Cancellation Steezy: Easy Method

What is Steezy

Steezy as a paid online dance platform

Steezy is a subscription-based online dance studio focused on video classes and guided programs. It operates through the Steezy website and app, and the service sells recurring monthly or annual access rather than one-time class purchases.

The company is listed as STEEZY, Inc., with a registered contact address in Los Angeles, California. The paid offer shown on its signup flow includes unlimited access to more than 750 classes and programs covering styles such as Hip Hop and Heels, with approximate pricing at $20.00 (₱1,120) per month or $99.99 (₱5,599.44) per year (get.steezy.co).

What users actually pay for

If you subscribe, you are paying for full library access, structured programs, and ongoing use of the platform while the subscription stays active. This is a classic auto-renewing model, so the charge repeats monthly or yearly unless you cancel before the next billing date.

Steezy’s terms say recurring charges can continue without fresh authorization each cycle until the company receives your cancellation notice through your account settings. Here’s the thing: that wording matters because many billing complaints come from people who assumed uninstalling the app or stopping use would end billing, but it does not (steezy.co).

Availability in the Philippines

Steezy is available in the Philippines, but one local issue stands out. The company’s help material says some countries do not get the free one-week trial, and users in the Philippines have reported being ineligible for that trial offer (steezy.zendesk.com).

Local billing is not natively published in pesos on the main global pricing flow, so Philippine users often see foreign currency pricing and then pay the peso equivalent based on exchange rates. For practical budgeting, the monthly plan works out to about $20.00 (₱1,120) and the annual plan about $99.99 (₱5,599.44), though your final card charge can shift a bit with currency conversion.

How to cancel Steezy without extra charges

Checks to do before you cancel

Many users get frustrated when cancellation feels unclear or when a charge appears after they thought they were done. Before you click anything, open your account and note your exact renewal date, your plan type, and the channel you used to subscribe, because Steezy web billing, App Store billing, and Google Play billing are handled differently.

Take screenshots of your current plan page, your billing date, and your payment receipt. Just a reminder: deleting the app is not a cancellation step, and Steezy’s refund policy also says deleting the app does not trigger a refund request (steezy.zendesk.com).

• Sign in and confirm whether your plan is monthly or annual.
• Save a screenshot showing your subscription status before cancellation.
• Check whether you subscribed on the website, App Store, or Google Play.
• Look for your latest receipt email and keep a copy.

Exact cancellation path on the Steezy website

If you subscribed directly through Steezy, the cleanest route is the account page on a laptop or desktop computer. The exact path published by Steezy is: log in, click your profile avatar in the upper right corner, choose Account, click Manage Subscription, select Cancel Subscription, give feedback, then confirm by clicking Yes, Cancel My Subscription (steezy.zendesk.com).

Do not stop at the feedback screen. The final proof is on the Manage Subscription page, where the status should change to Canceled. If you do not see that word, assume the cancellation did not finish and go back through the steps. The general cancellation help page is also available through Steezy’s support center at Steezy cancellation help.

How to cancel if you paid through App Store or Google Play

If your subscription started on iPhone or iPad through Apple, you must cancel inside Apple’s subscription system. Open Settings, tap your name, tap Subscriptions, find STEEZY Studio, then tap Cancel Subscription. If you only cancel on the Steezy website while Apple is billing you, the recurring charge may continue because the billing source is Apple, not Steezy.

For Android users billed through Google Play, open the Google Play Store, tap the menu icon, choose Subscriptions, select STEEZY Studio, then tap Cancel Subscription. This is one of the most common mistakes with app subscriptions in the Philippines: people use the wrong channel and think they canceled, then the next cycle still hits their card or wallet.

Support, email, phone, and written cancellation options

If the self-service route fails or you cannot access the old account, contact support at [email protected]. Steezy says support is available during regular business hours, 5 days a week, and there is no live chat. You can also use the support ticket route mentioned by the company, but email is easier to document because you can keep the full thread.

A phone number appears in support details as +91 9175936867, but for a Philippines-based user, email plus screenshots is usually the safer evidence trail. If you want paper proof, you can send a written cancellation by registered mail to the company address listed at the end of this guide. Some people now use certified digital letter services such as Postclic for timestamped sending and receipt proof instead of traditional registered post.

After you cancel, what really changes on your account

Access usually continues until the paid period ends

Steezy’s published cancellation steps focus on stopping renewal, not on cutting off access the same day. In normal subscription practice, that means you keep access until the end of the current billing cycle you already paid for, then the next renewal should not go through.

