting past the renewal window

Failing to turn off auto‑renew at least 24 hours before the App Store renewal or before the Google/website billing date can trigger another charge.

Free trial cancellations must be completed before the trial ends to avoid conversion to a paid subscription.

Comparative recap

Quick comparison

This table compares where to cancel and who handles refunds for each platform.

Key takeaways

Always cancel in the platform where you subscribed to stop billing and follow that platform’s refund process.

Keep purchase receipts and screenshots to support any refund or dispute.

After cancelling

Check your subscription status

• Verify cancellation confirmation in the platform’s subscription area.
• Save any confirmation emails, screenshots or transaction IDs for your records.

Helpful links and next steps

• Lose It app page (App Store): Lose It on Apple
• FitNow (Lose It) terms and support: FitNow terms
• NZ refunds and consumer advice: Consumer NZ returns & refunds

Address

Mailing address

FitNow, Inc., 101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States.

When to contact by post

Postal contact is rarely required for subscription cancellations; use online account settings or in‑app platform settings first.

If you must send documentation by post, include your account email, copies of receipts, and a clear request for cancellation or refund.