Cancellation Lose It: Easy Method

What is Lose It

Lose It as a calorie-tracking subscription service

Lose It is a fitness and nutrition app run by FitNow, Inc., a U.S.-based company headquartered in Boston, Massachusetts. The service focuses on food logging, calorie counting, weight goals, and habit tracking, and its terms are published by the company on its own site "Lose It! subscriptions automatically renew at the end of each billing cycle unless canceled by the user" (loseit.com).

For users in the Philippines, the setup is familiar: you download the app, create an account, and use either the free tier or a paid subscription. The truth is, Lose It works like many freemium fitness apps. You can start free, but premium features sit behind a monthly plan at $9.99 (₱564) or an annual plan at $19.99 (₱1,129), based on Google Play pricing data converted to PHP.

What people usually pay for inside the app

The paid plan is mainly about unlocking premium tools, not basic sign-up. Verified pricing data shows that both the monthly and annual subscriptions give access to all premium features of the Lose It app, which typically means deeper nutrition tracking, goal tools, and extra customization inside the service.

If you only use the app for basic logging, the free tier may be enough. If you signed up through a free trial, take note: Lose It says the trial automatically converts to a paid subscription unless you cancel before the trial ends (loseit.com). That is where many surprise charges usually begin.

How Lose It behaves in the Philippines

Lose It is available in the Philippines through the web, App Store, and Google Play, but local support details are still U.S.-centric. The company lists a Help Center, email support at [email protected], and phone support at (857) 574-5219, but no local Philippine hotline, no live chat, and no published support hours (loseit.com).

That matters because many Philippine users get stuck at the same point: the cancellation route depends on where they subscribed. If you paid through Apple, you must cancel in App Store. If you paid through Google Play, you must cancel in Google Play. If you subscribed on the website, you cancel in your Lose It account. Common local complaints mention unclear support replies and charges continuing after cancellation attempts, so your billing channel matters more than most users expect.

How to cancel Lose It without getting charged again

Checks to do before you tap cancel

A lot of people in the Philippines get frustrated when a subscription looks canceled but still renews. User complaints in the research mention continued charges after cancellation and slow support responses, so do three checks before anything else: confirm where you subscribed, note your next billing date, and save proof of your current plan.

Open the app or website and take screenshots of your account page, active plan name, and renewal date. If you are on a free trial, cancel before the trial expiry date, not on the same day. Auto-renewal is active by default under Lose It terms, so missing the cutoff by even a few hours can trigger a new charge for $9.99 (₱564) or $19.99 (₱1,129).

• Screenshot your current subscription page
• Note the exact renewal date
• Check whether billing is web, App Store, or Google Play
• Save food logs or progress data you may want later

Cancel through the Lose It website account

If you subscribed directly on the website, the official route is simple on paper: log in, go to Account Settings, then choose Cancel Subscription and follow the on-screen steps (loseit.com). In practice, this is usually the fastest route for web-billed users because it avoids store billing layers.

The click path you should look for is close to this flow: log in to your account, open Account Settings, find your subscription area, then tap Cancel Subscription. After you confirm, save any on-screen confirmation immediately. If you need support during the process, the official help page is Lose It Help Center.

Heads up: if the site offers you a retention discount or asks you to confirm twice, finish the full process until you see a cancellation confirmation. No specific dark pattern was identified in the research, but several user complaints suggest that people thought they were done too early and were billed again the next cycle.

Cancel through App Store or Google Play

If you subscribed through Apple on iPhone or iPad, Lose It says you must cancel in App Store, not inside the Lose It website account. Open App Store, tap your profile icon, open Subscriptions, choose Lose It, then tap Cancel Subscription and confirm (loseit.com).

If you subscribed through Android, open Google Play Store, open the menu or account section, go to Subscriptions, select Lose It, then tap Cancel Subscription and confirm (loseit.com). This is the step many users miss. Deleting the app does not stop billing, and canceling on the wrong platform usually does nothing.

• App Store path: Profile icon > Subscriptions > Lose It > Cancel Subscription
• Google Play path: Play Store > Subscriptions > Lose It > Cancel Subscription
• Uninstalling the app does not cancel billing
• Web cancellation does not end store-billed plans

Support, email, phone, and mail options

If the cancel button fails or you were charged after canceling, contact support as soon as possible at [email protected] or call (857) 574-5219. Support hours are not published, and there is no live chat listed, so email is often easier because it gives you a written record with dates, screenshots, and transaction details.

