Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Acorns service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Acorns: Easy Method
What is Acorns
Overview
Acorns is a micro‑investing and automated savings service that rounds up purchases and invests the spare change into diversified portfolios.
The platform is aimed at beginner investors and offers related products such as retirement accounts, checking features, and gifting options.
How it works
Users link a bank or card, select an account type, and let automated rules (round‑ups, recurring deposits) build investments over time.
Acorns operates via mobile apps and a web portal; some subscriptions may be managed through the Apple App Store or Google Play if purchased there.
How to cancel Acorns
Cancel using the Acorns mobile app
- Open the Acorns app and tap Account or the profile icon.
- Go to Account Settings → Subscription or Manage Subscription.
- Follow the on‑screen cancellation prompts and confirm the cancellation.
- Expect a cancellation confirmation email after you complete the process.
Cancel via the Acorns website or third‑party stores
- To cancel on the web, log in at acorns.com, open Account Settings → Subscription or Billing, and click Cancel.
- If you subscribed through the Apple App Store or Google Play, you must cancel through that app store (not via Acorns). Follow the store’s subscription management steps.
- If a subscription was billed through a third party, check that platform’s billing/subscription settings before contacting Acorns support.
What happens when you cancel
Access and account status
After cancelling a paid subscription, your account access may revert to a free/basic level if available or remain as an investment account without paid features.
Any automated contributions will stop once cancellation is processed.
Renewals, data and transfers
Recurring billing should cease after cancellation, but monitor your bank or card statements for any residual charges.
If you close the account, invested funds are typically liquidated and returned to your linked bank account within a few business days; monitor transfer timing closely.
Will I get a refund?
Acorns refund policy
Acorns’ published Terms of Use do not include a general statutory 14‑day refund or cooling‑off period for subscriptions.
That means routine subscription fees are not automatically refundable under Acorns’ standard terms.
Exceptions and special cases
- Early Gifting contributions and related processing fees are explicitly non‑refundable under Acorns’ Early Investing/Gifting terms.
- Account closure commonly results in invested funds being transferred back to your bank; users report this takes around 3 - 6 business days for the funds to post.
- If you believe a charge continued after cancellation, keep records and contact Acorns support; you may also need to contact your bank to dispute recurring charges if they continue.
Acorns plans and pricing
Plan overview
No official New Zealand dollar pricing is published for Acorns; regional pricing can vary by app store and exchange rates.
If you need current pricing for your region, check the Acorns app store listing or your subscription details in the app.
Plan table
| Plan | Price | Period | Key features |
|---|---|---|---|
| Bronze / Personal | Varies by region | Monthly | Invest account (automated), Acorns Later, Acorns Checking |
| Silver / Personal Plus | Varies by region | Monthly | All Bronze features plus emergency savings, IRA match, live Q&As, upgraded banking |
| Gold / Premium | Varies by region | Monthly | All Silver features plus custodial accounts, custom portfolio, life insurance, will, kids banking |
| Assist (financial hardship) | Varies by region | Monthly | Basic Invest Account only (promotional hardship plan) |
Your consumer rights in New Zealand
Applicable local protections
New Zealand consumers remain protected by domestic laws such as the Consumer Guarantees Act and Fair Trading provisions.
These laws can provide remedies where services are not delivered as promised or where advertising is misleading.
Financial services and limits
Note that financial services can be treated differently under regulations and contract terms, so consumer guarantees may not always apply in the same way as for goods.
If you believe Acorns has not provided the contracted financial service, consider contacting a local consumer protection body or your financial dispute resolution scheme for guidance.
Customer experiences
Positive feedback
Many users praise Acorns for ease of use and suitability for beginner investors, noting the app is intuitive for automated saving and investing.
Some reviewers also highlight responsive and knowledgeable customer service representatives.
Negative feedback
Common complaints include problems cancelling transfers, slow or unhelpful customer support, and occasional account access lockouts or delays in closing accounts.
There are multiple reports of billing continuing after cancellation, which in some cases required bank intervention to stop payments.
Documentation checklist
What to prepare before cancelling
- Account login details (email and password) and any linked account IDs.
- Bank account details used for deposits or withdrawals.
- Copies of recent statements or screenshots showing charges you want to stop.
What to keep after cancelling
- Cancellation confirmation email or screenshot of the cancellation screen.
- Records of any support chats or emails and dates/times of contact.
- If you send written notice, keep a copy and proof of postage to Acorns’ listed mailing address.
Common mistakes
Trying to cancel in the wrong place
Many users attempt to cancel inside the Acorns app when the subscription was billed through the App Store or Google Play.
If you subscribed through a store, cancelling there is required; otherwise charges may continue.
Not confirming cancellation or tracking refunds
Some users fail to confirm the cancellation prompt or do not save the confirmation email, making it harder to resolve subsequent billing issues.
Also check your bank statements for 1 - 2 billing cycles to ensure recurring charges have ceased after cancellation.
Comparative recap
Quick comparison
The table below summarises key points: how to cancel, refund likelihood, and transfer times to help your decision.
Comparison table
| Topic | Acorns (summary) | Notes for NZ users |
|---|---|---|
| How to cancel | App, web portal, or app store (if purchased there) | Check where you subscribed first: app store subscriptions must be cancelled via the store |
| Refunds | No general statutory 14‑day refund in terms of use; gifting is non‑refundable | Keep records and contact support if you believe charges are incorrect |
| Funds transfer time | Users report 3 - 6 business days after account closure | Timing may vary by bank and region |
| Pricing visibility | Regional pricing applies; NZ pricing not published centrally | Check the Acorns app store listing for local charges |
| Consumer protections | Acorns’ terms do not provide a cooling‑off period | NZ consumer law may still offer remedies; financial service rules can differ |
After cancelling
What to monitor
Save any confirmation emails and monitor your bank or card statements for at least two billing cycles to confirm payments have stopped.
If you requested account closure, watch for the return of invested funds to your linked bank account.
Helpful links and next steps
- Acorns cancellation guide: How do I cancel my Acorn subscription?
- Acorns Terms of Use: Acorns Terms
- Early Gifting terms: Early Investing/Gifting Terms
- If you used an app store, check Apple or Google support pages for subscription cancellation in your country.
Address
Acorns mailing address
For written notices under Acorns’ Terms of Use, send mail to the U.S. registered address:
5300 California Avenue, Irvine, CA 92617, United States
Tips for sending written notice
- Include your full name, email associated with the account, and a clear statement that you are cancelling or closing the account.
- Keep a copy of the letter and proof of postage; consider using tracked delivery for important correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.