Cancellation Adore Me: Easy Method

What is Adore Me

Adore Me is a direct-to-consumer lingerie and apparel brand that offers single purchases and a VIP subscription-style membership that provides monthly benefits (discounts on full-price sets, credits and other perks). The company sells product online and handles returns, exchanges and VIP membership management through its website and account dashboard.

How to cancel Adore Me

• Sign in on the Adore Me website and open your Account then go to the Membership Dashboard. Use the dashboard's cancellation option to cancel your VIP membership - the web dashboard is the supported cancellation route. See Adore Me's cancellation help: How do I cancel my VIP Membership?
• Do not rely on the mobile app to cancel: Adore Me documentation does not show an in-app cancellation route via the App Store or Google Play. If you were billed through your app store, check your App Store/Google Play subscriptions but complete Adore Me membership cancellation on the website.
• After cancelling, check your account and your email for confirmation. If you were charged because you forgot to skip a month, request a refund or store credit via your account within 30 days (details: VIP Member - I forgot to skip and was charged).
• If the dashboard method is not working, open a help request via Adore Me's Help Center and include your account email, order or charge details and screenshots so support can locate and process the cancellation.

What happens when you cancel

When you cancel a VIP membership it stops future monthly renewals; you should retain access to any membership benefits already applied to an active order but you will not be billed for subsequent months. Your account information - including order history and membership status - typically remains in your Adore Me account so you can review past purchases and return or exchange items within the allowed windows. Cancellation does not automatically trigger returns or shipping actions for items already in transit; those must be handled per the returns/exchange policy.

Will I get a refund?

Refunds depend on the item type and the reason for the refund. Full-priced items returned within the 30-day window can be refunded to the original payment method, subject to a $5.95 restocking fee per lingerie set; items marked final sale are not refundable. Adore Me provides a pre-paid shipping label for returns initiated within the 30-day return period. Exchanges for Canadian orders carry a flat CAD $10.95 fee per exchange. If you were charged because you forgot to skip your VIP month, Adore Me's policy allows refunds or store credit if requested within 30 days via your account; such refunds are usually processed within 1 - 3 business days. See the returns and VIP charge articles for details: Returns & Exchanges and VIP charge refunds.

Adore Me plans and pricing

Note: Adore Me's publicly listed pricing is in USD. The site did not show specific CAD prices; your bank or payment provider will convert charges to CAD at the applicable rate when billed.

Your consumer rights in Canada

Canadian consumer protection requires merchants to disclose key terms, recurring charges and cancellation routes clearly and not mislead consumers. You have the right to clear information about any membership or recurring charges, the right to cancel within a reasonable window, and entitlement to refunds for undelivered or faulty goods. If Adore Me fails to fulfill orders, ignores valid cancellation or refund requests, or bills without clear consent, you may dispute the charge with your credit card company or payment provider and request a chargeback. Keep records of communications, dates and evidence to support any dispute.

Customer experiences

Public reviews are mixed. Many customers praise Adore Me for product quality, comfortable fit, an easy-to-navigate website and responsive customer service that provides refunds or store credit when expected. At the same time, a significant number of customers report long shipping delays, cancelled or undelivered orders and frustration with membership billing - particularly unexpected or hard-to-cancel recurring charges. Some reviewers describe difficulty skipping or cancelling membership months and having to escalate disputes through support or their bank.

Documentation checklist

• Account email and username
• Order number(s) and date(s) of delivery or charge(s)
• Last four digits of the payment card used (or payment method)
• Screenshot of your Membership Dashboard showing status and any pending charges
• Screenshot or copy of confirmation emails and support ticket numbers
• Screenshots of any erroneous charges on your bank/credit card statement

Common mistakes

Customers often try to cancel via the mobile app or assume that deleting the app cancels a subscription - the documented cancellation route is the web Membership Dashboard. Another frequent mistake is missing the 30-day return window or not initiating a skip before the monthly billing date, which can result in an unexpected VIP charge. People also sometimes contact the App Store or Google Play for refunds even when the merchant requires a web cancellation; always check whether the charge originated from Adore Me or the app store and follow the appropriate dispute process.

Comparative recap

After cancelling

Keep copies of cancellation confirmations and any correspondence with Adore Me. If you need to return or exchange items after cancelling, follow the standard returns procedure within 30 days: Returns & Exchanges. If a refund or cancellation request is not resolved, consider contacting your card issuer to dispute unauthorized or unfulfilled charges; document dates, screenshots and support replies to strengthen your case. For membership cancellation help and the official FAQ see: How do I cancel my VIP Membership? and the VIP charge refund article: VIP Member - I forgot to skip and was charged. You can also review customer feedback at: Adore Me reviews on Trustpilot (Canada).

Address

Adore Me, Garment District, New York, New York, United States. (No explicit postal address was provided in online help pages; if you choose to send a written cancellation or complaint, use the corporate office in the Garment District and send by registered mail - e.g., raccomandata A/R - so you have proof of delivery.)