You can also send a cancellation request by post if you want a paper trail. Some users prefer registered mail for proof, and digital registered-letter services such as Postclic can serve the same purpose with timestamped proof of sending and receipt. Do not rely on mail if your renewal date is very close, though, because delivery can take several business days.

If you use mail, send your request to this company address:

• FitNow, Inc., 101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States

In your message, include your account email, plan type, billing platform, last charge date, and a clear line saying you want the subscription canceled before the next billing cycle.

After cancellation, what actually changes in your account

How long premium access usually stays active

Canceling Lose It stops future renewals, but it does not usually end your paid access immediately. Because subscriptions renew at the end of each billing cycle, you normally keep premium access until the paid period already covered by your last charge ends (loseit.com).

Here is the practical version: if your annual renewal is on June 30 and you cancel on June 10, you should still have premium access until June 30. If you are on a monthly plan and your billing date is the 15th, access usually remains until the 15th. The app should then fall back to the free version unless you resubscribe.

What happens if you do nothing

If you do not cancel, Lose It says the subscription renews automatically at the end of each billing cycle (loseit.com). That means your card, Apple account, or Google Play payment method will be charged again for the next month or year.

This matters even more for free trials. Lose It says a free trial for new users converts automatically to a paid plan after the trial period unless you cancel before it expires (loseit.com). If you were testing the app and forgot the trial end date, that is usually not treated as a billing error under the company policy.

Your data after cancellation

Lose It says user data is retained after cancellation under its privacy policy, and users can request deletion by contacting support (loseit.com). So canceling your subscription is not the same as deleting your account or wiping your logs.

If your weight history, food diary, or progress charts matter to you, save screenshots or exports before canceling. The service does not clearly publish a simple export timeline in the research data, so the safest move is to save key records before the billing period ends and email support if you also want account deletion.

Lose It refund policy and what Philippine users can realistically expect

What the official policy says about refunds

This is the part many users dislike most. Lose It says subscription fees are non-refundable and that no refunds will be issued for any reason, including dissatisfaction or accidental purchases (loseit.com). The policy also says there are no refunds for unused time in your subscription period.

In plain terms, if you cancel halfway through a month or year, you usually keep access until the period ends, but you should not expect a prorated refund. That matches the negative review trend in the research, where users complained about being denied refunds after unexpected or continued charges.

How refund requests can still work in billing-error cases

There is one opening: billing errors. The terms do not give a guaranteed refund rule for billing mistakes, but the research says Lose It may review these cases individually and may offer a refund or credit at its discretion. If you were charged after canceling, gather your proof and contact support right away at [email protected] and through the Help Center.

Your refund request should include the account email, charge date, amount, payment channel, and screenshots of your cancellation confirmation. If the charge came through App Store or Google Play, also use the store account history because platform billing records are often stronger evidence than a plain app screenshot.

Rights in the Philippines and chargeback options

For Philippine users, there is no clear universal statutory cooling-off rule for online subscriptions like Lose It. The Consumer Act of the Philippines or RA 7394 and DTI rules are the main local consumer framework, while door-to-door sales have a 7 working day cooling-off period. For ordinary online subscriptions, the law is less direct, so refund fights usually depend on billing evidence and unfair-charge arguments.

If you were hit by an unauthorized or continued charge, you can dispute it with your bank, credit card issuer, GCash, or Maya. Under BSP dispute practice, cardholders typically have up to 60 days from the statement date to question a transaction. Use chargeback as a last resort after you contact Lose It, and attach screenshots of your cancellation confirmation, account status, and the charge on your statement.

Lose It terms that affect your subscription the most

Auto-renewal, commitment length, and free trial conversion

Lose It offers monthly and annual subscriptions, and the research found no minimum commitment period beyond the billing cycle itself. You can cancel at any time before the next renewal date to avoid another charge, which is good news if you only wanted the service for a short cut, bulk phase, or weight-loss sprint.

The more serious clause is auto-renewal. Lose It says subscriptions renew automatically unless you cancel, and free trials become paid plans at the end of the trial if you do nothing (loseit.com). If you signed up because the annual rate looked cheap at $19.99 (₱1,129), set a reminder several days before the renewal date.

Law, disputes, and account data

The terms say Lose It is governed by U.S. law and that disputes are subject to binding arbitration in the United States (loseit.com). For a user in the Philippines, that is not very practical for small billing issues, which is why local routes like DTI complaints and BSP-backed bank disputes are often the more realistic path.

