Cancel Vixer: Easy Method

What is Vixer

Overview

Vixer is a mobile video editor and maker app developed by Popixels Ltd., offered via app stores for iOS and Android and referenced on its website.

The app provides editing tools and in‑app subscription options to unlock premium features and remove limits or watermarks.

Where it is provided

Vixer is distributed through the Apple App Store and Google Play Store; there is also a website with terms and contact information.

Subscriptions are managed by the platform used to buy them (Apple or Google Play), not directly through the Vixer website.

How to cancel Vixer

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
• Find Vixer in the list, tap it and choose Cancel Subscription (this disables auto‑renewal).
• The subscription remains active until the end of the current billing period.
• App Store listing: Vixer on the App Store.

Cancel on Android (Google Play)

• Open the Google Play app, tap your profile icon and go to Payments & subscriptions → Subscriptions.
• Select Vixer and tap Cancel subscription; cancellation applies from the next billing period.
• No refund is issued for the current period unless Google Play policy allows otherwise.
• Google Play terms: Google Play terms.

Cancel on Web / other platforms

• Vixer does not provide direct cancellation through its own website; you must cancel via the store used to subscribe.
• Check the store account used to purchase if you are unsure which platform billed you.
• Vixer terms: Vixer Terms of Use.

What happens when you cancel

Access after cancellation

When you cancel, you normally retain access to premium features until the end of the paid billing period.

After that period ends, your account reverts to the free tier and premium features are removed.

Auto‑renewal and billing

Cancelling stops auto‑renewal; it does not prorate or refund the current period through Vixer itself.

Final billing and refund decisions are handled by the platform (Apple or Google Play).

Data and account retention

Your app data and projects usually remain on your device or in your account according to the app’s terms and device backup settings.

If you need to export or back up projects, do so before the subscription ends to avoid losing premium exports or features.

Will I get a refund?

Vixer's refund stance

Vixer's published terms do not state an internal refund policy; refunds are determined by the platform that processed your purchase.

There is no mention of an automatic 14‑day cooling‑off period in Vixer's terms for immediately delivered digital content.

Apple and Google refund rules

• Apple (New Zealand): Consumers can request refunds via reportaproblem.apple.com; approval is subject to Apple’s review and local consumer law.
• Google Play: Generally sales are final; refunds may be available in specific cases (e.g., defective content) under Google’s policy.
• Platform decisions take priority; Vixer does not control those outcomes.

How to request a refund

• iOS purchases: Request via reportaproblem.apple.com and follow Apple’s process.
• Android purchases: Use the Google Play refund flow in the Play Store app or support pages.
• Keep receipts, subscription IDs and dates to support your request.

Vixer plans and pricing

Pricing overview

Listed prices below are shown in NZD based on the New Zealand App Store listing.

Subscription periods and detailed feature lists are not specified in the available public listing.

Available plans

Your consumer rights in New Zealand

Legal protections

Digital purchases made through Apple or Google Play remain subject to New Zealand consumer protection laws.

Consumers can seek remedies under local law even if the app developer's terms do not offer refunds.

Practical steps to assert rights

• Use the platform refund procedures (e.g. Apple or Google Play support).
• If a platform refuses and you believe the law was breached, contact consumer protection services for advice.

Cooling‑off and immediate digital delivery

There is typically no automatic 14‑day cooling‑off right for digital content delivered immediately in New Zealand.

Consumer rights still apply for defective or misleading digital goods; review the platform decision and consider escalation if needed.

Customer experiences

Positive feedback

Vixer has a strong App Store rating: average 4.6/5 from 359 ratings, with praise for ease of use and intuitive editing tools.

Typical positive comments include “Best phone editor I’ve used” and “Super easy” workflows.

Negative feedback and gaps

No New Zealand‑specific reviews were found on Trustpilot or ProductReview NZ during searches.

Consumer NZ warns that online reviews may be manipulated; lack of local reviews does not guarantee satisfaction.

Balanced takeaway

Overall public ratings on the App Store are positive, but platform‑level support and refund experiences can vary by case.

If local reassurance is important, test the app on a short term purchase or check return options before committing to a larger plan.

Documentation checklist

Required items for cancellation/refund requests

• Proof of purchase or receipt from Apple App Store or Google Play.
• Your Apple ID or Google account email used for the subscription.
• Subscription name (Vixer) and purchase date.
• Order or subscription ID if available in your receipt or store account.

Useful supporting documents

• Screenshots of the subscription in your store account and any billing entries.
• Notes of communications with support, including dates and responses.
• Device model, app version and brief description of any issue (if requesting a refund for defective content).

Common mistakes

Cancelling in the wrong account

Users sometimes cancel on the wrong platform or under a different Apple/Google account, leaving the active subscription unchanged.

Confirm which account was used to subscribe before cancelling to avoid continued charges.

Expecting automatic refunds

Assuming a developer will automatically refund when you cancel is a frequent error; refunds are handled by Apple/Google and are not guaranteed.

Always submit a refund request through the store and keep documentation to support your claim.

Trying to cancel via the Vixer website

Attempting to cancel on the Vixer website will not stop app store subscriptions; cancellations must be completed through the store that processed the payment.

Contacting the developer can help with clarifications but will not directly cancel a store subscription.

Comparative recap

Quick summary before you act

Below is a short platform comparison to clarify where to cancel and how refunds are treated.

Use the comparison to choose the correct path for cancellation and refund requests.

Platform comparison table

After cancelling

What to expect next

Expect your premium access to continue until the end of the paid period, then revert to the free tier automatically.

Save or export any projects or premium exports you need before expiry.

Helpful links

• Vixer App Store listing: Vixer on the App Store
• Vixer terms: Terms of Use
• Apple refund requests: reportaproblem.apple.com
• Google Play terms: Google Play terms

Address

Corporate address

Popixels Ltd., Hirshfeld 30, Rishon Le Zion 75244, Israel.

No New Zealand postal address for Vixer was located in public listings.

Developer contact note

If you need developer assistance, consult the Vixer website terms page for contact options: Vixer Terms of Use.

For billing and refund issues, contact Apple or Google Play through their official support channels first.