Cancel Vivamax: Easy Method

What is Vivamax

Service overview

Vivamax is a streaming service offering films, series and original content, with a focus on Filipino and regional titles.

It provides on-demand viewing across apps and web, typically via a paid subscription that renews automatically until cancelled.

How users typically subscribe

Subscriptions can be made through the Vivamax website or through app stores (Apple App Store, Google Play) depending on the device used.

Billing is handled by the platform you subscribed with: the app store for in-app purchases, or Vivamax for direct website payments.

How to cancel Vivamax

Cancel via Apple App Store (iPhone/iPad)

• Open Settings on your device and tap your name.
• Tap Subscriptions, find Vivamax, then tap Cancel Subscription and confirm.
• Ensure you use the Apple ID that was used to subscribe; refunds and billing queries go through Apple.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap your profile icon.
• Tap Payments & subscriptions → Subscriptions, select Vivamax, then tap Cancel subscription and follow prompts.
• Verify you are signed into the Google account used to purchase the subscription.

Cancel via Vivamax website or in-app account

• Sign in to your Vivamax account on the website or app and look for Account, Subscription or Billing settings.
• Follow the on-screen option to cancel the subscription; you may be asked to confirm.
• If you cannot find the option, use the Vivamax contact form or support channel listed on their site to request cancellation.

What happens when you cancel

Access after cancellation

When you cancel, you usually retain access until the end of the current billing period.

Access does not typically end immediately unless specified by the billing platform.

Automatic renewal and billing

Cancellation stops future automatic renewals; you will not be billed again after the current paid period ends.

If billed through an app store, the store controls the final billing and renewal records.

Account data and profile

Cancelling a subscription does not always delete your account or viewing history; check account settings for deletion options.

If you want data removed, request account deletion via Vivamax support and keep copies of your request.

Will I get a refund?

General refund practice

Refunds depend on how you subscribed: app store purchases are governed by Apple or Google refund rules.

Direct subscriptions via Vivamax are subject to Vivamax’s own refund policies, which may be limited.

Common exceptions and considerations

• Refunds are uncommon for simply changing your mind after the service period has started.
• Prorated refunds are rarely provided for partially used periods unless required by law or company policy.
• If charged in error or if there is a technical fault, keep evidence (receipts, screenshots) and contact the billing party promptly.

How to request a refund

If you subscribed via Apple or Google, request a refund through their support pages and provide purchase details.

If you subscribed directly, contact Vivamax support via their website or the contact method shown in your account, and include proof of purchase.

Vivamax plans and pricing

Pricing availability

No definitive New Zealand Dollar (NZD) pricing is publicly available from Vivamax in all regions.

App store listings in New Zealand may show amounts, but currency and final pricing can vary by platform and promo offers.

Representative pricing table

Your consumer rights in New Zealand

Key legal protections

New Zealand consumers are protected by the Consumer Guarantees Act and fair trading laws that prohibit misleading practices.

These laws cover the quality of services and your rights when a product or service fails to meet reasonable expectations.

How these laws apply to streaming subscriptions

• If the service is not provided as described, you may be entitled to remedies such as a repair, replacement, or refund.
• Automatic renewals and contractual terms must be clear and not unfair under New Zealand law.

Where to get help in New Zealand

• Consumer Protection (MBIE) - guidance on rights and complaints.
• Consumer NZ - independent consumer advice and testing.
• Commerce Commission - enforcement for unfair trading.

Customer experiences

Positive feedback

Many users appreciate Vivamax for its regional and exclusive Filipino content that is harder to find on global platforms.

Subscribers often cite new original titles and a focused catalogue as reasons to subscribe.

Issues reported

Common complaints include billing confusion when subscriptions are made through app stores and unclear refund outcomes.

Some users report difficulty finding cancellation options in account settings or being unsure which account was charged.

Balanced takeaway

Overall, satisfaction depends on how well the content fits your preferences and how the subscription was purchased and billed.

Keep careful records of your purchase method to reduce friction if you later need to cancel or request a refund.

Documentation checklist

Essential items to gather

• Receipt or proof of purchase (email from Vivamax, Apple or Google receipt).
• Account email or username used for the subscription.
• Screenshot(s) of subscription status in the app or app store.
• Bank or card statement entry showing the charge.

Optional but helpful items

• Correspondence with Vivamax or app store support (emails, chat logs).
• Device and app version details if reporting a technical problem.

Common mistakes

Deleting the app instead of cancelling

Removing the Vivamax app does not stop automatic renewals; you must cancel the subscription via the billing platform.

Always confirm cancellation through your App Store or Google Play subscription page or your Vivamax account.

Using the wrong account

Many users have multiple Apple/Google IDs and cancel the wrong subscription by signing into a different account.

Check which account was billed before attempting cancellation and match receipts to account IDs.

Assuming a free trial auto-cancels

Free trials commonly convert to paid subscriptions automatically unless you cancel before the trial ends.

Set a calendar reminder to cancel during the trial if you do not intend to continue the subscription.

Comparative recap

Quick comparison overview

The table below compares Vivamax with a typical global streaming service to highlight cancellation and content differences.

Comparison table

After cancelling

What to check immediately

• Confirm cancellation in the subscription settings of the app store or your Vivamax account.
• Keep receipts and screenshots proving the cancellation and the date access ends.

Helpful links and next steps

• Apple - cancel subscriptions
• Google Play - cancel subscriptions
• Consumer Protection (MBIE)
• Consumer NZ
• Vivamax official website

Address

Company postal address

7th Floor East Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center, Barangay San Antonio, Pasig 1605, Metro Manila, Philippines.

Notes for New Zealand customers

There is no specific New Zealand postal cancellation address publicly listed; contact Vivamax via their website or your app store for subscription matters.

For consumer advice in New Zealand, use the links above to reach government and independent consumer organisations.