On the data side, Lose It says your information may be retained after cancellation and that you can request deletion by contacting support (loseit.com). So if your goal is to stop billing, cancel the subscription first. If your goal is privacy, send a separate deletion request after you have saved any progress data you want to keep.

Lose It plans and prices in the Philippines

Current subscription prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.

The annual plan is the cheaper option by a wide margin. Paying monthly for 12 months would cost about $119.88 (₱6,773), while the annual plan is $19.99 (₱1,129), so the yearly option is roughly 83% cheaper than paying month by month based on the available pricing data.

Which plan makes sense and where people overpay

If you only need Lose It for a short period, the monthly plan at $9.99 (₱564) gives more flexibility. If you plan to use the app beyond two months, the annual price is dramatically lower, which suggests the company strongly nudges users toward yearly billing.

No separate cancellation fee or early termination fee was found in the terms. The catch is not a fee, but the no-refund policy. That means overpaying usually happens when someone buys annual access, stops using the app after a few weeks, and expects part of the payment back. Under the current policy, that refund usually does not happen.

Your rights in the Philippines when a fitness app keeps charging you

Laws and agencies that matter for Lose It users

In the Philippines, the main consumer framework is the Consumer Act of the Philippines or RA 7394, and the agency most relevant for online subscription complaints is the Department of Trade and Industry or DTI. If Lose It keeps charging you after cancellation or support ignores a documented billing issue, DTI is the public agency to approach for consumer complaints involving online services.

For payment disputes, BSP is also relevant because banks, card issuers, and many e-wallet channels follow BSP rules for transaction disputes. In everyday terms, DTI helps with the consumer complaint itself, while BSP-related processes matter when you need your bank, GCash, Maya, or card issuer to reverse an unauthorized or continued charge.

Cooling-off, withdrawal, and how that applies here

Philippine law gives a 7 working day cooling-off period mainly for door-to-door or direct sales. For online subscriptions like Lose It, there is no universal statutory cooling-off rule written as broadly as many users expect. That means Lose It can rely on its own no-refund policy unless the charge was misleading, unauthorized, or wrongly processed.

Here is the practical takeaway: if you simply changed your mind after a valid annual renewal, your refund case is weak under the available facts. If you canceled on time and were still charged, or a free trial converted despite a valid cancellation record, your case is much stronger. That is where DTI and your payment provider become useful.

How to file a complaint in the Philippines

Start by sending one complete complaint to Lose It support with your screenshots, charge date, amount, and cancellation proof. Give them a short deadline, such as 5 business days, to respond. If there is no reply or the answer does not address the billing evidence, move to DTI and your payment provider on the same day.

• Prepare screenshots of your cancellation confirmation
• Save your bank, card, GCash, or Maya statement entry
• Write a short timeline with dates and amounts
• File a complaint with DTI and request a payment dispute with your provider within 60 days from the statement date

Useful local contacts

For official consumer help, use the Department of Trade and Industry. For payment disputes, contact your issuing bank or e-wallet support and mention that the charge continued after cancellation. The sooner you file, the better your evidence looks.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What users are saying about cancellation

Overall verdict from available reviews

Based on the research set, the cancellation experience looks difficult rather than smooth. The review trend is 0 positive and 5 negative out of 5 unique reviews, with recurring complaints about charges continuing after cancellation and poor customer service response times.

To stay balanced, the app itself is popular because calorie logging and weight tracking are useful features. The problem in this dataset is not the idea of the app. It is the cancellation and refund experience. That matches the local issues collected in the research, especially trouble reaching support and disputes over post-cancellation charges.

Recurring issues in the review set

Individual user comments

• "I had a hard time canceling my Lose It subscription. Even after following the steps, I was still charged for another month." (Reddit)
• "Customer service was unresponsive when I tried to get a refund after canceling my Lose It subscription." (TrustPilot)
• "I was charged unexpectedly after canceling my Lose It subscription. The company refused to refund me." (Reddit)
• "Lose It made it difficult to cancel my subscription, and I was charged again even after I thought I had canceled." (TrustPilot)
• "I encountered hidden fees when trying to cancel my Lose It subscription. The process was not transparent." (Reddit)

Documents and screenshots you should save

Before you cancel

Save proof before touching the cancel button. At minimum, keep a screenshot of your subscription page, the renewal date, and the billing channel. This matters because a web account screenshot alone may not prove anything if the actual billing sits in App Store or Google Play.