A practical example helps here. If your annual renewal is due on July 15 and you cancel on July 1, you should still have access until around July 15, but no new annual charge should be posted after that. Check your status page after canceling and save the screen showing Canceled.

What happens if you do nothing

Steezy’s terms are very direct about auto-renewal. By choosing a recurring plan, you accept recurring charges and the company may keep submitting monthly or annual charges until it receives your cancellation notice and can act on it (steezy.co).

The truth is, this setup is simple when everything works, but it can become expensive if you forget an annual renewal. At about $99.99 (₱5,599.44) per year, missing one billing date costs much more than a monthly plan at about $20.00 (₱1,120).

Your data and saved information

Steezy does not clearly state in the available sources how long account data stays on file after cancellation or what gets deleted automatically. Because that part is unclear, save anything you may want before canceling, such as receipts, your login email, and screenshots of your subscription page.

If you are asking for a refund or disputing a charge later, your best evidence is not class history. It is the cancellation confirmation, the most recent transaction date, and the receipt email tied to the billing account.

Steezy refund rules, trial issues, and chargeback options

What the refund policy actually says

Steezy does allow refunds in some cases, but the policy is narrower than many users expect. To qualify, you must contact Steezy Support within 30 days of the most recent transaction date, and only the most recent transaction is eligible for refund review (steezy.zendesk.com).

If a refund is approved, Steezy says your subscription closes immediately upon refund. The company also warns that it is not responsible for exchange-rate differences on international payments, so a Philippine cardholder may receive a slightly different peso amount than expected if the original charge was in dollars.

How long refunds take and what does not count

Refunds are handled manually by support and typically take 5 to 10 business days to go back to your bank or lender (steezy.zendesk.com). That means weekends and holidays do not count, so a request filed on a Friday can take closer to two calendar weeks before you see the credit.

Simply canceling your account or deleting the app does not create a refund request. You must contact support directly and ask for it. This is a major pain point for users who assume cancellation and refund are the same process, because Steezy treats them as two separate actions.

How to ask for a refund in a way that gives you proof

Email [email protected] within 30 days of the latest charge. Include your Steezy account email, payment method used, transaction date, amount charged, and a copy of the receipt email. If the issue is a billing error, Steezy specifically asks for those details so support can review and issue a refund if applicable (steezy.zendesk.com).

• State the date of the charge and exact amount.
• Attach the latest receipt email or bank record.
• Include a screenshot showing canceled status if you already canceled.
• Ask clearly for a refund of the most recent transaction.

Refund rights in the Philippines and when to use chargeback

In the Philippines, there is no universal statutory cooling-off rule for all online subscriptions, so Steezy’s own 30-day refund policy is the practical starting point. Under the Consumer Act of the Philippines, or RA 7394, and DTI complaint handling, you can still challenge misleading billing or continued charging after cancellation if you have evidence.

If Steezy does not resolve an unauthorized or continued charge, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback or dispute. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so act fast and keep your screenshots, emails, and billing records.

Steezy terms that matter before the next billing date

Auto-renewal clause and ongoing charges

Steezy’s terms say that by choosing a recurring plan, you accept an initial charge and recurring charges after that. The company may submit periodic charges without further authorization until you provide notice that you terminated that authorization or changed your payment method through Account Settings (steezy.co).

For users in the Philippines, the practical takeaway is simple. If you stay silent, billing continues. Canceling late can still leave one more charge in place if it was submitted before Steezy could act, which is why screenshots and exact timestamps matter.

Free trial conversion and what happens if you forget

The terms also say any free trial or promo must be used within the stated trial period, and you must stop using the paid service before the trial ends to avoid being charged. If you cancel before the trial ends but are still charged by mistake, Steezy tells users to contact [email protected] (steezy.co).

There is one local wrinkle. Some users in the Philippines may not get the one-week free trial at all, based on Steezy’s country eligibility page, so do not assume your signup includes a trial unless your checkout page clearly shows it (steezy.zendesk.com).

What the terms do not clearly spell out

The available terms do not clearly specify a commitment duration beyond the selected billing cycle, and they do not clearly explain data retention after cancellation. They also do not clearly state applicable law or dispute resolution details in the source material provided here.

That means your safest move is operational, not theoretical. Save the signup receipt, the cancellation proof, and any support replies because those are the documents you will actually need if billing goes wrong.

