Cancel Shaw Academy: Easy Method

What is Shaw Academy

Overview

Shaw Academy is an online learning provider offering live and recorded courses across topics like business, tech, photography and nutrition.

Courses are delivered through a Members Area with subscription and one-off voucher options available in some markets.

Service model

Students access live classes, recordings, and certificates depending on the plan purchased.

Billing may be via Shaw Academy directly or through third-party stores such as Apple App Store or Google Play.

How to cancel Shaw Academy

Canceling web sign-ups (Shaw account)

• Log into the Members Area.
• Go to Profile → Membership & Payments.
• Click “Cancel Membership & benefits” and follow the on-screen steps.
• Watch for alternative options like pausing or downgrading if offered.

Canceling third-party subscriptions

• If subscribed via Apple App Store or Google Play, cancel directly in your Apple/Google account settings.
• Turn off auto-renew or unsubscribe through the App Store / Google Play subscription management screens.
• For other sellers, follow that third party’s cancellation process rather than Shaw’s site.

Contacting support

• If you cannot cancel online, contact Shaw Academy support at [email protected].
• Keep timestamps and screenshots of cancellation attempts and confirmation messages for records.

What happens when you cancel

Access to courses

Cancellation stops future course access and prevents future subscription renewals.

Recordings of classes you accessed while subscribed are generally retained for your account history.

Account status and data

Your account may remain active for any paid period already covered; access typically ends at the expiry of that paid period.

Shaw may retain account data per its terms; if you need deletion or data export, request it from support.

Lifetime accounts and special cases

‘Lifetime’ accounts are treated specially in company terms and normally do not automatically qualify for refunds unless there is specific cause.

If you believe your situation meets an exception, contact support and keep clear documentation of the issue.

Will I get a refund?

Standard refund policy

Shaw Academy’s terms state there are no refunds or credits for partial membership periods, lessons, or courses except where there is cause.

Refunds are assessed by support on a case-by-case basis and are not guaranteed by default.

Exceptions and “cause”

• Possible exceptions include services not provided, faulty delivery, or other valid failures of performance under the terms.
• Any exception is subject to review by Shaw Academy support; keep evidence to support your claim.

Anecdotal flexibility

Media reports note the Shaw Academy CEO has claimed more flexible refund handling in some cases, but this is anecdotal and not a substitute for the written terms.

Rely on the official terms and documented responses from support when pursuing refunds.

Shaw Academy plans and pricing

Pricing table

Notes on pricing

The official Shaw Academy site does not publish NZD subscription pricing; the monthly figure above is an approximate conversion from CAD.

Promotional one-off vouchers (e.g. via GrabOne) appear in NZD and may be available at limited times.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services that are faulty, not provided, or unfit for purpose may entitle you to remedies such as repair, replacement or refund.

The CGA does not cover a simple change of mind; it applies where the service fails to meet guaranteed standards.

Fair Trading Act and misleading conduct

• The Fair Trading Act prohibits misleading or deceptive conduct in advertising and sales practices.
• If a “free trial” or cancellation process is misleading or creates unfair barriers, that could breach the law.

Cooling-off and dispute routes

There is no automatic consumer cooling-off period for most online digital services in NZ unless other specific rules apply.

If you are misled or unfairly charged you can escalate to the Commerce Commission, file a Disputes Tribunal claim (up to NZD 30,000), or seek help from Citizens Advice Bureau or Community Law Centres.

Customer experiences

Positive feedback

Some users report Shaw Academy is affordable, self-paced, and taught by knowledgeable instructors with helpful support.

These users highlight useful course material and practical recordings for study at their own pace.

Negative reports

• Complaints commonly include being charged despite cancelling during free trials and difficulty cancelling subscriptions.
• Other reports mention duplicate charges, account access or certificate issues, and problems obtaining refunds.

What to take from reviews

Reviews are mixed: many students are satisfied, while a notable number report billing or support problems that required escalation.

Documenting cancellations and transactions reduces the risk of disputes becoming difficult to resolve.

Documentation checklist

Essential items to collect

• Account email, username and any subscription confirmation emails.
• Screenshots of the Members Area showing subscription settings and cancellation steps.
• Receipts, invoices or payment transaction records showing charges and dates.

Supporting evidence for disputes

• Copies of email exchanges with support and any reference or ticket numbers.
• Screenshots of free-trial offers, promotional pages or terms that applied when you signed up.
• Bank/statement lines showing disputed charges and attempts to stop them.

Common mistakes

Assuming cancellation via email is enough

Some users email support but do not confirm cancellation in the Members Area; this can leave auto-renew active.

Always check your subscription status after contacting support and keep confirmation evidence.

Not checking third-party billing

When subscribed through Apple or Google, cancelling on Shaw’s site will not stop App Store or Play Store charges.

Always cancel via the platform where the payment method is managed to ensure billing stops.

Missing timelines and documentation

Waiting too long to report unwanted charges or failing to keep receipts reduces the strength of refund requests.

Act promptly, collect evidence, and escalate quickly if support does not resolve the issue.

Comparative recap

Quick comparison table

Takeaway

If you signed up directly with Shaw, cancel via the Members Area and document everything.

If you signed up via an app store, cancel through that store to stop billing immediately and follow its refund channels.

After cancelling

Follow-up steps

• Save confirmation of cancellation and check your next bank/statement for any unexpected charges.
• If charged after cancellation, contact Shaw support and the payment provider promptly with your documentation.

Where to get help

• Shaw Academy terms and support: Shaw Academy Terms.
• Email Shaw support at [email protected] for account-specific queries.
• Consumer help and rights: Consumer Guarantees Act (Consumer Protection).
• Report misleading conduct or escalate: Commerce Commission consumer rights.
• Government consumer complaints overview: Your consumer rights (NZ Government).

Address

Company address on file

Shaw Academy lists a business address in the United States for corporate correspondence.

Address: 159 Main St., Ste. 100, Nashua, New Hampshire 03060, United States.

Notes on local contact

No specific New Zealand postal address was identified; use the Members Area or support email for account actions.

For unresolved issues in NZ, consider escalation routes listed above such as the Commerce Commission or Disputes Tribunal.