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Cancel Rooster Teeth First: Easy Method
What is Rooster Teeth First
Service overview
Rooster Teeth First (often shortened to FIRST) was a paid membership tier that provided early access and exclusive content from Rooster Teeth. It functioned as a digital subscription tied to a Rooster Teeth account or to app-store platforms.
Recent status
The FIRST service ceased renewals and web subscriptions were shut down as of April 15, 2024. This guide explains cancellation, refunds, and what members in New Zealand should expect.
How to cancel Rooster Teeth First
Cancel web subscriptions (RoosterTeeth.com)
- Sign in at RoosterTeeth.com and go to your profile's "Billing" tab to cancel before the renewal date to avoid future charges.
- If you cannot access the billing tab or need help, follow the site instructions or contact support as noted in the Rooster Teeth terms: store.roosterteeth.com - Terms.
Cancel app-store subscriptions (Apple, Google Play, Roku)
- If you subscribed through the Apple App Store, Google Play, or Roku, you must cancel directly via that platform - Rooster Teeth cannot cancel these for you.
- Open your device's subscription settings (App Store/Google Play/Roku account) and stop auto‑renewal from there.
If cancellation fails
- Keep screenshots, confirmation messages, and billing records demonstrating cancellation attempts.
- If charges continue after cancellation, contact your bank or card issuer and consider escalating with multiple support messages or a dispute if necessary.
What happens when you cancel
Access after cancellation
If you cancel a web subscription before its renewal date, you typically retain access until the paid period ends.
For FIRST specifically, web subscriptions were shut down on April 15, 2024; access and content availability were affected at that time.
Auto‑renewal and charge stops
Canceling via RoosterTeeth.com prevents future renewals if done before the renewal date.
App-store cancellations stop renewals on those platforms only; Rooster Teeth staff cannot stop those charges for you.
Data and account details
Your Rooster Teeth account remains separate from your subscription; cancelling FIRST does not necessarily delete your account.
Retain any account or billing records you may need for refunds or disputes.
Will I get a refund?
Web purchases (RoosterTeeth.com)
Rooster Teeth's normal policy does not provide refunds for digital subscriptions, except in special circumstances.
When FIRST shut down, Rooster Teeth issued pro‑rata refunds for unused time on web subscriptions.
App-store purchases (Apple, Google Play, Roku)
- Refunds for subscriptions bought through Apple, Google Play, or Roku must be requested from those platforms directly.
- Rooster Teeth cannot initiate refunds for app-store purchases; follow the platform-specific refund process.
Pursuing a refund if you have issues
- Document your cancellation attempts, billing statements, and communications with support.
- If web refunds are not provided and you believe you are entitled, you can escalate via your payment provider or national dispute resolution options.
Rooster Teeth First plans and pricing
Plan availability
Current official NZ pricing for Rooster Teeth FIRST is not available; the service ceased renewals on April 15, 2024.
Use the table below for a concise summary of plan/pricing availability.
| Plan name | Price |
|---|---|
| Rooster Teeth FIRST | Varies |
Notes about pricing
Only historical USD rates were publicly listed prior to the shutdown; no official NZD 2024/2025 pricing is available.
If you need confirmation about a past charge, keep your billing statements for reference.
Your consumer rights in New Zealand
Legal framework
New Zealand's Consumer Guarantees Act (CGA) covers digital services and requires that services be supplied with reasonable care and fit for purpose.
If a digital service is faulty or misrepresented, you may be entitled to a remedy such as a refund, repair, or replacement under the CGA.
Limitations and change-of-mind
Change-of-mind refunds are not automatically required by the CGA; remedies apply when the service fails to meet its description or quality standards.
Read the CGA guidance on streaming and downloads for how it applies to digital subscriptions: consumerprotection.govt.nz - Streaming and downloads.
Escalation and dispute options
- If you cannot resolve the issue with Rooster Teeth or the app store, you may take your case to the Disputes Tribunal.
- Seek free advice from Citizens Advice Bureau or Community Law Centres if you need help understanding or pursuing your rights.
Customer experiences
Positive experiences
Some former members reported receiving pro‑rata refunds for unused web subscription time when Rooster Teeth shut down FIRST.
Those refunds were processed after the service closure for web-managed subscriptions.
Negative experiences
Many users reported difficulty cancelling FIRST: delays in support responses, confusing UI elements, and continued charges despite cancellation attempts.
Some customers resolved billing problems only after contacting their bank or repeatedly emailing support.
Takeaway
- Document every step: screenshots, timestamps, billing statements, and support messages.
- Expect that app-store purchases require separate action and that outcomes can vary by platform.
Documentation checklist
What to collect before cancelling
- Account username/email and last four digits of the card used for payment.
- Subscription start date and renewal date (if available).
What to keep after cancellation attempts
- Confirmation screenshots, cancellation page captures, and support emails.
- Billing statements showing charges and any refund transactions.
Common mistakes
Relying solely on Rooster Teeth support for app-store subscriptions
Example: A user assumes Rooster Teeth will cancel an Apple subscription; charges continue because only Apple can stop auto‑renewal.
Always cancel through the app-store account where the subscription was purchased.
Not cancelling before the renewal date
Example: Waiting until after the renewal date can result in an unavoidable charge for the next period.
Set calendar reminders and cancel a few days in advance to prevent unexpected renewals.
Failing to keep records
Example: No screenshots or emails when a cancellation doesn't stick, making disputes harder to prove.
Save all correspondence and confirmation pages immediately after cancelling.
Comparative recap
Quick comparison
Use the table below to compare how cancellations and refunds differ between web and app-store purchases.
| Topic | Web subscription (RoosterTeeth.com) | App-store subscription (Apple/Google Play/Roku) |
|---|---|---|
| How to cancel | Cancel via the "Billing" tab in your Rooster Teeth profile or email support. | Cancel through your Apple ID, Google Play account, or Roku account settings. |
| Who can issue refunds | Rooster Teeth handled pro‑rata refunds when the web service shut down. | Apple/Google/Roku handle refunds for purchases made through their platforms. |
| Proof needed | Account details, billing statements, cancellation confirmation screenshots. | Platform purchase receipts, subscription ID, and payment records. |
| Common problems | Support delays, confusing billing UI, charge disputes requiring escalation. | Users may not realise the subscription is managed by the platform and miss platform-specific steps. |
Final notes
Document your process and use the correct cancellation path for where you purchased the subscription.
If unsure, gather your records and seek advice from local consumer resources listed below.
After cancelling
If you need further help
- Contact platform support for Apple, Google Play, or Roku if your purchase was through an app store.
- For web subscription issues, refer to Rooster Teeth's terms: store.roosterteeth.com - Terms.
Useful New Zealand resources
- Consumer Protection - refunds and rights: consumerprotection.govt.nz.
- Help for streaming and downloads: consumerprotection.govt.nz - Streaming and downloads.
Address
Corporate mailing address
If you need to send formal correspondence by post, use the corporate address in Austin, Texas. There is no separate New Zealand office for Rooster Teeth FIRST.
Physical address
Rooster Teeth Productions, LLC
1901 E 51st St
Austin, TX 78723
United States
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.