Cancel Vimeo: Easy Method

What is Vimeo

Overview

Vimeo is a video hosting, sharing, and streaming platform used by creators and businesses to upload, host, embed, and monetise video content.

It offers plans with additional storage, collaboration and distribution features beyond the free Basic offering.

Who uses Vimeo

Professional creators, filmmakers, marketing teams and small businesses commonly use Vimeo for higher-quality embeds and private sharing controls.

Vimeo is also used for selling video-on-demand and for hosting portfolio or client-facing video content.

How to cancel Vimeo

If you purchased via Apple App Store (iOS)

• Open the Settings app on your iPhone or iPad and tap your name.
• Tap Subscriptions, find Vimeo, and tap Cancel Subscription; follow prompts to confirm.
• Note: Deleting the Vimeo app does not cancel the subscription.
• See Vimeo’s guide for mobile in‑app subscriptions.

If you purchased via Google Play (Android)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Locate Vimeo and tap Cancel subscription; follow the on‑screen steps to confirm.
• Do not rely on removing the app - cancellation must be done in Google Play’s subscription settings.
• Refer to the Vimeo mobile subscription help linked above for details.

If you purchased directly from Vimeo’s website

• Sign in at vimeo.com and go to Account → Billing (or Settings → Billing).
• Choose Cancel subscription and follow the on‑screen confirmation; your access remains until the end of the billing period.
• For full instructions, see Cancel my subscription on Vimeo Help Center.

What happens when you cancel

Access after cancellation

If you cancel a subscription purchased directly from Vimeo, you typically keep access to paid features until the end of your current billing cycle.

In-app subscriptions (Apple/Google) continue until their own billing period ends after you cancel via that platform.

Renewals and billing

Cancelled subscriptions do not renew at the next billing date once cancellation is confirmed through the correct platform.

Ensure you cancel through the same channel you purchased with (App Store, Google Play, or Vimeo website) to stop renewals.

Data and content

Your videos, settings and analytics remain associated with your account while you retain access, but storage limits for your plan will apply if you downgrade.

Download or export any essential content before access ends if you plan to remove or migrate material.

Will I get a refund?

Refunds for direct web purchases

Vimeo’s policy: a full refund is available within 14 days for annual plans and within 3 days for monthly plans, or longer if required by law.

Refunds are not automatic; you must request them via Vimeo Support. Vimeo’s terms apply: Vimeo Terms.

Refunds for in-app purchases

• Purchases made through Apple App Store or Google Play are subject to Apple/Google refund policies.
• Vimeo cannot process refunds for in-app purchases; contact Apple or Google for those requests.

Other refund details and exceptions

• Vimeo staff with Admin/Owner privileges can issue refunds for web purchases within 30 days and may choose “Refund only” or “Refund and Disable.”
• No partial or prorated refunds are generally offered unless specified or required by law.
• To request a refund for a web purchase, contact Vimeo Support and provide purchase details and timestamps.

Vimeo plans and pricing

Plan list

The exact New Zealand dollar (NZD) prices are not publicly listed on global plan pages; local pricing may appear when you sign in from New Zealand.

Common plan names shown by Vimeo include Starter, Standard and Advanced; exact NZD amounts can vary by billing cycle and region.

Price availability

If a price is not shown for NZD on the public site, sign in to Vimeo and view the pricing/checkout page to see local currency amounts.

Vimeo sometimes lists USD on the global site and App Store; actual NZD charges may be converted by your payment provider.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill and be fit for purpose.

Businesses cannot contract out of CGA rights - for example, a ‘no refunds’ term cannot override statutory remedies.

Fair Trading Act

The Fair Trading Act 1986 prohibits misleading or deceptive conduct, including false statements about refunds or cancellations.

If marketing or terms misrepresent your rights, you may have a remedy under the Act.

Digital content and escalation

• If streaming or downloads are faulty or not as described, you may request remedies under the CGA.
• If issues are unresolved, escalate to Citizens Advice Bureau guidance or the Disputes Tribunal in New Zealand.
• See general consumer guidance on digital content: Consumer Protection - Streaming and downloads.

Customer experiences

Positive feedback

Some reviewers praise Vimeo for high video quality, strong sharing/embedding options and useful professional features.

Capterra NZ reviews highlight powerful tools for hosting and embedding reliably for creative work.

Negative feedback

Other reviews (e.g., Trustpilot NZ) note problems such as unexpected charges, cancellation difficulties and slow or unresponsive support.

Community reports on Reddit mention intermittent upload performance and frustrating UI changes for some users.

Balanced takeaway

Vimeo is valued for quality and professional features, but experiences vary - particularly around support responsiveness and billing clarity.

Before committing, check trial options, read terms carefully, and confirm the purchase channel (web vs in‑app) to avoid cancellation problems.

Documentation checklist

Essential items to gather

• Account email used for Vimeo and subscription ID (if available).
• Order confirmation, invoice or receipt showing date and plan purchased.
• Payment method details and last 4 digits of the card for verification.

Supporting evidence for refunds or disputes

• Screenshots of billing or unexpected charges and any cancellation confirmation screens.
• Correspondence with Vimeo Support or screenshots of in‑app subscription listings (Apple/Google).
• Dates and timestamps showing when you attempted cancellation or requested support.

Common mistakes

Cancelling the app instead of the subscription

Many users delete the Vimeo app and assume the subscription stops. Removing the app does not cancel billing.

Always cancel through the platform where you purchased (App Store, Google Play, or Vimeo web Billing).

Using the wrong support channel

Requesting a refund from Vimeo for an in‑app purchase will usually fail; Apple or Google handle those refunds.

Similarly, contacting App Store support for a web purchase can delay resolution - use the correct channel for your purchase type.

Missing refund windows and proof

Refund eligibility for web purchases can be time‑limited (e.g., 14 days annual, 3 days monthly), so act promptly.

Failing to keep receipts, confirmation emails, or screenshots can make disputes or refund requests harder to resolve.

Comparative recap

How Vimeo compares

The table below summarises Vimeo’s common strengths and weaknesses vs typical alternatives to help you decide.

Use it as a high-level guide; specific needs (price, features, audience) determine the best fit.

After cancelling

Immediate actions

• Download or export any videos, captions or analytics you need before access ends.
• Save confirmation of the cancellation and the final billing date for your records.

Useful links and contacts

• Cancel my subscription (Vimeo Help)
• Managing mobile in‑app subscriptions (Vimeo Help)
• Refunds & payment help (Vimeo Help)
• Vimeo Terms of Service
• NZ guidance on streaming and downloads

If issues remain

If you cannot resolve a billing or refund issue with Vimeo, consider escalating via local consumer advice channels or the Disputes Tribunal.

Keep all documentation and timestamps to support your case.

Address

Mailing address

If you need to send a mailed notice, the confirmed corporate address available is:

Vimeo, 330 West 34th Street, 5th Floor, New York, New York 10001, United States.

Notes about local presence

No specific Vimeo postal address in New Zealand was found; use the corporate address above for formal mailed correspondence.

For most cancellations and refunds, online support channels are faster and recommended.