Cancel Planner 5D: Easy Method

What is Planner 5D

Overview

Planner 5D is a cross-platform home design application that allows users to create floor plans and realistic 3D interior and exterior visualisations. It offers free and paid subscription tiers with additional features such as expanded content libraries, high-resolution exports and collaboration tools.

Where it is used

The service is available on the web, iOS (App Store), Android (Google Play) and some desktop stores. Subscriptions may be billed directly by Planner 5D or by the app stores, depending on how you signed up.

How to cancel Planner 5D

Web cancellation

• Sign in to your Planner 5D account on the web.
• Go to Profile → Billing (or Subscription).
• Click “Cancel” to stop automatic renewals.
• Note: Cancelling prevents future renewals but does not automatically refund the last payment; access typically continues until the end of the billing period.

Mobile (iOS and Android) cancellation

• iOS (App Store): Open iOS Settings → your name → Subscriptions (or open App Store → Apple ID → Subscriptions), select Planner 5D and tap “Cancel Subscription”. Planner 5D support cannot cancel App Store subscriptions for you.
• Android (Google Play): Open the Play Market app → Menu → Subscriptions, choose Planner 5D and tap “Cancel”, then follow the on-screen confirmation. Planner 5D cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access and renewal

After cancelling, your subscription will not renew at the next billing date. You generally retain paid features until the end of the current billing period.

Data and projects

Your saved projects and account data usually remain available after cancellation, but some paid features (for example cloud storage limits or export options) will no longer be available once the subscription period ends.

Will I get a refund?

Web purchases and defects

• Subscription fees are generally non-refundable once delivered digital content has been accessed.
• If content is defective, you may request a refund within 14 days of purchase; if Planner 5D cannot fix the defect they may offer a refund.

Store purchases and unauthorised charges

• App Store and Microsoft Store purchases: Planner 5D cannot process refunds; you must request refunds through Apple or Microsoft and follow their policies.
• Unauthorized charges: Contact your payment provider (bank/credit card) to dispute fraudulent transactions; Planner 5D defers to the payment provider for such cases.

Planner 5D plans and pricing

Common plans

Notes on pricing

These prices are approximate EUR values based on global offers and currency conversion. Local store prices in Nigeria may appear in NGN and can differ due to taxes and exchange rates.

Your consumer rights in Nigeria

Relevant law

Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (FCCPA), which addresses misleading practices and unfair contract terms. This law may support claims where trials were misleading or cancellation was made unreasonably difficult.

How to escalate

• First contact Planner 5D support describing the issue and request a remedy or refund.
• If unresolved, contact your payment provider to dispute charges or request a chargeback.
• Consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or seeking local consumer dispute resolution.

Customer experiences

Positive feedback

Some users praise Planner 5D for being user-friendly, reliable and easy to navigate. Several reviewers mention helpful and efficient help centre support in specific cases.

Common complaints

• Reports of unexpected charges at the end of presumed "free" trials and difficulty cancelling subscriptions.
• Complaints about refunds being denied, problems with app store billing, and occasional rendering or import glitches after upgrading.

Documentation checklist

Required documents

• Account email and username used for Planner 5D.
• Purchase receipt or order confirmation showing date and amount.
• Screenshot or record of the subscription status and billing page.

Optional supporting evidence

• Correspondence with Planner 5D support (emails, chat logs).
• Proof of attempted cancellation or screenshots showing trial terms if you believe the trial was misleading.
• Bank or card statement entries for disputed charges.

Common mistakes

Assuming app support can cancel store subscriptions

Many users assume Planner 5D can cancel App Store or Google Play subscriptions for them. In reality, Apple and Google control those subscriptions and must be used to cancel and request refunds.

Missing trial end dates and renewal timing

Failing to note the trial end date or the billing cycle leads to unexpected renewals. Always check the exact trial expiry time and set a calendar reminder well before the trial ends.

Comparative recap

Quick comparison

Notes

Use the correct channel for refunds depending on where you purchased the subscription. Keeping records and acting quickly improves chances of a successful dispute or refund.

After cancelling

What to monitor

Keep monitoring your bank/card statements for any unexpected charges after cancellation and keep evidence of cancellation confirmed in your Planner 5D account or app store receipts.

Useful links

• Planner 5D Help Centre
• Manage subscriptions on iPhone or iPad (Apple)
• Cancel subscriptions (Google Play)
• Federal Competition and Consumer Protection Commission (FCCPC), Nigeria

Address

Company address

Planner 5D, UAB

Antakalnio g. 17

LT-10312 Vilnius, Lithuania

Mailing recommendation

If you send a written cancellation or certified letter, use registered mail or courier with tracking and keep a copy of the correspondence and proof of delivery for your records.