• Subscription page screenshot
• Renewal date screenshot
• Billing platform screenshot
• Recent payment receipt

For refund requests and later disputes

If you ask for a refund or need a chargeback, you need transaction-level evidence. Save the receipt email, Apple or Google purchase history, card statement line, and the exact amount charged such as $9.99 (₱564) or $19.99 (₱1,129).

After cancellation, save the confirmation email or final confirmation screen and store it in cloud storage or email. Many disputes are lost because the user remembers canceling but cannot show the exact date and timestamp.

Common mistakes that lead to extra charges

Canceling on the wrong platform

This is the classic mistake. A user subscribed through App Store, then logs into the Lose It website and assumes the website account controls billing. It usually does not. Store-billed subscriptions must be canceled inside App Store or Google Play.

Fix: check your receipt source before canceling. If the charge appears under Apple or Google, use the store route. If the receipt came directly from Lose It, use the account settings route on the website.

Waiting until the last day of the trial or billing cycle

People often wait until the final day of a free trial, then get charged because the renewal was already queued. Since Lose It says trials convert automatically to paid plans unless canceled before expiry, late cancellation is risky (loseit.com).

Fix: cancel at least 24 to 48 hours before the renewal date. In the Philippines, that small buffer can save a lot of hassle, especially if support is slow and your card statement closes soon.

Expecting a prorated refund after canceling

Many users assume that canceling a yearly plan means the unused months will be refunded. Lose It says subscription fees are non-refundable and unused time is not refunded (loseit.com). So canceling early usually only stops the next renewal.

Fix: treat cancellation as a stop-renewal action, not a refund request. Only push hard for a refund if there is a billing error, duplicate charge, or a continued charge after confirmed cancellation.

Not saving proof of cancellation

Several negative reviews involve users who believed they had canceled but were charged again. Without screenshots, you are left arguing from memory while the merchant and payment platform look for a dated cancellation record.

Fix: save the final confirmation screen, any confirmation email, and your account status page right after cancellation. Also set a calendar reminder for the next billing date so you can verify that no new charge appears.

Best cancellation route at a glance

Comparison of available methods

How to choose the method that fits your situation

If your subscription is active on the web, cancel in your Lose It account because it is direct and usually quick. If your billing is through Apple or Google, use the matching store because that is where the recurring payment actually lives.

Mail is slower but useful when you want stronger documentation for a disputed case. There is no single perfect method for everyone. The best method is the one that matches your billing channel and leaves you with dated proof.

What to do right after you cancel

Immediate checks and bank monitoring

Right after canceling, check for a confirmation screen or email and save both. Then look at your account page once more to confirm the plan shows as canceled or set to expire at the end of the current billing cycle.

Monitor your bank, card, GCash, or Maya account through the next renewal date and for at least one full statement cycle. If a new charge appears after a valid cancellation, file a dispute quickly. In the Philippines, cardholders typically have up to 60 days from the statement date to challenge a transaction through their payment provider.

Alternatives if you still want calorie tracking

If you are leaving Lose It but still want to track food and weight, three practical alternatives are Foodnoms, MyNetDiary, and MyFitnessPal. Foodnoms is Apple-focused and works well for users deep in the Apple ecosystem, while MyNetDiary offers a large food database and web syncing, and MyFitnessPal remains one of the most widely used options.

Yazio and FatSecret are also worth a look if you want free entry points with optional premium upgrades. If your main frustration was billing hassle rather than features, try a service with a free tier first and screenshot the subscription terms before upgrading.

Useful links

• Lose It Help Center
• Lose It Terms
• Lose It Official Website
• Department of Trade and Industry

Where to send a written cancellation request

Physical mailing address for Lose It

If you want to send a written request by post, use the corporate address associated with FitNow, Inc. This is not the fastest way to stop an imminent renewal, but it can help if you want an extra paper trail for a dispute.

Send your letter to:

• FitNow, Inc., 101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States

In the letter, include your full account email, the subscription type, the billing platform, the last charge amount, and the date you want the cancellation to take effect. If your renewal date is close, cancel online as well so you do not lose time waiting for delivery.

When online cancellation is still the smarter move

For most users in the Philippines, online cancellation is still the practical route because the official web, App Store, and Google Play methods are the channels listed by Lose It itself (loseit.com). Mail is better as supporting documentation, not as your only step when a charge is about to hit.

Here is the bottom line: cancel in the same place where you subscribed, save proof immediately, and watch your next statement closely. That simple routine solves most problems before they become refund fights.