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Cancellation service #1 in Nigeria
Cancel Adore Me: Easy Method
What is Adore Me
Service overview
Adore Me is an online lingerie, sleepwear and activewear retailer that sells one-off items and operates a VIP/subscription-style membership for regular shoppers.
The brand sells direct to consumers via its website and mobile apps, with orders mainly priced in USD and shipped internationally where supported.
How it operates
Customers can place single purchases or use the VIP model that charges a monthly credit which can be used in the store.
Order fulfilment, returns and membership management are handled through the customer account on the website or via the app stores for in-app purchases.
How to cancel Adore Me
Cancel on the web (non-App)
- Log in to your Adore Me account on the website.
- Go to "My Orders" before the order ships and choose the order you want to cancel.
- Cancel the order there if the option is available; if the order has already shipped, wait for delivery and return the item for refund.
Cancel for mobile app / in-app purchases
- In-app purchases and subscriptions are generally governed by Apple App Store or Google Play policies.
- Cancel or manage any subscriptions via your iOS or Android subscription settings - Adore Me’s Help Center does not provide specific public step-by-step mobile cancellation details.
- If charged in error via the app store, follow your store’s refund process and contact Adore Me support with proof if needed.
What happens when you cancel
Order cancellation outcomes
If you cancel before the order ships, the order will be stopped and you should not be charged or you will be refunded if already charged.
If the order has shipped, you must return the item after receipt to obtain a refund under Adore Me’s returns rules.
Account access and renewal
Cancelling individual orders does not automatically delete your account or membership unless you follow the account or app-store cancellation steps for subscriptions.
For VIP membership, stopping the monthly charge requires skipping or cancelling the monthly credit in your account or via the app store if that purchase was made there.
Will I get a refund?
Standard refund policy
Adore Me accepts returns within 30 days of delivery for items in new, unworn condition, subject to exceptions such as final sale items.
A restocking fee of $5.95 applies to standard returns; final sale items are not eligible for return.
VIP and mobile purchase refunds
- If you were charged for a VIP month because you forgot to skip, you may self-refund that store credit within 30 days via your account.
- VIP store-credit refunds processed through your account typically appear in 1 - 3 business days.
- In-app purchases are governed by Apple/Google - their refund rules apply and Adore Me may not be able to directly refund charges made through those stores.
Adore Me plans and pricing
Pricing summary
Exact, up-to-date prices for Adore Me memberships and in-app purchases in Nigeria were not located in available sources.
Pricing is typically displayed in USD on Adore Me’s site and may vary by promotion, location and platform.
Table of plans
| Plan | Typical price |
|---|---|
| VIP membership (monthly store credit) | Varies |
| One-off purchases (site items) | Varies |
| In-app / mobile subscriptions | Varies |
Your consumer rights in Nigeria
General legal protections
Under Nigerian law, consumers are generally entitled to clear terms, fair treatment and remedies such as repair, replacement or refund when goods are defective or services not provided as promised.
These protections support a right to remedy, but do not automatically create a universal cooling-off period for all online purchases.
How this applies to Adore Me
- Adore Me’s stated policy is a 30-day return window; there is no automatic 14-day cooling-off right for online fashion purchases in Nigeria based on available information.
- VIP store-credit refunds require action within 30 days; this limitation may not match broader expectations of “reasonable” remedies under consumer protection norms.
Customer experiences
Positive experiences
Many customers praise product quality, accurate sizing and confidence-boosting designs from Adore Me.
Some reviewers also report fast, simple returns and responsive customer service resolving issues promptly.
Negative experiences
Recurring complaints include delayed or missing shipments, cancellations without clear explanation and difficulty cancelling orders or subscriptions.
Several users report unauthorized VIP charges, trouble skipping or canceling membership, slow or missing refunds, and unresponsive support in some cases.
Documentation checklist
What to collect before contacting support
- Order number and account email used for the purchase.
- Screenshots of the charge on your bank/card statement and any membership notices.
- Tracking number, delivery confirmation and photos of item condition, if returning.
- Dates and copies of any attempted cancellations or support messages.
How to present your case
- Provide concise timelines (order date, charge date, cancellation attempt date).
- Attach clear screenshots or photos and reference the relevant Adore Me policy pages.
Common mistakes
Forgetting to skip or cancel the VIP month
A common error is not skipping the monthly VIP credit before the billing date, which leads to an unwanted charge.
Make a calendar reminder for your billing date or check membership settings monthly to avoid this issue.
Using the wrong cancellation channel
Trying to cancel an in-app subscription through the website (or vice versa) can fail because app-store purchases are managed by Apple or Google.
Always cancel via the platform where the subscription was purchased and keep proof of the cancellation action.
Comparative recap
Quick comparison overview
This table compares cancellation channels and likely outcomes to help choose the right route.
Table summary
| Method | How to cancel | Refund likelihood | Tips |
|---|---|---|---|
| Website (non-App) | Log in → My Orders → Cancel before shipment | High if before shipment; otherwise return after delivery (subject to restocking fee) | Cancel before shipment; keep order number and screenshots |
| App Store / Google Play | Manage subscription in iOS or Android account settings | Handled by the store; Adore Me may not directly refund store charges | Use the store’s refund process and save confirmations |
| Return after delivery | Ship item back per Adore Me return instructions | Refund possible within 30 days, minus $5.95 restocking fee; final sale excluded | Keep tracking and photos; check final-sale status before buying |
After cancelling
What to check
Confirm cancellation emails and monitor your bank or card for refunds or credits within the stated timeframe.
For VIP refunds via account, expect the store-credit refund to appear in 1 - 3 business days after you request it.
Helpful links and next steps
- Adore Me - Returns & Exchanges
- Adore Me - VIP refund information
- If you have unresolved issues, keep your documentation and escalate to your card issuer or local consumer protection body as needed.
Address
Corporate mailing address
Adore Me, Inc., Attn: Legal Department
16 East 34th Street, 14th Floor, New York, NY 10016
When to use this address
Use the postal address for formal legal correspondence or certified complaints if you cannot resolve the issue through customer service.
Keep copies of any mailed documents and consider email or support tickets as faster first steps.
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Written by Sani Ibrahim
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.