Steezy plans and pricing in Philippine pesos

Current subscription plans

Which plan costs more and where the savings are

The annual plan is the bigger one-time hit at about $99.99 (₱5,599.44), while the monthly plan is lighter at about $20.00 (₱1,120) each month. Over 12 months, monthly billing would cost about $240.00 (₱13,440), so the annual plan saves roughly $140.01 (₱7,840.56) against paying month by month.

That works out to roughly 58 percent savings for users who know they will stay for a full year. On the other hand, if you are unsure about sticking with dance training long term, the monthly plan limits your risk because forgetting one annual renewal is much more painful.

Billing notes for Philippine users

Prices above are approximate local conversions based on a rate of 1 USD = 56 PHP used in the research data. Your actual peso charge may differ because Steezy notes that international refund amounts can shift with exchange rates, and the same logic applies to the original charge hitting your bank statement.

No cancellation fee or early termination fee was found in Steezy’s terms. That is good news, because the cost issue with Steezy is not a penalty for leaving. It is the risk of recurring renewal if you miss the cutoff date.

Philippines consumer rights when Steezy billing goes wrong

Which laws matter for a subscription like this

For a Philippines-based user, the main consumer framework is the Consumer Act of the Philippines, or RA 7394, together with DTI complaint processes for online consumer transactions. In plain language, this helps when a subscription charge is misleading, unauthorized, or continues after you already canceled.

For card disputes, BSP rules matter because banks and card issuers usually apply a dispute window of up to 60 days from the statement date. If Steezy charges you after cancellation, your evidence should include the canceled status screen, the support email thread, and the statement showing the posted charge.

Cooling-off and withdrawal in the local context

The Philippines does not have a universal cooling-off period for all online subscriptions. Door-to-door sales have a seven working day cooling-off rule, but that does not automatically give every Steezy user a seven day online cancellation right without charge.

In practice, for Steezy, the refund path depends more on the company’s own policy than on a broad online cooling-off law. That is why the 30-day refund request limit for the most recent transaction is so important, especially if you discover a mistaken annual renewal only after seeing your card alert.

How to file a complaint if support does not fix it

Start with Steezy support and give them a short written timeline. Include the charge date, your cancellation date, your account email, and screenshots. If you do not get a clear answer, you can escalate to DTI for consumer complaints involving online subscriptions under RA 7394.

If the issue is a card, debit, GCash, or Maya charge that should not have happened, file a dispute directly with your payment provider as soon as the transaction appears. For banking complaints in the Philippines, BSP is the regulator to remember, while DTI handles the broader consumer side.

Useful Philippine contacts

For Steezy-specific billing issues, contact the company first at [email protected]. For escalation in the Philippines, DTI is the practical consumer authority to contact for online subscription complaints, and BSP is relevant for bank and card disputes.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and refunds

Overall verdict from the available reviews

Based on the review sample provided here, the cancellation experience looks difficult rather than smooth. The trend is 0 positive and 3 negative out of 3 unique reviews, with the strongest complaints focused on unexpected charges after cancellation attempts and poor refund outcomes.

That does not prove every user will have a bad experience, and Steezy still offers a broad class library that many dancers find useful. But on cancellation and billing, the pattern in the cited feedback is clearly negative, so Philippine users should document every step carefully.

Recurring themes in complaints

Sources summary and direct quotes

• "Steezy is taking money out of my account on a yearly basis, but I have no account with them... they've been billing $99 [about ₱5,544] every year." (TrustPilot)
• "con - they WILL steal your money, they will NOT give it back, do NOT risk it!" (TrustPilot)
• "I promoted you guys and got a subscription sale... later to find out that my commission were reverse for no reason." (TrustPilot)

There is also one local issue outside the review quotes. Steezy’s own help page says some countries do not allow a free one-week trial, and the Philippines has been reported as one of those cases, so some users may feel misled if they expected a trial from older promos (steezy.zendesk.com).

Documents to gather before and after you cancel

What to save before pressing cancel

The best cancellation file is a simple one. Save a screenshot of your account page showing the active plan, your renewal date, and the email address tied to the account. If your renewal is close, even a few hours matter with annual billing worth about $99.99 (₱5,599.44).

• Screenshot of plan and next billing date
• Receipt email for the latest charge
• Last four digits of the payment card or wallet record
• Proof of the sign-in email used on Steezy

Extra documents for refund requests and disputes

For refunds, Steezy asks for your Steezy email address, payment method, and the receipt for the payment in question. Add your cancellation screenshot and the date you contacted support, because that helps prove you were inside the 30-day refund window for the most recent transaction (steezy.zendesk.com).

After canceling, keep the confirmation email or status screen for at least 60 days from your next statement date. That matches the common dispute window used by Philippine card issuers under BSP-regulated processes for transaction disputes.

