Cancel TapScanner: Easy Method

What is TapScanner

Overview

TapScanner is a mobile and web document scanning app that converts photos into PDFs or images and offers subscription features for enhanced tools.

Main purpose

The app provides quick scans, auto-cropping, OCR and export options across iOS, Android and web platforms. Billing and subscription management depend on where you purchased the subscription.

How to cancel TapScanner

Web subscription (via Paddle)

• Sign in to the email used for purchase and locate your Paddle receipt or subscription link.
• Follow the Paddle subscription management link on your receipt or go to Paddle's subscription area to cancel.
• If you cannot cancel online, contact Paddle support and provide your order ID and email used for purchase.

iOS (App Store) subscription

• Open the App Store on your iPhone/iPad and tap your profile picture.
• Tap Subscriptions, find TapScanner, and choose Cancel Subscription.
• Apple handles billing and any refund requests for App Store purchases.

Android (Google Play) subscription

• Open the Google Play Store and tap your profile icon.
• Tap Payments & subscriptions → Subscriptions → TapScanner, then Cancel subscription.
• Google manages billing and refunds for Play Store purchases.

What happens when you cancel

Access and renewal

Cancelling stops auto-renewal so your subscription will not renew at the next billing date.

You generally retain access to paid features until the end of the current paid period.

Account and data

Your scans and account data are normally retained according to TapScanner's policies; the app’s Terms govern data handling.

Export or back up important scans before the subscription period ends if you want a local copy.

Will I get a refund?

Platform-specific refund rules

• Web (Paddle): Refunds follow Paddle’s Buyer Terms; contact Paddle to request a refund.
• App Store / Google Play: Apple or Google handle refunds and reviews of refund requests; TapScanner does not process these directly.

Exceptions and service discontinuation

If TapScanner discontinues a paid service, their Terms state pro-rata refunds may be offered for unused prepaid time.

There is no explicit 14-day cooling-off clause in TapScanner’s Terms; refund eligibility depends on the platform and provider policies.

TapScanner plans and pricing

Pricing overview

No confirmed local NGN or EUR prices for Nigeria were found in the available sources for 2024/2025.

Platform storefront prices (App Store, Google Play, Paddle) are the authoritative sources for current local pricing.

Current table

Your consumer rights in Nigeria

Legal context

TapScanner’s Terms state Israeli law governs the contract but also note consumers retain non-waivable local rights.

In Nigeria, the Federal Competition and Consumer Protection Act may provide remedies for unfair practices involving digital services.

How to use your rights

• If billed incorrectly, contact the platform (Paddle/Apple/Google) and keep receipts and order IDs.
• If platform resolution fails, consider contacting Nigeria’s consumer protection authorities or filing a complaint under local law.

Customer experiences

Positive feedback

Many users praise TapScanner for easy-to-use scanning, quick high-quality results and convenient export to PDF or image formats.

Reviews highlight a simple interface and reliable basic scanning features.

Negative feedback

Common complaints include recurring billing issues, difficulty cancelling, and continuing charges after uninstalling the app.

Some users report problems obtaining refunds and frustration with trial or feature locks on free tiers.

Documentation checklist

Essential documents to gather

• Order receipt or confirmation email (Paddle, Apple or Google receipt).
• Subscription ID or order number shown on the receipt.
• Date and amount of the charge and the billing email/account used.

Helpful supporting items

• Screenshots of subscription listings or billing transactions in the App Store / Play Store / Paddle.
• Any correspondence with TapScanner, Paddle, Apple or Google support.
• Device details (iPhone/Android) and app version if relevant.

Common mistakes

Assuming deleting the app cancels subscription

Uninstalling the app does not cancel an active subscription. You must cancel through the platform that billed you.

Contacting the app instead of the platform

For App Store and Google Play purchases, billing and refunds are handled by Apple or Google; contacting TapScanner directly will often not resolve billing issues.

Using the wrong account

Users sometimes try to cancel with a different Apple ID, Google account or email than the one used to subscribe. Verify the account that was billed.

Comparative recap

At-a-glance comparison

After cancelling

Immediate steps

• Save receipts and confirmation of cancellation from Paddle, Apple or Google.
• Export or back up important scanned documents stored in the app or cloud.

Useful links

• TapScanner Terms of Service
• Paddle Support (billing & refunds)
• Apple: Cancel subscriptions
• Google Play: Cancel subscriptions
• Federal Competition & Consumer Protection Commission (Nigeria)

Address

Company address

SMART MEDIA INTERNET MARKETING LTD

11 Sderot HaYachasut, Beersheba, 8470924, Israel

Billing contact note

For subscription billing issues, contact the platform that processed your payment (Paddle, Apple or Google) rather than the developer for faster resolution.