Common mistakes that lead to extra Steezy charges

Using the wrong cancellation channel

A very common mistake is canceling on the website when the real billing source is App Store or Google Play. If Apple or Google is charging you, the cancellation has to be done inside that store account. Otherwise, the recurring payment can continue even if you no longer use the Steezy app.

A real-world scenario is a user who signs up on iPhone, later logs into the website, sees account details, and assumes the web account controls billing. It may not. Always match the cancellation route to the payment route.

Stopping at the feedback page

Steezy’s web flow includes a feedback step before the final confirmation. Some users exit too early and assume the job is done. Your real checkpoint is the Manage Subscription page showing Status: Canceled (steezy.zendesk.com).

If that status does not appear, take a screenshot of where the process failed and email support right away. This small step can save you from arguing about whether you actually completed the cancellation before renewal.

Expecting an automatic refund after cancellation

Cancellation stops future billing, but it does not automatically return money for the current period. Steezy says refund requests must be sent to support, and only the most recent transaction is eligible if you contact them within 30 days (steezy.zendesk.com).

The practical mistake here is waiting too long. If you notice a yearly charge and think you will deal with it later, that delay can push you outside the 30-day window and weaken your case.

Deleting the app and thinking the subscription is gone

Uninstalling the app does not cancel the subscription and does not request a refund. Steezy states this clearly in its refund policy, yet many users still treat app deletion as the final step because that is what feels intuitive (steezy.zendesk.com).

Heads up: if you paid through mobile, the app can disappear from your phone while the subscription continues quietly in App Store or Google Play. Always verify the subscription list itself, not just whether the app icon is still installed.

Failing to keep proof when support is slow

Some of the cited complaints mention no reply from support and continued billing. In that situation, your screenshots, receipts, and cancellation timestamp become the whole case file for DTI, BSP, or your bank dispute team.

The fix is simple but easy to skip. Save every email, every confirmation screen, and every bank alert until at least one full billing cycle passes with no new charge.

Quick comparison of every cancellation route

Method comparison table

Key takeaway before you choose a method

The web route is fastest if you subscribed directly with Steezy, while App Store and Google Play are the correct paths for mobile-billed subscriptions. Registered mail is slower, but it gives strong documentation when account access is broken or billing is disputed.

No route carries a cancellation fee based on the available terms. The main issue is timing, so cancel before the next billing date and keep proof that shows exactly when you acted.

What to do after canceling and how long to monitor charges

Immediate checks right after the cancellation

Right after you cancel, confirm that the account status says Canceled or that Apple or Google shows an end date for the subscription. Then save a screenshot and set a calendar reminder for your next expected billing date plus 3 to 5 days, which is enough time to see whether a new charge posts.

If you requested a refund, count 5 to 10 business days for processing. If nothing appears after that window, reply to the same support thread so your evidence stays in one place.

Bank monitoring, disputes, and alternatives

Watch your card, GCash, Maya, or bank statement for at least one full cycle after cancellation. If an unauthorized or continued charge appears, ask your issuer for a dispute or chargeback within 60 days from the statement date and include your cancellation proof. For consumer complaints tied to online subscriptions, DTI is the public agency to remember under RA 7394.

If you still want online dance training after leaving Steezy, options in the research include DancePlug at about $20.00 to $30.00 per month, or roughly ₱1,120 to ₱1,680, and Dance Academy Philippines at about ₱500 to ₱1,500 per class. A local studio can cost more per session, but some users prefer that model because there is no auto-renewing annual charge to forget.

Useful links

• Steezy official website
• Steezy web cancellation steps
• Steezy refund policy
• Steezy free trial country list
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Steezy cancellation address and written contact details

Postal address for written cancellation

If you want to send a written notice because you cannot access your account or you want extra proof, use this address:

• 309 E 8th Street, #305, Los Angeles, California 90014, United States

In your letter, include your full name, account email, last charge date, payment method, and a clear sentence saying you want your Steezy subscription canceled immediately before the next billing date. Keep a copy of the letter and proof of sending.

Best way to phrase your request

A short, direct message works best. State your account email, mention whether the plan is monthly or annual, and ask for written confirmation that auto-renewal has been turned off. If you are also asking for a refund, say that separately and mention the exact transaction date so support can match it to the 30-day refund policy.

If you send both email and mail, use the same details in both messages so the company cannot say the account could not be identified. For a Philippines-based user dealing with possible continued charges, consistent paperwork is often what makes the difference.